Air India — ticket refund

I tried to book a flight ticket from air india website on 17th february, 2020. The ticket was cancelled due to a glitch in the website. The ticket was a round trip from malpensa (Mxp) to kochi (Cok) departure date 12th march 2020 and return 23rd march 2020. I haven't received any details of the ticket from air india. So when i called the customer service it was informed that the ticket was cancelled and the cancelled pnr is: ysfvm. 485.22 euros was debited from the credit card. Our bank has confirmed many times that the transaction was executed properly on 17/02/2020 to merchant and has been successfully registered with the merchant account on 19/02/2020. So the money is with air india and refund has not been given even after 3 months now.
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Complaint comments 


I cancelled my flight from ranchi to pune that was on 27th of June. PNR- J3TK3D.The cost was Rs 7018, haven't yet got any update regarding the refund. THis is the 15th time i'm complaining for the same.
we have booked our tickets for delhi to London for 1june 2020 and return 11 June 2020 tickets[protected] Daksh dhir second passenger[protected] MRS ASHINA DHIR[protected] MS NITYA DHIR[protected] MR RAMAN DHIR due to covid flight did not operated we have requested for refund several times and mailed them also for refund its more then five months pls get our refund ASAP THANKS
we have booked our tickets from delhi to Tirupat ticket no i[protected] name NITYA DHIR dated 29 April and return 30 April others three tickets no areAir India Booking Reference : YC9FX DAKSH DHIR ASHINA DHIR RAMAN DHIR make sure we get the refund ASAP THANKS
i requested for refund of my return journey ticket from JFK to HYD for 2 passengers
But unfortunately i received an amount of Rs.6120 as refund for my unused return journey ticket.
The total amount i paid Rs.1, 38, 600 for entire journey.
the return journey worth is Rs.69, 000.For this amount i got only Rs.6120.
How can air india justify on this?

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