ACT Fibernet Complaints & Reviews

Hi team,

I had paid rs8206 for connections for act brand band for 6months plan but due to unfeasibility we couldn't get the connection it's going to complete 20days still now i did not get money back which i paid for connection, refund is pending from the company.

Requesting to share the refund details if have done the payment to my credit card.

Ridiculous service without knowing i paid and i had being following for amount but no excetives are giving proper response.

I need my money back as soon as possible at any cost

Regards
Asma anjun
[protected]

I am working from home from the last one-month due to corona and the act is not giving the internet connection at this crucial time.

They are asking for electricity from my apartment which is not possible. As per my owner's instruction.

The time when i buy there plan, they did not disclose any condition or situation like this, where he asked for power supply from the end-user.

Really same on them

I have paid the advance amount to ACT fibernet for installation

Technician visited my area and informed that ACT cannot provide service in my area

So I requested for the refund on 30th March

Since 30th March I have sent several emails for the refund

I have contacted customer care daily but of no use

I haven't seen such a worst customer support

I am asking my amount that I paid, how can you take the money of the customer and not return it?

ACT fibernet has created mental torture from the last 2 weeks

I have lost all the happiness and peacefulness, being from a poor background every rupee counts to me

Account No[protected]

I need the amount to be refunded right away

Reetings act fibernet
I had subscibed for a new connection at 18th march that too before the lockdown started for a long term 6 months plan, but even after raising a ticket there is no update from the customer care as im facing work from home condition there is urgency of internet connection. Even there is no official messages recieved my phone or updates. Till date installation has been not done. Please sort out the issue.

Ticket number — sr[protected]

Hello act team,

My act account number is[protected]. I paid my last bill due of inr 5106.76 for 6 months on mar 30th, 2020 around 10.45pm after receiving payment link from act customer service (Link received at 10.43pm on the same day). This transaction was successful at bank side and i also received transaction id in your link.
But this transaction is not yet reflected in my account and i am continuously following up with your team. Multiple service requests were created by me and all of these requested were simply closed in couple of days meneuonung i didn’t attend phone call but truth is i didn’t receive any call or i didn’t miss any calls. I don understand without calling me how can act team close the tickets simply telling this as a reason.
Now after paying my total bill inr 5106.76 my internet speed reduced to lowest and am daily struggling with your customer care.
I am attaching the response message from act link after my payment successful at bankside. Also if you need i have my bank statement which i can share as a payment proof.
I cannot repay the payment which i paid already in a proper way at my end. Actual issue is at your end or in your gateway side. You should own the issue and responsibility and you should solve this by updating my payment details.

As a corporate, do not make customer beg like this to avoid any cheating.

Thanks,

I was trying to get a connection in hyderabad and raised the request on the app, local executive called me from[protected] and i explained him my situation and requested him to provide the connection asap due to some unavoidable circumstances and he promised that the connection will be activated in 3-4 days (Generally with in 24 hrs) and i made my payment and that the end of the story my troubles started. I called him after 3-4 days and he said due to lock down we are running behind and promised me my connection will be activated in 2 day and said he will put my connection on high priority.
After 2 days i called back and he never responded to any of my calls. So, i tried with alternate no instead of my number and he immediately picked my call and said my connection will be ready by tomorrow evening and so forth many call back without proper response etc.. And this reminded me of working with local municipal department for our water connection (Now those offices have advanced and doing there work faster) but at act there is no accountability from any one called customer service to raise complaints many times and every time they say supervisor will get back to me in 24 hrs and no responds tried 4 days continuously.

I made a a payment on march 26th and today is april 11 still no connection.

The request for ACT FIBERNET connection was raised on 28th of march 2020 and also paid 8, 206 for 6 months package... Its been 16th day today. Yet no response/calls from them.

I have applied for new connection and made the payment for one month. It's almost 3 weeks completed. Still, I didn't get new connection. Even I didn't get any call from act team.

Sales person (Vijay) called me and gave the payment confirmation. After 3 weeks they are saying if you can take 6 months package then only we can provide you the new connection otherwise you won't get Act connection.

Act people not giving...

We filled and submit the application form on 21/march/2015 and they promised to install the connection with router within 4-5 days. Today is 9/04/2020 and it has been 20 days that the new connection is not being installed yet. This is just cheating and fraud to people i can't deliver and install the connection within a couple of days as told then don't do such type of promises. I hope the connection will be installed as soon as possible... Unhappy with the bad service of act broadband.

