Alliance Broadband Complaints & Reviews

Am krishna shaw using ur alliance broadband service from 2015,... Through gopal naskar cabel operator baguiati, we are dealing with him a great hassel... We cant complain him in any issue related to connection, or disturbance related to net... What disgusting attitude he has towards his costumers seriously... Talking to him is its self is a insult to us.. Before we used to recharge our net every month but bcoz of bad behavior from 2017 we...

I have been experiencing packet loss problem since a week..and have notified the alliance customer care several times about that but all they say is they are notifying local cable operator about this and to wait.The local cable operator doesn't do any of his work and therefore is useless so I am stuck with the problem.The behaviour of the operator is rude and just doesnt know how to work...

I have been a customer of alliance broadband for long duration and i am paying each month on time but the service frequently gets disconnected and service provider is not at all bothered to repair even after repeated calling. Instead he behaves badly. I am totally upset with the service and i have no choice but to unsubscribe from the service with this kind o[censored]nprofessional attitude....

From last four days i facing networks issue with alliance connection, so i called [protected]. They provided me a complaint id no: 18184.
After few moments one of their executive call me from : [protected], (25th oct 18 at 6.30pm) just forget his name (He was too much arrogant as well as rude) without understand my problem he told me to contact local operator and hang up phone within 1 min.
So i called local operator rabi das...

Hi,

We are unable to get any network since the past 7 days. We have been contacting the vendor since long yet they do not give any positive response. Today they said the connection is resolved, yet we have not received any net. Very unsatisfactory service from their end. Other vendors do not have any much issues. So please provide the details of any other vendors nearby my area if there is available. The details of the customer...

Hello, i am prithul saha, an alliance broadband user for quite a long time. I came to kolkata on 17th october and recharged my alliance account. The internet was still not working. I lodged a complaint with docket no. 13558. The internet is still not working. I have called repeatedly and the helpdesk told me the issue has been raised with the local operator skylark. The first time given to me was 18th october 10 am, then they kept on postponing...

My alliance broadband client id is[protected]
I lodged my complain numbered 10510 at around 10am on 13th october 2018 through there central customer service.
The customer service is telling that it has been communicated with operator, and operator is saying they cannot service this in saturday-sunday. So they will service that on monday. My service is down from 12th october. Will anybody compensate these 3 non-service days and...

Hello,

My customer id is [protected].

I am suffering from poor network speed almost entire september and still now this continues. I am using preferred+ plan where i am supposed to have 40 mbps; where as when line is up, i am getting hardly 24 mbps and sometimes this is accompanied with ping loss.

After repeated complain, the so-called 'n/w engineers (?)' couldn't resolve the issue. When i place...

My client # is [protected]

I am using preferred+ plan and having 6 mbps download speed... Lol

I am probably supposed to have 40 mbps speed. After today's down pour at sinthi area, the connection vanished; and after repeated call to local hub (Alliance cc # [protected] never picked up my call and i recorded), they informed me like the issue is fixed; and now i am getting 6 mbps - i am unable to connect to remote...

Hi team
Facing connection issues for last few months and the same was informed to customer service too. Evermonth getting service after lot of follow ups with service people and this way it is getting very difficult for us. Even for last few weeks i am not getting connection and after lot of attempts in service no i lodged my complaint docket no 26899 on which i am yet to get any resolution and if this the way of customer handling...

Alliance is the worst service provider for internet so far - i am supposed to have 40 mbps download speed as per my plan, i am getting something in between 1-3 mbps - this started from sept 1st - and today is september 22nd. After several complaints, the issue is not yet fixed - i have recorded all conversations with csr and their 'engineers' (As demanded by alliance, though i am doubtful about their competency) - sometimes these people talk...

Username - madhumanti_nmcn
Such a poor service from alliance.in every 2 3 weeks some connection problem occurres. Alliance customer care says they forward this issue to local operator. Local operator says he doesn't get any information about issue from alliance. This happens everytime. I have to suffer without internet at least 2 days. If this will go on everytime i will cut the connection and want refund of installation charges. This...

Hi si,
My docket number is 46. I have called your operator several times and no solution i am getting. No body is telling when it will be solved. I am facing this problem for last 2 days. Somebody is given me only temporary solution for 1 day. They are saying we are talking with local operator but nobody is responding please help me. If you people are not able solve it then tell me for disconnection i will try some other vendor...

Alliance, it's a worst network ever . How to start these people don't Kno how to talk with customer and connectivity is soooo ### bad and when u needed most then the broadband is down im done with this alliance natak and now I'm moving to a different network which will work properly . Pls pls do not buy this network it will piss u offf . When u going to call CUSTOMER CARE o Lord they never listen they never gonna fix your problem...

I have submitted all the documents needed for a new broadband connection to the alliance offine in jalpaiguri, notun para, they had told me i would get the connection within that week but it has already been 1 week since the documents were submitted and i had called to the office 3-4 times about t his matter. Their only response was that they asked for my contact number and i had given it but they didnt tell anything about when the connection...

The day my net connection is provided, i am facing slowness (Took 60 mbps connection, getting 0.43 0.8 mbps) not even 1% as branded.

Complaint many times to customer care, each time i call, get answer -"still it's no t resolved?". As if it will get resolved automatically.

If i have to compromise with less than 1 mbps then why i have to go for broadband?...

I am not yet an alliance customer bt wished to be one as i understood you are the best internet service provider. Unfortunately, the experience i had even before getting the broadband connection is simply pathetic. I contacted pragati communication ([protected]) in kestopur as advised by alliance and they are not just worth it! Their behaviour is pathetic. They just don't know how to deal with customers. Are they doing a favour on me? I requested...

I am using the broadband for last 3 years but last 15 days 4-5 times internet was down and when i call the local provider they restore it after few hours. Its really frustrating now as one time my wifi router config was affected and i had to pay 400 rs to reconfigure it.

From yesterday again my internet connection is down and its becoming a regular issue now.

If this continue then i have to think of other options...

I have took the hathway broad band internet connection with ac no:[protected] with house address (H no-281, 2nd floor, 7th phase kphb, kukapally hyderabad) on sepetember 2015 to feb 2016, due to network issue internet service is not good removed and closed the connection and changed to airtel with same address. Till date (March 2016) i've payed bill every month as per bill cycle and closed the complete bill till end of the connection and i...

Hi,

Team, this bellow email was sent to you before but i did not hear anything yet. Bellow are my questions.

My question is: do i have to stay without the wireless? Do i have to deal with such mannerless people every time i have issues? Does alliance give business to such mischievous operators? If the gentleman has the number of that guy who configured my router, then isn't he one of them? If not then how he...