ACT Fibernet Complaints & Reviews

Hi, i am arun. My consumer id is 1448219. I got Act fibernet connection on[protected] and from[protected] onwards my speed got decreased. Then i called customercare then they are telling that my 50 Gb git expired within these 18 days. I knows that i didn' t used that much and they are providing some excrl in that the usage also wrong. So many people are complaining regards the same. So please take necessary steps to solve the problems as soon as possible.
Regards,
Arun

We took this act connection in last year december and till now never bothered about the usage. But this month (April'16) when i noticed that 30 gb got consumed with in 15 days, i got a doubt that my wifi has been hacked and so i changed its settings and did an extension top up of 15 gb. I raised a complain with act help desk asking for the consumption details. To my surprise, next day they closed my ticket without providing the details. I called back and reopened the ticket, and again they closed it after 2 days without sending me the consumption details. I had to call the help desk again (3rd time) where they said they've mailed it, i asked them to send it once again and also provided an alternative email too. Its been 4 days now since the complaint has been raised and there is no mail from them. Today again they closed this complain ticket without sending me the consumption details.
Even the extended 15gb got consumed in 10 days which is impossible.

I need complete consumption details of this entire 45gb (30gb+15gb) of the april month.

At my husband's office also they have act service and i'll make sure that they also change their subscriber if my complaint is not taken seriously by act customer care or who so ever is concerned.

My act complaint no. Is: [protected]

We requested for new act broadband connection and initially the executive have come and took the connection amount. Thereafter no one showed up for installation. After prolonged calls a hardware guy arrived and did the hardware installation. After that some one has to come with a power adapter and has to take care of the remaining connection activation part. No one arrived. We went on calling the executive who took connection fee from us. He gave some number and that guy does not pick the phone at all. We tried reaching the customer care and they started saying that they cannot provide the connection and they'll refund the amount. I'm not concerned about the money here.I'll be getting the refund at some point of time. But we wasted a month of our time believing that we'll get connection one day. Should not they be checking the connection feasibility even before taking the connection fee from us? What are the technicians for then? Why we have to waste our time, money and lots of call duration while trying to reach customer care and other related technicians/executives? I want the connection. Not the refund. If connection cannot be provided, I need compensation and apology for dragging things and wasting our time and breaking the trust we put on them.

Username : 11167067
Account ID : 1157293
Subscribed Package : ACT Blaze

There is a serious issue with the stats calculated and provided by the ACT portal, It is impossible for us to exceed the limit of 50GB within 10-15 days a month.

We had taken the ACT BLAZE plan and paid the advance for 6 months. After these six months, the usage stats began to show funny numbers. At first we felt, it was our usage and reduced the amount of internet usage and still the stats would exceed 50GB. We have been facing this issue for the past 5 months and still there has been no solution from the side of ACT Fibernet.

We have changed our wifi password and security settings and tried many ways to secure our wifi, in the hopes that the issue would resolve, but it has not. We had contacted ACT customer care as well as the person incharge of ACT broadband in our locality every month, but they have been of no help.

This month we were out of town for a few days, our modem was switched off and there is no chance of it being used. Yet, on return we get the message that we exceeded the limit! Other tenants in our apartment are also facing the same issue. We are really disappointed with the services provided by ACT FIbernet.

Hi,
I have taken Beam internet connection.initially it was good for speed.but this company is not that much good to provide the service for customer problems.
recently i was shifted my house i raised the request for shifting my internet connection also .but its almost 5 days completed till now nobody responded for my request and when i called to customer support they are saying that we will resolve with in 24 hours.
i really got frustration after repeated calls to Beam customer care.worst service i never ever seen such kind of service.

Regards
suman

What is overall expected?
1. Value time of customer, send prior message what time technician will come along with his name and number, so that appropriate adjustment can be made and ask technician to be punctual. Wasting a day just for technician is not good idea.
2. When issue is raised, provided permanent solution.
3. If internet is not available to customer for more than day, refund.

