ACT Fibernet Complaints & Reviews

Hi,
I raised a request for new connection on april 7th, 2020. I made the payment as well. Since no action has been taken from your end despite several follow ups, i requested cancellation and need refund.

Booked in the name of ashwin.
Contact number: [protected]
Transaction reference number: shmp[protected]
Amount paid: 14854
Contact number: [protected] / [protected]
Ticket number: sr[protected]

They said within 4 working days it will be refunded to my corresponding card through which i made the payment.
But no action was taken from your end. I'm sharing my account details with you.

It's been almost a month. No refund was done.
Take immediate action

Hello team,

Appreciate what all you are doing in this tough times but please fix the problem permanently.

I am having issues from last 10days where i am not able to use your network.
The moment i connect to my office vpn the system becomes damm slow that no application works and your technician said there is problem with the vpn connections but no resolution. He said a alternative plan to get a statis ip which might solve.. So i logged a complaint again after 24 hours some one from technical department called and i explained the problem he said i dount it will fix the issue he said he will call me back and never bothered to call me back... And worst thing is i keep getting messages that some one kept contacting me and i did not answer... I got that message 5 times but not one called me..

I have 2 issues right now and i am dependent on act

1. As per your technician i have a bad router so i need to new gig bit router which i am ready to pay..

2. Major issue i am not able to do my office work because the moment i connect to the vpn its getting slow.. I can show if some one wants to come one remote to see the issue

Details :[protected]

Bank:Indian bank, kavali branch
Money:3533/-
Please solve my problem
When I trying to pay through online banking it said "webpage not found" so I came back later I have seen my money was deducted from my account and it is still pending

Hello sir,

This is narayana rao ponnamanda,

We approached act fibernet, guntur on march 20, 2020 for a new broadband connection. On the same day at 7 pm, an executive came from act, guntur and explained about plans. Also, he assured us to provide new connection in one day.

We paid a sum of rs. 1, 944 on march 21st via google pay to the act fibernet account for the new connection.

After that we have waited for 2 days and started calling to the executive about the new connection. But he keep on telling that your connection will be arranged in a few days.

Finally after 10 days (On march 31st, 2020) we got a message of cancellation of work order and the message is that, they are unable to provide new connection to my home.

After getting the above message, we called the executive about the connection. He said that they are unable to provide connection and will refund the money and asked us to send bank account details. After that we send the bank account details. But my money is not refunded in the next 5 days. He keep on saying that your money will be credited in a day or two. Almost 28 days gone but till now no money credited to my account.

In the mean time, we called three times for refunding of money to the customer care. They always saying that your money will be refunded in 48 hours. But after the completion of 48 hours, we are getting a message saying that your complaint has been resolved. But my money is not refunded.

Right now, we don't know what to do. Because of lock down, their office is also closed to meet them personally.

We suffered a lot mentally with this issue and with the act fibernet company.

The person who reached us to provide new connection is also talking irresponsibly when we asked for refund.

So, please look after the issue and help us in refunding of money and get compensation for my suffering. And please took necessary action against the act fibernet company.

I furnished the necessary details below.

Act fibernet account number:[protected]
Act fibernet registered phone number: [protected]
Act fibernet registered e-mail id: [protected]@gmail.com

Hi,

I applied for act broadband connection on mar 25th. The demand of electrition they make delay on installation and there is no response from them because of that i applied refund after 3 weeks. Now i waiting for refund from 2 weeks no response from act provider. Today i called for customer care and they said wait for 10 days for refund. Now my financial situation is too bad so i need the amount as soon as possible. I need my refund tracker. Beacuse i waited for 5 weeks more and i am not ready for wait for anything so please refund my amount between thursday.

Regards,
Sandhana. S

Name : vinay toraskar, bradband connection 3m (Rs. 4399)
Fibernate a/c no:[protected] message on date 20th april2020,
Payment procedure is doing divya her mobile no [protected], she tell me 100% broadband connection will get up to 25th april2020 but untill 27th april 2020 i do not get. My urgency is up to 3rd may2020 work for home due to non connection my salary will cut. All are inform her. Also i inform if act unable to give connection then refund my rs 4399. Because only 3days remain for my urgency.

