ACT Fibernet Complaints & Reviews

Showing wrong data consumption in act . I personally tracked all devices data consumption in router . Which shows 3 times more data consumption.i have all details related how bytes consumed by each device for 2 days which shows 6gb but in act it shows 20gb of data consumption.this is looting

Hi, i was previously a customer of act internet in bangalore but have discontinued the service.
I have repeatedly informed that i am not interested in reactivation of service however receive calls daily from act customer support for the same.

My account no :[protected]
I have also unfairly been charged with dues which i have repeatedly informed are not applicable to me.

Please stop calling before i am forced to escalate the matter further.

Hello team,

It is disappointing that the whole country is in a lockdown and act is making our life difficult. As you are aware, we are working from home and we are doing this because we thought that service providers will give us support during this period.

My internet connection went off on 23rd midnight. Our salaries are already been deducted and since i was not able to work for the last 5 days due to act not fixing my internet, i also lost 5 days more salary and today also till now noone came to fix the problem.

Sr[protected] is my complaint id. I have been calling the team regularly and they are giving false hope. It's already been 5 days.

It is really disappointing that you are fooling us around. If we miss a day payment, you guys call us back to back till we make the payment. We paid you in advance for every months service. When we demand for the seevice which we have paid for, you are giving us silly reasons.

Will you guys pay for my losses? No right? Atleast have the dignity to do the service that we paid for. If this is not resolved at the earliest i will make sure that i will sue you and all the associates who made fake promises till now.

Learn to respect your customers. It ia because of them you guys earn. I want this fixed or will take legal action.

Thanks.

Act took 6 months in advance and from the first day i am without internet for more than 7 days which is impacting my job. I want to take a legal action against act for not giving the service and it is impacting my job. The mental harassment which i am going through i need the compensation too! Everyday they promise they will fix the isse. Its been a hassle from the day i took the service. I want to take legal action against the act for not...

Have taken the act new connection for 1 year on march 8th 2020. Customer executive promised that the internet would be installed and activated in 2 days.
When it was not done, called the customer support on march 10th requesting the status of connection request they replied it would be done by end of the day. Act didn't install so called the customer support again next day their reply was installation would happen by end of the day. This saga continued for 2 more days and as i got fed up called up customer support to raise a refund request and give me the money back. They said they would process and i would get a call with details in 24-48hrs. It didn't happen, so called the nodal officer informing the same about refund request, the response was same that i would get a call in 24-48hrs. I didn't get any so called the customer support again asking the refund status, the support guys response was the amount would be credited back to the account from where the money was paid in 7-14 days. It's almost 12 days since this was told, i don't see money credited yet into account.
Account no:
[protected]

I contacted act to get services and i paid immediately for the services and one of the installed came to my place and said they need to get a server board next day and install it. From that day no one called about the installation and whenever i call the sales executive or team lead they will never respond to my call or switch off their mobiles or simply block my number... Also, i received multiple messages from act saying "engineering services will be coming at my place to install" and i was receiving that messages for every single day but no one showed up...

Act is simply stealing money from customers for their false or scammed services...

I am now working from home and i am need of internet services and they are not even caring for me...

Guys, please check with this and help me to get this to higher officials...

Hi,

My internet cable was cut on 22/03/2020(don't know who did it) & i raised a query on 23/03/2020 with an expected resolution stated as 23/03/2020 at 6:00PM. But, the issue was never resolved i have been calling the customer support team(who r the worst i have seen) who have been saying the issue will be resolved in 24hrs since last Sunday i.e. 23/03/202 & its 26th as of now but, still the cable hasn't been fixed. The far more worse scenario is that a useless technical team member called me & informed that a technical person will be arriving at my location by the end of day but, none of them have showed up till now.
Thought that ACT was best but, now i regret my decision of going for ACT. U guys are really a scamming company who just steal money from customers & make them the victim o[censored]r endless stupid problems.
Shame on u people. U people should be imprisoned for the scam u r doing.
Now coming to the point u guys need to fix this ### problem ASAP & have some toll free numbers. U ### r one of the worst.

Hi,

My user id[protected]

My wifi Internet connection is lost from last 5 days.. I have been trying to call customer care but i am not able to reach as numbers are not reachable. I mailed to nodal officer but no reply.

I have my office work to be done but as Internet connection is lost i am not able to do so. No support from customer care.

I request u to please solve this issue as soon as possible as my office work is pending.

I have the worst experience with act team please before u take the connection think twice rest is your choice... I have requested for internet on 21march 2020 as we have work from home sales person called so polite and professional he gave all the details (Sales team-[protected]) he said we have to take 6 month plan as no other option so we made payment 5000k and he promised by wednesday the net will be connected and activated. Now on 25 march 2020 we called the same guy the tone changed so rude that i even cant explain u whatever we asked when we will get connection he said today and kamal ([protected]) the engineer came and did the connection and in 2hours activation will be done after 4 hours we called mr. Kamal and he said sales person has not updated the documents so need to contact sales person, now we called the sales person and he said yes i forgot to update the documents so i will do it now and net will be activated by 8.30pm from that time he stopped receiving our call and whatapp also he is not checking... Now we called the call center and they informed it will take more 3-4 working days. So my 10days is gone... When asked for refund he is telling some1 will call. What is this actually going on scam joke with customers we are lockdown need that's the reason paying 5000 in 1go... I want my complete amount to be refunded and action to be taken towards the sales person all cheap tricks they will do before sale and after sale 2 different person they become... I want the connection to be done in 1 day or refund of complete amount. Once everything will open i will complete in higher authority dont think we are weak we are consumers...

