ACT Fibernet Complaints & Reviews

This is to raise a concern for the account id:[protected]. We had applied for the new connection on 28/05/2020. All the required processes, including payment (6 months pack) is completed but still the account is not yet activated. On 31/05/2020, act installation people had visited and told ports are not available in the junction and another team would get back in couple of days with new junction box but they never did. It is been 13 days since we applied for a new connection and still waiting.

Tried to reach out to them through all the below mentioned means-
1. Customer care number - not reachable or always busy (Unprofessional customer support)
2. Sales executive - who helped in in the prospectus, talked very nicely till getting the payment done and then not at all responding to calls or texts (Unethical staff)
3. Email - mailed multiple times to customer care mail id and nodal officer. They take two days time to acknowledge the issue and forever to resolve.
At first place, representative had promised that installation would get done in 2 days, then after raising concern, they promised the issue would get resolved in 3-5 days. Its been 13 days and still counting, no sign of the resolution (False promises)
4. Twitter - utter waste. No proper response

We are in urgent need of internet and our work is getting affected by this delay. I urge act fibernet to resolve this issue immediately or refund full amount immediately!

Hi,

We raised for a new connection 6 days back. The guy who was assigned to us for behind us till we made the payment. After the payment is done, connection is not provided. The contact person is not lifting the phone as well. Customer care seems to be not reachable since morning. We are helpless since the schools started already and we are struggling with the poor connection. If they had informed that they will be a delay, we would have opted for service provider atleast. Worse customer care. Please get the connection installed immediately, else return the money back

Hi, i had subscribed for a plan from act fiber net on march 26th and paid for the router as well, the came and gave the wiring and all but still i did not get the router and the best part is after i complained this to the customer care they have blocked my number and i am unable to contact the customer care its been almost 3 months but i did not get the router yet,

I need the refund amount of the router and plan so that i can go with other service providers..

On 22nd april 2020, i sent an e-mail to act support requesting them to upgrade my then monthly blaze plan (100mbps) to 6+1 month blaze plan (100mbps) with new free router. On 25th april 2020, act team respondedsaying my request is taken into count and my plan has been upgraded to 'act blaze 6m + wifi_ft' & also the new router would be sent by eod, next day (E-mail confirmation could be seen in act_response 1 attachment). Act executive came & replaced the router the very next day. I thought, things are normal.

On 2nd may 2020, i received the monthly bill for may!! I thought, it's an error since they have already sent the router & confirmed in e-mail that my plan has been upgraded. But, on 16th may 2020, i received a suspension notification from act. I called up the customer care & to my shock the act customer care executive confirmed that mine was a monthly plan and not 6+1 month plan. Then i told him the story from 22nd april 2020. He confirmed to correct their records and confirm over e-mail. I don't believe in oral communication and thus i wrote an e-mail to act on 16th may 2020, highlighting the issue and asking them to send me 6+1 month bill and not monthly bill. I said, i'm not gonna pay monthly bill because it's wrong from act end. On 17th may 2020, act team responded over e-mail confirming the plan upgrade and asking me to pay the bill in june'2020 since they work on advance billing. (E-mail confirmation could be seen in act_response 2 attachment).

21st may 2020 - lockdown days, working from home, i woke up to see that act team suspended my account!!! Their e-mail on this is a proof of their double standards & irregularity. (E-mail on the same could be seen in act_response 3 attachment). I immediately raised complaint with act and they said, it's gonna take 72hrs to resolve the issue. Since me and my wife were having important office meetings scheduled, i didn't want to risk too much. I paid the bill of 7248/- on the same day and sent an e-mail confirming the same to act support. New account was created and my internet connection was reinstated in 24hrs. But, i lost time, had to skip fe meetings, and reschedule a lot!!!

Now, after all this what should i expect? On june 3rd, barely within 15days of this drama, i have been now sent a bill on rs.100/- quoting as delayed payment fee!!! (E-mail on the same could be seen in act_response 4 attachment). I have tried escalating this issue, but no response from act for the last 6days... (E-mail sent to their escalation id bounced!!! Please check out act_response 5 attachment).

So, with all this, i have come to the confirmation that act fibernet has become highly irresponsible and are actually cheating the consumer. They don't even have the courtesy to apologize for the errors happened at their books/end. I have lost all my trust with them and do not recommend act fibernet to anyone. Highly unprofessional.