Details:
I am facing network connection issue, i called customer care number at evening, they registered my request and told me that issue will be resolved in 24 hours. Till next day evening nothing was done, when i called back again then i was told that ticket has been closed. They again re-registered a new request and again told me that it will get resolved in 24 hours. Next day technician called me at 1: 15pm, that he will reach in 15 min, till 2:30pm he didn't come, when i called back, he told me that he will reach in 20 min. He came to my place at 4:30pm. First thing, do these customer care technician value time of their customer, what is expected if customer has registered for complain, then they should be keep on waiting for technician whole day. Most of people here in hyderabad are working, do they think that customer will skip their work waiting for technician.
He did some jumbling, set the network up, when i asked him what was the issue, he answered port is damaged. I asked what did you do, he answered he has used other port.
My internet worked fine for 1 day, next day again same issue. Called back again 24 hours. In this case i was unable to use internet for 3 days, will they return money for that.
Also i am pretty sure he unplugged some other customer internet cable from port, to plug-in mine. Again may be that customer registered complain, so he might have removed mine, to make that customer happy for a day.

The following is an account of a complaint I had posted on this forum on 4th April and also sent mails to ACT. Their appellate authority told me via mail that the issue is closed. However since two days i.e 20 th April onwards I have been getting calls that the bill is pending. Below is the whole story :

I had asked ACT for a new broadband connection at residence. The sales person Mr Kalyan was very quick to come home and fill the form and collect advance cheque for six months. He promised to fit connection by next day. Next day man came at 5 pm rather than the 11am which was promised. He said your cable is not ok and new cable has to be put for our connection. I have complete internal wiring in the house. I said fine I shall get it changed. He said that by tomorrow (March 21, 5pm) your connection will be activated. I said ok. On March 21 early morning I got the new cable put and then called the salesperson(Mr Kalyan) that he could send his person. He said fine, it would be done by 5pm on March 21. Kept waiting till 6PM, no one came. Tried calling up the salesperson and the technician who had come previous day, however no response was elicited.They did not even bother to reply back to my calls. Then sent SMS at about 8PM that if he does not call me withi 5 minutes, then he could cancel the connection. Promptly within 5 minutes someone calls up that he would come within one hour and fit the connection. The person(Pavan or praveen) comes at 9:15 PM, tries to set up the connection and fails. He tells me that the account is not activated at the backend and he would get it done tomorrow(March22) by 9AM. I say ok. Morning I ring up customer care and they say the account is already active. I say that when connection is not installed then how can account be active. So I send them a mail that kindly cancel this connection.
They send a mail back that cancellation is in process.
When account has not been setup how can it be cancelled, I fail to understand.
Anyway, after few days that is today, I recieve an SMS stating that you have a bill for APRIl which is to be paid (Amount Rs 496). This is after mails which state that your account has been suspended.
So this is what you expect from ACT.

This is regarding ACT broadband relocation issue.

- I have paid bill for 7 months ( 6+1 month plan ). Please find attached copy of invoice.

- Now I am relocating from my existing place to new place.

- I raised request to ACT for transferring my connection to new place where I would have to bear additional charges ( Rs 500 ) for setting up connection again. Request No [protected] which was sent to my phone and I can produce documents for same.

- I was informed over call that as ACT is not functional in that area, connection can not be transferred.

Complaint:
=========

1. I request ACT to transfer connection failing which, ACT has to refund money because I will not be using their services any more.

2. I raised query for same and asked ACT to help me out in this matter ( PFA ). I got confirmation for raised query and same had to answered within 72 hours. I have been waiting and it has been more than 72 hours, there is no communication from company.

I have been using act broadband service since one year now and recently i upgraded the plan which gives me a limit of 250 gb usage a month.

My maximum consumption till january 2016 was only 90gb to 120gb a month and i crossed fup (Fair usage policy) on 29th or 30th of every month.

From the time i upgraded to 250gb plan, act does not fail to consume 14gb every day. It was really shocking to see 16gb consumed on the day when there was no one at home and the router was switched off, i called and asked for an itemized download usage.

However i was given the fake usage, i am not convinced of the usage. Today from morning 6 am to 11am i used internet for gmail and two youtube videos and now my usage is over 4gb for that. Youtube videos watched at 240 resolution which is really low.

This needs attention to everyone who wants to go for an act connection. Please check ur usage and raise a complaint if you see any illegal usage.

This service is pathetic and no one answers the complaints, the customer care guys just take ur complaint number and its been 4 days since i have got any answer for my query.

My account number is 11158557
Account is in the name of nahid saleem.

Hello act fibernet,

I am sagar from bangalore. I am writing all the activities happened chronologically.

