ACT Fibernet Complaints & Reviews

I wanted a new fibernet connection and i was told that act is good at its internet connection. I applied for it with the help of their dedicated app on google play. A week passed and the people came to fix it. They said to me that there's no nearby person in my neighborhood with active act fibernet connection. So they'll be coming tomorrow with a box that needs to be installed at my home. And i said okay for that. And from then onwards, i got no calls, sms from their side. I've even called the guy who was incharge of fixing the wifi, that guy blocked me after calling for some 30-40 times to which he didn't even recieve even a single time. I mailed them more than 5 times. I got no reply. I even called the customer care and warned them that if they're not going to install it within the next 2 working days, i'll be heading towards consumer court to which they said that they'll be coming within the 24 hours. I swear, none of them have attended till now: 2:10 pm ist june 27 2020.

I've been calling act fibernet every single day and i'm recieving no reply from their side.
I've wasted more than 50 inr in calling them including my precious time and patience.
I'm literally going mad at them right now.

I really don't need any sort of wifi to be fixed at my home. I just want the money to be refunded to my bank account and that's it. I'll be happy if i get my money back.
I don't want wifi and i'm never going to apply for a new one again.

I have payed amount for new connection to this stupid broadband so called act fibre. They told me that within 5 days we will do all the required connection. Now its been third week they didnt even call back to me. Between these weeks i called to customer care many times. They used to ask me one day or two days. But i think even after a year they wont because they can't. I even mailed them but they never contacted me back.

* worst customer service i have ever seen
* 15th june 2020 i had made a payment through act app for a new wifi connection.. Paid nearly 5k bugs for the installation and router. Until 7 days i got no phone call neither they replied to my calls nor to my msgs. Careless!
* then, after 8 days of payment, no response but then i got a message that amount will be refunded. And its 26th june today.. No amount is credited to my account, no person has called yet.
* how long will it take for our amt to be credited to our acc?? No calls. No remedy.

The amount of daily data consumption given by ACT is wrong, they are not showing whole statistics instead daily usage they are showing and that is too high, for few days it's showing consumption 60 gb per day it's really weird way of cheating consumer. When I am trying to connect there customer care that never connects and in their app its only resisting for flexbytes option.This whole fraud needs to be on radar so that these fraud service provider can not make fool of consumer.

I have made temporary disconnection on my act fibwrnet account[protected] on 3rd May 2020 with reff number SR[protected]. Received a connection disconnection notice on 5th May 2020 . But notice connection was still active on Act app on 14th May 2020 . Customer care told connection was not disconnected and they took request again and diaconnected on 19/5/2020.

No my ACT invoice bill for may charged me from 1/5/2020 till 19/5/2020.but they failed to disconnect to 5/5/2020 and I raised a billing waiver request to adjust amount for 15 days ( 5/5/2020 till 19/5/2020)

ACT made waiver for 8 days only . I have beign following them from 22/5/2020 and they didn't respond til now .please help .I contacted them on customwr care number who can't do anything other than creating request . They don't have an escalltion matrix whem things aren't working fine . There nodal officers never respond to emails . There twitter channel says that they will respond back, but never did

I have provided messages sent by act stating my connection was temporarily disconnected on 5/5/2020. But I was billed till 19/5/2020 . It's 15 days of payment you have taken extra and refunded me back for just 8 days .

So to get the remaining amount I had to followup like an jobless person .. and there billing team keep closing requests. Isn't it shameful to see so many follow-ups from customer when mistake beign on ACT end .

See this message .

Your ACT Fibernet Request SR[protected] is expected to be resolved by 5/5/2020 12:53:53 PM (MM/DD/YYYY) T&C apply.
Our new Helpline numbers are[protected]/[protected]. You Can track the status of your Service request using the ACT Fibernet app. Download here http://is.gd/actapp

!!! Message from ACT Fibernet !!!

Dear Customer,

We wish to confirm placing your ACT Fibernet account under disconnection from 5/10/2020 (MM/DD/YYYY). Please share your feedback on https://soa.actcorp.in/fb/csat.php?type=SR&id1=[protected]&id2=SR[protected] .

