ACT Fibernet Complaints & Reviews

I had applied for an ACT Fibernet connection on June 9, 2020 and paid for the 6 months subscription. I had applied for ACT because I have to work from home and need really good speed. The person who called from ACT was Mr. Nagesh Goud (Ph. # [protected]). He asked me to pay on June 9th itself and I paid Rs. 6976.75 towards the A- Max-1075 plans for 6 months. They said the connection would be given the next day. My payment was accepted and I had received the ACT Fibernet Account No.[protected].

The technician Mr. Ramu ([protected]) came the next day to fix it but never fixed it. He came the following day to our colony and just told the connection is not fixed for some box issue. We had informed him to find a solution with respect to the Junction Box.

After that no attempt was made by ACT to install the connection. I have mailed the Nodal and Appellate Authority to find a solution or refund my amount. No one replied to my mail for a week. When they replied, they gave a service request number (SR[protected]) and that was the end of it. No attempts were made to install it.

They have not made any attempts to refund my money either. Mr. Nagesh Goud has been refusing to pick my calls and is giving a standard sms stating he will call me back later which he has not done so far.

I would really like a refund in full of the amount spent by me.

My issue is still not resolved ACT guys are useless.

They still complicating my issue instead of resolving it.

I need Internet connection for which i have already done the payment and now these guys are saying payment is not reflecting in back-end. What kind of customer service they are giving i do not understand.

I have paid my hard earn and I need internet connection and compensation for the trouble they have caused.

The ACT Fibernet never responded to my emails for downgrading my plan to 50 mbps and their customer care numbers are jsut fake and non existant - +91 [protected] and +91 [protected]
Customer Name: Vijay Chaitanya Boyina
Cutomer Mobile Number : [protected]
Account no :[protected]

Their app in very cunningly designed and only supports upgrade and not the downgrade of any plan. In this way they never come into customer communication. Please take this issue as high priority as many customer like me are also facing it.

My connection is not working from last sunday 14/06/2020. I have raised the ticket immediately and till date the connection issue is not fixed. I mailed to entire management and contacted customer care many times by waiting 20-30min in line, but no one is responding. Pathetic customer service.
Account number[protected]
Ticket number-#sr[protected]

Its about 10 days that i have requested act to shift my connection through the app.

Initially there was no contact and then i sent an email and somone responded. However after that there is no action.

Now nobody picks the calls, nobody answers the emails.

The service number provided is totally useless as it goes into infinite loop and takes hours to get connected.in my many many many attempts, i could only get connected once and that too the line got automatically disconnected within 30 secs.

If i cannot even communicate with the service provider to discuss my grievance then how will it ever get solved. I am not sure if anyone is even reading the emails i am sending.

As my plan is prepaid for an year, i think they are not bothering at all.

This is not the first time, but even earlier many times same issues - impossible to even reach customer support. Then how will anything ever be resolved??

No internet from last 30 hours worst customer care unable to make calls always busy or gets disconnected sent number of mails to customer care but in vain no reply always sending automated message saying it will resolve in 24 hours but no changes waiting for internet from 30 hours very much disappointed registered mobile number is [protected]

It's the 4th time we are facing connectivity issue is 2 months.. inspite of raising complaint and speaking to the customer care and escalating it the higher level multiple times...the issue hasn't been fixed... considering that we have all been working from home, they are putting our career at risk by not providind the service if not immediately atleast 24-48 hours should be the deadline within which the issue should be solved.

We have only been hearing "24 hours" everyday since the past 1 week.. it's pathetic..

Hi team,

I shifted to new house, i raised a request around 2 days ago from date of shifting. Now around 1 week completed but technician not yet visited yet. He just called me and said there is no feasibility in your building. It will take around 3 months for reinstallation. I just really shocked because already there are 8 connections are running in the same building. I don't know why these people are so lazy. And these technicians are suggested to go for another service provider. I don't know how much money they are getting from other service provider by shifting the current users of act.

Account number[protected]. I have paid 6 months advance rental plan and have used only for one month. My connection has already been disconnected and irrespective of writing to customer care several times there is no response.

Requesting refund on the same.

Below email send on 16 june 2020.

Hi all,

This is the fourth time i am facing this issue within 1 month of time with three reopen tickets.

1 may 2020 — sr[protected]
24 may 2020 — sr[protected]
3 jun 2020 — sr[protected]
11 june 2020 — sr[protected] (Reopen thrice still it is pending).

