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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Mar 13, 2026
Complaints 2018
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Apollo Pharmacy reviews & complaints page 32

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S
Saravanan mitull
Jul 6, 2021
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I purchased around rs 4000 by 4 bill in apollo pharmacy near mmm hospital mogappair.pharmacy told system is not working so we give handwritten bill. When the system ready we will update your purchase bonus. But till now they are cheating me. So do the necessary. Name saravanan, mobile number [protected]. ( apollo pharmacy bazzar road, very close jps surgical shop and mmm hospital)
Aug 7, 2021
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Dear customer please provide your contact details and full store address so that our team will get in touch with and issue will be resolved
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    RS$
    Jul 2, 2021
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    Address: Shaktikhand 2 Ghaziabad,uP

    Dear Apollo-yesterday i.e on 1st July 2021 I went to apollo pharmacy for purchase of medicine your guys were so rudely behaved with me and they didnt given the discount also.Your pharmacy is situated at Shaktikhand 2, Ghaziabad UP.My contact no is [protected].please call me and also resolve this issue.
    Aug 12, 2021
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Jul 05, 2021
    Apollo Pharmacy Customer Care's response
    Dear Customer we have escalated you issue our team will get in touch with you and will resolve the issue
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      Akshay32641
      Jul 1, 2021
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      I dont want to recieve any message from your side. Due to your annoying messages I have uninstalled your App despite of it I am getting messages. For God sake plz stop it
      Mob :- [protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Dear Customer please provide your contact number
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        Vp1991
        Jul 1, 2021
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        Address: Gurgaon

        Ordered eye drops through Apollo 247 app. Didn't receive the order though the app shows delivered. No refund has been issued since 5 days despite escalating to the zonal team. Useless support from the app. There is no customer care number.
        Aug 9, 2021
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        Jul 02, 2021
        Apollo Pharmacy Customer Care's response
        Dear Customer please share your order ID
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          Navali Basavaraju
          Jun 30, 2021
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          SMS

          Address: 1/1270 HBS colony yemmiganur

          Please stop sending SMS from Apollo 24/7..any promotions... To me.. any way I use call Apollo pharmacy to buy medicine... Plus do needful...
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          hanumantha rau
          Jun 28, 2021
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          Service and dearth of medicines.

          Address: 36-071-347 Rajivnagar ongole 523002

          I am reluctantly obliged to bring to your notice that though there are several branches at ongole, Andhrapradesh, often we see that the medicines we order are not available, which when compared with the other pigmy medical shops belittles the illustrious legendary Appollo. Secondly there are not enough staff to deliver the medicines at home, and always they say that there is nobody to deliver medicines at home. Even the shop looks more like...
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          Ankitsharmadee
          Jun 28, 2021
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          Address: Apollo pharmacy , opp Jhajjar mor , rohtak road Bahadurgarh Haryana

          Its digaster to the public health that the reputed company selling the foulted medicine. I have purchased the medicine which has different colours of same batch two bottles duo to the pharmacy as improper temperature maintain.
          Apollo pharmacy Bahadurgarh opp Jhajjar mor, Bahadurgarh .
          This pharmacy has no ac and no ventilation that's why the temp of pharmacy at boiling temp. I have complaned against it before nothing action taken against
          It is danger to the health which make believe against the company .
          The related officer has to take strict action against this .
          Aug 5, 2021
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Worest condition ever when visit to pharmacy
          Dear customer we regret the inconvenience caused. Please share your contact details for further course of action
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            Sunilbhojwani23
            from Bengaluru, Karnataka
            Jun 28, 2021
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            Wrong products delivered and amount deducted 2 times

            Address: Online App

            Hi,

            During lockdown, I had ordered medicines.
            Delivery person delivered some other order medicine.
            And as it was covid times, I asked him to leave package at outside and paid the amount.

            Later my actual delivery came. That also delivery person asked me to pay as he dont have any contact with Apollo app. So I paid.

            When raised complaint with apollo customer care/both Phone and mail...
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            Sandeep Mohanty1
            from Hyderabad, Telangana
            Jun 22, 2021
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            Daily Promotional Marketing SMS

            Please stop all type of promotional SMS, , My number is anyways part of DND registered with trai

            Regards

            Sandeep Mohanty...
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            SKABehala
            Jun 20, 2021
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            On 19.06.21, I purchased a digital thermometer from an Apollo Pharmacy ( bill no. 13006CC0041338 of Ho-Chi-Minh Sarani Pharmacy ). On returning home I, I tried to measure temperature of my sister who was suffering from fever. It seemed that the temperature was not showing correct. Next day, I went to that shop for a replacement product as that was a junk for me. But they refused citing their policy. But they could not explain how to check the correctness of their product at higher temperature. this is very unfair. I left that thermometer with them though they did not hand over me any receipt With best regards,
            Sanjoy Kumar Adhikari, [protected]
            Apollo Pharmacy customer support has been notified about the posted complaint.
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              rajsxr
              Jun 20, 2021
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              I received an SMS today regarding the reversal of credit points of the invoice no:CS0013942. Please clarify the details
              Aug 5, 2021
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Dear Customer please provide your contact details and store full address
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                Sachin Satija
                Jun 20, 2021
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                Resolved

                Please stop all type of promotional SMS, , My number is anyways part of DND registered with trai

