Alliance Broadband Complaints & Reviews

Often the network speed drops sharply and even the connection is completely dead, and it occurs almost on a daily basis starting mainly from midnight. Complaining to the local service provider has been proved fruitless as the problem has not been resolved yet. I had contacted the toll free number where i was told that i will be contacted shortly from the operator, which has too not been done. I have important works to do, but due to unavailability...

Hello, my client id is [protected],
For past few weeks i have been facing an issue that is it is happening often when i am unable to open any website, this happened before too... I have complained back and then someone from local provider came and when i told him about the problem he said google ping was not their concern and wont fix... After a few days the issue got resolved automatically... It was ok for a couple of months, then...

Alliance broadband is openly proving their incompetence by not updating or improving their system infrastructure which is extremely vulnerable. Any user can change their ip to a nearby neighbor address and the login page of alliance will immediately prompt all the information, including name/address/invoice/mobile/email/clientid to the user and alliance is taking zero measure to prevent this.

When i attempted to inform them...

Alliance broadband is getting worse day by day. Once it gained huge popularity it started avoiding customer satisfaction. My scenario is simple i have 2 alliance connection one is in kolkata and other one is in midnapore town. They provide different pans for regions kolkata has its pans and midnapore comes into a category to their rob section plans. They discriminate the kolkata circle plans from rob so much that indicates people of kolkata...

This is really pathetic. My wifi connection is disrupted very frequenty and is not resolved for 2-3 hours and that also during the peak hours. The connection is ok at midnight when it has the minimum use. This is just stupid and pathetic way to save money. Complaints go unnoticed and is really frustating. Thinking of complaining to trai but is not getting the appropriate platform. Any sort of help would be appreciated....

Please note that from yesterday afternoon onwards my wi-fi connection is dead. And for several times i tried to connect to the concerned person but he was not taking my call and from today morning he has diverted his call. Please take this issue very seriously because i read from online classes like nptel on other. Kindly resolve the issue at the earliest......

Please note that from yesterday afternoon onwards my wi-fi connection is dead. And for several times i tried to connect to the concerned person named ronit but he was not taking my call and from today morning he has diverted his call. Please take this issue very seriously because my cctv camera runs depending upon my wi-fi connection. Kindly resolve the issue at the earliest....

In my area in emergency, i call to our area's alliance service executive.. Every time no one was receiving call... They said call to there helpline number, but i try every time but no one can response, when i ask why they show mee attitude, so plzz any one tell me is its a public service...in public service your operator ar show attitude to mee, great great... So now i[censored] guy ar not taking action on that believe that, mee and my all fndzz...

Dear sir,
We are existing users of your broad band since last five years. We are unable to open sbismart.com site due to your frequent ip address change. Previously we complain in same matter & also resolve by your end. But after few day's we are unable to open the sbismart.com site.
Please do the needful that we can open sbismart.com site.

Thanks & regards
Tonmoy barui
Balaji infratech
48/23...

I have logged a complain with alliance on sunday and today is wednesday, still my wifi is dead. Docket number is 25844. Everyday i call 3-4 times a day. They say they will tell the local operator to see the problem and will visit my house to resolve it. No one has visited from local cable team. There are 3 members in my family who use internet for work and education. We are very disappointed with alliance's reluctance to provide service....

My internet has been performing worst since 11.10.2017. Huge amounts of ping loss and download speed is not more than 157kbps approx which i am supposed to get more than 1.5 mpbs which i am not getting. I complained the local operator and no action has been taken i also complained the complain helpline alliance : they r always saying it will be done tomorrow. I am paying money here for nothing i see. Please help me. My client id:[protected]....

I am using alliance broadband connection since last 3 years and my tariff plan is swift + and it suppose to give me 9 mbps internet speed not but i never got such any speed.in the evening time my speed fall less than 50kb. I have complained several times but they say their team is working and will get solved shortly. I am very much disappointed now and filing a complain at consumer forum. Please do a necessary steps so i can get same speed...

Hi. My name is dulal ch sikdar and my user id is dcs_incon. From 9th october there is no network connection. I complained several times. Ur head office only told that give me some times and put everytime a doccet number after complained. My doccet number are 10813, 11214. But your commitment is totally unaffordable right now. Last 50 more hours i didn't getting any help from your staffs. So, what is the point of your customer service center....

I am a allance broad band customer from 4/5 months but iam not happy with this poor net connection. That is frequently disconnected and signal is 1mbps and lower also. That is not good net connection i am geeting. You and company prescribe starter pack is minimum 25 mbps and 500rs per month. Very very poor signals. Pl do the nesecery steps. After complaining almost 24 hours gap they come to attened the job. This way i am loosing my money....

I am an airtel customer from years, i am using my mobile, internet, landline everything airtel.

This complaint is regarding the blunders done to my boradband connection and they screwed my connection.

I am with 16mbps speed from year 2015 and i don't have any issues. One day i got a call from airtel saying my connection speed feasability increased from 16mbps speed to 24mbps, only thing is to change the modem...

Dear alliance,

I am rimi boro one of your service user from jalpaiguri, west bengal. Today i want to raise a complain about your service in jalpaiguri. Your service provider jalpaiguri, west bengal is really so disgusting n bloody stupid service provider. They are too much pathetic to give service. 3rd tym i raised my complain about them but this time it's too disgusting. Since 3days i continuously called them about my connection...

My internet is down since 2 days. After relentless complaining they still haven't managed to resolve such a petty issue. They do have the means to contact the local service provider.
And the call operators sitting in customer *care* office, they do not know how to speak to the customers. They hardly have any information about anything. And then they blame the customers. Such a pathetic service.
I would want alliance to take...

My internet is not coming for last 5 days.

After several complains also no one is looking into this. They are not responding at all. They always listen to it and in the end the only reply you get is"yes it will get resolved don't worry".
This is the worst service i am getting right now fro the internet provider

I am feeling helpless

User name: k. Rout_bts...

####ING PISSED WITH ALLIANCE AND THE NET PROVIDER AND THE "SO CALLED" HELPLINE NUMBER OFFICIALS.

You people think that the customers have no other work than to entertain the endless tantrums of net provider and still be happy with this ###### connection?Do you???

Well let me rectify you I'm ####ing pissed and annoyed by my net provider and the ###### business of alliance.

Net Provider:...

I would like to draw your attention at the service provided by the salt lake hub of alliance for the last three months. I have taken an alliance connection in march 2017 from our local operator at fd block salt lake market. My plan is prime+ for which i pay rs. 737/- per month. My client id is [protected] and my user id is am179_vision. My address is fd 219/8, sector - iii, salt lake, kolkata.

From the very beginning my broadband...