ACT Fibernet Complaints & Reviews

Its just been a few days since we installed this network. Butt from yesterday we are not getting proper internet connection. The speed is very slow

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My refund request ref sr[protected] is pending. Unable to connect to customer care and the number is always busy.

Kindly disconnect the internet (Broadband connection).

Requested for shifting i was unable to accept set-up box on my building as my owner disagreed the same.
However, i do not want to take an additional device for cost 2, 000/- for individual connection hence request for disconnection.

The worst experience i have faced with the act fiber net
I wanted a new connection, the guy called me and ask to make an online payment, i have done immediately in 5 minutes.
They havent come till 10 days and i kept calling them, finally one day they came and said that this couldn’t be installed in my location due to some stupid reason, then when i asked for refund they said it will be refunded in 3 days.
The 3 day kept on going for so long,
We were calling customer care many times but they say only one thing that refund will be processed in 2 days. I have called them like 50 times but still didnot get a solution for this. This is very frustrating.
Its been 70 days till now my money hasnt been refunded. I have paid around 4000/-
I want to raise a complaint on this issue.

Hello sir I have applied new internet connection on Wednesday June 3 act blaze of1200/- and I have paid 1980/- throw g pay and have got the confirmation that the techanician will come and instal. On Monday but no response from your r.t nagar office the person who gave me the connection is saying will do from past 8 days there is many other option I can go but my cousin prefer it So chose act i[censored] are not able to provide connection refund my amount do the service asap by tom
And my ticket number fir service is SR:[protected]
Enquiry no:[protected]
I'd:[protected]
All details it's here

Hi team,

My act fiber net is not working for almost a week now. I have raised service request ([protected]) with customer support and following up with them on daily basis to hear it will take 24 hours more to fix the issue. I feel it's one of the most unprofessional company, who does not understand customer problems.

I have sent mail to nodal officer as well, no reply from him as well. Such a pathetic escalation matrix they have.

Please get it fixed as soon as possible, i'm unable to work from home because of this, please understand.

Thanks,

My online payment to new connection bill got failed at https://bookonline.actcorp.in/personal/fibernet/book-online site on 6th june 2020 at 7:01 pm but the amount was deducted at the paytm site, raised the complaint ([protected]) thru helpdesk and requested for refund my id is id[protected] and refer the attachment which has successful payment id for new connection (New order id scpi[protected]) every time when i call the helpdesk, they say concern team will respond but not received a single call or an email for the past 4 days on this and no clue on my compliant status as well.

I have paid the bil tough my account is still in deactivate status

Account no.[protected]
I live in bangalore and due to work from home requirements, i opted for act fibernet broadband plan for six months and paid 7, 500 rs up front after daily followup from their sales team. Amount was paid on 27may2020 but till now nothere is no update on when my internet will be setup and installation process. No one responds when i call customer care and local technical guy never picks calls. Please help me.

Hello,
This is to inform that i availed new internet connection from act at bangalore in oct 5, 2020 by paying rs 3750 for new router. But due to poor service, within 2 weeks i requested and raised ticket to cancel the connection and initiate the refund.
Within those two weeks there were several calls made to customer care. On 27th oct, router was handed to over to mr. Satish at my residence and it was then handed to babar of act. All these information was captured and sent several mails to nodal officer. We used to get standard readymade response from madhan that matter is being escalated and it will looked into. It is now allmost 6 months passed and no clue of transfer of money which was paid to the act.
Request your support and ensure justice.
Thanks.
Girish bangalore

Frequent disconnection
No one responded.
Worst customer care.
No one attended to my complaint.
Without my consent complaint be closed.
Alagarsamy
[protected]

This is to raise a concern for the account id:[protected]. We had applied for the new connection on 28/05/2020. All the required processes, including payment (6 months pack) is completed but still the account is not yet activated. On 31/05/2020, act installation people had visited and told ports are not available in the junction and another team would get back in couple of days with new junction box but they never did. It is been 13 days since we applied for a new connection and still waiting.

Tried to reach out to them through all the below mentioned means-
1. Customer care number - not reachable or always busy (Unprofessional customer support)
2. Sales executive - who helped in in the prospectus, talked very nicely till getting the payment done and then not at all responding to calls or texts (Unethical staff)
3. Email - mailed multiple times to customer care mail id and nodal officer. They take two days time to acknowledge the issue and forever to resolve.
At first place, representative had promised that installation would get done in 2 days, then after raising concern, they promised the issue would get resolved in 3-5 days. Its been 13 days and still counting, no sign of the resolution (False promises)
4. Twitter - utter waste. No proper response

We are in urgent need of internet and our work is getting affected by this delay. I urge act fibernet to resolve this issue immediately or refund full amount immediately!

Hi,

We raised for a new connection 6 days back. The guy who was assigned to us for behind us till we made the payment. After the payment is done, connection is not provided. The contact person is not lifting the phone as well. Customer care seems to be not reachable since morning. We are helpless since the schools started already and we are struggling with the poor connection. If they had informed that they will be a delay, we would have opted for service provider atleast. Worse customer care. Please get the connection installed immediately, else return the money back

Hi, i had subscribed for a plan from act fiber net on march 26th and paid for the router as well, the came and gave the wiring and all but still i did not get the router and the best part is after i complained this to the customer care they have blocked my number and i am unable to contact the customer care its been almost 3 months but i did not get the router yet,

I need the refund amount of the router and plan so that i can go with other service providers..

