Aircel Complaints & Reviews

Hi Harshi Krishna,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Hi Uday,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Hi Muthuraman,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Dear Muthuraman,


Thanks for sharing your concern with us, To migrate from postpaid to prepaid you will have to visit the aircel store with the following details :
Address proof
Signature for verification


Regards
Aircel social care team

Hi Aaditya,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Dear Aaditya,

As per our system records, it has been found that you recharged with 209/- on 07/10/2014 19:04 and have received all the benefits of 260/- free talk time and 260 MB data . You have already utilised this free talk time and his data balance is about 201.32 MB which will be expired on 11/20/2014, 23:59. Moreover, you can view the free balance by dialing *143*09# from his handset. Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in

Dear Sir,

Sorry to say you but I didn't receive any SMS from your end about my SMS pack Expired, and even didn't got any update or Message after recharging my account with Rs. 209 that how to check balance and neither it was showing anything while when I was messaging, as it was deducting from Rs. 209 without my knowledge. If I recharge with Rs. 209 you guys should update me from where I have to check my balance, previously i got an update date i can check those balance by dialing *128# . As per your system you can check that when I complain about the things your representative has forwarded me the SMS about how to check balance and blamed me that I have received earlier. I know you guys are Expert in Defending yourself, but want to know what's your excuse on this. Your service really make customers disappointed and lose faith in you as a service provider.

Sir, i recharged today with 103rs recharge and got 90rs balance, and i din use it much still it got over within 4 hrs. kindly help .
my number [protected] (aircel)

Dear Aircel team,

I m in Karnataka state, I don’t have any activated service. I called many times to aircel customer support but not able to connect from Karnataka. Kindly reuest u to deactivate my all other services because when I do recharge my balance getting deducted witout any mail or message i have check its showing ("there are no activate buckets.") Kindly chek it and do needfull.

Thanks
Praveen kumar garg
Aircel no. [protected]

Dear Praveen Kumar Garg,

We regret for the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount Deducted:

Warm Regards,
Aircel Social Care Team

Dear sir,
Today few minutes back I have got a sms of activating MALL MASTI SERVICE for this Rs35 git deducted. But when I have called your VAS DEACTIVATE number 155223, IVR replied there is no such service activated. Then how Rs 35 got dedicated?
Called CustomeCare, they provide USSD still same info showing. Then how Rs35 got deducted?
Aninda Sarkar
Mob: [protected]
Bolpur, WB

Dear Aninda Sarkar,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Hi,

This is Mala Ray. My no is [protected]. I have recharged Rs. 120/- talk time and Rs. 38/- promo in this no on 10th August 2016. Rs. 50/- has been used by me after the recharge. But on 18th August I have no remaining balance which should be Rs. 70/-. But I have not used any net usage or any other facilities. But why the balance has been deducted? How I receive my unused balance?

Dear Sir/Madam, I recharged my aircel sim with rs 160. I had total amount rs 185 in my account, I didn't use it much, yet it got over in just a day. I want to know how it got deducted without any prior notifications and the whole system is very opaque. Kindly help me. Thank you.

Am manimegalai..my num is [protected]..I didn't active aircel talkies..but my balance of rs 30 deducted every month.. Refund my balance of rs 30 immediately

How to check the last three deductions on aircel? for a few days i have noticed that there is a constant deduction in my balance which cant be tracking and is deducted without usage.There should be some transparency in your deduction procedure so that the customers may also know & doesnt feel cheated.
My aircel number-[protected]

Hii

Hi I have required my other no details as deducted amount from this no.[protected] know I required last 10 days recharge and deduction step by step.

Hi Probhakar Mohinta,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Santhakumar R,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Sangeeta,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Vikas Verma,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Sidhartha Bora,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Hi Sarvesh,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Rohit,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

[protected]

Hi Ramesh Saharma,

Thank you for reaching us at Social Care.

We have forwarded your compalint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Javed Ali Khan,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

I have not been given a Complaint Number as one of your executive over the phone told me that as there is no roaming service by Aircel in Srinagar my case does not exist. I do have the call recording with me where in He clearly mentions that he can not issue a Complaint number to me with respect to complaint I have made. My no. is [protected]. Kindly ask some one to contact me and get this issue resolved.

I will, in the mean time, send the email on [protected]@aircel.co.in as desired.

Hi Javed Ali Khan,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

HI THERE @ [protected]@AIRCEL.CO.IN, I HAVE RECEIVED AN EMAIL BY SOMEONE NAMED MR. DAVINDAR (COPIED BELOW) WHICH DOES NOT RESOLVE MY ISSUE.


Dear Customer,

Thank you for writing to Aircel.

Your service request number is 1-[protected].

We would like to inform you we have been investigated that your numbers([protected], [protected]) has been activated post positive tele-verification on 09/09/2014.
Hence no issue found at our end.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Thanking you and assuring you of our best services always.