Date of incidentr - 21 mrch 2020
CAF number[protected]
Name _ Manjunatha M
Description -we did payment on the 21 march 2020 but still we are not receiving any update from the act executive, if i call to dealer after taking payment he is not at all receiving call and make our number to block mode. So to whom we need to ask and believe.Within this week we are not getting connection please refund our amount. We are not ready to still more days for the fake promises from Act executive.

Have opted for new connection-ACT STORM
Done payment & submitted documents
Still installation is not done and they give reasons document verification failed and agents blocking the numbers.

Hi,

Name: basavaraj
Account number:[protected]

Recently i had raised a ticket regarding frequent disconnection issue ticket no. Sr[protected].

One of your employees named sandeep attended the issue and marked it as resolved after changing channel settings in the router. After that, again the issue started to appear and i reopened the ticket. For that reason, he was asking me why i reopened the ticket and all and threatened to deliberately not attend the issue for 2 days over the call. After closing the ticket, he was giving reasons like device issue, router issue etc over the call without actually coming down to the issue site even after frequent happening of the issue. Without actually resolving the issue, why did he mark it as resolved? What is wrong with reopening the ticket if issue appears again? Is this how you take care of your customers?

From almost the last 1 week, i have had connectivity issues. Facing a lot of issues while taking client calls and all. This behavior from your employee is not acceptable. I request you to do something about it.

I had paid for new connection on 17th mar 20 against id :[protected] still no one has come to fix it, every day calling and following up with customer care they don't have proper information, even emailed several times to all authority (Support, nodal, applicant) no one is responding
I got the service request message on 30th march which suppose to be closed on 31st still no one attended.

Worst service ever seen this is ridiculous.

Best regards
Aslam md
[protected]

It's been more than a week since i am not able to use the internet. Everyday i am raising complain and they are simply closing the ticket without even fixing the issue. I am working from home and just because this internet issue not able to work properly. They even promised 300 mbps speed but whenever the internet is working for 1-2 hours that time its giving only 50-80 mbps speed only. They have charged me in advance and this is cheating and mental harassment for me.

I have applied for the new connection on 29th march and made the payment. Local act technician team promised that installation will be done ~1week and asked to proceed with payment.
After a week no one is picking the call and no responses. 2days, i received a call from act installation person saying that he would be available in next half an hour for installation but still he dint arrive, neither picking up the call.
Act customer care asks to wait for 2more weeks, which means 3 and half weeks...
T
If you do not have enough team strength, please don't claim fake promise and trap our money. Right now i am not able to get my work done and salary is also cut because of your fake promise.

Very pathetic. Don't fall trap for false promises

I need my old connection to my new house so kindly do the needful

They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on 23-feb but i didn't get my money till now.I keep on talking with customer executive they said that they will get in touch but I didn't get any call from them.

My caf no is[protected]

I have opted for a new connection and i have paid for 6 months package of rs.3245, he (Sales executive-pavan) said, installation will get completed within 4 days. He said, act company is working only on 6 months package. So, i have paid the amount: 3245/-rs. Till now, nobody contacted me for new installation and the sales person (Pavan - contact number [protected]) is not at all picking my calls, i called him 25 times, and message him in whatsapp, no response. His behavior is very bad and contacted customer care, but they are not at all responding properly, their answer is you need to contact the sales executive. So i raised ticket to refund my money, they even did not respond with sr number and disconnected my call, it happen's 4 times and i have not heard anything since then. I don't understand, why these people are playing with people urgency need. They are making money with our need and cheating us. Please help me on this issue asap.

I have paid rs. 2018 through act fibernet application on 21st mar 2020 @ 1.22 pm online. I received acknowledge mail added representative contact details. The rep told me that they don't provide services for my area and i need to contact cc for refund. I sent several mails from registered mail id which i updated in their application portal. But they asked me to send mail from registered mail id. I have given then clear screen shot of payment details. I have nit received proper response till today.

Kindly advice how to get back money from them. I'm from bangalore.
My mail id sreesanthia. [protected]@gmail.com

I been a client of broadband service provider act, around 2 years ago the broadband service provider installed a power box at my residence with the promise that i would be given a power discount. But till now every month their billing has been without the promised discounts. When contacted they conveniently lie that it would be done in the next bill, but then they don't. For referrals they promised 25% discount on the next bill, but that too hasn't been delivered properly. Despite calling & mailing them regularly, no action taken from their end.