Amazon India Complaints & Reviews

I was not available for delivery and told delivery guy can't receive and don't want now as i was travelling, after 5 minutes got mail item has been delivered.

Asap after that called delivery guy for this he told me talk 2 customer care now it has been 4 days and customer care is telling i ll not get refund.

So my question is if we are getting empty package or not receiving item still we will not get refund from amazon and top of that got call from amazon saying we ll deliver ur item now, so how come it is showing i have received item.

No sync between transportation team and ofm is even worst.
If i ll not get resolution i have to file complain to consumer court.

Really pathetic customer care service now a days amazon is giving.

Ordered something once this year and have been stuck with amazon prime - never wanted - please stop charging, e-mail
Used was [protected]@sbcglobal.net - name is w. Bruce thompson, 17151 marda ave, yorba linda, ca 92886 - e-mail at [protected]@rowntreegardens.org - i have stopped using amazon.com to order things and will not order anything through it again until amazon prime is cancelled

I ordered a combo pack of shoes(5). But I received only a pair of shoe that do not mentioned in the website.
So, I request to return it, But the courier boy rejected to excepect this pair of shoes. He says that he only receive this combopack(5 shoes). I also call to the amazon customer service many thimes, they says that I can return it but I can't.
As the currier boy reject this return 4 times, I am unable to returned it.Please help me. Amazon cheat with me.

Ordered details shared in the image.

I was charged for something that i know nothing about. My account was charged and i do not know why. I did not order anything and my statement ws charged on 11/05. I do not understand why. Why do i hav to write a essay to post this complaint. My account was charged money that i did not authorized. It was unethical and i do not want to write an essay

Order id[protected]
I ordered ''space wood midas queen size bed with storage'' which has been returned without getting delivered and without intimating me
I even got assurance that it will be delivered by end of the day,
Being a prime member have to face such problem.
Schedule time was 6th Nov 2018 8 am - 5pm.

Order number:[protected] i have ordered honor 8x mobile where i have received empty box i lodged a complaint amazon customer representative said it will solve in 5 days.
I got mail from amazon my account has been blocked. How can they people block my account i don't received my product i pay 13499 rs where i got only empty box. I request amazon to refund my money back and unblock my account

I have purchased mobile from amazon vis order id:[protected]. Product already returned to amazon as defective product received yet no refunds received yet from amazon side call centre is not responding for same they are not giving any answers need to file case on urgent basis. For refund they are saying that product is not checked yet and would revert after checking already product delivered to warehouse on 2nd november.

Amazon order number[protected] for 4 nos white Crompton fans for Rs 6796/-

I have the same issue with Crompton fans executed by SAJM online. Ordered and paid for four fans, delivered one wrong colour and the others not delivered at all.

Amazon says there's nothing to be done. I cannot get the product nor can I get the money back.

Feel completely cheated. The reason one buys from Amazon is because of dependability. Their reaction has shocked me - they will not deliver the goods nor will they refund the money.

Ridiculous.

My amazon.in order #[protected]

Hi, i'm mradul mishra

I ordered a canon camera lens and i got the package on 27 aug 2018 with the cash amount of 8, 125/- i received it in the late evening and as soon as i opened it i found a piece of marbel rapped in plastic instead of camera lens.
Straight away i called amazon representative and informed them about it.
They said they have to investigate and their team will be working on this now in addition they gave me a timeline and requested me to wait till 5th of november
Still with paying 8, 125/- from your pocket with nothing in you hand that was very tough but somehow managed and agreed.

I was all set to cooperate between their investigation but somehow i got a call from the amazon investigation team to get the information unfortunately i was driving and was in the middle of the road so i requested him to call me back after hour or so but they didn't called me again.

