ACT Fibernet Complaints & Reviews

I have asked that person or agent to cancel my request and asked for refund after asking for refund he is not replying to my calls he is rejecting all the calls of mine and i need my money back this is the account #[protected]. None of the phone numbers mentioned are working and even after i sent an email i did not get any response. Such a bad experience in life for the first time i have paid 4399 i would request please return my money back please for gods sake

I initiated the case for refund on 9th May 2020 as the installation not completed and ACT confirmed that it is not possible. Till now the money was not refunded. Would like to log a complaint in consumer court.

SR[protected]

Its been more than 2 weeks since i have raised this refund request but no one has reached out to me regarding this with any sort o[censored]pdate.

I have called and spoke to multiple customer care agents and they all said some one will get back to me. Now they have blocked my number as well.

First i was asked to make the payment by the sales team saying my location is feasible for the connection then after a week i get a call from technician saying the location is not feasible.

I was forced to work using my mobile data and now i have to reach out to customer care to get my money back.

Hi team,

Please resolve the fiber cut issue, faulty switch and hub issue asap, these are the reasons we are receiving from customer care representatives.

There is no internet from 24th may in hsr layout bangalore and today is 28th may.

Please respond asap.

Complaint no. SR: [protected]

My account : it is A-MAX 675 (10+2)M

I have a credit balance of -464.44

As the FUB limit exceeded I wanted to buy additional Flexibyte: that is cost me around 300+ tax.
As I have credit balance I requested the act fiber to allow me to buy using my credit balance. They not only refused also laughed at me saying how can we use your balance for topup. I am...

I am karthick. It's 23days ago i request for refund still there is no response from customer care. I called them multiple times but no proper answer. My phone number is [protected]

Hey act,

I had applied for a new connection since 1 month before but you are unable to give the connection by saying excuses covid 19 situations. Again i raised for refund my money back before more than 15 days. But still didn't receive the refund. Called many times to customer care but no response.

So refund my money back asap. I can't wait and follow up guys.. Just refund my money back
Below are the details.

Name-krushna kanta tiadi
Mob-[protected]
Refund ref-sr[protected]

Thanks,
Krushna

My act fibernet account no is[protected]. I had applied for a new connection. They took my money and after that there is no reply from them. The sales team does not answer the calls, the customer service transfers my call back to the ivr. Wrote to helpdesk. [protected]@actcorp.in, nodalofficer. [protected]@actcorp.in and appellate. [protected]@actcorp.in. No reply. They are fraud # who are running the company.

Account id:[protected] the connection is in my name and the broadband is not working and even after several complaint no action taken.
As you know that during this covid virus situation we need to do all our official work from home when broadband connection is not working and no action taken by act it is very difficult to manage the work and having great problems with official work.

Hi, My name is Vishal, i am from Gokul nagar H.No[protected], Mallepally, opp.to daulat function hall, Hyderabad.From today morning, my wi-fi has been stopped working fastly and is unable to access to internet.As i am working from home i need internet.So please try to resolve it as soon as possible.

My name is prajwal i have requested new connection and paid the amount also
Next day engineering team came and checked for box near me and they said they want to install new junction box and i asked
About time to install it they said they will install within 2-3 days but today is 6th day i just keep on calling customer care they keep on saying they will install within 5-6 days but still i haven't got connection

And the sales team says they will finish all requests within this month
But seriously month when we call act fibernet for new connection you guys convince us with assurance
I have tired calling act 2 times a day

So please get me a connection as soon as possible please 🙏

My act fibernet connection has been not working for more than 6 days now. I have been facing similar issues in the past too.in short, the act connection does not work for around 3-6 days every month. The cable laying is very poor and is prone to get cut often. Act fibernet customer care response is very poor, they just drop the call on your face while you are still trying to reason with them. I have paid 6 months advance rental in the hope of getting a reliable internet connection, but act has left me without internet access. My blood boils when the act team says that they will not return my account balance. They should provide me a consistent connection or else return my balance, i am not paying to be disconnected from the internet.

For the installation with enquiry id:[protected] which couldn't be processed, i had paid 884 directly to athria convergence technology private limited bank account as instructed by one of your sales team. Here is the upi transaction id for the transaction[protected]. Since the installation couldn't be processed, the amount should have been refunded which didn't irrespective of regular follow ups and service requests.

I have initiated for my installation 2 weeks back for which payment is also been done but still the installation has happened yet from 2 weeks and the person who promised me for installation is not even responding. I have extremely bad experience on act. Either help me with the broad band connection soon at my place or refund my money back soon. If incase you want to provide me the service for installation but promise me when exactly will be done orelse refund my money back to me which 4753/- or help me to connect with the person who has promised me for the installation. Unless and until my installation is not going to happen i will be raising a complainy continuously.

Once again am requesting you for my installation orelse refund my money back

@actfibernet where's my connection.
Why perpaid option, i[censored] can't provide connection. Please consider this money at this times is a part of savings. And not getting accurate service is more worrying than pandemic itself.

Sale representative vanished. After booking he is not responding to calls message. He should understand at this time every human needs to support eachother. His action of not responding to calls. Thats itself is so irritating.

Am so disappointed with starting trouble.
I have already paid for it... This thing break my heart...