Attached all my mails conversation

I want new connection where requested is raised and amount at a time on 21st of june 2020 but till now no update & call from act team.

Shifting of act fibernet connection compliant given on[protected], till date no person visited or called from the company. If not able to do the service refund the money paid by us.

I registered for ACT Fibernet broadband internet connection to my home in Tirupathi. I had done payment of Rs.3887/- on 15th June 2020. I was told that connection will be provided with in a week if not more. Even after 11 days, connection is not provided. The concerned people are not picking my phone calls and not responding to messages. The customer care is good for nothing. I understood that ACT Fibernet is company for money not for service. Pathetic service and fraudulent people.

I had raised a relocation ticket Ticket#SR[protected] on 17 june 2020 .as per the ticket details it should have been resolved by 24 june 2020. but now the situation is my new address got updated on the act portal but nobody came up to relocate the connection. also they are closing the ticket without even informing the reason for doing do. whenever i get in touch with the customer care executives they say that by evening it will get resolved or within 24hrs i will get a call back to check up on the issue. They are not even replying back to mails which i am sending now.

It all started with relocation request ticket no.: sr[protected] raised on 21st march, which was not attended fro more than 2 and half months.
And on 31st march the ticket was closed with out any call/intimation, when checked with customer care they say network engineers have commented saying no open ports available to give connection. Network engineers should have called and informed the issue but they did not and closed the ticket.
Which led to disconnection of my account and i ended with loosing connection and

On june 9th 2020 i received a mail by act on refund amount, which i totally disagree

I have paid an amount of 6792 inr for 6 months plan stated on feb 25th 2020 and requested for relocation on march 21st 2020, data used is only for one month.

When i checked with customer care they told i will get the refund for the months that i lost during relocation request which was not atteneded by act fibernet team.

Now its more than a month checking with the act customer care for prompt refund of the rest of the amount. They answer saying will get a call back from refund team to resolve the issue. But till now have not received any call back from act refund team.

N no. Of tickets has been raised and were closed with out any intimation from act fibernet. Which totally disagree

I am looking forward for a prompt refund calculation for the months the data were not used and refund the same

This was the issue caused by the act network engineers who did not attended the relocation request for more than 2 and half months and with out intimation closed the ticket

Ref latest ticket no.: sr[protected] dated[protected]

Hello,

My name is shabbirhussain e dhorajiwala. I am a new customer to act fiber. Below are my account details.

Name : shabbirhussain enayet dhorajiwala
Ac number :[protected]

Since last 24 hours, i see a jump in my data usage which i am pretty sure i have not consumed. When i looked up at the act ip website on my computer to see as what device had consumed so much of data, it showed up mac address of my amazon echo spot. Now my echo spot is not in use at all. So the consumption of the data is absolutely in-correct.
Data consumed on :-
23/6/2020 : 49 gb download, 2 gb upload.
24/6/2020 : 35 gb download, 2.3 gb upload (Still going on)
If this continues to be a problem, i may have to roll back to my older service provider (Airtel, for 5 years) and i never had this issue of excessive data consumption issue with them.

You can call me at : [protected]

Thanks

Hello sir/ madam, this is vikranth vemula from hyderabad, i am using act fibernet from past 5 years.3 years ago they set up junction box in my home said they will provide discount of 100 rs per month, and from three years they haven't paid single penny and not given any discount. When i called to there customer care they simply gave 600 discount for 3 years and closed the issue, they are not at all reacting properly.. This is totally fraud...

I submitted a request for new installation of internet connection and made an amount of rs. 4, 544/- on 15.06.2020 towards the same. Till the payment made the sales person responded very promptly and after the confirmation of payment, he disconnected my call and stopped attending my calls (He rarely attends and suggests to contact customer care). After 10 days of continuous follow up with their customer care executives, i raised a complaint for cancellation of my service request and refund the amount. The customer care executive raised the refund request and asked to send bank account details to [protected]@actcorp.in and [protected]@incredible. Actcorp.in. When i tried to submit the bank account details to these mail ids, first one is blocked to receive mails from my mail id and the second one is wrong. Request you to help me in getting back my money.
Thanks

Sreenivasa rao javangula
Mob: +91 [protected]

Pathetic cheap level service given. Useless, unprofessional, worst, irresponsible customer support team and services.