I requested refund on may 11 2020. After that i didn't received any response from anyone. Daily i contact customer service team but no use. Each customer service executive asking wait 1 more day. Almost one month gone. I am very frustrating about this service and also i am planning to log police complaint

Reg mobile: [protected]

Hi team,

Have raised complaint against the Internet issue, no proper response or action taken towards it.
My ref ticket - SR[protected]

I have raised multiple complaints about slow speed, but everytime they do the same troubleshooting and close the case by stating the issue with the router. Now I purchased new router, but still the issue is persistent.
Also, they gave me offer to subscribe for ZEE5 for a month, free of cost, and now, they added the amount in the bill before the month gets completed.
I have emailed them, tried to call them or raised multiple ticket, but they are not responding at all.

My registered mobile number - +91 [protected]. Kindly note on 02/06/2020 i raised a complaint for no internet connection and received an sms and email that the rectification will be done by 06/06/2020. Inspite of this i have been calling almost everyday. First of all it takes almost an hour to connect to your only one number [protected]. I have been promised 100% my connectivity will be restored on 06/06/2020. When ever i have called they promise me that the backend team will call me within the next 4 hours. They also promised me my complaint is raised on top priority. Today being 08/06/2020 till now nobody has called me and when i called today also they promised me again that my issue will be solved again in the next 24 hours. This is a pure matter off cheating valuable old customers because we are fools paying 1 year subscription in advance and been taken for a big ride. You don't deserve to be called an internet broadband corporate company. Your employees are big liars giving false promises and cheating consumers to maximum extent. Please feel free to call me at the above said mobile number of so called ever if there is any self respect in your ethic of business.

I relocated from bangalore to hyderabad. Before relocation i asked for the process of refund, act care told that i can use for new connection. When i take the new connection in hyderabad the team in hyderabad told it is not possible to deduct the amount and they told to raise a refund request.

On 10-mar-20 i raised a request and provided all details for refund and i got a message like refund initiation was processed and i will receive my amount in 5 days.

From 15-mar-20 i am waiting for my refund. I contacted the act team on mails for several time and no response.in may i called them and asked for refund they told it had been processed in 15-mar-20 itself. I told them i have not received that. They provided an email to submit the bank statement and ti have attached the same copy to the mail. But no response for that mail after several reminders.

I called their customer care around 10 time for this refund, just they are opening an sr and closing without any proper resolution.

Customer care is not providing any proper resolution and if ask for next step they are telling to go with legal action.

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Account number :[protected].
Mobile number :- [protected].

I relocated from bangalore to hyderabad. Before relocation i asked for the process of refund, act care told that i can use for new connection. When i take the new connection in hyderabad the team in hyderabad told it is not possible to deduct the amount and they told to raise a refund request.

On 10-mar-20 i raised a request and provided all details for refund and i got a message like refund initiation was processed and i will receive my amount in 5 days.

From 15-mar-20 i am waiting for my refund. I contacted the act team on mails for several time and no response.in may i called them and asked for refund they told it had been processed in 15-mar-20 itself. I told them i have not received that. They provided an email to submit the bank statement and ti have attached the same copy to the mail. But no response for that mail after several reminders.

I called their customer care around 10 time for this refund, just they are opening an sr and closing without any proper resolution.

Customer care is not providing any proper resolution and if ask for next step they are telling to go with legal action.

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Account number :[protected].
Mobile number :- [protected].

I have placed a new broadband connection request online to act broadband team. One person called me payment and he shared the act payment link for process and i paid for 06 months offer. He said our team will reach you by tomorrow for connection with cable and router. But there is no response.

I have given complaint to customer care people, they said our team will reach you by tomorrow. But there is no response.

After two days customer people said we don’t have any free port so it will take 10 days more time to setup new box to provide a connection in your area. So i told them please cancel my new connection request and return my money. He raised request for refund.

But no response i have called again to customer care but no use. They we talked with refund team and will get with in 48 hours but not received.

I am calling daily to customer care since one and half month they are saying give 24hrs we solve the issue in 24hrs on priority but no response from last 20 days

As a common man, around 5500 rupees is a big amount. Please do the needful for me. Begging you. Solve this problem, please.