1.I have raised ticket no. [protected] on 31st march 2016 to shift my connection.
2.On 2nd of april i have raised another ticket [protected] to remove power connection to the act box from my old house and disconnect the connection .
3. On 2nd april i got confirmation that ports are available at my new location.
4. On 5th april 2016 ticket no. [protected] resolved by disconnecting at old location. (However i am not using the internet after 1st april as i already shifted to new location.
5.On 6th april your representative collected rs500 as shifting charges from me.
6. Till 16th april i have called the customer care several times. Every time i was promised that the same day it will be done but nobody turned up. It showed your very much unprofessional behaviour towards customer.
7. Finally on 16th evening i got the connection with lot of hassle and waiting.Meanwhile i lost my work due to no connectivity.[protected] for shifting closed.
8. On 17th april i had to raise another ticket[protected] for the invoice of month of april. For month of april i didn't have connection for 15 days due to your unprofessional service and negligence towards customer. Then you are asking me to pay for the whole month. In today world service shouldn't take more than 24 hours. You guys took your own time and customer have to pay for it? It's just cheating.
9. Ticket on billing [protected] has been closed on 18th april. When i called customer care, the person confirmed that one day's amount was waived off. I couldn't understand how your billing team was able to calculate for one day. They didn't reach out to me and closed the ticket with such a pathetic solution.
10. I called customer care again and reopened the case .I had to explain all my pain points to him. You guys are real nuts. Don't know how to give service. I didn't have the connection for 15 days. 50% of the charges should be waived off. Please have this fixed immediately. This was a delay from your end. Not my mistake. I should not be charged any late payment fee as it's a delay from your end.

Thanks,
Sagar

User 11334398: act reset the data on april 1st for 75 gb and on april 2nd i receive sms saying maximum data usage reached where as i was out of station from april 1st. No one has used the data. When i call the customer care no proper response was received and each of the call center guy says we have note down the complaint number and i'll get a call back. I already paid for 1 year..And this is just 4th month. I never receive call back from act and they send msg stating the ticket has been closed.Very much frustating
Act is just cheating customer. Now i need to route thru consumer court.

Dear Public,

I gave a shifting request from Mylapore to Mahalingapuram 10 days back. The customer service team told it will be done in 6 days.

Some one from Help desk called me next day and asked my completed relocation address, it was provided to them with landmark information.

But no response from them for next 5 days, Again I had called them and asked the status. The response was unaccetable, said, no relocation information was provided hence it is on Hold. If I could asked the new connection they should have called more then 100 times. But they never care for the existing customer. Sick of the service from #ACT.

Again I had called them today. the response was another 3 more days will take to complete the request.

This is the poooorest level of customer service shown by #ACT broadband #actfibernet

Guys please do not wait for reconnction/relocation issues, always cancell the connection immediately for #ACT and take the new connection from another vendor, now we have 100 of vendor who does the support good then #ACT.

Sick of this team now.

#ACT managers should respond now to take this kind of working team in their organization. If not better shutdown your services.

Thanks

Most depressed #ACT fibernet customer

Hi,
I am sagar from bangalore. I have requested act fibernet to shift my connection to new location on 31st mar 2016 (Request no [protected]). They have confirmed me on 2nd april 2016 that connections are available at my new location and they can provide me. One of their representative collected rs500 as shifting charges on 6th april 2016. I have sent my address proof to ccr. [protected]@acttv.In. So far no technician has visited my place to give connection. Several times i have called and they told me each time that the connection will be given same day by 7 pm (Seems like some standard bull reply). It's been 14 days from the day i raised request. So far no connection. I am not able to work due to this. I last my money and i am losing time too. Very bad service experience from act. Please help me get my connection immediately.

Thanks,
Sagar

Very much dis-satisfied with the services provided by act fibernet. Id:[protected]Hyderabad - srinagarcolony). From last 2 months im facing frequent disconnections. I raised multiple complaints on this, everytime they are saying the main box from where im getting connection is on one building of next street and they are switching off power. From last 10 days literally i have 2 days connection only.
How many times do i need to raise complaints ? Everyday ?

I am existing costumer o[censored]r Beam fiber (ACT) from ramanatapur since 3 years, we shifted to new location i, e Warasiguda, Secundrabad, we raised a request for new connection and the person responsible for this in that area is Mr. Naveen, i contacted him and i myself went to the office for speedy connection as i needed the connection asap and paid for six months, and he is not responding since then, is that a professioinal behaviour ? i am very frustrated by this kind of behavior and i raised 6-7 tickets regarding the same but there is no action taken, is that a customer problem he should pay the amount to you people and be back o[censored] for the connection? i reported this to the main office too but there is no action take, who will answer my query??? i finally raised a ticket for cancellation of the connection as i got it that u people are not worth taking service, for that also u ppl have problem not reached me till now, if this is the service you offer for a new connection then what if i face a problem later on...you people will lose customers if this kind of behavior. Very bad service. FIY : My name is Pradeep Mahendra ([protected]) connection is on my name.

