ACT Fibernet Complaints & Reviews

On feb 2nd i had taken the act connection and i paid for 6 months in advance. After that i have to shift my place and asked act to relocate the connection but they refuse for that saying they don't serve on my new location. So i asked for the refund for that on 19th march they said that they have refunded the amount in my account and since then i am waiting but still the amount didn't came to my account. After raising the complaint on customer i am not getting any response and i don't know hot to get my money now. Even they are not replying to my emails and not even providing me the receipt in which account they have transferred the money.

I had applied for a new connection for which the sales person came and did a survey after which i was told that the connection can be done and he took payment for 6 months. After that 5 times installation executives have come and left without installing and each gives a different reason. After following up with customer care more than 10 times and physically going to the act office in indiranagar, bangalore, still i was told that the installation will be done by the manager sanjay. However, no installation has been done and they even refuse to answer calls or even update their own system with the failure of installation. After multiple visits and 3-4 weeks spent endlessly following up with them they finally tell me that installation cannot be done and i should apply for a refund. This should have been informed to me before taking the payment. The installation executive gopal and the manager sanjay have been extremely incompetent and did have the decency to even give updates to me. They expect me to run behind act everyday and find the solution myself. Pathetic service for a customer who has had an act connection at a different location for more than 5 years. This will be the last time i go with act fibernet.

Hello,

I initiated reconnection of my act connection (Account number[protected] this tuesday (17th march) and customer service is really horrible. First problem is - i can't reach customer service, second problem is i get a call from them when i send an email asking if the problem is resolved and when i say it is not resolved they promise action and nothing happens.

Finally this was resolved a few days ago and unfortunately the resolution was only temporary. Within a few days o[censored]sage, the owner of the building where act has put the box (Fiber to lan box) has cut all the lan cables and my connection is disconnected for last 4-5 days. This is really frustrating and i dont know why i am sticking behind act despite all the poor customer service. Kindly look into this and fix this asap as in covid situation work from home is becoming difficult due to inconsistency in internet connectivity.

Bala

[protected] is my account number and the moment we requested for an account activation they came home and took money for activation and disappeared. After a week or so after continuous follow up they came to connect and that too was rude with us. They never show any responsibility towards services that we need. After connection every day we face issue with connection but they never turn up.. Finally when we are unable to connect we just left it and wrote a disconnection mail to the company. They kept on calling us for the bills to pay where we are not even using the internet, infact we are unable to connect it shows as user name and password not recognised. We shifted to the new house just above the house we were living early and informed them for new connection. They reactivated the connection without setting up the wire or the wifi box and now behind money. Such poor services and poor behavior i have never seen in my entire life. The number to which we were calling up is : [protected] who keep saying will call you latter but he never call up.. We are writing this because at this crucial time of covid we are unable to connect to net for work and still they want the money to be paid. - we dont have wifi box or wires even connected to our house..

Hi my user id is[protected] i am unable to log in thru act fibernet app it's saying invalid user id and also i have a complaint regarding the detailed data usage my 400 gb data is finished in 15-19 days and i don't have that of much o[censored]sage it happend only in this month in previous months i was always having 100 gb extra left but in this month i reached my fup limit quite early and so i purchased flexy bites 50gb plan that also ended within 1 week i hardly use torrents or any thing that consumed much data i don't understand what is the issue kindly resolve it or if it's same in the next month i won't be continuing with your service kindly check and resolve the issue as soon as possible

Hi, i am new customer of act fibernet where i was promised with false commitment for sooner installation in this lockdown situation and insisted me to pay the full amount and done the payment on 21 march 2020. But it’s been a week as we are working from and couldn’t go to office since there is lockdown we are requesting for sooner installation but no one is responding even after the escalation (No reply also).
Everyday they sending a message that installation will be delayed by 2 weeks but the days are not getting minused. Every new messages the days will counted one that day, the previous days are not in count. If 2 weeks from everyday will lead to months together to get the installation done and there is no way to contact them as they very unprofessional telling that to refund the money as this will take 15 days and other sources of internet providers are will take another couple of weeks hence i am loosing hope to get the installation. And the salesman who insisted and given false commitment is switched off his phone and blocked us on his mobile. Hence there no proper solution or response to mails, messages, escalation. I didn’t get any ways to resolv this and get the help. I also lost all these days i don’t want refund i want the connection as i won’t get immediat connection from other sources which is required to work from home in this tough time. I believe government is providing facilities and giving passes at least they can ask the engineers to work on installation with this help but they are not even responding to customers. Kindly help to get my connection as soon as possible.

