ACT Fibernet Complaints & Reviews

I have requested for new connection on 14 apr20. But still i have not got any update on connection. I'm requesting nodal officer and customer care but no response by them. They say we will inform consern team.

Act sales executive has promised me that it will be done with 7 days but now he is not answering my call.

My work is getting effected because i do wfh.

I have paid ₹1950/-on march 21st 2020 for new finernet connection with 3 months data plan via phone pe with transaction id-p2003211038466983936199.
However my payment is not reflecting on account.

Please see the attached doc for payment confirmation.

As per the plan i paid for 3 mnths in advance and need not pay till july. But not my account is showing due and previous payment is not reflecting.

Please send me cash receipt to gmail account. So that i can reimburse from my office.

I raised complaint on 2 weeks ago with ticket number-sr[protected] but no response received till date.

Account details:
Name - paravada bharathi
Act id[protected]
Registered mobile number-[protected]
Gmail [protected]@gmail.com

Your resolution will be highly appreciated.

Hello sir,

My name is amudha, i stay at bommnahalli bangalore. Recently i requested for a broadband connection. Nuthan josh bomnahali executive helped me in updating my details in act. I did my payment on 2nd may. Still now i haven’t received any call nor message from the service provider he’s not replying nor calling me back.

My stress has raised to the core. Currently no connection has given yet. No broadband installation done so far. Hence i need my money back.

I am completely frustrated by your service so unprofessional and unethical.

I am a salaried employee. I don’t need this anymore i want my money back. They have acknowledged the receipt of rs:4753 towards act fibernet account no[protected] on 02/05/2020.

Hello team,
I am experiencing the same issue where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from finance team will call and re fund the amount, but no one calls.
Looks like act is a cheaters company and they want eat customer money.
They have also blocked my number.
I will have to raise a consumer complaint on this and publish that act is fraud company in all leading social media sites.
Pls help else i have to do this
I am kiran from blore.

Dear team

I have booked a new 6 months broad band connection vide account no[protected] on 29th apr. I have paid 7500 rs as a 6 month rental in advance. They confirmed that the connection will be givne in 3 to max 7 days as the movement of staff is restricted due to lock down. I also agreed. Now after the relaxation is given from 4th may they are not given the connection.
When i contacted the call centre they sent the standard mail that please wait and they are not committing any details
Then i contacted the person who concluded the deal ms tejaswini at mobile no [protected] from today morning and she told she will get back in 30 minutes but not responded. After 4 hours i called and she pretended that she is taking some senor person on call and kept the call on hold for 20 minutes and finally told some person will call you and disconnected the call without any confirmation,.

Now i keep calling and made more than 50 calls and she is not picking the calls

This is the response of the isp before providing the service then i an wondering after the connection is given how will be the performance and service.

I have earlier heard so many stories about the company that they are not professional in work and they dont have nay respect to their customers which came true in my case

Best regards

Suraj. B
[protected]

Dear sir

Sub-act complaint no sr [protected] dt 17th april and sr [protected] dt 4th may

I have paid for new broad band connection with act internet service on 12th april,
I have been promised they will do installation in one week to 10 days which should complete by 22nd april
Even after so many follow ups writing mails no response from the act team

I have also told them i am taking connection for my sons college online class

Pl support no response from team

I attaching the case history need your intervention and support

Regards
Mir yiunus raza
Mob-[protected]

Hello act fibre support,

I got the hungama subscription closed on 27th april. However, my may 2020 bill still charges me rs 99 + taxes in the bill. I've sent emails (4), support tickets raised, no use. Also, there is no option to submit ticket for over-charges or bill issue. The chat bot only have selected options. This is cheating and fooling the customers.

Please generate new bill without hungama subscription.

Please let me know if you require more details or how to provide the details.

Regards,
Sh

I have made payment for the new connection 22nd march 2020 and till now there is no reply from them

I called up customer care service and email them as well there is no reply from them

Today I got a reply date : 6th April 2020 that I didn't do any payment and there is no registration on your name or number

I received msg from act that my payment is confirmed and soon executive will contact me

I'm attaching all the proofs here

Parsigutta to shifting ramnagar h.no:1-7-630/58. ramnagar, sastri nagar Gemini colony, hyd.

