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ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Nov 4, 2025
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ACT Fibernet reviews & complaints page 89

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N
Nagendra H N
May 30, 2020
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I had registered complaint number sr[protected] three days back. It has not been resolved till date.in between they have closed complaint for reason best known to them. Company does not have a process to check with the customer if the complaint has been resolved. They close complaint on their own. I have take up through email with nodal office and appellate authority without any sucess. I have asked for refund of balance 5 months subscription money which i have paid. Very poor service. H n nagendra
ACT Fibernet customer support has been notified about the posted complaint.
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    Wasim_08
    May 30, 2020
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    We have been provided with poor services by act fibernet.
    Since, past 10 days i have no internet connection. They have taken money for 3 months, installed a hub at my home, connected it to my home electricity but they did not connect the loose wires to my router. Which is why i have no internet connection.

    I have called act customer care, written to the nodal officer, talked to so many people from past 10 days but it is useless.
    Please rectify it as soon as possible.
    I am attaching a photo of the tickets.

    My tickets are :
    1. #sr[protected]
    2. #sr[protected]

    I have talked to so many people, requested but its all in vain. As a consumer, i feel cheated by the company. My registered phone number is - [protected]
    +1 photos
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      E
      Eagle Security Agency
      May 30, 2020
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      Address: No. 194, Boji Villa, 2nd Cross, 4th Main, Viveknagar Post, Bangalore - 560047

      Connectivity issue
      Account no:[protected]
      Registered mobile no : [protected].
      ACT Fibernet customer support has been notified about the posted complaint.
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        E
        Eagle Security Agency
        May 30, 2020
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        Address: No. 194, Boji Villa, 2nd Cross, 4th Main, Viveknagar Post, Bangalore - 560047

        Connectivity issue

        Account no:[protected]
        Registered mobile no : [protected]
        ACT Fibernet customer support has been notified about the posted complaint.
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          S
          Sudarshan Sanjeev
          from Mumbai, Maharashtra
          May 30, 2020
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          Address: SHANKARNAG BUSTOP, KAMALANAGAR, BASAWESHWARNAGAR

          We have a total of 5 connections in our building and internet went off all of a sudden on 26/05/20...!!!
          Despite of all the repeated calls to customer care and numerous complaints via act app...
          Act fibernet has failed to provide me quality service it promised me during commencement of service...!!!
          Kindly, i request you to provide me the necessary assistance and initiative refund for the charged service which i have not used
          +1 photos
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            A
            [email protected]
            May 29, 2020
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            Website: www.actcorp.in

            I am from Banglore user id of ACT is 11370786 .April 22 2020 i tried to recharge flexibyte 500 GB for my ACT fibernet broadband of 1180 rupees got deducted Fom my ICICI Account but flexy byte addition failed on ACT and my money is not returned yet also flexy bytes didnot get added .

            Tried raising tickets on ACT 2 to 3 times ticket is getting reopened and closed without Resolving issue SR[protected],

            Today we tried recharging 2 times 236 Rupees(50 GB) each via phone pay money got deducted but on ACT Transaction failed .

            Kindly look into it .
            +5 photos
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              J
              jccharles
              from Delhi, Delhi
              May 29, 2020
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              Address: bengaluru

              There is no internet since 26 th may 2020. Your customer service has informed that it would resolved within 24 to 48 hours on[protected]. Today is[protected] around 2 pm. So far you have not resolved the issue. Children's are taking online classes. We have to shell out hefty amount for recharging mobile internet. Kindly resolve it immediately and also inform the time by which you are going to resolve the issue. Next time we would discontinue your subscription.
              ACT Fibernet customer support has been notified about the posted complaint.
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                S
                siddharth magaji
                May 29, 2020
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                Address: Bangalore

                After paying for a new act connection, I haven't recieved a single call regarding installation, and the person who spoke to me regarding the new connection has stopped picking my call and is not responding to messages, I have come through a referral from an ACT customer of many years, but now things are going at very slow pace. I want this issue resolved immediately. I request a call back regarding this.
                ACT Fibernet customer support has been notified about the posted complaint.
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                  B
                  Bullsingh
                  May 29, 2020
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                  Address: Bangalore

                  I have asked that person or agent to cancel my request and asked for refund after asking for refund he is not replying to my calls he is rejecting all the calls of mine and i need my money back this is the account #[protected]. None of the phone numbers mentioned are working and even after i sent an email i did not get any response. Such a bad experience in life for the first time i have paid 4399 i would request please return my money back please for gods sake
                  ACT Fibernet customer support has been notified about the posted complaint.
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                    G
                    Gali Shahid
                    May 29, 2020
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                    I initiated the case for refund on 9th May 2020 as the installation not completed and ACT confirmed that it is not possible. Till now the money was not refunded. Would like to log a complaint in consumer court.
                    ACT Fibernet customer support has been notified about the posted complaint.
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                      P
                      Prashant_Raju
                      May 28, 2020
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                      Address: Bangalore

                      SR[protected]

                      Its been more than 2 weeks since i have raised this refund request but no one has reached out to me regarding this with any sort o[censored]pdate.

                      I have called and spoke to multiple customer care agents and they all said some one will get back to me. Now they have blocked my number as well.

                      First i was asked to make the payment by the sales team saying my location is feasible for the connection then after a week i get a call from technician saying the location is not feasible.

