ACT Fibernet Complaints & Reviews

Ticket (Sr[protected]) was raised on 29th may, 2020 and ticket shows expected resolution date as 5th june 2020, but apparently it’s not yet 5th june per act calendar. I have been calling the helpdesk everyday and everyday same promise that it will be taken care of in 24 hrs. I was told to make a payment for another 2200 for getting direct line as there is a live wire near my house because of which they will need to set this extra thing. This also has been paid and i have the receipt however it’s been days and the connection is yet to be transferred. I told the team multiple times that during this time when we have to work from home this is effecting me badly inspire of the fact that i am a prepaid customer who has a few months of prepaid money with act, this is the service i have been getting. The worst service ever and i want to let other users know not to opt for act ever as they seem to be a bunch of scammers cheating people.

Dear sir / madam,

I am writing to you to raise an issue about: broadband internet

The issue that i have experienced was: i am having the worst experience with act fibernet. Act team behavior makes me frustrated. Let me share my painful experience below. The service in my area is terribly unreliable.

Account no :[protected]

I had made a service request for service relocation/shifting sr #[protected] dated 31/05/20 refer that it will resolve by[protected] and after that i had conversed daily basis to complete my service shifting request but initially they told due to covid /lock down and then told that due to non-availability of connection box it may be delayed by one week after that continuously calling with their customer care they simply refuse due to network down your status is not showing and call later and cut the phone call without intimation i think this is not correct way to cut the call from cc. Next i wrote a mail to cc & nodal officer which is resulting zero results. Again contact cc they told within 24 hrs you issue should be resolved and our service person will call you but as of now nobody is calling for service resolve. Again i asked cc either resolve my issue or inform me it will be not resolved then i will carry out another service provider but they told within 24 hrs we will be intimate to you. But i thought 24 hrs may not started from act team.

Again i called cc and escalated to your next level, i would speak to them, they simply escaped there is no option. I made a request to call you. But nobody called me.

Surprisingly yesterday the act person called me and said that your service was suspended due to non-payment of june'20 month. I told them to provide a connection then i will pay. But they simply stand arguing to pay first. I clearly said that since 20 days frustrated with your persons and you will provide connection and after my payment you will activate it. They told me, i will discuss & call you. But as of now there is no response.

I would like to add one more that neighbors/homeowners are not allowing to install connection box at their home due to misusing act persons and they have not properly laid the cables and not do the dressing and laid on end to other end they think about disturbance may happened others and old cables/scrap/inactivate cables are not removing and simply through their homes which is worst services.

It occurred on: 31/05/2020

Resolve this issue immediately or accept unable to resolve service and also compensate my expenses due to their delays.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Praveen kumar

Mobile number: [protected]

I am having very worst experience with act fibernet. Act team behavior makes me frustrated. Let me share my painful experience below. The service in my area is terribly unreliable.

Account no :[protected]

I had made a service request for service relocation/shifting sr #[protected] dated 31/05/20 refer that it will resolve by[protected] and after that i had conversed daily basis to complete my service shifting request but initially they told due to covid /lock down and then told that due to non-availability of connection box it may be delayed by one week after that continuously calling with their customer care they simply refuse due to network down your status is not showing and call later and cut the phone call without intimation i thing this is not correct way to cut the call from cc. Next i wrote a mail to cc & nodal officer which is resulting zero results. Again contact cc they told within 24 hrs you issue should be resolved and our service person will call you but as of now nobody calling for service resolve. Again i asked cc either resolve my issue or inform to me it will be not resolved then i will carried out other service provider but they told within 24 hrs we will intimate to you. But i thought 24 hrs may not started from act team.

Again i called cc and escalate your next level, i would speak them, they simply escaped there is no option. I make a request to call you. But nobody calling me.

Surprisingly yesterday act person called me your service is suspended due to non-payment of june'20 month. I told provide connection then i will pay. But they simply stand arguing to pay first. I clearly said that since 20 days frustrated with your persons and you will provide connection and after my payment you will activate it. They told i will discuss & calling you. But as of now there is no response.

I would like to add one more that neighbors/homeowners are not allowing to install connection box at their home due to misusing act persons and they have not properly laid the cables and not do the dressing and laid on end to other end they thing about disturbance may happened others and old cables/scrap/inactivate cables are not removing and simply through their homes which is worst services.

Its related to act internet shifting request.

