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Alliance Broadband Complaints & Reviews

alliancekolkata.co.in
1
Updated: Apr 1, 2026
Complaints 542
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Bad 😕 It seems that Alliance Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Alliance Broadband reviews & complaints page 12

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S
S_Seal
May 30, 2020
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Address: Kolkata

No internet since 20/05/2020. Local service provider say alliance is not co-operating. Every day, same excuse, tomorrow it will come.
Alliance Broadband customer support has been notified about the posted complaint.
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    J
    Jasbir Singh Dhillon
    May 30, 2020
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    Address: 359 sarkar hat lane , kolkata 700061

    From 20.05.20 our internet service stopped.
    Now on 30.05.20 it has not been restored. 10 days have gone.
    Since we are wroking from home, we are suffering a lot. Right now we are using jio.
    Alliance Broadband customer support has been notified about the posted complaint.
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      J
      Jasbir Singh Dhillon
      May 30, 2020
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      Address: 5 sarkar hat lane , Kolkata 700061, Sarsoona

      From 20.05.20 our internet service stopped due to amphan cyclone. Today is 30.05.20 till today it has not been restored or resolved. Your toll free number is also not working.
      Alliance Broadband customer support has been notified about the posted complaint.
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        D
        debasis120490
        May 29, 2020
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        Broadband stopped working after 05/20. Work from home is hugely affected. No resolution provided yet. Everyday they are saying it will be resolved today but nothing happened.

        User id: das131_mb
        Alliance Broadband customer support has been notified about the posted complaint.
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          D
          debasis120490
          May 29, 2020
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          Address: Kolkata

          I don't have internet connection since 05/20, work from home is hugely affected. Their toll free customer care number is not reachable. They are saying everyday it will be resolved today for past 5 days but nothing happened.
          Alliance Broadband customer support has been notified about the posted complaint.
          May 29, 2020
          Updated by debasis120490           User id: das131_mb

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          User id: das131_mb
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            P
            pradyutvam2
            May 29, 2020
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            Address: Subhasgram, R.N.C Road (East)

            The company doesn't care for its customers.
            I have a optical cable broadband connection and after amphoon in 20.05.2020 the connection is still not restored till 29.05.2020 8:00 pm.

            On reaching out to local operator, the phone was always switched off and not even replying to whatsapp messages.

            The customer care of alliance was also down since 20.05.2020 for nearly 8 days and not even properly working for these 2 days.

            Customers are not given exact day as to when my connection will be restored in customer care (If luckily it connects).

            For these last 10 days no internet my project work is getting hampered and need compensation.

            Client id: [protected]
            Zone: r. Enterprise
            Alliance Broadband customer support has been notified about the posted complaint.
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              S
              Sagar1585
              May 29, 2020
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              Address: Kolkata

              There is no stable connection since the amphan storm. Its getting annoying now. I have already raised a ticket. None of the alliance customer service or phone numbers are reachable. Alliance has not contacted me in any manner to update on the situation. I could not work since 20/5/2020 and its hampering my job.
              User id - sc151_at
              Client id - [protected]

              My contact no is [protected]

              I want a resolution and fast

              Sagar chatterjee
              Alliance Broadband customer support has been notified about the posted complaint.
              May 30, 2020
              Updated by Sagar1585               The connection came back today morning and again got disconnected at 14:20. Its just not getting back to continuous connectivity
              Jun 04, 2020
              Updated by Sagar1585               The connection was on and off since June 1 till about 13:30 today, June 4. But since then the LOS light has been blinking red and there is no WiFi connection
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                M
                M.chanda
                May 28, 2020
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                Address: Kolkata

                It has been 1 week since the cyckone amphan that the internet connectivity has been down. Some nearby areas have got the connectivity but not in my area yet. It is so frustrating working from home. They never think twice before asking for payment but so pathetic service now.
                Alliance Broadband customer support has been notified about the posted complaint.
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                  D
                  Deepsikha Banerjee
                  May 28, 2020
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                  It's been days since the cyclone and connectivity is still not restored.

