ACT Fibernet Complaints & Reviews

Act fibernet has not done the installation nor providing any update when they will do. Madhu kumar emp id 25994 took 6 months along with 1500rs gx box price total 9182 rs payment on 18 june 2020. Till now they have not provided any update and purposely delaying it even though promised that it to be installed latest by 24 june as i took connection if they provide me on urgent basis. Now it’s a state where they are not picking my calls and not responding. Request you to please take action

Act fiber is creating some rough time in my work. As the days pass by. Its being very difficult to deal with the issues of no internet for very 15 days. And for every 15 days i have to take leaves from my company which is making a bad impression on me at my work place. Raised number of complaints on the issue but it takes 3 days everytime they resolve the issue which is worst.

As i got a new job in thirunelvi.. I got e-pass and planning to travel there on 1st of august. My workspot is in thirunelvi. So i canot able to continue the connection. So cancel my account and kindly reimburse the amount.

I have applied new connection in ACT and choose a plan for 6+2 months and I made payment through online which is 6306rs within 2 days site engineer came to my home and he informed me that due to server overload he can't give connection so I have contacted sales person he informed me same and told me that it will take minimum 20 days of time I can't wait that long so I told him to cancel and refund my amount.he told me to contact customer care, I have contacted and raised refund request within 2 days I got the message as refund request closed but I didn't got my refund yet.again I have mailed nodal officer he replied me and reopened the ticket still I didn't got refund but my ticket got closed again.

My act internet connection was deactivated with giving my refund amount i am continuously calling but they are not reaponding
They are cheaters bastards. Bloody cheaters eating middle class money

I really liked actfibernet hence had paid for an year.. Then i had to relocate n had spoken to the customer care n said my address for which they said i will be charged 600 rs n it will be done in another couple of days n i had agreed which they never did n after calling repeatedly they said they will in two days after two days the service engineer calls n tells u kindly give request for disconnection without even telling the reason n next they send a msg telling your ticket is closed. What kind of service is this.. Unqualified mannerless engineers n senseless customer care team.. I would never recommend act for anyone

I have paid for the entire year n i had asked for change of address which you people are unable to do. Your customer care people don't know what they are dealing with, your service engineers are pathetic.. Kindly disconnect and return my money

I got repeated calls and strong support from ACT during payment. Now payment is already done rs.4491 last week. They promised to install within 3 to 4 days.
I am trying to call the customer care number. It is not at all reachable, sometimes even if it is reachable no one is picking.
I have lot of work to do and need high internet speed to accomplish my work. Need a quick resolution on this

Act Ac No:[protected] My contact no:[protected].
Due to poor service by ACT i deactive my account and request and applied the refund process send by the ACT Customercare portal for refund of amount paid in advance on 10.07.2020. so far the amount not credited in my account.Kindly refund the amount without any further delay.

I want to degrade plan a-max 700 to a-max 500 for the account number[protected]. Could you please help me out with this?.

Hi ALL,
Here I have came after not getting help from anyone from the ACT's Customer Care Service regarding my Issue that is unable to access Internet I had followed them every day multiple times but could not get the resolution,
even I had mailed to their respective contacts which are as follows nodalofficer.[protected]@actcorp.in, appellate.[protected]@actcorp.in,
helpdesk.[protected]@actcorp.in but no resolution till today therefore the detail Issue is mentioned as follows
On 26 June 2020 : I was not getting Internet at my place I tried to reach Customer Care but no response, then next day I got connected with them and waited for full week and got access to Internet again Same Issue come up
On 3rd July 2020: I contacted Customer care again regarding Internet Issue they created a SR : SR[protected] but no resolution
On 4th July 2020: no resolution only new SR number assigned SR[protected]
On 5th July 2020: again no resolution they assigned new SR[protected]
same thing continued I contacted everday now latest SR numbers are SR[protected] and SR[protected], I had already paid in advance even for the GX box installation that was 2, 200 INR

below are my some of the details:
Name: Shwetank Sharma
Mobile Number : +91-[protected]
ACT Account Number:[protected]
Company website : https://www.actcorp.in/

I need Internet in order to do my daily work, which is getting impacted due to this issue as a customer at least if the Company can not provide the facility then they should refund my money or resolve the issue it is being almost a month I am not getting the services for which I have paid in advance

please someone look into this matter and try to reolve this As Soon As Possible

Thanking You in Advance

I am from Bangalore Placed the order for new act fiber-net connection with the help of one of act fiber-net sales executive but after few days from another sales executive i got to know that connectivity is not available for my location and then he told me to contact customer care for refund process. i called to customer care frequently but i didn't get any proper response from them they are simply disconnecting my call. i really don't know what to do. worst experience i am having in act.