I have sent emails to act support email id 3to 4 times,
I get a ticket no and company persons are just closing the complaints without even asking me/resolving my problem.
I just want cancellation of my connection and want refund of my account back,
Company persons are just troubling me all the times.
Ticket no's :
[protected] & [protected]

My rmn is [protected]
My email id is [protected]@gmail.com

For last 3 months my fup limit of 50gb data is getting consumed within 20 days of time. I have asked for a detail usage details what i got is upto 18 days it was 32 gb and no usage details for next as they do not have those data available. I have asked repeatedly through calls and mails to customer care but dint received any reply. I have even put mails to their nodal team and appellate authority but no response on the issue rather got a call from nodal team mr. Srikanth who the forwarded me the usage details of apr'16 whereas i have repeatedly told him over phone its for mar'16.

I would suggest everyone not to take any service from actfibernet / beamtelecom as they are fraud. Your fup limit of even 50gb will be over within 15 days o[censored]sage only.

Below are some my mail chain snapshots from which you will get an idea about it.

My a/c id[protected]


Dear nodal team,

I have asked for a usage details for the month of mar'16 and my all complaints are related to mar'16 billing cycle not for apr'16.
Being a nodal team even your team do not know what is the issue and what is the concern.

Do you people really work for the company or only writing mails as per your wish not even gone through the mail chains that i have circulated.

The nodal team person mr. Srikanth called on 7th mar'16 and confirmed some technical team will call up to resolve the issue and will find out the concern that is i am facing. But to my utter surprise mr. Srikanth - the nodal team even you do not know the technical team person who is handling what. Till date as on 9th mar'16 i have not received any call from any of your team.

Really strange !!! Your nodal team also be called as customer care team only.

Dear appellate authority,
Can you please look into the issue and tell me what is happening in actcorp.
I am eagerly waiting for a quick reply from you atleast.


Regards,
Satyabrata dash


On 7 april 2016 at 19:22, act - nodal officer wrote:

Dear sir,

As per the telephonic confirmation, please find the attachment o[censored]sage details.

Best regards
Nodal team.

Act fibernet
Email : [protected]@actcorp.In
Website: www.actcorp.in

Dear nodal team,

Can you please update me on the below concerns?
I have already sent 3 times mail to your nodal team mail id but only thing i got is we are working on the issue and will get back to you.

Dear appellate authority,
Does your nodal and support team really look into the issues or are having their own repeated lines to write it on mail as if they have taken care of everything.

Being a service provider the service level is the worst quality that i came across. It's my mistake that i have chosen actcorp as a service provider.
Not expected from a company called as as actcorp. It's really harassing.

Regards,
Satyabrata dash
[protected]

Dear officer,

Hope you are fine and wish you would be taking some kind of action regarding the multiple issues and problems that I have faced for the past 6 days.

For your information, I am one of your customers, who has placed a request for reconnection and my account number is[protected] with registered mobile number [protected] and home address is 8-3-228/1280/146, jawahar nagar, yousufguda, Hyderabad.
Below are the lists of problems that I had faced because of mismanagement, unprofessionalism, lack of coordination, not keeping up the promise, etc. of your customer service team, escalation team, technical team, the receptionist at your branch office in Krishna nagar.

Problem 1: I requested for reconnection on April 1, 2016 and a technical person came to my home and reconnected the wire to the box, which was fixed at my home. The same day I received a call from a lady for the payment of amount, I told her that there is a power discount of 2 years (1200 rupees) and I want to go for 6 months plan rather 1 year plan (which I took earlier). She promised me that she would get back to me after taking permission from her manager about the same. Now here comes the issue, I waited for her call the whole Sunday and Monday and I received her call in the evening hours of Monday saying that she can give me power discount of 1200 rupees for 2 years and the amount I have to pay is 2893 rupees and she would be calling me within half-an-hour, but she didn’t turn up. I was waiting with my laptop and credit card for the payment of the amount. I made calls to your customer care service and they just came up with the sentence every time “I am sorry for the inconvenience caused and I am expediting the issue and it will be solved within 24 hours.” I know this clichéd sentence is taught to every customer service executive in your training rooms, but it was my bad luck that I had to listen to these sentences infinite times that I got fed up listening to it.

