ACT Fibernet Complaints & Reviews

Very prompt while taking payment for a new broadband connection after that no response regarding activation. I had contacted the customer care 1 and half weeks in advance since i am shifting my house and wanted a new connection. Working in it i cannot take more than 2 days leave and a person in the team named divya [protected] had told it would take 2-3 days for activation and after that on 27th june she was so responsibly/promptly after me for registration/payment. After making the payment when i reached out to her she did not reply on whatsapp and not even picking up the calls and giving a date when the activation will be done. But she was so prompt and responsible while taking payment. Now everytime i call customer care they say we are looking into it and it might take upto 7 days. Is this the kind of service act provides?

I paid the amount of rs:1416 via online towards act fibernet a/cno[protected].
But upto now installation is not done
Customer service is not reachable plz help fast

I have requested for new connection and still did not happen. The agent said he can give connection by today, but not although i told him the necessity of my job, he is very careless and he is not picking up my call. And this may lead to my job loss in this pandemic situation. Even i called customer service and they have raised sr[protected]. But they have not responded. Please kindly take appropriate action.

With reference to my Broadband relocation request SR[protected] raised about a week back where I requested to relocate my connection to my new address :
Flat 4B, Sri Rams Amiya Residency, near Chirec school Gate-5, Kondapur, Hyderabad, pin -500084, there was no response till the last day and got rejected without assigning any reason . I am now in deep trouble as my connection needs to be relocated tomorrow only - being the last day for my tenancy . None of the Customer Care numbers are responding to my calls, the ACT Fibernet app does not have any provision to call customer care ( at least I could not find it ) - hence I am forced to raise this complaint .
Please let me know -if I would get a resolution to my problem by tomorrow morning, lest this relationship will become unsustainable .
Thanks,
Shyamashis Brahma,
Account :[protected]
Mobile :[protected]

Using ACT fibernet connection for more than 4 years . since i am relocating to a new location i raised
a shifting request On 27-May-2020 (# SR[protected]) and the resolution time given was 3-June-2020. but no one bothered to call so far.
I thought may be ACT is more interested in getting new customers so i wanted to give a try for that by paying for a new connection ACT blaze 6 months with wifi total 7682
on June 8th 2020. within couple for days verification was over but no one showed up. after multiple follow ups with customer care 2 technician shown up and concluded that new
fibernet Juntion box has to be kept and they promised that it's seaprate team which take cares of this initiative and will be done within a week. but same story no one showed up.
I requested customer care for a refund and ticket has been generated for the same on 15th june 2020 (#SR[protected]). Till now no refund was given and customer care
would given the same promise every day that it will be resolved. No phyiscal presence, No senior contactees all we have is the customer care even they are clueless.

First you need to pay then only they will let us know whether they can provide connection in your lcoation or not. if you have near by box available then you are safe
other wise screwed up. if ACT is not capable of handling this situation why to keep our money instead of returning. i guess these all are automated instructions.

Another one gimmick is by the Sales team. To achieve their targets they will take easy items first. if you keep calling them then you will get a reply to call customer care.

Wifi is not working showing wrong password. First its worked 1 week after installation of act fiber net connection.

Its very serious and very urgent to me. I am taking online classes. Please resolve it quickly.

When i started wifi worked for some days but after 1 week stopped working showing wrong password not connecting.

The 4th time this month that my internet connection is down and these people don't even have a proper customer care number.
Is is a joke..?
My dad has been working from home and it has been very difficult for him undef such circumstances.
I've been suffering lately, too much because of act and who'll take responsibility for the days i spend without internet?
Will they reimburse me for those days..?
No.
They'll make sure i pay the full amount but still, this is how they treat customers.

This is regarding the broadband connection shifting in bangalore. The ticket # sr[protected] was raised on 19th jun and expected resolution was to be given by 27th jun 12.30 p. M.

The concerned person had come and checked for the same on 22nd jun, however he mentioned that he would need to put a box on the building. The owner of the building has clearly mentioned that it is not allowed as he had a bad experience with act broadband before.

The concerned person also mentioned they are not able to get connection from our neighbour building for some reason.

I am waiting for your team to come and connect my internet connection with other options. Surprisingly there is no revert on the ticket and no one is bothered to get it done either since today is 28th and the ticket was supposed to be closed yesterday.

Additionally, the guy who is supposed to check on this issue, just goes rude and fights for no reason.

I have been using act broadband for almost a year now, there is some or other problem every month n internet doesn't work atleast for 1-2 days!! Recently on 28 may, received text sms from act that due to some activity internet interupped for 3 hrs, but internet was down for more than 6 days!! I was working from home n needed internet badly, i used mobile data, spent 400/-, i had taken act broadband top up for 150/- in may 25 2020, which i couldn't use as internet was not working!!
I have cancelled act connection on june 16 but act broadband delayed it till 21 june. Act broadband wants me to pay bill for june, but i need compensation to be paid first b'cos act customer support was not available when internet was down n i was harassed for 6 days without internet!! Act is threaten me to pay reconnection charges n pay bill for june 2020!! I don't want act broadband at any cost, also there is no payment due as i already spent on mobile data n act top up!!
Act broadband is answerable to me n to all others why customer support goes black out when it's needed most?? Why so many frequent interruptions, do u expect customer to pay for upgrades?? I need compensation n clear answer from act broadband, how can they threaten customer for reconnection? I have proof of text received

It is new connection request, field technician visit site and confirm my location act network feasibility not available, then only i raised cancel request. 6days gone still no refund update from act. I am not receive any update from act, i tried multiple times customer care, they keep on saying waiting for refund team update. Bad experience. Mobile:[protected]

Shifting of act fibernet connection request was given on 15/06/2020, till date neither the issue has been resolved nor any visibility on completion date. Even though in service request tracker on act fibernet app shows expected resolution by 22/06/2020 20:39:34. The number of follow up calls made to the call centre is more than twenty. Yet absolutely no visibility on ticket closure.