The first two times the backend issue application and websites are not working. But from the 15th early morning on wards the full internet is gone.

This is a very pathetic service provided to the customer. I am really frustrated with this service and the resolution provided by you team members. This is no proper support and also there is no compensation up to now from the ticket which was raised from may also each ticket resolution is taking more than 1 week to resolve the issue. Nowadays it takes months to resolve.

If there is small rain fiber cut there. This is how the cables are laid to the customers and customers are effecting. Really pathetic situation, i want this to be resolved asap by today i. E. 16 june 2020.

Please let us know if people are not able to handle the issue. I will go with other broadband service providers who are providing at least better service especially when there is fiber cut etc.
I am just holding this connection as i am getting better speed compared to a reputed company near to my house. Of course there are few service providers who are providing the same speed with less price but the same thing about the service.

Please resolve this asap.

I have issue with my bill, i took connection on feb 22nd for 3 months + 1 month free act silver plan. Today my account got suspended due to unpaid bill and when i contacted my regional servicer he told me that your bill wrong please try to contact superiors and resolve your issue with them. I paid 1948 for 4 months since in the beginning they told me that you will get 1 month free and the due for last one week data usage in february was around 177. So my due should be 177 and i will pay that but in the app it's showing 825 and i can't pay amount less than the due shown. I already paid for this month but my net got suspended. Even i tried to contact customer care but it's not available and ur not even responding for mails. I want immediate customer support and please call me as soon as possible. Don't send me those whatsapp bot numbers they are useless 😡 i want customer support.

I heard act was the best service in fiber net and choosed it now i am regretting having taken it. Earlier i had bsnl for several years and if there are issues it was actioned within 2 days. I am writing this mail with a lot of pain after getting my act connection.
My connection has been affected since last thursday and no action has been taken from act time in spite of several requests.
During pandemic and work from home its very difficult to call the call center and the reply is just 24 hours. I would request your goodself to help me in
Ticket number sr[protected] has been registered. Account number is[protected] userid is[protected]. Ticket details for your reference ticket no:sr[protected].

Dear team
My connection is not working from last thursday 11/6/2020. I ahve raised the connection immediately and still date the connection is not fixes.in spite of mailing to entire management also no one is responding. The call center is just name sake one one has clarity just tickets are raised. From today monting i have called 5 time no one is responding. Ticket number sr[protected] has been registered. Account number is[protected] userid is[protected]. Ticket details for your reference ticket no:sr[protected]

Hi,

My name is akbar ali from bangalore rahmathnagar r t nagar post -560032.

I had placed an order for new connection and till now i have not received any confirmation about the installation.

I have been contacting the customer care multiple times but there is no proper information given by them.

Pathetic customer service in have ever seen in my life.

Its really frustrating me that after placing the order i have not got any confirmation

Enquiry id[protected] please refer the attachments which says payment is sucess, documents verified.

Please help me in this

From past three months 4 times disconnected internet services for 5 days we cannot use but paying money for their technical issues why customer has to pay when services are not providing.. Pls help

I requested for a new connection from act fibernet more than a week ago. I paid the full amount, but nobody has contacted me for the installation who promised me a new connection within a week’s time. The customer care service is very disappointing as nobody’s helping me out. I work from home and this is causing a lot of issues for me. Please resolve this issue as soon as possible.

I have raised a complaint SR[protected] today (16/6/2020) on No internet service as well as wifi router configuration issue. Since no action has been taken and not received any call from ACT support personnel, i have called the customer care executive number. After a long struggle, i was able to reach out a customer care personnel, and she informed me that my issue can be taken as high priority as it is the repeated issue for second time...

From June 6th my internet is not working. The customer care numbers are saying invalid. After trying for 100 times, once it got connected, it kept me waiting, and when my time was over it got disconnected.
Recently around June 6, I could see in my WIFI list of network 2 new Act connections have come up starting with Act1023...
Since then my connection is gone.

It is very upsetting no action is taken against my complaint and not even their customer care numbers are working properly. It is not fair, they charge Rs100 per day as late fee for bill payment. And this case they will charge Rs.1240 even though almost 11 days no internet service is available

5 months back, i bought an act storm 3 months plan connection in which they were giving a free wi-fi router. After that i have been doing normal 1 month recharge since 2 months. I am shifting to another city so i asked them to deactivate and close my connection. But now they are asking me to submit or pay for that free router.

Internet not working for 2 days. No response from customer care service. Ticket raised remains open. Work from home effected.