I have been trying to submit a shifting request through mobile app for a week now, its keep on failing with error 'something went wrong.. Try after sometime'.
So i called customer care and they gave url to submit request and that too failed.
I have visited chandanagar, hyderabad branch office to submit the request directly. But there is nobody available.
And no contact name given for shifting request.
I request you take it in priority as i have to do wfh.

Account no :[protected]
Name :rineesh nallatath
Mob-[protected], [protected]

Current address

House no 6/18-1
Gandhi statue lane, chandanagar
Hyderabad, 500050

New addres

Flat no 101,
Sbec arcade, sai maruti enclave,
Chandanagar, 500050

I am having very worst experience with act fibernet. Act team behavior makes me frustrated. Let me share my painful experience below.

Last month (08-may-2020), i booked for a internet connection. Act promised me that an engineer will contact me and make a internet connection within three days. Three days passed. I called the person (Name : dinesh, empid : 17296) who helped me to submit my application online. He did not pick...

We shifted out house from 2nd floor to first floor in same apartment. We tried calling act fibernet customer care no response more than a hour we were kept in hold. App was not working. We had sale engineers number he too was not helping. Worst service in corona time. I was suppose to do wfh in corona time. But because of their ingnorance suffering a lot.

I paid for a 6 month subscription on May 4th and after waiting for so long without getting any response from your side even after composing tons and tons of mails and talking to customer care executives everyday they finally came for the box fixation and now they are again delaying with the installation part. Which is terrible! Also, out of nowhere without any request for a refund from my side, without my consent apparently the installation team has filed a refund ticket which wasn’t supposed to happen! After waiting for sooo long now what’s the use of doing all those things from my end? If at all your service is not up to the mark then please stop distributing pamphlets and with the false advertising for god sake! It’s ridiculous you guys are just complicating it even more! And please ask your executives to not block our numbers after a day or two. Pathetic experience!

We have been complaining about internet issue over a month now. I have had the worst experience with the ACT Fiber broadband connection, i have raised several complaints and tried customer care more than 10 times every time they say " problem will get resolved by today itself " but nothing happening, we are really struggling here without internet connection, Even Though we have paid for one year in Advance amount no use we are suffering a lot. You have been closing the ticket without proper resolution. here are the tickets raised. Either refund my full money we will go for a better service provider or fix the issue immediately.
Your ticket no SR[protected] is closed.
"[13/06, 10:40 am] ACT Fibernet: We sincerely regret the inconvenience. Please be assured that we are working towards resolving this at the earliest. Your ticket number is SR[protected]. Type *Help* to go to main menu.
[14/06, 4:35 pm] ACT Fibernet: We sincerely regret the inconvenience. Please be assured that we are working towards resolving this at the earliest. Your ticket number is SR[protected]. Type *Help* to go to main menu.
[15/06, 2:53 pm] ACT Fibernet: Looks like you already have an open request for this issue with service request number SR[protected]. You can be assured that our team is working on it. Type *Help* to go to main menu.
[15/06, 5:32 pm] ACT Fibernet: We sincerely regret the inconvenience. Please be assured that we are working towards resolving this at the earliest. Your ticket number is SR[protected]. Type *Help* to go to main menu.
[16/06, 12:50 pm] ACT Fibernet: Looks like you already have an open request for this issue with service request number SR[protected]. You can be assured that our team is working on it. Type *Help* to go to main menu.
[18/06, 11:03 am] ACT Fibernet: We sincerely regret the inconvenience. Please be assured that we are working towards resolving this at the earliest. Your ticket number is SR[protected]. Type *Help* to go to main menu."

I've paid for the internet connection on 5th june 2020 for 1 month instead of 6 months so i kindly request you to refund my amount of rupees 1769

The service in my area is terribly unreliable. I face issues with connectivity at least once a month. Today it’s 3rd time this month and no one cares. It takes 3-9 days for the technicians to fix it where as it’s done within a couple of hours in other areas. This is a huge monopoly the company agents are playing at in my area. I cannot choose any other service because there isn’t any that suits my requirement. And this is act’s advantage. I’m fed up of talking to the team lead mr. Penchal kumar in my area. He has stopped answering the call while i’m struggling to work from home.

