ACT Fibernet Complaints & Reviews

The worst service ever.. internet not working from the past 10 days .. I even paid for this month.. customer care services are down .. you're so called employees are not giving proper responses .. I missed my entire week of online classes and other online stuff.. my opened ticket has no response.. fix my connection .. it just rained for 30 minutes and suddenly my internet goes off.. is this a joke .. repair it ASAP.. or I'll have second thoughts of discontinuing . I want my refund anyways the wires all messed up ..you'll loose many customers if you keep you're services this way..

I had requested for act fibernet blaze plan and have already subscription for paid 6 months. Its been more than a week and still i have not received broadband connection yet and it is hampering my work.

Everyday i recharge for 100 rp for mobile hotspot which is an additional money which i am spending, i am continuously calling call center and most of the time the call does not connect, i had complained twice and raised as sr. Last sunday installation team had stated that there is no nearby connection available, they will send server team.

Post that, no one is responding and i have no clue whats happening, please do refund the amount 7.5 k back if the connection is not possible to establish today. I have never experienced horrible service anywhere. Customer dont have option to know the current status and there is no point of contact.

In trust, we customer pay in advance and expect a fair service. Its org responsibility to keep the customer updated and provide an information. I would never recommend act to anyone.

On 1/6/2020, people connected to our 'junction box' saw connectivity issues - upon raising the complaints, an ETA was provided of 1/6/2020 which came and went by and as of 4/6/2020, nobody from Act Fibernet has taken the time to fix our issues.

We been trying to connect to their helpline and their phones are unreachable. There is no concrete information provided by them on when our connection will be fixed.

It's fair to say the Act Fibernet service over the past few years has become pathetic - I am seeing this first hand right now (oh, and I'm on one of their premier plans which promises prompt service to their customers).

Atc internet is down for over 2 days, with horrible custoer care support: —

Internet is down in uttarahalli road, for over 2 days, customer care executives are well trained and polite, but management / leadership is horrible, do not respond to escalation tickets, no call back for ticket raised, no updates on email or sms, below are key issues

1) help line number gives message as "no, busy, no, not reachable, call drops after dial"
2) once call connects, it takes over 10 min of hold time to get an agent on call.
3) they have standard sop based answers, not aware what is happening in the telecom/network. Don’t give correct info, commitment given by them is never honoured.

Below the chronology of events: agent names i spoke to, ticket no, they raised
4th june
Raghupathy 2:55pm - converted the ticket to red alert, he said, he pinged krishnavani, and also his supervisor - jagan not online, when i asked to speak to his supervisor. Kept the call on hold for over 3min
Shanthani — 12:20 pm — 9min wait to get connection — manager-krishnavani - she committed call back within 2hrs,
Call back ticket no: sr[protected] —
Soundarya — 7:40 am — was holding for over 17 min,, she committed to call back in 2hrs, but no call back.
Waseem — cut the call after 6 min, wait - 12.15 pm — 4th june

3rd june — sainath - 12:18 pm — 18min wait time — he said he will connect to manager ashok,, never happened

2nd june —
2pm: tried to call helpline no's over 10 times, call says busy / no, not available / call drops.
3pm: sr[protected] logged ticket online and got a message that it will be resolved by 6pm same day, post that there is no updates.

Sr[protected] has been registered for fixing internet issue on 26/05/2020. I got a call on 28/05/2020 that the issue was with damaged optic fiber which has been fixed and now the issue is with the act switch installed at my house which will be repaired by the technician within an hour. After multiple follow ups, giving a call to customer care about 50 times, no action has been taken. I requested for disconnecting the internet and refunding the prepaid amount rs. 7500 that was paid earlier. But no response. Even after several escalations no one bothered to respond. This is very frustrating as we can’t use for what we have paid, and very careless service. If our connection can’t be fixed and the extra data can’t be given to utilise that has not been used since last 10 days, i would want my money to be refunded.

We are not using act internet from last 3months and we will be shifting home next week. I had been trying to call the customer care to cancel my subscription for time being but they are not responding. So i request here to cancel my act subscription and will let you know once we are done with shifting to request for the re-connection.

I am unable to use internet since 26/05/2020 in hegde nagar bangalore. A complain has been raised with request number sr[protected] on 26/05/2020 for the same. I got a call back on 28/05/2020 by a technician who said there was some damage in the fiber optic cable which caused this issue, and now it has been fixed. But the act switch had some issue which the technician would repair within an hour. No one showed up till today, after multiple...

