ACT Fibernet Complaints & Reviews

My act fibernet connection has been not working for more than 6 days now. I have been facing similar issues in the past too.in short, the act connection does not work for around 3-6 days every month. The cable laying is very poor and is prone to get cut often. Act fibernet customer care response is very poor, they just drop the call on your face while you are still trying to reason with them. I have paid 6 months advance rental in the hope of getting a reliable internet connection, but act has left me without internet access. My blood boils when the act team says that they will not return my account balance. They should provide me a consistent connection or else return my balance, i am not paying to be disconnected from the internet.

For the installation with enquiry id:[protected] which couldn't be processed, i had paid 884 directly to athria convergence technology private limited bank account as instructed by one of your sales team. Here is the upi transaction id for the transaction[protected]. Since the installation couldn't be processed, the amount should have been refunded which didn't irrespective of regular follow ups and service requests.

I have initiated for my installation 2 weeks back for which payment is also been done but still the installation has happened yet from 2 weeks and the person who promised me for installation is not even responding. I have extremely bad experience on act. Either help me with the broad band connection soon at my place or refund my money back soon. If incase you want to provide me the service for installation but promise me when exactly will be done orelse refund my money back to me which 4753/- or help me to connect with the person who has promised me for the installation. Unless and until my installation is not going to happen i will be raising a complainy continuously.

Once again am requesting you for my installation orelse refund my money back

@actfibernet where's my connection.
Why perpaid option, i[censored] can't provide connection. Please consider this money at this times is a part of savings. And not getting accurate service is more worrying than pandemic itself.

Sale representative vanished. After booking he is not responding to calls message. He should understand at this time every human needs to support eachother. His action of not responding to calls. Thats itself is so irritating.

Am so disappointed with starting trouble.
I have already paid for it... This thing break my heart...

Respected sir/madam,

I had took new connection for 3months with package of free router available in it and paid rs4400 but there was a mistake from sales executive person (Abhishek) instead of selecting of 3months plan he selected 1month plan while filling form, so they deducted router amount in it and provided me only one month package.

Details explained by sales executive before making payment were:
1.1250*3=3750 (3months internet plan)
2.650 (Installation charge)
3.4400 (Paid)
4. Router free with the package.

These are the details i have when i contacted customer service:

1.9/5/2020 (Sunday) - customer name (Sushma) ref no sr[protected] response from your end was to wait for 48hrs to solve the issue.
2.14/5/2020 (Thursday) - customer name (Yogi) ref no sr[protected] response from your end was to wait for 48hrs to solve the issue.
3.14/5/2020 (Thursday) - customer name (Veeresh) ref no sr[protected] was re-opened as it was closed, response from your end was to wait for 24hrs to solve the issue.
4.15/5/2020 (Friday) - customer name (Srikanth) ref no sr[protected] response from your end was to wait for 24hrs to solve the issue.

I saw no other progress in my issue since 8 days rather than creating sr's and closing later reopening the same when i contact them.

When the mistake is from their sales executive person how can they charge for router and provide me one month package.
I have been calling act customer service since 10th may (Sunday) and complaining about this issue but till now i have not got any resolution.
I would request you to verify this issue and do the needful for me.

I have tried multiple times to raise request in mobile app but got a standard popup message which reads "ticket already exists". However i couldnt find any existing ticket

Tried my luck calling the customer care multiple times, but couldnt find resolution as it kept me waiting for 20 mins and have to disconect my call.

I wrote mail for relocation request with only a standard reply and no resolution.

Now an executive called me for making an unpaid bill for which i have not used since 2 months. I have narrated my request and they assured of help. I am still waiting for resolution.

My act id : 10695602

Kind attention
Dear sir
This is for your kind information that i have applied for new connection for act fibrenet on 20.04.2020 and my connection id[protected]. When i received a call from act fibernet person (Mobile number of your person [protected]) he told me to pay online rs.1993 on 21.04.2020. I have made the payment through google pay and informed him, but later he said that amount will not get credited in our account if it is paid through google pay. So in next moment i have paid through debit card and informed him. But later i have seen that the amount has been credited to their account via google pay too (Proof of screenshot attached for your reference). So the amount rs.1993 has been credited two times in account. Later i have started following the concerned person for the refund but from past one month he is just taking all proofs from me and not giving any proper response. He is talking very rudely with the customer. I request you to kindly take necessary action and refund the amount rs.1993 at the earliest. If it is not done then i have to upload all the proofs with details on social media

Bank of baroda statement :21/04/2020 upi/[protected]/15:26:02/upi/billdeskpg. [protected]@ic 1, 993.00
21/04/2020 pgdr/acttv/[protected]:52:32/swt 1, 993.00

For the month of april 2020 i had been charged the usual monthly bill of rs.1237.82,
But before april even started i had gone to my friend's house to stay during the lock down for covid-19. But i have been trying to contact act customer service through phone since march 20th to disconnect my services before april even started. And none of my calls were even picked up. Tried calling everyday but none was picked up. Then i wrote an email to the customer service explaining how none of my calls were taken by the call centers and how desperately i need to deactivate my connection till im back to my house. And my email was answered literally on mid-april after i was charged 1237.82 rs and i had to pay the amount as none of the customer service were picking up calls to clear this before hand. Why should i have paid the amount when i didn't even use a single bit of it. And the customer service was at fault as i have been trying for weeks beforehand to deactivate my services.? I need the payment back.