Thanks & Regards

Davinder Pal

PS: In case you require any further assistance, Please
Dear Customer,

Thank you for writing to Aircel.

Your service request number is 1-[protected].

We would like to inform you we have been investigated that your numbers([protected], [protected]) has been activated post positive tele-verification on 09/09/2014.
Hence no issue found at our end.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Thanking you and assuring you of our best services always.

Thanks & Regards

Davinder Pal

PS: In case you require any further assistance


I HAVE REPLIED IN THE FOLLOWING MANNER

Dear Davinder,

I agree that "positive tele-verification on 09/09/2014" was done but I was even assured by you (AIRCEL) that once I reach Kashmir the numbers would work, which has not happened till now. KINDLY NOTE THAT NOT A SINGLE CALL HAS BEEN MADE TILL NOW WHICH ITSELF PROVES THAT NUMBERS ARE NOT WORKING. I kindly request that these no.s be deactivated after you recieve this email and whatever amount I have made as security be kindly adjusted. PLEASE PLEASE, I REQUEST YOU AGAIN TO HELP ME RATHER THEN GIVING NO RESOLUTION TO THIS ISSUE. You are free to call me on [protected].

regards

Javed.


KINDLY HELP ME IN RESOLVING THIS ISSUE PLEASE.

HI every one, Yesterday I received a cal from Mr. Pramod (phone no. he called me from is [protected]) with reagard to compplaint I have made. We had a conversation during which I reiterated that I, Javed Ali Khan, was issued two numbers namely [protected]-94 and I was promised that after verification the numbers will start working and were in a position to be used in Kashmir (srinagar). These numbers were taken especially because of floods in Kashmir and everyone knows that only Aircel network was working that time. Once the numbers reached Kashmir they never worked, not even for once.
TILL NOW NOT A SINGLE CALL HAS BEEN MADE THROUGH THE ABOVE TWO MENTIONED NUMBERS.
Recently I received a call from Aircel executive asking for an amount of Rs.450 as monthly bill. As these numbers never worked, especially when it was needed, I decided to make payment in full and final and discontinue the service. I approached the Aircel centre in lajpat Nagar, the same place from where I have received the numbers, and asked them to stop services to these two numbers. But they told me that I have to keep them for another 2 months before I can discontinue.
I discussed the whole issue with Mr. Pramod yesterday and he told me that he would call, but till now he has not spoken to me. He even said it is Okay that if the numbers did not worked in Kashmir.
HOW CAN IT BE OKAY WHEN THE ONLY REASON WHY I BOUGHT THESE TWO NUMBERS FROM AIRCEL WAS TO KEEP INTOUCH WITH MY RELATIVES IN THE TIME OF EMERGENCY AND BOTH OF THE NUMBERS NEVER WORKED?
HOW CAN IT BE OKAY IF THE PROMISE WAS NEVER KEPT BY AIRCEL AND I WAS NOT ABLE TO KEEP IN TOUCH WITH MY FAMILY MEMBERS IN THE TIME OF NEED?
STILL I AM HONOURING MY PROMISE TO PAY BUT THE SAME IS NO WHERE TO BE SEEN FROM AIRCEL.
I Kindly request you to help me and provide a resolution to this issue. By calling me up and not giving any resolution to the issue is making things worse.
I request you again to adjust the amount I have paid as security and I am ready to make the remaining amount liable to me for the 1st month, if it is Rs450/ for one number then it must be Rs.900/ for both of them, and I request you to discontinue the service of this number at once after receiving this email.
Please, Please I request you again and again to discontinue the services of the two numbers as soon as you read this email and ask your people to contact me and I will make the payment as I have mentioned in the above paragraph.

Email sent to :
aircelsocialmedia <[protected]@aircel.co.in>,
appellate.[protected]@aircel.co.in,
"Delhi - Care (E)" <care.[protected]@aircel.co.in>

and shared as message on Facebook account of Aircel India and Aircel Mobile Plans

Hi Rajesh Desertrose,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Hi Kanak Anupama Pal,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Suddenly i received message that i i am using my number [protected] for telemarketing and my no. Will be deactivated in 24 hours but thats not so i am only using this no. For personal use what should i do now

Hi Santhu,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Dear Santhu

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Aircel No.
Alternate No:
Problem faced in laptop/Mobile phone:
Error message received if any:
Handset Model & Brand:
Landmark (location where facing issue)
Duration since facing the issue:

Warm Regards
Aircel Social Care Team

Hi Mukulika Mondal,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Dear Mukulika Mondal,

As per our system records, it has been found that your balance got deducted due to usage of data of 120.9/- from 29sept to 11oct-2014.

Hope the resolution offered meets your satisfaction levels too.

We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in

Hi MOHAMMED,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in