Have booked my connection on april 7 th, have paid for 6 months and the no one have even called or reached to me for even the connection, and call the customer care they only thing each person says is give us 24 hours...
It’s been a week i am following up since the connection days exceeded 10 days as promised by the sales executive who assured me of the connection...
I have been calling the customer care since more than a week and all i get to hear from them is please wait 24 hours the complain is a high priority one so you will get it resolved within 24 hours.

And when asked what do i do if not the staff do not have answers so every other day i am either reaching them from different numbers since they don’t receive calls from mine.

And at times it’s to a level where they hear my query, without collection of information tell they will check the status and mind me this is with no information about me or my account, they put you on a hold for sometime, and soon your disconnected.

Understand this is a lockdown situation but atleast answer to the queries, don’t just escape from them, seriously this sort of response from such an renowned internet provider is annoying.

Have booked my connection on April 7 th, have paid for 6 months and the no one have even called or reached to me for even the connection, and call the customer care they only thing each person says is give us 24 hours... such service from such a renowned internet provider 🙄

Hi,
On 23rd march i made a payment of rs 7498/- to act fibernet for a new connection. Till 9th of april i didn't get the connection so i have requested for refund (Ref sr[protected]) but till now i haven't got the refund. When i am asking to customer care they are keep saying it's in process. Initially they have told me that it will take 7 days. From 13th april almost everyday i am calling customer care but not getting any resolution.

This is literal #... Out of 3 months paid i didn't even get proper connectivity.. Everyday their servers are down... My problems still not yet solved.. They just close my ticket.. The customer care lady said i'll forward you're query to technical team and they will call you in 4 hours.. I can't login into my own account as it says you're not authorised to login from my location.. This company should be out of business for fraud.. I can't access what i paid for.. I want my refund in cash.. This is a fraud act on you

I had applied for a new connection and paid 6 months advance, but actfibernet executive came to may location and advised that its not feasible, call customer care and initiate ticket for refund, i have initiated ticket on april 7 2020, and i received msg i ll be receiving call for bank details but after that i haven't received call nor msg, i called customer care staff informed that we have escalated you'r issue, you would receive call for confirmation and i didn't receive the call or msg, but i was informed that it would take 7 days to get approval for refund i waited, then i wrote many mails helpdesk. [protected]@actcorp.in refunds. [protected]@actcorp.in nodalofficer. [protected]@actcorp.in [protected]@actcorp.in only helpdesk replayed back saying our team will get in touch with with but i didnt response from rest team especially refund team, i am keep on calling customer care regarding refund ticket status but they tell you will received call by eod or 24 hrs but so far i haven't received any msg or call regarding my refund. They have been committing to pay the refund but not yet received. I have attached the documents. Kindly look into this and help to get the refund amount.

Task volume / number
Candidate referral 0
Change in hiring needs 0
Offer - (Declined candidates) 2
Offer - (Commented candidates actioned) 0
Candidate change to start date 0
Candidate change to start date 0
Rescind offer
0
Candidate declined in error
0
Moving needs from intake sp to work doc 72
Placements 10
Prepare to hire - moved to sp 16
Prepare to hire - ref check decision 0
Prepare to hire - ref check duplicate 2
Prepare to hire - prior tm info 0
Background check - expired candidates / not clear to proceed 0
Background check - expired candidates 1
Background check - cancelled and emailed 0
Review - dispositioned candidates, if any
Req management summary tracker completed
Dc hiring needs status tracker completed

https://www.actcorp.in
2nd and 3rd floor, indian express building, no. 1 queens road, bengaluru - 560001
Act fibernet-refund amount not yet given after several promises made by act fibernet

I had applied for a new connection and paid 6 months advance, but actfibernet executive came to may location and advised that its not feasible, call customer care and initiate ticket for refund, i have initiated ticket on april 7 2020, and i received msg i ll be receiving call for bank details but after that i haven't received call nor msg, i called customer care staff informed that we have escalated you'r issue, you would receive call for confirmation and i didn't receive the call or msg, but i was informed that it would take 7 days to get approval for refund i waited, then i wrote many mails helpdesk. [protected]@actcorp.in refunds. [protected]@actcorp.in nodalofficer. [protected]@actcorp.in [protected]@actcorp.in only helpdesk replayed back saying our team will get in touch with with but i didnt response from rest team especially refund team, i am keep on calling customer care regarding refund ticket status but they tell you will received call by eod or 24 hrs but so far i haven't received any msg or call regarding my refund. They have been committing to pay the refund but not yet received. I have attached the documents. Kindly look into this and help to get the refund amount.