The bill was wrongly generated and requested for the correct bill the there is no proper response from the customer care people and they are very rude in nature n orders that is the resolution thats all like this and today they have suspended my account
What reason you have suspended my account my bill is not generated yet even today and the fault is in ur side and you are blaming me that i have not paid the bill the first request was raised on 6th may and the executive told that you ll get resolution and new bill will be generated and i waited but til 12th may there is no update... On 12th may i again called and made a request to generate bill but it was closed on 13 may so i again reopened it and then called customer care on 14th and asked there is no update yet and the executive told that that the bill is in process still and there will be no extra due or suspention of account... So on 15th may i got a msg that suspention intimation and then i called customer care again then the executive told that thats a promise as the fault is from the company there will be no suspention dont worry till bill is generated... And then today on 17th i got a cal from ([protected]) act vijay told account is been suspended so i told him bill is not been generated yet... He told cal to customer care and talk... Then the customer executive anjali singh told your account will be reactivated within 4 hr around 3 o clock and transfered to billing department and deactivation department but the cal was disconnected the i called customer executive to connect to the department but there was rude and bad behavior from the 2 o[censored]r executive namily vijay kumar and sudhir and then i called after 4 hrs to executive that the account is not been reactivated so he is ordering and demanding me to pay the excess bill now and he is telling that no resolution will be given to you and he is telling to wait for another half an hour and i asked the executive earlier told it will be activated with in 4 hrs... He the executive is telling we will take action against them and he is telling to mail and not to cal the customer care... Is this the response from the customer care

Recently i applied for broadband connection here in bangalore bommanahalli area. A person nothan +[protected] worked with me to collect fund online. He consistently promised to give connection every day but no action. After sometime he denied to take calls with update he is in conference call. Later he mischievously refuse to attend call nor ready to refund. He is not responding to whatsapp messages too.

I have paid 3887 rupees for 6 months subscription to act and they assured me to provide installation within a day or two. It's been two weeks and no one came for installation and no response from customer care. Please help me to get my refund as I lost faith in their service. They are not responding for my refund mail properly.

I have an FUP of 400GB and the App says I've consumed all of it in 15 days where as I've never crossed 200GB in a month from the last 3 years.

Account ID[protected]
Hyderabad

In 11 days it says 230gb of data has been used which is no where close to my actual consumption. I started tracking my actual usage and the usage being reported by the act app when i got a notification saying half my data had been used. If 10mb is actually used, 100mb of data usage is recorded. When i called customer care asking for data usage split up for the month, after keeping me on hold for five minutes, i was told that there was some glitch in the system and that split up wasn't available. Now the customer care phones are dead and i'm not able to connect to them. This is nothing less than thievery.

I have a 75 mbps connection but i do not get speed more than 20 mbps at any point in time. With direct wired connection i get the speed but while connecting with router i am not getting the speed. Tickets were closed saying it is router issue, i verified with router oem and as well tried using the same router with another connection where i get good speed fro the router.
Inspite creating so many tickets nothing seems to work.
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
All tickets closed without proper resolution. No escalation works here.

I got new connection through local act agent. After i paid for new connection, i didn't receive any information about installation. When i try to contact him, he's not responding to my call.. Not provide a good service to a customer..
I need to complaint about him and give me a updated regarding my issue..
His name: prabhu
His mobile : +[protected]

I have placed a new connection request on 24th march and when i did not get any confirmation from act i reached out to customer care. They have told me that they did not receive my payment and cannot go ahead with new connection. Then i have raised the complain with my bank and after the investigation my bank had confirmed that the money is successfully transferred to act ltd and they have given complete details of the investigation. Again when i call up act customer care they denied stating they have not received the payment they will look into it. These people are such a useless and do not know the value of customer's time and money. I am raising the issue here so that someone can support in getting my money back

Dear team

Even after escalating matter to consumer complaints my issue not resolved

I have made advance payment on 13th april and till now no response from act

Every day i am calling there customer care of act they are telling it will be resolved in 24 hrs but that 24 hrs till not come

New connection taken for my sons college and school class but act is not caring even for education

I want you to take strong action and support, else i have to know the doors of consumer court

I had raised a ticket for internet issue on May 10, 2020. Every day I call ACT fibernet customer care but my issue is not resolved. Since we all are working from home in covid 19 situation, it amounts to huge impact on my office work.

This is second time when I am facing this issue within a span of 2 months. They just keep lying about when the issue will be resolved. Extremely unprofessional.

They never ask for any permission and update a false status report in their system that issue is pending because customer is required to provide approval to install some port at Customer premise.

They have not contacted me for any permission and when I asked about the issue and provided my permission then and there on customer care call, still they have not fixed the issue.

In 11 days it says 230gb of data has been used which is no where close to my actual consumption. I started tracking my actual usage and the usage being reported by the act app when i got a notification saying half my data had been used. If 10mb is actually used, 100mb of data usage is recorded. When i called customer care asking for data usage split up for the month, after keeping me on hold for five minutes, i was told that there was some glitch in the system and that split up wasn't available. This is nothing less than thievery.

Im trying to contact ACT fibernet customer care with mail and phone provided in the ACT website, bit it is of no use.
I want to cancel my ACT fibernet connection as I dont require it any more.
Account ID :[protected]...