Problem 2: I applied for a reconnection and your technical executive’s work is to not to disconnect my service wire from the box and for your information, that box is fixed at my home. This technical executive, he came on Sunday evening when I was not at home and disconnected my wire and connected someone else wire though he is aware that I applied for reconnection and I have full right to let it be connected as the box is fixed at my home and I am paying the power bill from the past 2 years.

Problem 3: After not receiving any of the calls till Tuesday neither from technical team nor from the bill payment team, I requested your executive to escalate the call to the escalation supervision so that the issue can be sorted out as soon as possible. A lady by name Parveen took up my call and promised me that by the end of the day she would be sorting this issue out. I believed her words, but in vain. No one turned up at my home to reconnect the wire that was disconnected by the technical executive. I also informed her that I had waited nearly 48 hours just receive a call from backend team for payment of the bill and also told her that the lady didn’t call me or taken any action who has promised to call me within half-an-hour. And this lady (parveen) has given me reassurance that she would sort out the problem. I waited for the resolution for whole day and nothing happened.

Problem 4: The next day i.e., on Wednesday I made a request to escalate my call again to the escalation team. I don’t know it was my fortune or misfortune, the same lady (Parveen) has taken up my call and she again came up with the apology and a fake promise that she would personally call after 10:30 a.m. after speaking to the backend team and sort out the problem but nothing happened. She didn’t even call me that she was not able to keep her promise because of some reason.
Problem 5: When there was no response from any of the teams and no call backs, I again requested the customer care guys to escalate the call. Now another lady (Bharthi), she picked up my call and she reiterated the same thing and same fake promise. Moreover, I don’t understand who has made this lady an escalation supervisor who doesn’t know the mode of payments. She was saying that I cannot pay the bill by my credit card. She said credit card payment is only for some customers, not for everyone. I thought I must check about the mode of payment with someone else too and again called customer service and got an answer from one of the customer service executives that I can go to branch office and pay the amount through credit card or else can walk-in in any of the mee sevas and pay the amount. Because of these two ladies (parveen and bharti), I came to know that your escalation team members has no knowledge about anything and are truly unprofessional in retaining the customer and keeping up the promises and honing the knowledge about the service that they have to give.

Problem 6: I went to your branch office, which is in Srinagar nagar on Wednesday afternoon and told the lady who was at the reception about the issue. She said within 4 hours she would be sending a person to reconnect the wire. I made a request that I want to pay the amount as you have assured me that the problem will be sorted out. She denied taking the bill amount as she is looking for some kind of feasibility. I did not understand what feasibility she is looking for. She said I could do online payment after the portal is reconnected. Here comes the catch, she is not aware that I cannot pay the amount through act portal page as my account is still in deactivated mode. She too does not have any knowledge about the mode of payments.

Probem 7: A technical person turned up in the evening hours of Wednesday and reconnected the wire, and then I made call to your customer service just to let them know that I can see the portal page and I want to pay the amount. A customer service executive by name Ashwini has taken up my call and my goodness what a harsh tone she was maintaining while talking to me as of she is doing me a huge favor to me rather doing her duty. Oh my my! In my life, I never talked to such kind of executive who does not know how to empathize the customer and the attitude she was showing was intolerable.

Problem 8: I went to mee seva to pay the amount at 7:30 p.m. on Wednesday. When this mee seva person checked on the bill, it showed that it is not yet updated. It was the duty of the executive who called me up on Saturday for paying 2893 rupees to update it, but she neither called me up (as she promised to call within half-hour) nor she updated the details and again I was unable to make the payment.

By the end of Wednesday i.e., April 6, 2016, I faced these many problems and do not know how many I have to face in future.


Thanks and regards,
Syed Sarvar

I am ACT Fibernet customer bearing account number[protected]. Every month FUP has to be reset to 0. But that is not happening. I sent a mail for daily usage limit. For the fast 3 months, i am keep on sending mail and escalating to their management. I am received calls from them, but no action has been taken.

Today 6th April 2016, the usage showing as 29.25 GB (Quota 35.0 GB). Even some time not at all work.

How to convey the issue not sure. So, I am complaining against them.

I went for 12+2 months plan in July 2015 and i confirmed from ACT customer care regarding refund policy. The policy was to refund back whatever amount remaining to my account. I have the policy paper with me. Now i am planning to disconnect the connection and they are denying the refund. ACT is telling they have changed the policy and will not refund. I have proof in hard copy of the refund policy.