ACT Fibernet Complaints & Reviews

My a/c no[protected] and my registered complaint for cancellation and refund sr [protected] where in they advise me that the resolution of the complaint will be effected by 01/06/20. Till now no action initiated nor have they informed me the reasons for the delay. I am starting to have doubts about their intentions. I am senior citizen. Being troubled.

Hi,
I got act fibernet connection 6 months before and within these 6 months more than 10 times my internet connection stopped working.. And everytime a raise a complaint, i am not getting proper responses from the customer team..
Since its covid situation everyone are forced to work from home.. Without internet it is very difficult for it people to work.
More than 5 times my internet is disconnected during these covid days and no proper communication from the customer team

Latest may 29, my internet got disconnected raised a ticket.. Got update that it will get resolved by 29 5pm... But later in the day got another message stating it takes 48 hours for fixing due to inclement weather.. After 48 hours i tried calling customer care. Getting busy always from past 2 days. I have called around 50 times.

Even after 4 days is completed my internet has not come and not even an update.

Very bad customer service

I took connection on sunday, today is tuesday since yesterday it is not working.. What the hell it is..!? Web-login account user name:[protected].. Customer care number always coming busy busy how silly it is..? Since morning i tried many times am couldn't able to reach them.. Worst broadband

Hi, my name is garima kapoor

I requested for a new fibernet connection to be installed and paid an amount of rs. 1179.00 on 27-may-2020, however, no tech has called in yet for the installation. Receipt received on 29th may for the payment made.

The local rep ([protected]) who introduced me to this plan has gone mum and is not answering my calls - i have been trying to reach him for days with no luck at all.

I am really disappointed with the type of initial impression - very poor services.
The payment details are enclosed for the reference.

I have raised the same concern on twitter, linkedin, emails but there is no hope. Also i have seen many people complaining on linkedin that they have taken the payment and no one has visited for installation. Attaching all the documents i have, expecting justice.

Where is my refund, its been more than 45 days,
I had mailed to guntur helpdesk, nodal officer hyd
I had called more than 20 times about refund issue,
And i even called to nodal officer hyd no use,

I think you people misused the money, and not refunding to me,
I will definitely file a fraud case.

My cust id :[protected] internet stopped working on friday 29 th may 2020, at 4. Pm or so, after receiving a message from act broadband that one of their links is down and it will be rectified within 3 hrs. When internet was not back, i raised complaint @ 10.30 pm sr [protected]. But internet still not working till date 02 june 2020, act broadband has not even called once to update on the issue!! Such pathetic company even nodal officer is a joke!! Customer support no [protected], i get always busy tone, even at midnight!! Alternate no [protected] is not reachable!! Come on act was claiming to be best broadband provider few days ago during lock down, what happened suddenly now? Act is always very poor in terms of customer support, never get new act connection, bcos internet we will get only if issues are resolved at the mercy of act support team!! Please read this complaint i[censored] want to buy new act connection, think twice, especially for your business, do it at your own risk!!
Its high time when govt. Should make rules for these isp to pay fine if internet not working beyond 2 -3 days, when they charge late payment fees from customers even if we delay for 1 day!!

Hi i have changed the basic plan to act blast pro so i recharged the plan.. But it's not reflected in app whether it is changed or not. When i trying to call customer care to confirm they are picking up the call... I need immediate attention please contact me [protected]

I raised a complaint on 29/05/2020 sr[protected] for not having internet service, they registered my complain and i received one sms that my connection will be restored by 30/5/2020 by 3.00 pm, after that i got another sms that due to inclement weather it will take 48 hrs, nothing is restored till now, today after several email their appellate authority emailed that it will take 48 hrs. 48 hrs from when? Or it is rolling 48 hrs? Pathetic customer care, but very prompt on collecting payment, even if you paid the bill their representatives will call repeatedly and confirm through phone also. They didn't respond to twitter, their customer service didn't pick up phones.

Three o[censored]s in our flat have act connection. We all have ups at home. But we lose internet when power goes off. Every day i raise a complaint and every day they close it without resolving. Their customer care is forever busy. I am having the worst experience. Plan to shift to airtel if this continues.

This issue is regarding internet connection reactivation, i went to native on 20th march 2020 on my personal work, i was about to leave from my native to bangalore by that time this corona lockdown imposed, i requested act customer service center to deactivate internet connection as i can't use, i came back to bangalore on 29th may 2020, i requested act customer service center to reactivate my internet connection same day, they are responding carelessly, from today (01.06.2020) i suppose to start my work, i am getting calls from my office as i am unable start my work due to internet problem, initially they promised that it will get resolved within 24 hrs but now it's been 3 days am facing the problem.

I have raised the complaint for no internet connection 3days ago, no support from act till now and their customer service no. Not reachable. I'm working from home dono how to get this sorted.

Your act fibernet request sr[protected] is expected to be resolved by 5/31/2020 11:00:00 am.

The payment was done on 20th may, 2020 and the salea executive told that the installation will be done in 4-5 days, yet the installation ka not done. A lot of my activities are getting delayed so please ensure fast installation. My ticket number is[protected].

I had registered complaint number sr[protected] three days back. It has not been resolved till date.in between they have closed complaint for reason best known to them. Company does not have a process to check with the customer if the complaint has been resolved. They close complaint on their own. I have take up through email with nodal office and appellate authority without any sucess. I have asked for refund of balance 5 months subscription money which i have paid. Very poor service. H n nagendra

We have been provided with poor services by act fibernet.
Since, past 10 days i have no internet connection. They have taken money for 3 months, installed a hub at my home, connected it to my home electricity but they did not connect the loose wires to my router. Which is why i have no internet connection.

I have called act customer care, written to the nodal officer, talked to so many people from past 10 days but it is useless.
Please rectify it as soon as possible.
I am attaching a photo of the tickets.

My tickets are :
1. #sr[protected]
2. #sr[protected]

I have talked to so many people, requested but its all in vain. As a consumer, i feel cheated by the company. My registered phone number is - [protected]

Connectivity issue
Account no:[protected]
Registered mobile no : [protected].

Connectivity issue

Account no:[protected]
Registered mobile no : [protected]

We have a total of 5 connections in our building and internet went off all of a sudden on 26/05/20...!!!
Despite of all the repeated calls to customer care and numerous complaints via act app...
Act fibernet has failed to provide me quality service it promised me during commencement of service...!!!
Kindly, i request you to provide me the necessary assistance and initiative refund for the charged service which i have not used

I am from Banglore user id of ACT is 11370786 .April 22 2020 i tried to recharge flexibyte 500 GB for my ACT fibernet broadband of 1180 rupees got deducted Fom my ICICI Account but flexy byte addition failed on ACT and my money is not returned yet also flexy bytes didnot get added .

Tried raising tickets on ACT 2 to 3 times ticket is getting reopened and closed without Resolving issue SR[protected],

Today we tried recharging 2 times 236 Rupees(50 GB) each via phone pay money got deducted but on ACT Transaction failed .

Kindly look into it .

There is no internet since 26 th may 2020. Your customer service has informed that it would resolved within 24 to 48 hours on[protected]. Today is[protected] around 2 pm. So far you have not resolved the issue. Children's are taking online classes. We have to shell out hefty amount for recharging mobile internet. Kindly resolve it immediately and also inform the time by which you are going to resolve the issue. Next time we would discontinue your subscription.

After paying for a new act connection, I haven't recieved a single call regarding installation, and the person who spoke to me regarding the new connection has stopped picking my call and is not responding to messages, I have come through a referral from an ACT customer of many years, but now things are going at very slow pace. I want this issue resolved immediately. I request a call back regarding this.