I called amazon representative once again just to inform that you guys called me and i was not able to talk so they said you'll get a call once again within 24 hours i didn't got one so again i called them and 2nd person told me definitely now you'll be getting a call within 48hours and it was 3th of november same thing i didn't receive single response from them i called again and this time person told sir you have did all of your job so as i if they need to talk to you they'll otherwise after 5th nothing happens from their side i will be able to provide you proper resolution.
Again i agreed on 5th nov around 11:40pm i called again to get the resolution and person told me yes i'm proceeding your refund from my end and you'll be getting credited within 3-5 working days. But unfortunately he said the manager is not available so call us in the morning i just need approval and it is for sure that you will be getting a full refund of it because the timeline is over i requested him to send mail he did it. I was but relax but when i call them in morning they said he gave me wrong information unfortunately because you gave us alternate phone number to contact that's why you need to wait for another 3 working days and on 10th we'll be able to answer.
Anybody who's salary is 20k per month and paid almost half of his month salary just to follow his passion and got nothing but dates can imagine my frustration.
6th november again i contact them because i couldn't rune my mood eve of diwali and now the person that they won't be able to give anything to me.
We did our investigation and we can't provide you anything. You can talk every legal action you want to talk. We got that the item got delivered to you but the truth is i've got a piece of marbel rapped in plastic and when i took closer look amazon box was double taped by transparent tape i've the proof and everything.

I always thought amazon.in is a brand and benchmark who never let there customers down and i never gone for any other online
Shopping websites. But seriously i recommend each and every friend of mine to not to go with anyone of you.

Don't worry i'm sincere indian citizen and i'll take every legal action i can take on amazon.in because that's my right and i've to do it to set and example for other that you can't fool us like this.

I tried to place the order of the items which were in my amazon cart in evening (6:41 pm) on the last day of diwali offer (05 nov 2018) but could not do it, as it was showing the message “important message an error occurred when we tried to set your shipping address. Please try again” (Attached the screenshots for your reference). Thought the issue might be temporary and again initiated to place the order at 11:30 pm 05 nov 2018, but i faced the same issue till 12:00 am of 06 nov 2018.

However, i also called customer care at around ~11:45 am 05 nov 2018 to get the issue resolved so that i can place the order. But customer care informed that there was issue with my amazon app. Due to which i signed-out and signed-in app but the issue did not resolve. For your kind information, i have placed my many orders earlier with the same address with no issue at all.

Due to technical issue from amazon, i lost the offers and discounts.

I trusted amazon and faced the loss. I am expecting from amazon the compensation from amazon as the customer did not rectify the issue guide me properly.

Kindly look into the issue

Amazon india
My order number:[protected]

I have ordered with amazon, india on the 10th october 2018, two double pack of crompton aura fans. But i am delivered on 18th october 2018, two single pack of crompton aura fans, when i was not available in the house. Their delivery agent has neither phoned to me nor got acknowledgement from the inmates of the house. Their delivery agent simply placed the items near...

I placed an order of redmi 6 pro mobile through amazon.in. It's a prepaid order.
Order no: #[protected]
As shown in the app my pin code is deliverable.
Without even contacting me the shipment was returned to the seller on 4th november. They doesn't even notified me by any sms /mail.
I contacted the customer executive they will replace the product (Redeliver the product) with high priority by 6th november.
Order id: #[protected].
As this order doesn't give any notifications.
I regularly contacted the customer service to track the shippment.
On 6th november they said "product will be delivered by today without any fail".
By the noon of the day the same was repeated the shipment was returned to the seller without even contacting me.
I contacted the customer executive they said the refund is processed.
Wait for 2-4 days to get credit of refunded.
If they notified me that your address is undeliverable so that i can change my address to another location.
It's a worst experience with amazon.
Very disappointed with service.
Probably i doesn't trust amazon anymore.

My number has been block by amazon customer care, kindly unblock it because i m not getting an update regarding one product for the refund.
I had order 3 clutch of adisa brand but they didn’t delivered timely so i had cancel the order but i haven’t received my refund. Order was place on 31st and now it’s 6nov, hence no update on amazon order list also after 4 nov. If my number is block than on which email i should send mails because they have’t mention anywhere to their email address.

Below is mail of 3rd nov i have mailed to amzon.in
"today i had a problem with your delivery executive,
I was supposed to receive my product by today 9pm.
And rightly i received a call from your delivery agent at around 11 pm today to keep my exchange phone ready after formatting all data. We shall deliver product within 1 hour.
Further, he also went up saying that ' hamara aadmi delivery ke jyada time nahi rukega agar phone ready nahi hua toh nikal jaayega aap phone ready rakna'.