Hi team,

I made an order for broadband installation on 19th march 2020. But i haven't received the connection yet. I tried to contact the agent but he is not answering the call and i tried to contact his team lead prem t. Nagar branch and he is not helpful as well. He is not giving important to consumer. What i request is to provide a connect at the earliest.

Hello,
This is vamsi krishna.
I'm done with the booking and payment for act fiber net.
This is the. Its been 5 days and sales person who done my transaction is switched off the phone.
Raised ticket in first place sr[protected] service person ramana who visits my home and went back stating switch need to install and will bring and conplwt the installationy tommoro (Monday). Monday he lift the call and said that we can't give connection and u talk to sales person who is not reachable.
Cc team simply read out apology lines... Twitter support as well not responding... Where should i go now... Nodal and applate also not responding to my mails.
Completely no respect, no trust worthy and ruin my wfh.
Expecting resolution
Thank you.
Regards,
Vamsi

Hi,
I have raise below ticket and don't see any response from act either over mail or phone.
None of them tried to reach even after several chase-up over phone, twitter, mail.

There service help desk number seems is dead, there is no response at all.

I am not sure what kind of pathetic service they are providing in this crisis situation where everyone is relied over good internet service.

Can you please take action against it??

Your act fibernet ticket no:sr[protected] has been registered

I have requested the act for new connection before lockdown ..before fixing the connection why your ready to have bill payments without fixing new connection ..I want my refund right bow

It’s been 7 days since I have escalated to ACT due to Internet issue in my locality till now there is no response from the team. Each time I call the customer care they are making false promises / Avoiding our issue.

Ticket # SR[protected] was raised on Thursday and it was excepted to close on Friday with in 7 pm IST.

On last Friday I have called the customer care they told me it will be resolved by evening but it was not.

Again I called the customer care on Saturday morning they assured to fix the issue by afternoon 3 pm.. but no action taken when I followed up with the team they told it will take another 24 hours.

Now it’s been been 24 hours !!
I don’t know how to respond to this negligence.

I know due to outbreak of Corona Virus whole country is effected, In order avoid the infection/Social gathering we are working from Home !!

But due to your negligence we are unable to meet our client deadlines. Please do take responsibility/ Ownership for what your doing and fix the issue in our area or else will have to escalate this to higher authority.

Even I have attached the screenshot of my call history for your reference which states how many times I have reached customer care.

I n narayana, advocate, hyderabad, have requesting from 3 days for reconnection of our act net but no body taking care about the issue. Today morning i tried for new connection using current location and paid rs.4543/- through net banking using idbi account.
My old connection regd mobile number is [protected]
Name : n sai sharan
Account number[protected]
And my amount is credited to unknown account that is[protected]
Please give reversal to my account and issue new connection if possible.

I'm an existing act account user for 3 years.
I have raised service request sr[protected] on 12th march 2020 for gx device installation for separate network connection in my premises.

I have done the payment on 14th march 2020 for the same.
Payment number : t1, df8659, 0
Transaction ref num : p[protected]

19th march 2020 was provided as due date for completing the setup.
But till now (25th march 2020), installation was not completed and waiting for internet connection.

On making multiple calls to customer care everyday, i was getting the same response as "your issue escalated to next authority level and give us 24 hrs to resolve the issue. We will make sure the field technician to give you a call back". But got no call back from anyone. Feeling frustrated as im managing my work from home with the mobile network i have.

I spoke to act fibernet customer service person and they promised me to give internet connection within 48 hours if i pay for 6 months plan. But soon after i have paid the amount they stoped answering my calls so i would like to request for a money refund and order cancellation

I've been trying to submit the documents for a new connection of act fiber net, hyderabad.
The web page doesn't respond properly and im not able to submit the documents... So i want a refund of my money of 1000rs..
It doesn't even show what's wrong with the documents all bloody nonsense.. Fed up trying to upload them.. It will be good if money is refunded

Hi team

I am prashant bhat from chamundinagar (Bsk 3rd stage) bangalore.

I applied for an act broadbandnew connection. At the time of subscription i have been assured by your sales team that installation and activation will be done within 48 hours. Based on the assurance i opted for work from home.

I would like to bring it to your notice that even after week time team has not given me the connection and i am getting a assurance from customer care that it will be done shortly (Getting same response from past few days). The sales guy who gave me assurance is not picking my call from past 3 days.

Need your kind intervention to get the new connection so that i can support my office activities from home so that i can keep my family safe from corona infection.

My new connection details attached[protected]

Contact : [protected]

Thanks & regards

Prashant bhat

Hi team,

I have ordered act fibernet new connection today (Prospect id
#[protected] with actcrop company through their app on 15th march and paid the amount rs.14995/- for 12 months on the same day. Pfa order summary/documents for your reference.

Thereafter, the same day their sales executive have contacted me and confirmed that there is no service/support for my location and asked him to contact their helpdesk team for refund. Hence, i have dropped an email to act fibernet helpdesk to refund my amount but no response from them till now about my amount refund topic.

I have sent several remainder mails as well but no response from helpdesk team and also i tried to reach out them through 24/7 helpdesk number but could not.. Its always saying like that "customer care executive busy".

Now, 9 days have completed after i have complaint but refund is not happened till now.

Please request actcorp company to refund my amount the earliest.

Thank you,

Sekar muthu
[protected]