ACT Fibernet Complaints & Reviews

Hello,

I have been follow up with this issue from past 10days, am not even getting proper response from the act team.

There is no option to raise a ticket for invoice address issues on the act app.

I have mailed act helpdesk team couple of times after 4days they replied and assign one ticket to field engineer, i donot agree this move how can field engineer will help me to changing the address in my invoice???

I have been using act from last 2 years and getting very worst customer support day by day

ACT Fibernet Account No[protected]

Lines of misery :-

1)It all started with the SALES representative(Ravi Kumar) who assured me of ACT fibernet connection.
2)Post opting for the 3 months plan and making the payment - Mr.Ravi assured again that the end-to-end process will be completed in max 10 days!!
3)After 2 days, a field representative by name - Amzad visited my place and assembled the junction box on one of my brand new walls ( drilling 6 holes ..!! )
4)Waited for 10 days(as advised by Ravi) and nobody responded.
5)Called ACT call center 100 times to check on the status - NO PROPER RESPONSE nor the ETA. Escalate the issue and requested for a supervisor callback!!
6)Archana called the next day claiming she was the supervisor. The lady acknowledged my problem and assured that INSTALLATION will be done within 4 days for sure. Also that she keeps me updated if any unforeseen issues arise!!
7)To my surprise, I receive an SMS stating your work order is cancelled and a REFUND request is raised ...!!!
8)Again my next day starts by hooking up the phone to reach the call center. As expected, LAME responses and careless attitude by one and all.
9)After calling multiple times, one lady confirms that work order was cancelled due to a FEASIBILITY issue at my locality ..!!!
10)With despair and shock, tried to reach the SALES guy - Mr.Ravi .. HE NEVER RECEIVED ANY OF MY CALLS nor RESPONDED to any of my messages..!! --- HORRIBLE customer service ..!!
11)Escalated call center guys again and requested to stop the refund and to have the supervisor - Archana to call back soon. I was informed she calls back in 4 hours time. I've been waiting since 4 days now and there's no luck yet ..!!!
12)I've received my money back now ..!!!

IF THERE IS AN ISSUE WITH THE FEASIBILITY OF THE CONNECTION, WHY ON EARTH THE JUNCTION BOX WAS ASSEMBLED???

IS THERE NO PRIOR COMMUNICATION BETWEEN THE FIELD REPRESENTATIVE AND LOCAL TECHNICIANS???

WHAT SHOULD I DO WITH THE JUNCTION BOX NOW???

WHO WILL BE ACCOUNTABLE FOR THIS IRRESPONSIBLE JOB???

NOTE : THIS IS MY 2ND ATTEMPT FOR GETTING THE CONNECTION AND THE SERVICE HAS BEEN THE SAME ----- PATHETIC ..!!!

I HOPE SOMEBODY WILL REACH OUT TO ME ATLEAST NOW AFTER READING THIS BIG EMAIL OF MISERY!!!

This is the worst experience i had.

I have raised a request for a new connection 20 days back. The first thing i told them is, i will opt for it only if they are going to provide connection within 48 hours. They said it will be done and till now nothing happened

For 15 days no response, from last 5 days i am calling them daily and they say it will be done in 24 hours. First day one person came and fixed the box, second day one person came and pulled the wire into the house. He left saying he will be back in half en hour with router. Till now no response from him and if i call his number he doesn't pick up the call. Customer service team says that they will check and get back. It has become daily routine to call them and ask for status.

Now my account is showing active but i am not able to use it and don't know how to use it. The technician did not say anything and left. Router is not fixed yet and will lan cable i don't need it.

If during initial stages only the response is like this means and don't think in future it will be good.

Please cancel the connection and provide refund at the earliest.

Dear sir/madam,

Wit reference to the refund request number:
Sr[protected] we have been following up with customer care for refunding the money for the last two weeks, but it has not happened yet. I am escalating this matter to be taken on priority and solve it.

As promised by your team, it should have happened by now but i don't see it.

Request you to expedite the process and refund the paid money back to the same bank account in couple of days from now.

Best regards,
Sunil b s

Account:[protected]
Raised a request for shifting connection on june 14th, 2020.
The technical team even though it is a feasibility is available for connection they told cannot connect for another 2-3 months. Then we had to take airtel connection. Raised a request for disconnection and refund on 24th of june when the act team told they cannot give connection.
But till today i have not got the refund or any reply from the act team.
We request the team to respond to us and refund our money from 14th june 2020.
Zero ethics, zero responsibility, zero concerns for customers.
Awaiting a positive reply.