On reply, i said i haven't taken my back up for the old phone yet you can come after 1-1.5 hour by which time backup should be done. He agreed and told me he will call back and deliver the product by 7pm.

Since i am using the old phone which needs to be exchanged. I had to stay back at home so that i can get it replaced with new one as soon as i get the delivery. So that i don't have to sit without a phone.
I was waiting for the call to come but he never called back.

I called back on the no. From which i had received the call at around 1pm and ask him about the status. He said i am rightnow delivering another product somewhere else in my area will call you back soon and don't worry your product will be delivered by 7pm today. I said ok and kept the phone.

It's was 4.30 and he had not arrived nor called me back with any confirmation of delivery the product. I had another plans which i had to cancelled because of the delivery. I called him back and again i received the same answer i will be coming by 7pm today. I said ok and end up the call.

Since then i am waiting at my home for the phone and now it's 9 pm and at 8.30 i am getting a message from amazon that my product can't be delivered since your phone can't be reached.

I again call that delivery guy he picked up the phone heard my voice and cut the p
Hone as soon as he recognized it was me on other side. Calling again he is not picking up the phone.

I contacted your customer care executive for taking strict action against that person for giving again and again false commitment of delivering the product by today and secondly not talking with customer properly. Since your customer care executive had no way to communicate this to your concerned department which again is another issue.
He told me to write a mail for which i have written the whole above mail spending another 15-20 mins so that there could be better services provided to customers like us and precious time of customers does not go wasted. I cancelled my plans and nor got the delivery.
I am sorry to say i am having very bad experience with amazon with all my big orders right from oneplus2 order till date. And the only person to suffer always was the customer.

I have to again wait for him tomorrow and i don't know what time the product will be delivering and so again my sunday could be gone for a toss.

I am seriously doubting my long term relationship with your company.
Hope to hear with from you with strict action plans you will be having for that delivery guy.

Thank you,
Yash shah"

Called up customer care executive on 3rd confirmed to get delivery on 4th nov but didnt received the delivery on 4th also. As i guess it was sunday they were not working.

On both the days the non delivery status was updated as customer phone could not be connected. While the original reason is incapability of their amazon delivery team to get your all product deliver on time.

Called up on 5th nov came to know my product is send back to amazon warehouse since 2 attempt were made in their system and according to procedure they had to send back the product. While in reality there was not a single attepmt.

5th nov they make replacement for my phone and give guarantee delivery date of 6th nov and now on 6th nov there is no delivery.
Called up customer care executive to know that the product will be delivered by 8th nov.
Since 7th nov is a holiday on occasion of diwali it shall be directly delivered on 8th.
Further during all this mess made by amazon i had to sit back at home because the phone i had to exchange was the one i m using and so had no option but to wait for delivery guy to arrive and get the phone exchanged,

Its been 5days i have been daily sitting like a fool waiting for the delivery guy to arrive but at end of the day i had to always call up customer care executive who have no authority to call the logistics team but to only inform me with the status updated on their system. The same status which is available on my app. Almost called up 10 times, always got an answer it will be delivered by today or tomorrow but never happened.

I have suffered heavy financial loss because of this, and would demand rs. 5000 as financial compensation and mental harassment that they have caused to me because of their false commitments made daily.

Hi,

This is to bring to your notice that we had ordered a diwali gift (Order no :[protected], dated : 31st oct, 2018) as a surprise for our father, to be delivered before diwali.

The delivery date, under prime option, was 2nd nov, 2018. The delivery was received on the promised date but the product was different. Instead of getting the ordered item (Worth rs. 7, 400), we received wrong item (Worth rs 500).

So,
The wrong product was delivered. The bill was different (We got the item that was supposed to be delivered to someone in punjab). The complaint was not registered even after a confirmation from helpline executives. Its is difficult to get some manager online and even if you get one, they seem clueless which leaves you to wonder whether he is actually a manager or some other helpline executive trying to get away with escalation. We would have to wait to get an update until amazon completes its investigation.