Account no:[protected]
Name:parvati
Place: mahadevpura bangalore

Date - 30/3/2020
user-id[protected]
PH no - [protected]
Dear sir,
I am a customer of ACT broadband service, my internet plan is
"A-MAX 425" according to which my FUP limit is 200gb per month after which my internet speed will be reduced.on 30/3/2020 Monday when I checked on ACT official mobile app, it claims that my data usage exceeded my FUP limit ie 200gb, but when I checked detailed daily usage in the same app it shows that I only used 10.63 GB upload and 160.75 GB download data which is total of 171.38 GB on march 31 which clearly under the FUP limit.
When I contacted ACT customer care on 30/3/2020 for clarity on this difference between FUP usage they claim in my account summary and detailed day-wise usage is shown in their app, they are unable to give clarification and they told me that they will contact me back in 4 hours but they dint.
NOTE- even according to data on the ACT portal page, I used fewer data compared to what they claim.
https://selfcare.actcorp.in/web/beam/home

I am really upset with the kind of service these guys provide. Once the company is established they forget about their customers. Customer service is pathetic, they need to regulate their customer service accordingly. I want my money back for the false promises made and the pain that i have undergone because of these unprofessional people, just wanted to keep you informed i am a heart patient. This is my account id[protected]. Please see if some responsible citizen of my country can look in to these irresponsible companies and the people associated with them and help us. They are all taking us for granted.

Kifayath hussain. L

I paid the money for act fiber net connection for 6 months through online. I have been told that the connection is going to be acrivated within 48 hours. On 3 rd day one person from act company called and told that they will send the technician. But no one attended. On 5 th day the manager called and informed that they are going to send their engineer. No one came to home. 9th day one person called and informed that they are going to activate by tomorrow. Unfortunately this was not happened. Most irresponsible. I don't want the connection. Hence i want to surrender the connection

I registered for Act connection online within 1 hour their sales agent came and collected money for 6 months plan around 5400₹ without even giving connection or checking if it's feasible.

Then for 5-6 days I had to call them repeatedly to provide connection. And when they finally came they said we have to drill holes in the building to which building owner refused so I requested for refund. They should have informed in prior before collecting money that drilling of building needs to be done. Without feasibility check they collected money.

Now it's been around 1 month I have still not received my refund, I called customer care I mailed to nodal officer but I have still not received my refund.

Account number :[protected]

I have paid the connection amount of 7498 for a new act fibernet connection in bangalore. They are not creating the account and saying that they will refund the amount after account creation. I am calling the customer care everyday they are not providing any satisfactory resolution. It takes 20 mins to connect to the customer care. Either provide me a connection or refund the money.

Equiry numbers assigned to me:

[protected]

[protected]

Showing wrong data consumption in act . I personally tracked all devices data consumption in router . Which shows 3 times more data consumption.i have all details related how bytes consumed by each device for 2 days which shows 6gb but in act it shows 20gb of data consumption.this is looting

Hi, i was previously a customer of act internet in bangalore but have discontinued the service.
I have repeatedly informed that i am not interested in reactivation of service however receive calls daily from act customer support for the same.

My account no :[protected]
I have also unfairly been charged with dues which i have repeatedly informed are not applicable to me.

Please stop calling before i am forced to escalate the matter further.

Hello team,

It is disappointing that the whole country is in a lockdown and act is making our life difficult. As you are aware, we are working from home and we are doing this because we thought that service providers will give us support during this period.

My internet connection went off on 23rd midnight. Our salaries are already been deducted and since i was not able to work for the last 5 days due to act not fixing my internet, i also lost 5 days more salary and today also till now noone came to fix the problem.

Sr[protected] is my complaint id. I have been calling the team regularly and they are giving false hope. It's already been 5 days.

It is really disappointing that you are fooling us around. If we miss a day payment, you guys call us back to back till we make the payment. We paid you in advance for every months service. When we demand for the seevice which we have paid for, you are giving us silly reasons.