                  Please let us know by when can we expect restoration.
                  Alliance Broadband customer support has been notified about the posted complaint.
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                    M
                    Muzzle _47
                    May 28, 2020
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                    For 6 days i've been having los, yesterday there's no more los but still getting wan connection error, it's been a week since the internet is down. Alliance toll free is not working, no reply for multiple emails i've sent. I don't know what these alliance guys are doing.
                    Alliance Broadband customer support has been notified about the posted complaint.
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                      B
                      Bapi1993
                      May 26, 2020
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                      Its been 6 days since the cyclone hit . Checked with few of my friends and they have their connections(from other providers) restored on the very next day. I don't understand what you guys are up to. The customer service number is either switched off or not reachable .By any luck if they pick up "Surprise... we don't know when it will be restored".Are you guys serious ?? if the customer service guy can't tell when it will be restored then who will tell ? Common guys be serious and fix this asap otherwise till the time your service is up there will be no one to use it.
                      Alliance Broadband customer support has been notified about the posted complaint.
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                        S
                        Subha B Roy
                        May 26, 2020
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                        Address: P-31 Nani Gopal Roychowdhury Avenue, Phillips, Kolkata -700014

                        Um-pun arrived on 20th and connection was cutoff.Understandable.But 6 days have passed and I am sitting ducks here.Connection hasnt been restored till date.Pathetic service and the lackadasical attitude of the customer service will lead to its demise.I mean... come on alliance! Is this the best u got?No service and still u expect us to invest in your connection..Restore the services at the earliest or you will get another angry customer who will complain and look for other alternatives other than ur net.my username sbr_rl
                        Alliance Broadband customer support has been notified about the posted complaint.
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                          M
                          Muskan Minda
                          May 26, 2020
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                          After kolkata was hit by cyclone we have lost our internet connection, today is the 6th day we are still facing this issue. We all have our offices every day and with no internet connection its really difficult to work. The numbers provided to us for customer care is either switched off or not reachable. It's really irresponsible on your part to firstly not restore then internet and secondly to not inform us regarding the present situation and when will it come back. Hope so immediate reaction is taken.
                          Alliance Broadband customer support has been notified about the posted complaint.
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                            H
                            Hazard Fan
                            May 25, 2020
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                            My username - rcn_kza
                            It's 6th day there is no internet connection in my locality.. Called my local operator he told it is switched off from the main.. I tried to contact the main but their ph is switched off even after trying 100 times..
                            What kind of behaviour is this... Atleast inform ur customer why u r off

                            Very bad
                            Alliance Broadband customer support has been notified about the posted complaint.
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                              K
                              Kundan Kumar Verma
                              May 24, 2020
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                              Address: Kolkata

                              I love in beliaghata area and the alliance broadband is not working here. The local person of alliance networks do not have any information when the internet stats again. It's fifth day the internet is not working. All the customer care numbers are off. No one on there from alliance side to help. It is is worst customer service. We are paying the bills before time and what we are getting in return is this irresponsible behavior from alliance customer support. God knows when these guys will help.
                              Alliance Broadband customer support has been notified about the posted complaint.
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                                J
                                Jishnu Ghosh
                                from Bhubaneshwar, Odisha
                                May 23, 2020
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                                Customer id - [protected] (Vikram) is in reference that i am facing internet issues for the past 3 days in our area ranikhuthi.

                                This is an earnest request to you if you could kindly resolve the issue as soon as possible.

                                Regards,

                                Beauty kumari
                                Alliance Broadband customer support has been notified about the posted complaint.
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                                  S
                                  SAuvik Samanta
                                  May 23, 2020
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                                  Address: P-31 Nani Gopal Roychowdhury Avenue, Phillips, Kolkata -700014 [email protected] Phone: 033-7100 2000

                                  Company is not listening to its users, that simply keeping us in dark, and service restoration status also not provided to us after 3 days questioning to them.

                                  Worst customer service at all and they made switch off all the contact centre no.
                                  Alliance Broadband customer support has been notified about the posted complaint.
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                                    J
                                    jawwad ahmed
                                    May 22, 2020
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                                    My internet is not working from near around 2 or 3 days still no action taken to fix it
                                    Alliance Broadband customer support has been notified about the posted complaint.
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                                      P
                                      paramita1
                                      May 22, 2020
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                                      Address: Dum dum cantonment,Kolkata 700028
                                      Website: Alliance Broadband

                                      Hello,
                                      Customer id:[protected](Madhumita Roy)
                                      has no internet connection since[protected] from alliance broadband. As we are doing work from home for covic19, so net connection is very much needed for us.. Please do some needful so that we can get internet connection.
                                      Thanks
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                                        S
                                        Saibal.B
                                        May 22, 2020
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                                        Address: Salkia Howrah, West Bengol, Pin 711106

                                        Customer ID:- [protected]
                                        RMN:- [protected]

                                        No network connection from[protected]
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