Apollo Pharmacy Complaints &amp; Reviews

Dear Sir/Madam,

Sir I got medicine at store on 1st August 2022 near Venkitapuram Coimbatore. I paid via phonepe and the transaction was timed out and my account is debited.In shop I paid via another account and they said it will reverse back in 2 days, but it not reversed yet.
I raised a ticket in phonepe they said the amount is credited to merchant's account on 2nd August 2022. So Kindly do the needful at earliest.
Phonepe copy is attached for your reference.

+1 photos

Oct 2, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2022

Apollo Pharmacy Customer Care's response Dear Soundhar,

Please share the invoice copy of the purchase so that we can forward it to the concerned team for initiating a refund.

Thanks & Regards
Kiran

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Address: Boro kalitala,Bankura-722101

My mother purchase a pampers pack, but i return it, they deny to retun my money.i also say him, kindly back it my Apollo pharmacy wallet.But they deny, say only to take any product & misbehavior with my mother.my mother also say some kind of medicine to get tommarow, they deny...
Boro kalitla
Holding no -633/A/1,
WB/BKR/BIO/R/646324, NBO/R/646324,
W.E19AAPCA595P1ZO
Chayna kundu
AP DIABETIC PROTEIN POWDER 21069091

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Aug 24, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number and the complete store address so that we will escalate the issue further.

Thanks & Regards
Kiran

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Aug 24, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number and the complete store address so that we will escalate the issue further.

Thanks & Regards
Kiran

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Order #[protected] order date and delivery 20 Aug 2022
Damaged foil - Eslo tel 2.5
The medicine strips were wrapped with rubber band.
However inner surface - foil surface was torn in one.
So not a damage during delivery. Product was damaged
before being packed. It is a dishonest trade practice.

I am removing my prescription in protest.
Your customer support takes long time to respond, so
shall try luck with Tata or Sasta Sundar or local store.

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Address: Kakinada Gandhinagar

Website: Apollo pharmacy

I have been a long term customer of apollo pharmacy however lately I have shifted to new area and I’m
Facing problem with Gandhinagar kakinada apollo pharmacy staff. I have paid for my order, however they have delivered incorrect item and it’s been more than a week and they did not rectify the mistake and they r not responding to calls either . Pls call me at [protected]

Sep 30, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2022

Apollo Pharmacy Customer Care's response Dear Niharica,

We acknowledge the receipt of your complaint.

We will have this checked with our internal teams and you will hear back from them soon.

Thanks & Regards
Kiran

Verified Support

Aug 26, 2022

Apollo Pharmacy Customer Care's response Dear Niharica,

As per our concerned team, they have replaced the product. Hence, the complaint has been resolved.

You can write to us at [protected]@apollopharmacy.org if you have any concerns in future. We will get it addressed and resolved on priority.

Request you to mark this complaint as resolved here.

Thanks & Regards
Kiran

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Address: Apollo pharmacy sector 80A

I ordered medicine from Apollo pharmacy which is located in sector 82A vatika Gurgaon
They dilivered less medicine and after sharing the bill and the details of missing medicine they stop responding
This is very poor service they are providing...

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Address: C104 Abrar Nagar, Kalyanpur, Lucknow, Rahmania masjid

I have purchased compressor nebulizer from apollo pharmacy on 29th November 2021. I misplaced the invoice, so i visit the Appollo pharmacy outlet and request to the Appollo pharmacy representative to help me where Is the service centre of Appollo pharmacy election products but he told me to call the customer care from where I purchased this product. And I call the customer care, she told me visit the nearest Apollo pharmacy outlet. But Neither...

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Address: D1304, VAISHNAVI NAKSHATRA, TUMKUR ROAD, YESHWANTHPURA

Order id[protected].

I had ordered above medicines on 01:08:2022, the order was cancelled for reasons best known to them. Now, I had asked for refund, they keep raising “ticket” and closing it as resolved, on several occasions,

Refund due is ₹ 16, 875/- pending for more than 17 days.

I need this money to buy medicines from other source.

the service is pathetic...

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Address: Chennai main office

Recently I ordered Himalaya baby diaper big pack from Apollo pharmacy store through online by "Apollo 24/7 " app in Vijayawada Moghalrajpuram Branch_2. While opening a new pack observed that there is tamper on item and was covered with cello tape which is not visible surely while selling the product. Is this the company policy to sale the damaged items to customers. How negligible the Apollo pharmacy staff are. While being verified to deliver,...

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Sir,
You mentioned refund is in process and order id is[protected] and transaction id is 12990478 in your mail reply. But transaction was not done even after 5 days. Whenever I send mail you reply ticket id is finished by Mentioning old ticket id. But nit reply about ticket id 1050831. Don't send any offer message using WhatsApp. I won't buy any medicine if refund is not completed.

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Address: Madhavadhara -Vizag

I went to by some medicine from madhavadhara -Vizag
And ask for discount on medicine
They rudely refused to provide any discount and they didn’t provide me proper bill....

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I placed order number[protected] on Aug 5 via Apollo pharmacy 247 mobile app. The order was never delivered but was marked as delivered on Aug 6.

I have contacted customer care several times to get my order or refund, but there is no response.

This is straightforward an open fraud. It gave me a lot of stress for losing my hard earned money.

I will be logging a case in consumer court to bring the Apollo group to justice and claim the appropriate costs including the one for my mental agony.

Thanks

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Hello Team, I have registered with mobile number [protected] at Apollo pharmacy but I changed my number recently and need to update the same at Apollo pharmacy. The sales agent at the Apollo pharmacy store is unable to make the update and asked me to contact customer support. I need to know the procedure to get my mobile number updated. Kindly advise....

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I bought heating pad from apollo 24/7 app, they delivered me a used product and product not working. I have raised a concern but no one responding. Kindly do the needful. Order id[protected]...

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Appollo seller doesn't have behaviour to talk with customer.

Sep 12, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2022

Apollo Pharmacy Customer Care's response Dear Sourav,

Please elaborate the issue and state whether it is related to online order or offline(in-store) purchase. Also, please share the invoice copy to escalate the issue further.

Thanks & Regards
Kiran

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Address: Moodbidri branch

Your service provider named Prajwal working in moodbidri branch od apollo pharmacy was rude to me rather than explaining me nicely.
Initially he was busy chatting n then intervened when I was attended by someone else. The way he responded was not at all acceptable
As I was earlier working with Apollo groups I didn't expect this service from the world standard groups...

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3 Comments

I received pampers which is packed very nice but inside packet damaged. My family received then they see this . How I return this item???...

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[protected]
Please unsubscribe my phone number from all promotional SMS...

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I have order medicine online, but as per order delivery is delayed for 24 hours, ....

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Address: Nemelicherry

I buy a medicine in ur apollo Pharmacy, all branches are given a bill but"nemilicherry" branch pharmacy not give a bill, when costumer asked a bill then the nemilicherry branch gave.very worst branch at nemelicherry.
That branch did not asked to me, my points are less in my bill or not. Very Very worst branch at nemelicherry.....

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