Here is the turn of events:
The issue was raised immediately with the delivery person, but he asked to contact helpline as there are different channels for delivery and returns.
As directed, the concern was raised to helpline, the same day, where a helpline executive filed our complaint and confirmed that the replacement guy would pick up the wrong item by 1pm, the very next day, and that we will get the ordered item within 2 days.
Not having received any communication till 5 pm, the next day, we called the helpline again. To our surprise, the helpline executive denied registry of any complaint and asked us to initiate a replacement request again. This time again, the executive confirmed us replacement within next 2 days.
To our dismay, we did not receive any further communication and called helpline again. The executive told us to be patient as amazon would have to investigate the complaint and status of our replacement would be updated thereafter. He also mentioned that investigation is a time consuming process. This time the executive asked us to send photos of the bills for the item that we had received.
The executive denied giving us any timeline for resolution of our complaint. Being frustrated with such a poor response, we asked the executive to connect us with some-one at managerial level, thinking that the manager might put things into perspective. Even this was not easy. The executive did not want us to escalate things to his manager. After 10 minutes of demanding a conversation with a manager, the executive connected us with some-one (Not sure that this person was a manager, although he said that he is from leadership team) who very blatantly told us that investigation is standard procedure and it takes time. We asked the manager to initiate refund but he told us that refund/return could only be initiated once the investigation is complete. No matter what we do or where we raise this concern, we would have to wait for the next 3-5 days before we get any update.
I know even writing this mail might end up stirring nothing, but would like to give this a try.

When a company's propaganda is based on how good its delivery/return policies are and when the industry in which the company operates, weighs it success on how swiftly things get resolved; it is sad to see things turning out the way they did.

Doing investigation is good but this matter is internal to your company. You are at fault for delivering wrong product. This should not affect your customers.

Please look into this matter and update with a resolution as soon as possible. Fyi - the amazon account is in my sister's name : prashansha kaushik

Thank you for ruining a surprise gift this diwali.

Regards,
Kunwar paritosh kaushik
[protected]

I had ordered a shoes from amazon india (Order number order #[protected]. I requested for the return of this product and amazon approved the return. I have sent the product back to the seller address via indian postal services. It has been more than one month but i haven't received any refund. I have the required receipt of the post office which states that i shipped the product on 12/10/2018.

I have been the part of amazon family for a long time but never faced such problems. This has caused a lot of inconvenience to me and therefore i want you to solve this problem as fast as possible, and stop any further inconvenience.

I had ordered for white color sneakers on october 3rdbut amazon sent me a different sneakers which is multicolored so i placed for return and they picked it the very next day. But they didn't refund the amount even after 15 days. They after calling custom care for 6-7 times i got message that refund is initiated on 25 the of october but i got to know its a fake message and the transaction i'd is also fake. Till today i have not received my refund amount. Amazon is cheating customers by sending wrong products and not giving refund for that and also giving fake transaction id nd saying that refund is initiated. Very ignorant answers from customer service too.

I ordered a rowing machine (Orbital by stamina) and have received it. I had an option of buying a 4 year extended warranty and did (Order #[protected]/did not receive by 10/11 as you said/i reordered #[protected]/was told to reveive by 10/22/ did not receive/my discover card statement shows i am charge $18.79 twice for these orders/ please credit my account for $18.79 and send info on the square trade 4-year fiteness eq. That i bought. Thank you.

Since i had ordered book for my educational purpose i was waiting more than a week.they had informed me it will be delivered by nov 4. But on nov4 it is again informed that it will be delivered after a week. They had provided shipment traking details with amazon agent phone number i tried calling them many times but no response till now i have no idea where is my ordered product has vanished.this is my first ever purchase in amazon that itself prooved me the worst experience.so i wish everbody just be aware of the ordered products in amazon.i should preferably mention about there worst customer service ever.

My name is prashant chaudhary i made a payment of 520 rs through amazon pay on 1st of november for my mobile bill and its shown that its sucessfull but when i confirm with operator they said that we did not recieve any paymant from amazon and because of amazo they aregoing to barred my services.
operator ref no HGA1P09CA7OOO2263588 i had called them several times and they are still stict to their words i have the call records for too and my operator contineously denying that they did not recieve any payment i am helpless please help me out