I wanted a new fibernet connection and i was told that act is good at its internet connection. I applied for it with the help of their dedicated app on google play. A week passed and the people came to fix it. They said to me that there's no nearby person in my neighborhood with active act fibernet connection. So they'll be coming tomorrow with a box that needs to be installed at my home. And i said okay for that. And from then onwards, i got no calls, sms from their side. I've even called the guy who was incharge of fixing the wifi, that guy blocked me after calling for some 30-40 times to which he didn't even recieve even a single time. I mailed them more than 5 times. I got no reply. I even called the customer care and warned them that if they're not going to install it within the next 2 working days, i'll be heading towards consumer court to which they said that they'll be coming within the 24 hours. I swear, none of them have attended till now: 2:10 pm ist june 27 2020.

I've been calling act fibernet every single day and i'm recieving no reply from their side.
I've wasted more than 50 inr in calling them including my precious time and patience.
I'm literally going mad at them right now.

I really don't need any sort of wifi to be fixed at my home. I just want the money to be refunded to my bank account and that's it. I'll be happy if i get my money back.
I don't want wifi and i'm never going to apply for a new one again.

I have payed amount for new connection to this stupid broadband so called act fibre. They told me that within 5 days we will do all the required connection. Now its been third week they didnt even call back to me. Between these weeks i called to customer care many times. They used to ask me one day or two days. But i think even after a year they wont because they can't. I even mailed them but they never contacted me back.

* worst customer service i have ever seen
* 15th june 2020 i had made a payment through act app for a new wifi connection.. Paid nearly 5k bugs for the installation and router. Until 7 days i got no phone call neither they replied to my calls nor to my msgs. Careless!
* then, after 8 days of payment, no response but then i got a message that amount will be refunded. And its 26th june today.. No amount is credited to my account, no person has called yet.
* how long will it take for our amt to be credited to our acc?? No calls. No remedy.

The amount of daily data consumption given by ACT is wrong, they are not showing whole statistics instead daily usage they are showing and that is too high, for few days it's showing consumption 60 gb per day it's really weird way of cheating consumer. When I am trying to connect there customer care that never connects and in their app its only resisting for flexbytes option.This whole fraud needs to be on radar so that these fraud service provider can not make fool of consumer.

I have made temporary disconnection on my act fibwrnet account[protected] on 3rd May 2020 with reff number SR[protected]. Received a connection disconnection notice on 5th May 2020 . But notice connection was still active on Act app on 14th May 2020 . Customer care told connection was not disconnected and they took request again and diaconnected on 19/5/2020.

No my ACT invoice bill for may charged me from 1/5/2020 till 19/5/2020.but they failed to disconnect to 5/5/2020 and I raised a billing waiver request to adjust amount for 15 days ( 5/5/2020 till 19/5/2020)

ACT made waiver for 8 days only . I have beign following them from 22/5/2020 and they didn't respond til now .please help .I contacted them on customwr care number who can't do anything other than creating request . They don't have an escalltion matrix whem things aren't working fine . There nodal officers never respond to emails . There twitter channel says that they will respond back, but never did

I have provided messages sent by act stating my connection was temporarily disconnected on 5/5/2020. But I was billed till 19/5/2020 . It's 15 days of payment you have taken extra and refunded me back for just 8 days .

So to get the remaining amount I had to followup like an jobless person .. and there billing team keep closing requests. Isn't it shameful to see so many follow-ups from customer when mistake beign on ACT end .

See this message .

Your ACT Fibernet Request SR[protected] is expected to be resolved by 5/5/2020 12:53:53 PM (MM/DD/YYYY) T&C apply.
Our new Helpline numbers are[protected]/[protected]. You Can track the status of your Service request using the ACT Fibernet app. Download here http://is.gd/actapp

!!! Message from ACT Fibernet !!!

Dear Customer,

We wish to confirm placing your ACT Fibernet account under disconnection from 5/10/2020 (MM/DD/YYYY). Please share your feedback on https://soa.actcorp.in/fb/csat.php?type=SR&id1=[protected]&id2=SR[protected] .

Attached all my mails conversation

I want new connection where requested is raised and amount at a time on 21st of june 2020 but till now no update & call from act team.

Shifting of act fibernet connection compliant given on[protected], till date no person visited or called from the company. If not able to do the service refund the money paid by us.

I registered for ACT Fibernet broadband internet connection to my home in Tirupathi. I had done payment of Rs.3887/- on 15th June 2020. I was told that connection will be provided with in a week if not more. Even after 11 days, connection is not provided. The concerned people are not picking my phone calls and not responding to messages. The customer care is good for nothing. I understood that ACT Fibernet is company for money not for service. Pathetic service and fraudulent people.