I am long standing customer with act and had annual subscription that is valid till feb 2021. For personal reasons i wanted to disconnect the service. I have raised a disconnection request on 14-july-2020. I received a simple mail confirmation with ticket number: sr[protected] saying the disconnection will happen within 48 hours and there are no other details in the mail communication. After 14-jul-2020, there was no communication from act team at all. I reminded again on 19-jul-2020 by calling your customer care number and your team said the cancellation team is not available on weekends. Today, 20-jul-2020 i received a call from act customer care team and they said my connection will be cancelled on 31-jul-2020 and i expressed my dissatisfaction for that as why i need to wait for so many days for the cancellation of service when you have already mentioned that the connection will be cancelled in 48 hours after the ticket has been raised? After debating on that point a lot, finally act customer care team cancelled the account immediately. But act team has not provided any details about the refund of my amount that is left out in the account and i have not received any mail communication from act to confirm the refund of my money so far after continuous follow-up since 4 days.

All act customer care representatives told me to call back customer care number to check the refund status after the disconnection. Now act customer care ivr is simply not allowing me to choose any option to speak to the customer care as it says my service is disconnected and account is not active. There is no proper communication and status about disconnection & refund process when they both have to be done simultaneously. There is 7 months of my amount left out with act and i want to know when act is going to refund that amount. I have provided the annual subscription invoice copy as well as attachment in the mails for reference.

I am totally disappointed with the way act is treating the customers when they are leaving/disconnect your services. This shows the commitment and value that the company is giving for the customers. How can they simply ignore the customer and have such inefficient process for leaving? Why act's cancellation/disconnection team is not confirming the refund process and not initiating the refund immediately along with the disconnection process?

As per telecom consumers protection and redressal of grievances regulations act, i have looped nodal officer and also appellate authority of act as well in the mails but i haven't received any response from anyone from act so far.

I am subedar susanta kumar jena (Indian army) serving with dgnp, visakhapatnam. After paying my six month subscription for rs 4241/- through my credit card on 17 jul 2020. But not installed net connection till date. No representative of act fibernet not attending any calls. No date given to install my net connection.

I had submitted an application for new connection and made the payment as well only after the customer care confirmed the availability (I specifically asked them multiple times before making the payment and only after their confirmation that it will be done in 3-4 days i went ahead).
It has been close to a month now and i have no clue with the application status. The customer care number is mostly unavailable and the couple of times it was reachable the call centre executives shared conflicting status (Sometimes they say its not available in my area, while most of the time they said the executive is/will be in my area working on my request).
The mobile app does not work at all, it does not let me submit any complaints or new sr, how do i even reach out to the team. I understand the pandemic situation and that the responses are delayed but this is way beyond accepted. I hoped the service would have been better given the brand.
Please process the refund immediately as i no longer require the service

It been more than 20 days i made payment for act broadband. Still now days are counting but neither i got service and neither i got my money back.

Due to them my full work got hampered and suffered alot. They are not going to give compensation for my loss.

It not legal to take money before providing service, as this can seen here what kind of issue i am facing now. Act is happy as they got payment, they will keep it for some month and later they can refund, but here i want highlight they like this they would have got crores of money which they keep in market and make extra money with that.. They are anyhow will be in profit but our money are locked with them.

All service provider should demand money after providing service.

Customer can contact to multiple vendor for service, who provide service soon should take money. It a fair competition.

When i purchased act, it had offered me 3months plan for work from the home scheme but after completing my 3months it is still asking me to pay for other 3 months which i'm not at all interested to pay for other 3 months instead i need my quarterly plan to be changed as a monthly plan which can i afford... Moreover, i had a disconnection of the internet for more than 5 days which they have not deduced in my bill... Please do me the needful

Act id:[protected]

My internet has been disconnected due to non-payment, since i have been billed wrongly for which i raised closed to 15 tickets and have sent 5 to 6 follow up emails, but to my surprise, none ever bothered to call and check on the status. Unfortunately, it's me who is calling and asking to fix the problem so that i can initiate the payment.
Today i notice that the internet has been disconnected due to your backend team/ customer care team and incompetent management handling this.
All this time my ticket was closed without fixing the issue, i definitely do not want to talk about your customer service team and their attitude.
During this time when the internet is very much needed to support our work your team went and took this decision to disconnect the internet.

Hopefully, some will read and take necessary action to fix this.

To pull any details, kindly use my registered number: [protected]

Thanks!

I have made the payment of rs 8390 for new fibernet connection on 30 june 2020, these people are delaying the installation, whenever i call up the helpdesk they say within 2 days, i dont know when that day will come and the worst part is they cut the call in between when is not fair on their part.
Neither the sales executive is picking up my call not helpdesk is giving valid response.
Please better refund the amount.

I purchased a new connection on 10th of july 2020. The executives promised me to install the connection within a week. On 12th of july, a technician said that i need to get "gx" box. Now, no one has showed up and i don't even know whether should i wait or request a refund. I contacted the company several times but i didn't get a proper response.