On 22nd april 2020, i sent an e-mail to act support requesting them to upgrade my then monthly blaze plan (100mbps) to 6+1 month blaze plan (100mbps) with new free router. On 25th april 2020, act team respondedsaying my request is taken into count and my plan has been upgraded to 'act blaze 6m + wifi_ft' & also the new router would be sent by eod, next day (E-mail confirmation could be seen in act_response 1 attachment). Act executive came & replaced the router the very next day. I thought, things are normal.

On 2nd may 2020, i received the monthly bill for may!! I thought, it's an error since they have already sent the router & confirmed in e-mail that my plan has been upgraded. But, on 16th may 2020, i received a suspension notification from act. I called up the customer care & to my shock the act customer care executive confirmed that mine was a monthly plan and not 6+1 month plan. Then i told him the story from 22nd april 2020. He confirmed to correct their records and confirm over e-mail. I don't believe in oral communication and thus i wrote an e-mail to act on 16th may 2020, highlighting the issue and asking them to send me 6+1 month bill and not monthly bill. I said, i'm not gonna pay monthly bill because it's wrong from act end. On 17th may 2020, act team responded over e-mail confirming the plan upgrade and asking me to pay the bill in june'2020 since they work on advance billing. (E-mail confirmation could be seen in act_response 2 attachment).

21st may 2020 - lockdown days, working from home, i woke up to see that act team suspended my account!!! Their e-mail on this is a proof of their double standards & irregularity. (E-mail on the same could be seen in act_response 3 attachment). I immediately raised complaint with act and they said, it's gonna take 72hrs to resolve the issue. Since me and my wife were having important office meetings scheduled, i didn't want to risk too much. I paid the bill of 7248/- on the same day and sent an e-mail confirming the same to act support. New account was created and my internet connection was reinstated in 24hrs. But, i lost time, had to skip fe meetings, and reschedule a lot!!!

Now, after all this what should i expect? On june 3rd, barely within 15days of this drama, i have been now sent a bill on rs.100/- quoting as delayed payment fee!!! (E-mail on the same could be seen in act_response 4 attachment). I have tried escalating this issue, but no response from act for the last 6days... (E-mail sent to their escalation id bounced!!! Please check out act_response 5 attachment).

So, with all this, i have come to the confirmation that act fibernet has become highly irresponsible and are actually cheating the consumer. They don't even have the courtesy to apologize for the errors happened at their books/end. I have lost all my trust with them and do not recommend act fibernet to anyone. Highly unprofessional.

I requested refund on may 11 2020. After that i didn't received any response from anyone. Daily i contact customer service team but no use. Each customer service executive asking wait 1 more day. Almost one month gone. I am very frustrating about this service and also i am planning to log police complaint

Reg mobile: [protected]

Hi team,

Have raised complaint against the Internet issue, no proper response or action taken towards it.
My ref ticket - SR[protected]

I have raised multiple complaints about slow speed, but everytime they do the same troubleshooting and close the case by stating the issue with the router. Now I purchased new router, but still the issue is persistent.
Also, they gave me offer to subscribe for ZEE5 for a month, free of cost, and now, they added the amount in the bill before the month gets completed.
I have emailed them, tried to call them or raised multiple ticket, but they are not responding at all.

My registered mobile number - +91 [protected]. Kindly note on 02/06/2020 i raised a complaint for no internet connection and received an sms and email that the rectification will be done by 06/06/2020. Inspite of this i have been calling almost everyday. First of all it takes almost an hour to connect to your only one number [protected]. I have been promised 100% my connectivity will be restored on 06/06/2020. When ever i have called they promise me that the backend team will call me within the next 4 hours. They also promised me my complaint is raised on top priority. Today being 08/06/2020 till now nobody has called me and when i called today also they promised me again that my issue will be solved again in the next 24 hours. This is a pure matter off cheating valuable old customers because we are fools paying 1 year subscription in advance and been taken for a big ride. You don't deserve to be called an internet broadband corporate company. Your employees are big liars giving false promises and cheating consumers to maximum extent. Please feel free to call me at the above said mobile number of so called ever if there is any self respect in your ethic of business.

I relocated from bangalore to hyderabad. Before relocation i asked for the process of refund, act care told that i can use for new connection. When i take the new connection in hyderabad the team in hyderabad told it is not possible to deduct the amount and they told to raise a refund request.

On 10-mar-20 i raised a request and provided all details for refund and i got a message like refund initiation was processed and i will receive my amount in 5 days.

From 15-mar-20 i am waiting for my refund. I contacted the act team on mails for several time and no response.in may i called them and asked for refund they told it had been processed in 15-mar-20 itself. I told them i have not received that. They provided an email to submit the bank statement and ti have attached the same copy to the mail. But no response for that mail after several reminders.

I called their customer care around 10 time for this refund, just they are opening an sr and closing without any proper resolution.

Customer care is not providing any proper resolution and if ask for next step they are telling to go with legal action.

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Dear customer, your request for refund is registered. Ref sr[protected].

Account number :[protected].
Mobile number :- [protected].