ACT Fibernet Complaints & Reviews

Hi, My name is Vishal, I am from Gokul Nagar H.no:[protected], Mallepally, Hyderabad.Yesterday evening that is on[protected] my wi-fi router has been suddenly stopped working and is unable to access to internet.As i am working from home i need internet.So please try to resolve it as soon as possible.
Thank you.

Hi,

I had paid amount of INR 7, 498 for ACT fibernet connection through online portal on Sunday, March 22, 2020. But, I after the payment was successfully made, I was redirected to the home page and I all I got was a single SMS regarding confirmation of payment. I couldn't proceed any further even after paymnet. I went ahead and paid an ACT agent again, and got the connection done. Afterwards, I spoke to the Customer Care Centre as I had made multiple payments and they told they'll initiate a refund. Now, it's almost a month and I have still not got any refund. When I call the Call Centre, which is first of all very hard to reach, they say that the refund has been initiated on April 2nd. But, they do not provide clarity at all and finally after coaxing them, they told me to post my complaint on the forum. Please don't play around with people's money during these troubled times and quickly refund my money.

ACT Fibernet registered acc for refund[protected]

I had requested for a new connection and payments was also paid upfront on april 9 2020 the technician visited and advised that the act box available in my lane is full and a new box needs to be installed however it will take 15 to 20 days, the waiting period was too long hence i did not agree to it and requested for a refund contacting the customer service. 1. I was told a refund request will be taken and the amount is rs3749, when i confirm i had paid a total of 4399 and it was a link sent to me from act i was told by the customer service agent to hold on and the accounts team will contact me and here is the ref-no:ref sr[protected] shared to me in the email and someone from accounts team was suppose to contact me within 48hours.

2. After 48 hours i din't receive any call from accounts team hence i contacted them and i was asked to hold on i will get a call and if i don't get a call please send an email to helpdesk. [protected]@actcorp.in, i sent an email to the mentioned email address on the 15 april 2020 with the payment proof screenshot and the message received from the bank and got an auto reply stating some will respond to this within 48hours and till date not heard from anyone.

3. On 18 april 2020 i sent an email to the nodal officer email address: nodalofficer. [protected]@actcorp.in and still dint here anything.

Surprisingly i got a call today from act technician stating he is on the way to my place and he will reach in few minutes and installation will be completed, it has been more than 2 hours now and the technician is still not visited my place and when i tried calling there is no response.

I seriously can't believe that company like this has such worst service and this behavior of them is put me in trauma.

This company which is so inefficient has no right to stay in the market i believe.

I ordered new connection from act fiber net on 6th march 2020 and due to technical connection feasibility act agent confirmed me to disconnect the request and claim refund using custom care process.

Account number:[protected]
Receipt amount paid: 4385 via online
Registered mobile number: [protected]

I logged refund compliant with act on 11th march & 19th march with below request numbers but refund amount not initiated yet today (20th april 2020).

Service requests:
Sr[protected]
Sr[protected]

I called to customer care and agent mentioned you should wait 7to 15 days as he raised request again for refund and asked/provided previous complaint but he said no information exist with mentioned above request.

So concluding that its been more than 1 month still refund not initiated and not arranged the call back option.

Kindly requesting you to help me in this matter as i don't have money to buy groceries due to lock down.

I was paid 7498 Rs.for 6months plan on 21 March 2020.. But still date I'm not get internet connection so I'm going to cancel the ACT fibernet connection. Please cancel the connection and refund the amount to me.

I have placed a new connection request through the phone to mr. Mesak padala ([protected]) in sriharipuram, vizag. He came to my house on 21st march 2020 and gave me the act bank account number to pay rs 1950/- to act fiber net. He said that the technician will come on the 23rd of march 2020 to provide us the new network connection.

My act account no is[protected]. Each day i called him and he started delaying saying tomorrow we will connect, from 23rd it became 28th march 2020 no one came.

Then i raised a ticket on the act consumer forum to refund my money on april 1st, 2020. They gave me a
Ticket no - sr[protected] and my
Work order no - is wo[protected]
They said that i will get a refund by 7 weeks or most probably 15 days and their refund team member mr. Sri ram will give me a call to get the bank details but i never received the call to date.

I have been calling the act call center ([protected]) daily since the 10th of march 2020 to know the status and why mr. Sri ram is not calling me to get my bank details and the only reply which i am getting is that they will raise a ticket and he will call in 24 hours, now it's been more than 17 days. And still i am getting the same reply and i haven't received a call yet from mr. Sri ram.

I am mailing to their nodal officers (Nodalofficer. [protected]@actcorp.in) almost daily but they have never replied too. For me, that amount is huge especially during this crisis time.

Date of connection requested: 21st march 2020
My name/act account holder name: tanu singha
Mobile no:-[protected]
My act account:[protected]
Date of refund:- march 1st, 2020
Ref no:- sr[protected]
Work order no:- wo[protected]

Hello,

I requested for a reconnection on 1st april 2020, technician came on 3rd april, he said will send person in 3 days to remove the existing junction box and install a new junction box as server was removed from junction box while requested for a disconnection 1 year ago.

Waited for 3 days, i never received an update nor person did not arrive at my place

On 8th april, i called act call centre, raised a service request informing all the details, sr[protected]. I was assured that the issue will be fixed by 14th april 2020, no response from act team.

I kept calling them each and every day, they provide fake promises.

I spoke with rajeshwari (Team leader) on 15th april, who assured a call back on 16th april, no call back received till date, they are disconnecting my calls.

Executive names who promised a call back in 4 hours and never arranged a call back: vinod kumar, vijay kumar, rajesh, rajeshwari

One of the worst service provider.