Date of connection required: 4th may 2020
Commitment given date:7th may
I have called to the customer care: daily

My name: rahul soni
Mobile number: [protected]

Sir/madam,
This is jagannadharao, 1-24, jai jawan nagar colony, kapra, hyderabad, 500062. And i am using act fiber net for internet from past 18 months,
My internet is not working from 4th june 2020, and i have given the complaint on same day as per their suggestion problem will be clered in 24 hours, but problem not yet resolved, now they are not responding properly, and they are closing my complaint their own without my knowledge, i am suffering lot to work without internet.
My net details are below,
Net details id: act[protected],
Contact details : ph : [protected],

These # haven't giving any resolution to the complaint raised two weeks back. It takes 25 minutes to connect them over a call, they will say 24 hrs everytime you call, # haven't even responded even once to this issue.# pathetic service when people are working from home. They are disconnecting the call every time, motherchods

On 22 may 2020, i contacted sahakarnagar
Branch of act fibernet (Beam fiber) for getting new internet connection and no engineer contacted me for 1 week after constant follow up i contacted the engineer on 28th may 2020 and they mentioned that all switches are full in my area and they cannot set the connection and hence they refund my amount but till now there is no note on refund. I am unable to contact their contact center as it is always busy. I had contacted an engineer by the name vijay now is also not answering my phone calls. I had paid rs:4753 towards act fibernet account no[protected] on 21/05/2020 through google pay due to recent issues on connection setup and worst customer services, i have requested for the refund. As per vijay from sahakarnagar mentioned that they would raise a refund ticket for this issue and we will get the refund processed within 7 days into my account as i had paid through google pay. No one has contacted me on the refund nor have i got any email on the same. I have sent several emails to the customer service it has more than a week now, no progress or calls are being done. I need the refund to be processed asap

Sir.

I never experienced such a harassment reply for complaint which i raised today. One of your staff stating that he is a team lead lives at avadi location controls whole urapakkam and guduvanchery, called me and said his name ramesh. Tel #[protected] gave me bad words said he will not resolve my complaint. He will cut my internet connection, i'm not sure who gave him this power. I know that he was under influence of alcohol while talking to me. I'm a customer with act more than a year. Also i got a threatening call from his friend tel # [protected]. I guess he might be your ex-staff, who want to create a bad name for your organization. Still my internet isn't working. Im leaving this to you now but i'm not gonna leave this anymore till i get justice. Hope u don't let me take criminal action against your staff members.

While talking in concall with your field staff, he disconnected my call stating he doesn't want to talk with customer with his subordinate who is working under him clearly shows an arrogant attitude. I would requesting you to take a strict action on that team lead who spoils your actfibernet goodwill gesture. Also your field staff said the junction box battery is for steel type, my house junction box got installed plastic. I'm leaving this to you to take strict action and to restore my internet connection as soon as possible.

Best regards

Govindarajan j

I am a customer with the broadband since year. I have paid my six months subscriprion in advance. My wifi internet service is not working since 30may2020. I have raised a request registered on the app. The sms stated that the resolution would be provided by 31may2020 by 11am. Same is displayed on the app till today. Next day a sms on my registered mobile stated that due to inclement weather the restoration would take 24 to 48 hrs. Later i tried both the customer a service numbers but in vain. They seem to be busy. I sent mail to help desk and also escalated the issue to nodal officer and appellate authority for further redressal. Yesterday i got mail reply from appellate authority that they have assigned the work to sr technician and the issue will be restored. Vouching that such problems will not arise in future. However till today when i making this appeal my service remains unattended.

We vridhi consultancy services have been a consumer of act fibrenet. However, when power goes off even after having ups for our systems. Fibrenet is not working. No response also from them. They simply send a message/mail that your problem is resolved.

After hours of continuous waiting to contact customer care, i requested for the disconnection. They asked me to pay 200 in advance before they can take my request. I even paid that amount and i was told my request will we fulfilled by 3 rd of june. I placed the request on 26th of may but still haven't heard from them and they even have sent me the bill for the month of june (They charge money in advance)

[protected] when i have applied for act fibernet internet connection i have paid total amounts of money for 6 months.
But still yet anyone from not reached me about the connection request.
Every day am trying to call their customer care but always i getting number busy number busy.
I don't know what they thinking.
My thoughts they are trying to cheat me

Act account no :[protected].
There is no response from your technical team yet, sales guy number is switched off,
The helpline number is busy always.
I can't understand what's going on.
Act company is financially not affected due to covid, why you are downscaling instead o[censored]pscaling your services.
You have permission from the government to operate and other providers are all working fine why your service quality got impacted?

In our area, we have junction box giving connection is essentially 10-minute job and not that technical too, just wiring and plugging into lan port.

I don't believe you have problems in movement of your engineers because your sales guy literally came in 10 minutes to my area after calling him.
Please at least send your wire & wifi router with the sales guy we will install ourselves.

Please kindly understand i have switched from bsnl broadband with trust in your service, please don't spoil your reputation..
Please complete the installation today, its important to have the internet to continue my education online.

Hope you understand.

Thanks in advance.