Dear act team,

I am vani shree i have a request for internet connection on[protected] but till my internet connection not yet done and the contract person also not giving any response my call and not giving any service hence that i want to cancel my order and i need my payment back

I am tried to reach him on call and very disappointing service.

Account number [protected]
Date of payment 13-apr-2020
Amount ₹ 7498
Transaction reference number 20200413111212800110168352723438887
Transaction details payment

Please refund my payment to below my bank account details.

Icici bank
Account number :[protected]
Account holder's name:- vanishree v
Ifsc code :- icic0002333

Act detail

Account number [protected]
Ticket no:- sr[protected]
Act complaint status update [id: 2616756]

Hi, I am mounika.i taken a broadband on april 1st.due to their non availability they extended the time and not given connection.so we asked for refund on april 5 th now the date is april 25 th but still they didnt processed our refund

Dear act team,

I am vani shree i have a request for internet connection on[protected] but till my internet connection not yet done and the contract person also not giving any response my call and not giving any service hence that i want to cancel my order and i need my payment back

I am tried to reach him on call and very disappointing service.

Please refund my payment to below my bank account details.

Icici bank
Account number :[protected]
Account holder's name :- vanishree v
Ifsc code :- icic0002333

I have applied for new connection one week ago. Payment and documents verification done. And they saying we need to fix the box on your building. But no one came up. I got work from home. But i am unable to do it because of ni internet connection. Even in this financial crisis i paid full amount for the connection. And it's nothing useful. What's the use if i get the connection after lockdown lifted?? Customer care is useless. And the people who contacted me to guide the payment and document verification they even picking up my calls and not responding to my messages. One rule must be there, payment after the connection. This is strictly needed.

Hi team

I have places the order for new connection on 18th march 2020 and i have made the payment on same day using upi google pay your team has imformed me that they have received the payment on 23rd march 2020. From that day to till now installation not been done when last time i called customer care they informed that installation will be done on 3rd r 4th april then on 3rd one o[censored]r executive visited my location and informed that there is not nearby junction box so we have to call engineer to install the junction box i asked how much time it will take they informed it will be done in a week now its more than 10 days and no one visited to the location today (12/04/2020) they told it will take more one week for the installation. I wont that why u guys r making fools to the customer by taking there money and not giving installation on time. When i call to your customer care and inform them to transfer the call to seniors they keep the call on hold for more than 30 min and disconnect the call and day before yesterday i spoke to one of the adviser from customer care he have given me the assurance that installation will be done within 48hrs and now its been more than 48hrs even i have recording of that call. I need installation to be done asap

My registered number is : [protected]
Account id :[protected]

Awaiting for ur response.

Regards.
Navarathanmal. M
[protected]
[protected]

My refund request(7427/-) is registered on APRIL 10th 2020, But no-one from refund team contacted me for 2 weeks, every 2 days I was calling to ACT team, they say within 24 hours issue amount will be refunded, I crossed many 24 hours but it is not solved, I didn't get refund amount. I am facing this Carona pandemic crisis, ACT is making me into more crisis.

Name: Narayana
Refund Request reference number: SR[protected]

I paid advance payment for 6 months on April 2. But, still no action taken for installation. this is fraud company.

I wanted a new connection as i was forced to work from home. I opted for actand paid inr. 7498 for 6 months plan (100 mbps). Respected person came to give connection but he told there is no junction box and dint give connection. I requested for refund and 10days back and was told i will get the refund in 10days, as i waited for refund and i called customer care today, they told to fill a refund form and sent a link which is not even working customer care executive told he will look after the refund and do not worry and no need to fill any form. Truly worst customer support. Every executive in customer support are giving differnet answers everytime i call.

Act account no:[protected]
Account holder name: madhumitha