Dear team,

We had very worst experience with the act fiber broadband connection, i have raised the first complaint on 06.06.2020 and tried customer care more than 10 times every time they say "problem will get resolved by today itself" but nothing happening, we are really struggling here without internet connection, even though we have paid the 6 month advance amount no use we are suffering a lot, we request you to help us

Also please make action on the technician/concern person for not supporting us

Kindly do the needful as soon as possible

Regards,
Gokul gajendiran
+91 [protected]

I had applied for an ACT Fibernet connection on June 9, 2020 and paid for the 6 months subscription. I had applied for ACT because I have to work from home and need really good speed. The person who called from ACT was Mr. Nagesh Goud (Ph. # [protected]). He asked me to pay on June 9th itself and I paid Rs. 6976.75 towards the A- Max-1075 plans for 6 months. They said the connection would be given the next day. My payment was accepted and I had received the ACT Fibernet Account No.[protected].

The technician Mr. Ramu ([protected]) came the next day to fix it but never fixed it. He came the following day to our colony and just told the connection is not fixed for some box issue. We had informed him to find a solution with respect to the Junction Box.

After that no attempt was made by ACT to install the connection. I have mailed the Nodal and Appellate Authority to find a solution or refund my amount. No one replied to my mail for a week. When they replied, they gave a service request number (SR[protected]) and that was the end of it. No attempts were made to install it.

They have not made any attempts to refund my money either. Mr. Nagesh Goud has been refusing to pick my calls and is giving a standard sms stating he will call me back later which he has not done so far.

I would really like a refund in full of the amount spent by me.

My issue is still not resolved ACT guys are useless.

They still complicating my issue instead of resolving it.

I need Internet connection for which i have already done the payment and now these guys are saying payment is not reflecting in back-end. What kind of customer service they are giving i do not understand.

I have paid my hard earn and I need internet connection and compensation for the trouble they have caused.

The ACT Fibernet never responded to my emails for downgrading my plan to 50 mbps and their customer care numbers are jsut fake and non existant - +91 [protected] and +91 [protected]
Customer Name: Vijay Chaitanya Boyina
Cutomer Mobile Number : [protected]
Account no :[protected]

Their app in very cunningly designed and only supports upgrade and not the downgrade of any plan. In this way they never come into customer communication. Please take this issue as high priority as many customer like me are also facing it.

My connection is not working from last sunday 14/06/2020. I have raised the ticket immediately and till date the connection issue is not fixed. I mailed to entire management and contacted customer care many times by waiting 20-30min in line, but no one is responding. Pathetic customer service.
Account number[protected]
Ticket number-#sr[protected]

Its about 10 days that i have requested act to shift my connection through the app.

Initially there was no contact and then i sent an email and somone responded. However after that there is no action.

Now nobody picks the calls, nobody answers the emails.

The service number provided is totally useless as it goes into infinite loop and takes hours to get connected.in my many many many attempts, i could only get connected once and that too the line got automatically disconnected within 30 secs.

If i cannot even communicate with the service provider to discuss my grievance then how will it ever get solved. I am not sure if anyone is even reading the emails i am sending.

As my plan is prepaid for an year, i think they are not bothering at all.

This is not the first time, but even earlier many times same issues - impossible to even reach customer support. Then how will anything ever be resolved??

No internet from last 30 hours worst customer care unable to make calls always busy or gets disconnected sent number of mails to customer care but in vain no reply always sending automated message saying it will resolve in 24 hours but no changes waiting for internet from 30 hours very much disappointed registered mobile number is [protected]

It's the 4th time we are facing connectivity issue is 2 months.. inspite of raising complaint and speaking to the customer care and escalating it the higher level multiple times...the issue hasn't been fixed... considering that we have all been working from home, they are putting our career at risk by not providind the service if not immediately atleast 24-48 hours should be the deadline within which the issue should be solved.

We have only been hearing "24 hours" everyday since the past 1 week.. it's pathetic..

Hi team,

I shifted to new house, i raised a request around 2 days ago from date of shifting. Now around 1 week completed but technician not yet visited yet. He just called me and said there is no feasibility in your building. It will take around 3 months for reinstallation. I just really shocked because already there are 8 connections are running in the same building. I don't know why these people are so lazy. And these technicians are suggested to go for another service provider. I don't know how much money they are getting from other service provider by shifting the current users of act.

Account number[protected]. I have paid 6 months advance rental plan and have used only for one month. My connection has already been disconnected and irrespective of writing to customer care several times there is no response.

Requesting refund on the same.