For name sake they say issues will he solved in 24-48 hours. But they take more time than that, upon that they stop responding to calls, abruptly disconnect the call, never call back.

Such a disgusting service company who cannot service their own customers, payment has to be done ontime or disconnection.

What if the repair is not done ontime? Who is responsible?

No one takes responsibility to fix the issue, do not understand the severity of the issue, work from home, business transactions gone to dogs because of these useless internet service provide by the name act.

If someone has the guts to talk to their customers call me on [protected]

I have raised a enquiry for new act internet connection on 14th jun2020. I got call from sales executive on 15th and got link for act app i have installed and paid and submitted my adhar as document on same day. He promised to get connection the same day and worst case by 3days which is on 18th. But till 19th no response from them. As from 20th we have lock down here i called him soo many times till night 7 pm on 19th. I got same response people are coming you will get the connection. But till today 24 jun nothing happened. I tried calling customer care numbers from 18th but only today it was working. Ans raised cancellation request and refund my money. They said it will take 15 days to refund the amount. Because of this peoples mistake we are suffering lossing our money and time. If they are unable to give the connection not sure why they take our money. Its purely cheating people by giving false promises

I raised a shifting request on june 1 st in act application on june 4 th some support guys called me and told that the request is raised as shifting enquiry asked me to raise a new one then i again raised a request they gave me the estimation time by june 11 th from the day of june 4 th no response from them called many times to the support everyday for connectiong to support it will take 1-2 hrs if it connects by any chance all off a sudden support guys will hangup everyday they will tell a story to give 24 hours of time then again same story no response from them im really frustated by wasting my time and money by contacting support as well i want to lodge a complaint on this service provider and i like to add one more thing for a new connection it will take only one day means they are taking the existing customers as granted my mobile number is [protected] act account no[protected] my service request number is - sr[protected]
One more thing emailed to apellate authority, nodal officer, and to support no response from them then why these guys are using email address for support or any escalations worst service

Installation of Fibernet is pending since more than 10 days now.

I've lost count of how many times I've reached the call center.

The sales guy isn't responding to my calls/messages.

Fibernet box is already assembled and only the installation is pending now.

Customer service @ACT is pathetic to the core!!

Can somebody help me for gods sake!?

Act fibernet is intentionally not disconnecting my broadband connection just to keep the billing go on and so that they can continue sending me bills for the services that i have never used. It's such a shame on the company to follow such illicit and fraudulent techniques to make money.
My act account number is[protected].
I have emailed act fibernet customer support on june 6th, 2020 to disconnect my act broadband connection immediately. There customer support number is always busy but after trying hard for two days, i could connect with act support on a phone call and asked them to disconnect. The support person said that they will disconnect the connection within 7 days. After that i got a call from act support team on june 13th, 2020 to pay the bill of inr 1339/- against my account for which the due date was june 15th, 2020 and that they are processing the disconnection request. I paid the full bill amount of inr 1339/- and cleared all the dues on june 15th, 2020. Still my act account is not disconnected. I have repeatedly emailed the act nodal officer, bangalore and act appellate authority for bangalore region along with act support, but no body replied to my emails. They are not disconncting my account so that they can keep sending the bills.
Act, i don't have extra money to pay for the services that i don't use. Just disconnect my act account #[protected] immediately.

Why there is no response from your customer care. My work is affecting because of this issue. No response and update on the complaint status.

Act broadband not providing services from last 10 days in visakhapatnam location, complained several times through act app and called to customer care but no use.

Facing severe issue as i am working from home due to pandemic. Someone help me to file a case against them for the loss.

Recent service request number is sr[protected]

Thanks and regards,
Gayathri k