Ticket # sr[protected] the ticket was raised on[protected] and has a 24hrs resolution timeframe. Its been almost 4 days and the issue is not resolved and i haven't received any communication for the resolution time as well. The customer care numbers are not reachable, when connected they gave false promise of an issue getting resolved on monday by 6 pm. Yet the issue persists. It's affecting my work from home and i am forced to go to the office because of this issue. Now that the covid19 cases are rising, because of these irresponsible services, we are forced to go out of our house leaving us no choice.

Pathetic service and customer service. None of the customer service numbers work nor do they reply to the emails.

Hi,
My internet speed is very less. My plan is 100 mbps but i see wifi speed is around only 4.5 mbps.
Please fix the problem.

My salary is 52k/month and i've given shifting request on june 26th today its july 1, 2020, i can understand it's a pandemic my area here in hyderabad is outskirts so no proper mobile connections are available to use dongles so i begged act for every day, they repeat same dialogue technical team will contact you where as technical team is reckless they don't care, i'm getting warning from my workplace to report work from home we need staff in pandemic or else you will be suspended.! So if i lost job coz of this act fibernet i would just kill my self for some money for my family to survive in this forest!

We have raised complaint to act fibre to transfer our connection
Its been 11 days no response from team
Worst customer service
No proper response
They give ticket nos no sense in it
No body bothers to call back and ask
If payment is delayed for 2 days, they disconnect
But aftr we take theeir connection and call for compalint phone doesnt get connected
We are fed up.. No body bothers to fix issue
Local hub guys are lazy not nbothered to visit to shift or fix connection
Im getting harassed by act fibre calling and compalining no reaction or response from act fibre... Applied for transfer told in 7 days will fixed its 12 days no response.. No manager or supervisor reacts
Someone pls keep compalining
I regret for taking connection
They r busy selling new connections
Not bothered existing clients
I use their services from 12 years now im fed up
Every time same nonsense
If any issue the phone never rings... I think they may keep receiver hanged
I wanted my connection to be fixed asap or my money to refunded
My work is under loss
Duirng this covid work from home so important.. We are losing work and moeny
Im having pressure with this internet provider
I have ticket nos and all all waste... No use when no response

Hi i have applied for a trasnfer of my actfibre net connection 10 days ago..
They riased ticket and told by 29th june they will resolve that means in 7 working days. After that no body bothers call back or fix issues
Its been 11 days now, we have submitted all documents
Making several calls to customer service team,
No reaction
No response
No team follow up
No calls escalation
Fed up i want my refund back
Fed up with act fibre
Near by hub guys also dont respond... They say busy with new internet connection

Act is really a useless unethical ISP. Internet is not working since 5 days and did not receive a single call from the technician. When you dial the customer service number, they disconnects the call right away. Then the one who answers, would say it takes 24hours to fix it. I just don't know what is 24 hours to them. It's been 60 hours and still I'm here with out internet. In this covid situation everyone are working from home. And my productivity is affected. Not able to join client call and present. Not release new product on time. They are just useless unprofessional mankind

Refund dispute is not addressed by the act refund team and the tickets were closed with out any intimation or call back

I have used only one month of data out of 6 months act rapid plus 6m + 1m plan

*plan start date 25th feb 2020 paid 6792 inr
*march 21st requested for the relocation sr[protected]
*not attended by the network engineers for more than 2 and half months
* june 6th 2020 so the account was disconnected saying refund will be given for non usage months
*refund of 2182.74rs received which is not correct
* n no. Of tickets are under my account
*latest ticket no. Sr[protected][protected]

Refund the rest of the amount

I contacted act cust service on 25 june 2020 for the new internet connection for the first time and was offered a call back from the conserned team but never got a call back. Its not easy to reach customer service, after many attempts, call gets connected and tht too after wait time of 10 -12 mins. Then also one is not sure if cust service agent will attend the call or hang up without answering.

I made payment for 6 months connection on 25th june 2020 through online mode using act website. I made several attempts to contact customer service, everytime have been advised that we will be contacted by someone within 24 hours but no one will get back to us. I then finally decided to get installation cancelled, that is when customer service agent said, it will take about 15 days for the refund. I again contacted customer service and was advised to continue services as earlier act had many requests to answer my issue but now in another 2-3 days connection will be provided. I have also written escalation email to nodal officer and nothing happened.