I have made the payment of 4800 on 20th may and act fibernet technician has visited my place after a week and informed no junction box and told we will fix it within in a 4 days, but it has taken more than weeks now

I had applied for a new internet connection and paid upfront for 6 months as requested.

I was told that connection usually takes 1 week but was assured it will be given within few days by the sales team.

I have written numerous mails with no response yet and called many times but the connection has not been given yet.

Pathetic management as no response even after writing to their escalation email i'd.

Please do not go ahead with act fiber as their response and customer service is quite pathetic.

Hello i opted for act new connection and waiting for more than 10 days now. Initially the person who spoke told that he can provide the connection within 2 days. All these days after sharing exact google location. I dont know what kind of verification these people will do. After 7 days someone called and said they can give connection on that day and it didn't work out. He said junction box is required and left. After 2 days agin some other person called and after enquiried the area he said there server is full in that area and disconnected.
My question is act doesn't have an option cancel new connection as customer wait for a month. Looks like a trap for me now. Irresponsible response from the service person too and he was very rude, didn't pick my call neither replied in whatsapp.

I requested for a new connection on 8th May, 2020, the ACT team initially promised to provide the connection within 7 days. After repeated followups and call the connection was not provided.
I requested for refund on 14th May but even after repeated followup calls /mails/ twitter, ACT team remains unresponsive and not returning my money back.

Connection I'd[protected]
Grievance/Reference number - SR[protected]
Amount deducted - Rs. 7498

I have made the payment on 13 th may, 2020 and i did not receive the new connection yet. The sales man is not picking up my calls anymore. This is fraud.

Hi,

Account holder name - ramesh k

I had raised a service request # sr[protected] on 'internet not working' on saturday 30th may 2020. But till now the issue has not been resolved. I am facing extreme difficulty to continue working from home due to the unavailability of internet.

I have been repeatedly calling the customer care no everyday. But i get the same response that it will be fixed as soon as possible. I can still understand the bad weather conditions which might have caused the current issue. But sla of 5 days is far more than what's expected. Still there is no proper confirmation by anyone on when this is going to be solved. Off course i cannot wait for weeks and months.

If this doesn't get resolved asap i would left be with no other options but to look for other alternate. Because i am really disappointed on how the act team handles issues/queries with connectivity.

Ramesh k
Mob: [protected]

I want to cancel my subscription and they are not replying either to mails or calls. One of the worst service in bangalore. They sent an email with due amount even though i asked for disconnection. How can they renew subscription without my consent.

Act internet is down since 26th and i have made repeated complaints and escalated to respective nodal officer and appellate authority as we are working from home. I have only requested from day 1 that i get a call back from the respective technical / on field team handling my area so that they give me an accurate time at which this will be fixed. This will enable us to make alternate arrangements as we are working from home. I got a call finally after umpteen calls and emails from my side on the 30th and on 31st. On 31st, shreyas, a nodal officer assured me that he will call me back within 24 hrs to either resolve the issue or inform me when it will be resolved. It has been 3 days and i still have not got one call back nor has he taken my calls. No callback from the technical team or customer support team. This is pure consumer harassment,

Internet is down from 26 may 2020 till 3rd june 2020 in koramangala.
Act is still unable to fix the problem. Their costumer care no is not reachable. Terrible costumer service and a very weak technical team who cannot fix issues for 10 days...
Cannot trust them for primary connection.
They have screwed up hundreds of people by this irresponsible service.

The act service is very slow and disrespective, they will not respond properly after the payment they will in my case it's anil from act who did not respond propery like did not pic my calls after payments and did not give me any updates regarding the instalation

I payed 4400 for 3 months plan. Sales man told me will be installed in 4 days but it's been a week and no one's picking up my calls and no installation has been done.
Thinking of filing a police complaint.

Dear sir/mam
I have raised a wifi installation request 8days back but yet to now they have installed it. I have paid them 6 months 5030rs in advance.
They are providing very pathetic service after taking there money. Kindly help me on this.

Account:[protected]

Its been nearly 2.5 months, still we didnt get our refund.
Issue: applied for new connection in tirupati, and paid money before installation, but they delayed the installation, so decided not to take the service and cancelled it and processed for refund.
The worst service we have faced in tirupati.
We have raised nearly 10+ tickets and have direclty contacted the service people in tirupati, but still no response and we havent got our refund.

Mobile number registered with : [protected]