Will you guys pay for my losses? No right? Atleast have the dignity to do the service that we paid for. If this is not resolved at the earliest i will make sure that i will sue you and all the associates who made fake promises till now.

Learn to respect your customers. It ia because of them you guys earn. I want this fixed or will take legal action.

Thanks.

Act took 6 months in advance and from the first day i am without internet for more than 7 days which is impacting my job. I want to take a legal action against act for not giving the service and it is impacting my job. The mental harassment which i am going through i need the compensation too! Everyday they promise they will fix the isse. Its been a hassle from the day i took the service. I want to take legal action against the act for not...

Have taken the act new connection for 1 year on march 8th 2020. Customer executive promised that the internet would be installed and activated in 2 days.
When it was not done, called the customer support on march 10th requesting the status of connection request they replied it would be done by end of the day. Act didn't install so called the customer support again next day their reply was installation would happen by end of the day. This saga continued for 2 more days and as i got fed up called up customer support to raise a refund request and give me the money back. They said they would process and i would get a call with details in 24-48hrs. It didn't happen, so called the nodal officer informing the same about refund request, the response was same that i would get a call in 24-48hrs. I didn't get any so called the customer support again asking the refund status, the support guys response was the amount would be credited back to the account from where the money was paid in 7-14 days. It's almost 12 days since this was told, i don't see money credited yet into account.
Account no:
[protected]

I contacted act to get services and i paid immediately for the services and one of the installed came to my place and said they need to get a server board next day and install it. From that day no one called about the installation and whenever i call the sales executive or team lead they will never respond to my call or switch off their mobiles or simply block my number... Also, i received multiple messages from act saying "engineering services will be coming at my place to install" and i was receiving that messages for every single day but no one showed up...

Act is simply stealing money from customers for their false or scammed services...

I am now working from home and i am need of internet services and they are not even caring for me...

Guys, please check with this and help me to get this to higher officials...

Hi,

My internet cable was cut on 22/03/2020(don't know who did it) & i raised a query on 23/03/2020 with an expected resolution stated as 23/03/2020 at 6:00PM. But, the issue was never resolved i have been calling the customer support team(who r the worst i have seen) who have been saying the issue will be resolved in 24hrs since last Sunday i.e. 23/03/202 & its 26th as of now but, still the cable hasn't been fixed. The far more worse scenario is that a useless technical team member called me & informed that a technical person will be arriving at my location by the end of day but, none of them have showed up till now.
Thought that ACT was best but, now i regret my decision of going for ACT. U guys are really a scamming company who just steal money from customers & make them the victim o[censored]r endless stupid problems.
Shame on u people. U people should be imprisoned for the scam u r doing.
Now coming to the point u guys need to fix this ### problem ASAP & have some toll free numbers. U ### r one of the worst.

Hi,

My user id[protected]

My wifi Internet connection is lost from last 5 days.. I have been trying to call customer care but i am not able to reach as numbers are not reachable. I mailed to nodal officer but no reply.

I have my office work to be done but as Internet connection is lost i am not able to do so. No support from customer care.

I request u to please solve this issue as soon as possible as my office work is pending.

I have the worst experience with act team please before u take the connection think twice rest is your choice... I have requested for internet on 21march 2020 as we have work from home sales person called so polite and professional he gave all the details (Sales team-[protected]) he said we have to take 6 month plan as no other option so we made payment 5000k and he promised by wednesday the net will be connected and activated. Now on 25 march 2020 we called the same guy the tone changed so rude that i even cant explain u whatever we asked when we will get connection he said today and kamal ([protected]) the engineer came and did the connection and in 2hours activation will be done after 4 hours we called mr. Kamal and he said sales person has not updated the documents so need to contact sales person, now we called the sales person and he said yes i forgot to update the documents so i will do it now and net will be activated by 8.30pm from that time he stopped receiving our call and whatapp also he is not checking... Now we called the call center and they informed it will take more 3-4 working days. So my 10days is gone... When asked for refund he is telling some1 will call. What is this actually going on scam joke with customers we are lockdown need that's the reason paying 5000 in 1go... I want my complete amount to be refunded and action to be taken towards the sales person all cheap tricks they will do before sale and after sale 2 different person they become... I want the connection to be done in 1 day or refund of complete amount. Once everything will open i will complete in higher authority dont think we are weak we are consumers...