Respected sir/madam,

I had took new connection for 3months with package of free router available in it and paid rs4400 but there was a mistake from sales executive person (Abhishek) instead of selecting of 3months plan he selected 1month plan while filling form, so they deducted router amount in it and provided me only one month package.

Details explained by sales executive before making payment were:
1.1250*3=3750 (3months internet plan)
2.650 (Installation charge)
3.4400 (Paid)
4. Router free with the package.

These are the details i have when i contacted customer service:

1.9/5/2020 (Sunday) - customer name (Sushma) ref no sr[protected] response from your end was to wait for 48hrs to solve the issue.
2.14/5/2020 (Thursday) - customer name (Yogi) ref no sr[protected] response from your end was to wait for 48hrs to solve the issue.
3.14/5/2020 (Thursday) - customer name (Veeresh) ref no sr[protected] was re-opened as it was closed, response from your end was to wait for 24hrs to solve the issue.
4.15/5/2020 (Friday) - customer name (Srikanth) ref no sr[protected] response from your end was to wait for 24hrs to solve the issue.

I saw no other progress in my issue since 8 days rather than creating sr's and closing later reopening the same when i contact them.

When the mistake is from their sales executive person how can they charge for router and provide me one month package.
I have been calling act customer service since 10th may (Sunday) and complaining about this issue but till now i have not got any resolution.
I would request you to verify this issue and do the needful for me.

I have tried multiple times to raise request in mobile app but got a standard popup message which reads "ticket already exists". However i couldnt find any existing ticket

Tried my luck calling the customer care multiple times, but couldnt find resolution as it kept me waiting for 20 mins and have to disconect my call.

I wrote mail for relocation request with only a standard reply and no resolution.

Now an executive called me for making an unpaid bill for which i have not used since 2 months. I have narrated my request and they assured of help. I am still waiting for resolution.

My act id : 10695602

Kind attention
Dear sir
This is for your kind information that i have applied for new connection for act fibrenet on 20.04.2020 and my connection id[protected]. When i received a call from act fibernet person (Mobile number of your person [protected]) he told me to pay online rs.1993 on 21.04.2020. I have made the payment through google pay and informed him, but later he said that amount will not get credited in our account if it is paid through google pay. So in next moment i have paid through debit card and informed him. But later i have seen that the amount has been credited to their account via google pay too (Proof of screenshot attached for your reference). So the amount rs.1993 has been credited two times in account. Later i have started following the concerned person for the refund but from past one month he is just taking all proofs from me and not giving any proper response. He is talking very rudely with the customer. I request you to kindly take necessary action and refund the amount rs.1993 at the earliest. If it is not done then i have to upload all the proofs with details on social media

Bank of baroda statement :21/04/2020 upi/[protected]/15:26:02/upi/billdeskpg. [protected]@ic 1, 993.00
21/04/2020 pgdr/acttv/[protected]:52:32/swt 1, 993.00

For the month of april 2020 i had been charged the usual monthly bill of rs.1237.82,
But before april even started i had gone to my friend's house to stay during the lock down for covid-19. But i have been trying to contact act customer service through phone since march 20th to disconnect my services before april even started. And none of my calls were even picked up. Tried calling everyday but none was picked up. Then i wrote an email to the customer service explaining how none of my calls were taken by the call centers and how desperately i need to deactivate my connection till im back to my house. And my email was answered literally on mid-april after i was charged 1237.82 rs and i had to pay the amount as none of the customer service were picking up calls to clear this before hand. Why should i have paid the amount when i didn't even use a single bit of it. And the customer service was at fault as i have been trying for weeks beforehand to deactivate my services.? I need the payment back.

The bill was wrongly generated and requested for the correct bill the there is no proper response from the customer care people and they are very rude in nature n orders that is the resolution thats all like this and today they have suspended my account
What reason you have suspended my account my bill is not generated yet even today and the fault is in ur side and you are blaming me that i have not paid the bill the first request was raised on 6th may and the executive told that you ll get resolution and new bill will be generated and i waited but til 12th may there is no update... On 12th may i again called and made a request to generate bill but it was closed on 13 may so i again reopened it and then called customer care on 14th and asked there is no update yet and the executive told that that the bill is in process still and there will be no extra due or suspention of account... So on 15th may i got a msg that suspention intimation and then i called customer care again then the executive told that thats a promise as the fault is from the company there will be no suspention dont worry till bill is generated... And then today on 17th i got a cal from ([protected]) act vijay told account is been suspended so i told him bill is not been generated yet... He told cal to customer care and talk... Then the customer executive anjali singh told your account will be reactivated within 4 hr around 3 o clock and transfered to billing department and deactivation department but the cal was disconnected the i called customer executive to connect to the department but there was rude and bad behavior from the 2 o[censored]r executive namily vijay kumar and sudhir and then i called after 4 hrs to executive that the account is not been reactivated so he is ordering and demanding me to pay the excess bill now and he is telling that no resolution will be given to you and he is telling to wait for another half an hour and i asked the executive earlier told it will be activated with in 4 hrs... He the executive is telling we will take action against them and he is telling to mail and not to cal the customer care... Is this the response from the customer care