                      I was forced to work using my mobile data and now i have to reach out to customer care to get my money back.
                      ACT Fibernet customer support has been notified about the posted complaint.
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                        K
                        Khurana123riya
                        May 28, 2020
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                        Hi team,

                        Please resolve the fiber cut issue, faulty switch and hub issue asap, these are the reasons we are receiving from customer care representatives.

                        There is no internet from 24th may in hsr layout bangalore and today is 28th may.

                        Please respond asap.
                        ACT Fibernet customer support has been notified about the posted complaint.
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                          D
                          Dr. S Manikandan
                          May 28, 2020
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                          Resolved

                          credit balance in my account is not allowed to use

                          Complaint no. SR: [protected]

                          My account : it is A-MAX 675 (10+2)M

                          I have a credit balance of -464.44

                          As the FUB limit exceeded I wanted to buy additional Flexibyte: that is cost me around 300+ tax.
                          As I have credit balance I requested the act fiber to allow me to buy using my credit balance. They not only refused also laughed at me saying how can we use your balance for topup. I am...
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                          Karthick Durair
                          May 28, 2020
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                          I am karthick. It's 23days ago i request for refund still there is no response from customer care. I called them multiple times but no proper answer. My phone number is [protected]
                          ACT Fibernet customer support has been notified about the posted complaint.
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                            K
                            Krushna Kanta Tiadi
                            May 27, 2020
                            Resolved
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                            Resolved

                            Address: G3,Kodichikkanahalli Bangalore 560076

                            Hey act,

                            I had applied for a new connection since 1 month before but you are unable to give the connection by saying excuses covid 19 situations. Again i raised for refund my money back before more than 15 days. But still didn't receive the refund. Called many times to customer care but no response.

                            So refund my money back asap. I can't wait and follow up guys.. Just refund my money back
                            Below are the details.

                            Name-krushna kanta tiadi
                            Mob-[protected]
                            Refund ref-sr[protected]

                            Thanks,
                            Krushna
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ACT Fibernet customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 02, 2020
                            ACT Fibernet Customer Care's response                             We regret the inconvenience caused. Please be assured that our team is looking into this.
                            Verified Support
                            Jun 08, 2020
                            ACT Fibernet Customer Care's response                             We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in
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                              T
                              Text2aaron
                              May 27, 2020
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                              Resolved

                              My act fibernet account no is[protected]. I had applied for a new connection. They took my money and after that there is no reply from them. The sales team does not answer the calls, the customer service transfers my call back to the ivr. Wrote to helpdesk. [protected]@actcorp.in, nodalofficer. [protected]@actcorp.in and appellate. [protected]@actcorp.in. No reply. They are fraud # who are running the company.
                              +1 photos
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ACT Fibernet customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 09, 2020
                              ACT Fibernet Customer Care's response                               We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in
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                                B
                                Balaji Sundaresan
                                from Chennai, Tamil Nadu
                                May 26, 2020
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                                Account id:[protected] the connection is in my name and the broadband is not working and even after several complaint no action taken.
                                As you know that during this covid virus situation we need to do all our official work from home when broadband connection is not working and no action taken by act it is very difficult to manage the work and having great problems with official work.
                                ACT Fibernet customer support has been notified about the posted complaint.
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                                  V
                                  Vishal Kiran
                                  May 25, 2020
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                                  Hi, My name is Vishal, i am from Gokul nagar H.No[protected], Mallepally, opp.to daulat function hall, Hyderabad.From today morning, my wi-fi has been stopped working fastly and is unable to access to internet.As i am working from home i need internet.So please try to resolve it as soon as possible.
                                  ACT Fibernet customer support has been notified about the posted complaint.
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                                    P
                                    Prajwal_hn
                                    May 23, 2020
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                                    Address: Ittmadu banshankri 3rd stage banglore

                                    My name is prajwal i have requested new connection and paid the amount also
                                    Next day engineering team came and checked for box near me and they said they want to install new junction box and i asked
                                    About time to install it they said they will install within 2-3 days but today is 6th day i just keep on calling customer care they keep on saying they will install within 5-6 days but still i haven't got connection

                                    And the sales team says they will finish all requests within this month
                                    But seriously month when we call act fibernet for new connection you guys convince us with assurance
                                    I have tired calling act 2 times a day

                                    So please get me a connection as soon as possible please 🙏
                                    +1 photos
                                    ACT Fibernet customer support has been notified about the posted complaint.
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                                      P
                                      Pradeep Thangavelu
                                      from Bengaluru, Karnataka
                                      May 22, 2020
                                      Resolved
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                                      Resolved

                                      My act fibernet connection has been not working for more than 6 days now. I have been facing similar issues in the past too.in short, the act connection does not work for around 3-6 days every month. The cable laying is very poor and is prone to get cut often. Act fibernet customer care response is very poor, they just drop the call on your face while you are still trying to reason with them. I have paid 6 months advance rental in the hope of getting a reliable internet connection, but act has left me without internet access. My blood boils when the act team says that they will not return my account balance. They should provide me a consistent connection or else return my balance, i am not paying to be disconnected from the internet.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ACT Fibernet customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 24, 2020
                                      ACT Fibernet Customer Care's response                                       Hi Pradeep,

                                      We regret the inconvenience caused. Please share your city name. We will look into this but would like to keep you informed that it would take sometime considering the current situation.

                                      Regards,
                                      ACT Fibernet
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