I have requested for the connection shifting to my new house address 15 days ago. Submitted all the supporting documents and paid the bill for this month also

My request id is sr[protected]

Made so many calls to customer care, in the mail also i have requested them to complete the issue, but the issue is not resolved yet. Please have a look into it resolve asap

The connectivity is absent for more than 13 days out of 28 days since i have taken the connection last month. Every time i am raising an issue, there is no response. They might send a technician sometimes who just closes the ticket without resolving the issue. The connection is down most of the time and they do not refund the amount they have taken. It is a fraudulent company. I have faced enough humiliation at my work due to lack of connectivity in such a critical time and internet being an essential service. I am going to raise a petition in facebook and keep you posted here to go ahead with a legal suit. Customers who have been through any harassment by act broadband can help me with the petition.

Hi team,

I had paid rs8206 for connections for act brand band for 6months plan but due to unfeasibility we couldn't get the connection it's going to complete 20days still now i did not get money back which i paid for connection, refund is pending from the company.

Requesting to share the refund details if have done the payment to my credit card.

Ridiculous service without knowing i paid and i had being following for amount but no excetives are giving proper response.

I need my money back as soon as possible at any cost

Regards
Asma anjun
[protected]

I am working from home from the last one-month due to corona and the act is not giving the internet connection at this crucial time.

They are asking for electricity from my apartment which is not possible. As per my owner's instruction.

The time when i buy there plan, they did not disclose any condition or situation like this, where he asked for power supply from the end-user.

Really same on them

I have paid the advance amount to ACT fibernet for installation

Technician visited my area and informed that ACT cannot provide service in my area

So I requested for the refund on 30th March

Since 30th March I have sent several emails for the refund

I have contacted customer care daily but of no use

I haven't seen such a worst customer support

I am asking my amount that I paid, how can you take the money of the customer and not return it?

ACT fibernet has created mental torture from the last 2 weeks

I have lost all the happiness and peacefulness, being from a poor background every rupee counts to me

Account No[protected]

I need the amount to be refunded right away

Reetings act fibernet
I had subscibed for a new connection at 18th march that too before the lockdown started for a long term 6 months plan, but even after raising a ticket there is no update from the customer care as im facing work from home condition there is urgency of internet connection. Even there is no official messages recieved my phone or updates. Till date installation has been not done. Please sort out the issue.

Ticket number — sr[protected]

Hello act team,

My act account number is[protected]. I paid my last bill due of inr 5106.76 for 6 months on mar 30th, 2020 around 10.45pm after receiving payment link from act customer service (Link received at 10.43pm on the same day). This transaction was successful at bank side and i also received transaction id in your link.
But this transaction is not yet reflected in my account and i am continuously following up with your team. Multiple service requests were created by me and all of these requested were simply closed in couple of days meneuonung i didn’t attend phone call but truth is i didn’t receive any call or i didn’t miss any calls. I don understand without calling me how can act team close the tickets simply telling this as a reason.
Now after paying my total bill inr 5106.76 my internet speed reduced to lowest and am daily struggling with your customer care.
I am attaching the response message from act link after my payment successful at bankside. Also if you need i have my bank statement which i can share as a payment proof.
I cannot repay the payment which i paid already in a proper way at my end. Actual issue is at your end or in your gateway side. You should own the issue and responsibility and you should solve this by updating my payment details.

As a corporate, do not make customer beg like this to avoid any cheating.

Thanks,

I was trying to get a connection in hyderabad and raised the request on the app, local executive called me from[protected] and i explained him my situation and requested him to provide the connection asap due to some unavoidable circumstances and he promised that the connection will be activated in 3-4 days (Generally with in 24 hrs) and i made my payment and that the end of the story my troubles started. I called him after 3-4 days and he said due to lock down we are running behind and promised me my connection will be activated in 2 day and said he will put my connection on high priority.
After 2 days i called back and he never responded to any of my calls. So, i tried with alternate no instead of my number and he immediately picked my call and said my connection will be ready by tomorrow evening and so forth many call back without proper response etc.. And this reminded me of working with local municipal department for our water connection (Now those offices have advanced and doing there work faster) but at act there is no accountability from any one called customer service to raise complaints many times and every time they say supervisor will get back to me in 24 hrs and no responds tried 4 days continuously.

I made a a payment on march 26th and today is april 11 still no connection.

The request for ACT FIBERNET connection was raised on 28th of march 2020 and also paid 8, 206 for 6 months package... Its been 16th day today. Yet no response/calls from them.

I have applied for new connection and made the payment for one month. It's almost 3 weeks completed. Still, I didn't get new connection. Even I didn't get any call from act team.

Sales person (Vijay) called me and gave the payment confirmation. After 3 weeks they are saying if you can take 6 months package then only we can provide you the new connection otherwise you won't get Act connection.

Act people not giving...

We filled and submit the application form on 21/march/2015 and they promised to install the connection with router within 4-5 days. Today is 9/04/2020 and it has been 20 days that the new connection is not being installed yet. This is just cheating and fraud to people i can't deliver and install the connection within a couple of days as told then don't do such type of promises. I hope the connection will be installed as soon as possible... Unhappy with the bad service of act broadband.

Date of incidentr - 21 mrch 2020
CAF number[protected]
Name _ Manjunatha M
Description -we did payment on the 21 march 2020 but still we are not receiving any update from the act executive, if i call to dealer after taking payment he is not at all receiving call and make our number to block mode. So to whom we need to ask and believe.Within this week we are not getting connection please refund our amount. We are not ready to still more days for the fake promises from Act executive.

Have opted for new connection-ACT STORM
Done payment & submitted documents
Still installation is not done and they give reasons document verification failed and agents blocking the numbers.