I have paid money 4753 as advance for new internet connection installation.
But due to non availability of installation executive.
It was cancelled.
It's almost 19 days of refund request, till date refund not processed.
I am not getting any response from act customer care. They are telling 24hrs but it's almost 19 days no one called.
I want my money

I am using act broad band connection past 2 years. Recently i have identified that act showing wrong data usage, usually i will use 6 gb maximum and 200 gb more than enough for my office and personal use. But now within 3 days it is showing 100 gb utilized. To check, yesterday i have switched off my router and i connected my laptop through mobile hotspot. But act app is showing that i have used 5 gb today, even customer support engineer also confirmed the same. Looks like act is cheating the customer and forcing the customer to buy extra data.

Applied for act fibernet connection and made 6 months payment online on 31st march. Due to lockdown, details were shared through phone and whatsapp to the sales person mr charan. Called him again after a week to check status of connection, again he said it will be done in 3-4 days. On 8 april, team came for a new connection and went back saying there are no ports in junction box and new one needs to be set up. Thereafter called customer care several times but no use. Called mr charan but he declined calls and not responding on whatsapp. Sent email to helpdesk. [protected]@actcorp.in. On 14 april, applied for refund by calling bangalore customer care. Till now not received any refund, everytime i call customer care, they say it will be done.

Hi,
I took 6 months plan for act and asked for installation. Technician came and told that no ports available and will be back in one hour. He didn't come even after 2 days. When i spoke to customer care, they said it will take 2 weeks time. Then i asked for refund and they said will get full refund if i cancel it as connection was not yet created. I opted for refund and they raised a ticket and said refund team will contact me in a week. It didn't happen. And suddenly ticket got closed without refunding the money. Again i called to customer cared and they reopned the ticket. Now, after a week again they closed the ticket.

Refund request process started on 14th april 2020. Two times it was opened and again closed with out any refund or information. Didn't get any refund even today may 5th 2020.

Please help me to get my refund back.

Thanks
Kiran
Hyderabad

Plz refund the amt which i had paid for new connection of internet..i didn't get proper information nd communications from ur exicutive by name AJAY..so I'm not interested in ur service..It has been a real bad approach form your end to your new customer, well you where able to communicated at the time when you booked the order for new connection and even while doing the payment . But unfortunately you are unable to communicate with us or even receive our calls .

Hi,

My act username=[protected]
I had mentioned earlier and called them n number of times to disconnect my account permanently. But still i receive message stating for the monthly charge which is illegal and not legitimate since i have a prepaid connection and once the prepaid amount is exhausted then you can't provide any kind of service until i recharge it again.

Please help me to resolve this issue as soon as possible.

Thanks,
Rahul

Hi
I wanted to discontinue from broadband services provided by act.in their app there is no option available for that nor in the ivr. I spent countless hours trying to reach them for discontinuing their service but in vain. Suddenly one representative of theirs called me for clearing dues and i informed him to take up my request for discontinuing. He then directed me to write an email to helpdesk team and in case i don't pay the dues then it will be automatically discontinued. Infact the response i received in the email was the same. Now i am getting another bill from them. Are they kidding me. I haven't used their services and they are not ready to withdraw their services and sending me bills. I am totally out of options.

I booked and payed all money on April 16 now may 2 first the act person told me to give connection with in one week now toys more than two weeks is over ..so idont want act service any more ..I need my money back..in between nobody contact me ..I tried alot customer care ..I feel act is not a trustable company too much frustrated..

I have asked for refund of the amount which i have paid for new connection, ref no. Sr[protected] and the ticket number sr[protected].

It is been 10 days from the day i have raised the request for the refund, i am not getting any response from act and getting worst experience when ever i give a call to customer care. They are saying it will take months together to get the amount refund

Can i get the money quicker as this is not a small amount rs 4753/-

I had given 10 calls after the payment for checking when will i get new connection done at my house as i am doing my work from home. No one turned out, so i went to another vendor and asked for refund.

Now i had given 10 more calls for the follow up of refund amount no response for the same.

I have written the problem to branch officer, division officer and customer care but i am not getting any response from them

Troubling people in crises. Been more than 10days since i paid and since then have been calling almost everyday and i been told to wait because they hav to install some kind of box in my building.
Every time i call they tell they have raised a complaint /ticket, i dont understand the point of raising tickets when nobody is willing to attend them. B4 connection i was told they r the only provider working during lockdown with licence/
Permission and now they use lockdown as the reason of delay.

Hi,

I have applied for ACT broadband connection for 3 months on 11th april 2020 still am not getting ACT broadband connection.

So please refund my paid amount 4399

My CAF #[protected]