Every time i call to the customer care they will say that within 24 hours you will get the connection and concerned person will give call to provide the connection, but nothing happened.

I havent seen such kind of pathetic services in my life and that too when its linked to a brand like act.

Looking forward for some resolution asap.

The request was only for an ownership transfer. Same address, same plan (Changed from 6 month billing to monthly). All that needed to be done is change the name of ownership
Previous account number in the name of akshay[protected]
I had given permission to proceed with this on a saturday keeping in mind i was promised this will be reconnected in 24 hours with the new owners name - ronnie roy
New account number as received by sms[protected]
What i want:
Be truthful and adhere to the commitments. Why am i the one to be calling you guys and waiting to be connected to someone just to be told your standard nonsensical lie of 24 hours tat? Why am i to be spoiling my day and mind running behind something i am paying from my hard earned money?! You conveniently ensure every penny is collected on the billing date without fail. Why no compromises there?? All this for a name change?? Serious? No escalations team, no supervisor no manager. How the hell do you guys even operate and hold up the dignity to call such business a service of any kind?

Very prompt while taking payment for a new broadband connection after that no response regarding activation. I had contacted the customer care 1 and half weeks in advance since i am shifting my house and wanted a new connection. Working in it i cannot take more than 2 days leave and a person in the team named divya [protected] had told it would take 2-3 days for activation and after that on 27th june she was so responsibly/promptly after me for registration/payment. After making the payment when i reached out to her she did not reply on whatsapp and not even picking up the calls and giving a date when the activation will be done. But she was so prompt and responsible while taking payment. Now everytime i call customer care they say we are looking into it and it might take upto 7 days. Is this the kind of service act provides?

I paid the amount of rs:1416 via online towards act fibernet a/cno[protected].
But upto now installation is not done
Customer service is not reachable plz help fast

I have requested for new connection and still did not happen. The agent said he can give connection by today, but not although i told him the necessity of my job, he is very careless and he is not picking up my call. And this may lead to my job loss in this pandemic situation. Even i called customer service and they have raised sr[protected]. But they have not responded. Please kindly take appropriate action.

With reference to my Broadband relocation request SR[protected] raised about a week back where I requested to relocate my connection to my new address :
Flat 4B, Sri Rams Amiya Residency, near Chirec school Gate-5, Kondapur, Hyderabad, pin -500084, there was no response till the last day and got rejected without assigning any reason . I am now in deep trouble as my connection needs to be relocated tomorrow only - being the last day for my tenancy . None of the Customer Care numbers are responding to my calls, the ACT Fibernet app does not have any provision to call customer care ( at least I could not find it ) - hence I am forced to raise this complaint .
Please let me know -if I would get a resolution to my problem by tomorrow morning, lest this relationship will become unsustainable .
Thanks,
Shyamashis Brahma,
Account :[protected]
Mobile :[protected]

Using ACT fibernet connection for more than 4 years . since i am relocating to a new location i raised
a shifting request On 27-May-2020 (# SR[protected]) and the resolution time given was 3-June-2020. but no one bothered to call so far.
I thought may be ACT is more interested in getting new customers so i wanted to give a try for that by paying for a new connection ACT blaze 6 months with wifi total 7682
on June 8th 2020. within couple for days verification was over but no one showed up. after multiple follow ups with customer care 2 technician shown up and concluded that new
fibernet Juntion box has to be kept and they promised that it's seaprate team which take cares of this initiative and will be done within a week. but same story no one showed up.
I requested customer care for a refund and ticket has been generated for the same on 15th june 2020 (#SR[protected]). Till now no refund was given and customer care
would given the same promise every day that it will be resolved. No phyiscal presence, No senior contactees all we have is the customer care even they are clueless.

First you need to pay then only they will let us know whether they can provide connection in your lcoation or not. if you have near by box available then you are safe
other wise screwed up. if ACT is not capable of handling this situation why to keep our money instead of returning. i guess these all are automated instructions.

Another one gimmick is by the Sales team. To achieve their targets they will take easy items first. if you keep calling them then you will get a reply to call customer care.

Wifi is not working showing wrong password. First its worked 1 week after installation of act fiber net connection.

Its very serious and very urgent to me. I am taking online classes. Please resolve it quickly.