ACT Fibernet Complaints & Reviews

I have paid 3887 rupees for 6 months subscription to act and they assured me to provide installation within a day or two. It's been two weeks and no one came for installation and no response from customer care. Please help me to get my refund as I lost faith in their service. They are not responding for my refund mail properly.

I have an FUP of 400GB and the App says I've consumed all of it in 15 days where as I've never crossed 200GB in a month from the last 3 years.

Account ID[protected]
Hyderabad

In 11 days it says 230gb of data has been used which is no where close to my actual consumption. I started tracking my actual usage and the usage being reported by the act app when i got a notification saying half my data had been used. If 10mb is actually used, 100mb of data usage is recorded. When i called customer care asking for data usage split up for the month, after keeping me on hold for five minutes, i was told that there was some glitch in the system and that split up wasn't available. Now the customer care phones are dead and i'm not able to connect to them. This is nothing less than thievery.

I have a 75 mbps connection but i do not get speed more than 20 mbps at any point in time. With direct wired connection i get the speed but while connecting with router i am not getting the speed. Tickets were closed saying it is router issue, i verified with router oem and as well tried using the same router with another connection where i get good speed fro the router.
Inspite creating so many tickets nothing seems to work.
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
All tickets closed without proper resolution. No escalation works here.

I got new connection through local act agent. After i paid for new connection, i didn't receive any information about installation. When i try to contact him, he's not responding to my call.. Not provide a good service to a customer..
I need to complaint about him and give me a updated regarding my issue..
His name: prabhu
His mobile : +[protected]

I have placed a new connection request on 24th march and when i did not get any confirmation from act i reached out to customer care. They have told me that they did not receive my payment and cannot go ahead with new connection. Then i have raised the complain with my bank and after the investigation my bank had confirmed that the money is successfully transferred to act ltd and they have given complete details of the investigation. Again when i call up act customer care they denied stating they have not received the payment they will look into it. These people are such a useless and do not know the value of customer's time and money. I am raising the issue here so that someone can support in getting my money back

Dear team

Even after escalating matter to consumer complaints my issue not resolved

I have made advance payment on 13th april and till now no response from act

Every day i am calling there customer care of act they are telling it will be resolved in 24 hrs but that 24 hrs till not come

New connection taken for my sons college and school class but act is not caring even for education

I want you to take strong action and support, else i have to know the doors of consumer court

I had raised a ticket for internet issue on May 10, 2020. Every day I call ACT fibernet customer care but my issue is not resolved. Since we all are working from home in covid 19 situation, it amounts to huge impact on my office work.

This is second time when I am facing this issue within a span of 2 months. They just keep lying about when the issue will be resolved. Extremely unprofessional.

They never ask for any permission and update a false status report in their system that issue is pending because customer is required to provide approval to install some port at Customer premise.

They have not contacted me for any permission and when I asked about the issue and provided my permission then and there on customer care call, still they have not fixed the issue.

In 11 days it says 230gb of data has been used which is no where close to my actual consumption. I started tracking my actual usage and the usage being reported by the act app when i got a notification saying half my data had been used. If 10mb is actually used, 100mb of data usage is recorded. When i called customer care asking for data usage split up for the month, after keeping me on hold for five minutes, i was told that there was some glitch in the system and that split up wasn't available. This is nothing less than thievery.

Im trying to contact ACT fibernet customer care with mail and phone provided in the ACT website, bit it is of no use.
I want to cancel my ACT fibernet connection as I dont require it any more.
Account ID :[protected]...

I am an unfortunate customer of act fibernet
I had applied for a new connection on 23rd march with full amount paid for 6 months. I was told i will get connection in 6 days. But even after that i didn't took it up because of corona lock down (Still they were giving connection in neighboring apartments)
Till date may 8th i didn't get the connection repeatedly contacting them from april 3rd week. I tried contacting nodal officer through mail and all i was getting was a automated reply to wait. Area manager and customer care executives use to say 2 days every week that they will give connection but after they they don't even have manners to give me a call back. Area manager started declining my calls. I called another employee today and he was saying if area manager was not picking up the call means its difficult to give connection they will refund the amount. As a service provider they committed me to give connection in 6 days and now its 46 days. I think they cheated me nicely. Took my money and kept it with them for 46 days rs 7498.

Between once when i called customer care one of the employee named kartik misbehaved. He started giving me classes like area manager only decides things there is no one to question them. Then i asked what kind of organization is yours and he told me like you will get connection only after 60 days...
Worst company i had dealt with

I have requested for new connection on 14 apr20. But still i have not got any update on connection. I'm requesting nodal officer and customer care but no response by them. They say we will inform consern team.

Act sales executive has promised me that it will be done with 7 days but now he is not answering my call.

My work is getting effected because i do wfh.

I have paid ₹1950/-on march 21st 2020 for new finernet connection with 3 months data plan via phone pe with transaction id-p2003211038466983936199.
However my payment is not reflecting on account.

Please see the attached doc for payment confirmation.

As per the plan i paid for 3 mnths in advance and need not pay till july. But not my account is showing due and previous payment is not reflecting.

Please send me cash receipt to gmail account. So that i can reimburse from my office.

I raised complaint on 2 weeks ago with ticket number-sr[protected] but no response received till date.

Account details:
Name - paravada bharathi
Act id[protected]
Registered mobile number-[protected]
Gmail [protected]@gmail.com

Your resolution will be highly appreciated.

Hello sir,

My name is amudha, i stay at bommnahalli bangalore. Recently i requested for a broadband connection. Nuthan josh bomnahali executive helped me in updating my details in act. I did my payment on 2nd may. Still now i haven’t received any call nor message from the service provider he’s not replying nor calling me back.

My stress has raised to the core. Currently no connection has given yet. No broadband installation done so far. Hence i need my money back.

I am completely frustrated by your service so unprofessional and unethical.

I am a salaried employee. I don’t need this anymore i want my money back. They have acknowledged the receipt of rs:4753 towards act fibernet account no[protected] on 02/05/2020.

Hello team,
I am experiencing the same issue where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from finance team will call and re fund the amount, but no one calls.
Looks like act is a cheaters company and they want eat customer money.
They have also blocked my number.
I will have to raise a consumer complaint on this and publish that act is fraud company in all leading social media sites.
Pls help else i have to do this
I am kiran from blore.

Dear team

I have booked a new 6 months broad band connection vide account no[protected] on 29th apr. I have paid 7500 rs as a 6 month rental in advance. They confirmed that the connection will be givne in 3 to max 7 days as the movement of staff is restricted due to lock down. I also agreed. Now after the relaxation is given from 4th may they are not given the connection.
When i contacted the call centre they sent the standard mail that please wait and they are not committing any details
Then i contacted the person who concluded the deal ms tejaswini at mobile no [protected] from today morning and she told she will get back in 30 minutes but not responded. After 4 hours i called and she pretended that she is taking some senor person on call and kept the call on hold for 20 minutes and finally told some person will call you and disconnected the call without any confirmation,.

Now i keep calling and made more than 50 calls and she is not picking the calls

This is the response of the isp before providing the service then i an wondering after the connection is given how will be the performance and service.

I have earlier heard so many stories about the company that they are not professional in work and they dont have nay respect to their customers which came true in my case

Best regards

Suraj. B
[protected]

Dear sir

Sub-act complaint no sr [protected] dt 17th april and sr [protected] dt 4th may

I have paid for new broad band connection with act internet service on 12th april,
I have been promised they will do installation in one week to 10 days which should complete by 22nd april
Even after so many follow ups writing mails no response from the act team

I have also told them i am taking connection for my sons college online class

Pl support no response from team

I attaching the case history need your intervention and support

Regards
Mir yiunus raza
Mob-[protected]

Hello act fibre support,

I got the hungama subscription closed on 27th april. However, my may 2020 bill still charges me rs 99 + taxes in the bill. I've sent emails (4), support tickets raised, no use. Also, there is no option to submit ticket for over-charges or bill issue. The chat bot only have selected options. This is cheating and fooling the customers.

Please generate new bill without hungama subscription.

Please let me know if you require more details or how to provide the details.

Regards,
Sh

I have made payment for the new connection 22nd march 2020 and till now there is no reply from them

I called up customer care service and email them as well there is no reply from them

Today I got a reply date : 6th April 2020 that I didn't do any payment and there is no registration on your name or number

I received msg from act that my payment is confirmed and soon executive will contact me

I'm attaching all the proofs here

Parsigutta to shifting ramnagar h.no:1-7-630/58. ramnagar, sastri nagar Gemini colony, hyd.