                Regards

                Sachin
                [protected]
                Aug 5, 2021
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Dear Customer please share your contact details
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                  martinrevathi
                  Jun 19, 2021
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                  Address: 14/419 PANDIAND STREET,HIND SCHOOL EAST SIDE, PAVOORCHATRAM,TENKASI TK

                  I will buy theirs at their Medical My father has bought from them many times based on which I have been buying items for a few months now so on 17/06/2021 I bought the Nebulazer equipment for Rs.2850 / one which is another problem for them when replacing them.They did not give me another bill when I gave it to them. When I asked them, they gave me the old bill saying that it was this bill but in the message that came, the bill was rejected. If so, what is the bill for the replacement machine I bought?
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 22, 2021
                  Apollo Pharmacy Customer Care's response
                  Dear Customer please provide your contact details
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                    K
                    koneriranjith
                    Jun 18, 2021
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                    I am writing to you to raise an issue about Apollo Products
                    product: pulse oximeter
                    Serial Number: 08HM225614

                    issue: not working properly, poor quality build, I bought this product 20 days back. reading is in pulse it's showing spo2 levels, spo2 levels also not correct.
                    The battery back side spring not in the correct place (+) sided we have the spring instead of (-) side I have attached photos

                    so wanted to replace with another brand, I asked for a replacement for pharmacy they refused to replace it, they wanted the packed cover then only they will replace. who will keep the parking covers with them? I have suggested everything noted in your system why can't you get the details in the same they have no answer.

                    Pharmacy details: apollo pharmacy, 7th Ave, Sarvamangala Colony, Postal Colony, West Mambalam, Chennai, Tamil Nadu 600083

                    How I affected?

                    due to Non-accurate value, scared and went to many times hospital.
                    My details: K Ranjith Kumar
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Jun 21, 2021
                    Updated by koneriranjith
                    I have raised a complaint to [protected]@apollopharmacy.org and also raised consumer complaints, No response from Pharmacy!
                    Verified Support
                    Jun 22, 2021
                    Apollo Pharmacy Customer Care's response
                    Dear Customer please share your contact details for further course of action
                    Jun 23, 2021
                    Updated by koneriranjith
                    My details: K Ranjith Kumar
                    Mobile No: [protected]
                    What's App: +91 [protected]
                    Jul 02, 2021
                    Updated by koneriranjith
                    Still No Response from Apollo team
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                      Naga73
                      from Delhi, Delhi
                      Jun 18, 2021
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                      Product not working

                      Address: Nagercoil ,Tamil nadu India

                      We purchased a AP BLOOD GLUCOSE MONIT SYS+25 STRIPS APG01 order no ORDER #
                      [protected]

                      it worked hardly for two days of only called the customer care no pick up and i need to replace immediately

                      RDER #
                      [protected]
                      Total ₹ 750.00
                      Order Placed
                      Mon, 07 June, 11:44 AM
                      Payment Method
                      Prepaid
                      SHIPPING ADDRESS
                      Name -
                      Nagarajan
                      Address -br...
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                      M
                      mohanca
                      Jun 18, 2021
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                      Administration

                      Address: main road devarapalli. Devarapalli mandal west godavari andhrapradesh pincode:534313

                      In pharmacy there are 3 employees working there, No one is working properly, no proper response, even there the items which we can see they are saying not available. a women employee always using phone while customers are in.

                      how they are treating customers??

                      no proper response

                      i expecting that it will resolve very soon ...

                      -
                      -today i.e on[protected]
                      went to the pharmacy...
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                      S
                      sachin1991
                      from Bengaluru, Karnataka
                      Jun 18, 2021
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                      Resolved

                      Hi,
                      I booked a lab test on 12 th June and they collected sample twice on 13th and 14th June. But they didn't give the reports till now.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      This is for Apollo Pharmacy dedicated support account, not for Apollo Hospitals or Apollo Diagnostics. Please place a complaint again on relevant service provider
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                        Mahinder_Singh
                        Jun 16, 2021
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                        I am very much disappointed with the services provided by the company. In all their advertisements they committed to deliver medicine within 2 hours but I have ordered medicine on 11th June, 2021 which is not yet delivered. I am referring to the order number[protected]. After waiting for almost one week when I inquired the status of my order, I was asked that medicines are not available and if you wish you can cancel the order. If medicines were not available then why was my order taken. These medicines are for my parents who are senior citizens and continuity in their medicine course is very important. If they won't be able to deliver the services on time then stop making fools of the customers.
                        Apollo Pharmacy customer support has been notified about the posted complaint.
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                          Sachin sahil
                          Jun 16, 2021
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                          Address: Bahadurgarh

                          I purchased medicine from Bahadurgarh Haryana outlet.
                          According to Indian pharmacy act temperature of pharmacy should be maintaine. But this shop was at boiling temperature. The staff who works is full drenched in sweat and sneezig . So it's seems very bed the reputed company has this type of condition . Medician have to maintain the pharmacy temperature but here the temp not maintained . It is the dangure to the health of public. So I never buy anything from here. Relly the worest experience.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number APL0621-G516 in your mail to enable us to address your concern on priority.
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                            Harshith7
                            Jun 16, 2021
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                            Address: Bangalore

                            [protected] order ID
                            Got delivery of pulse oximeter on 25 may but it had scratches and was not working either so requested for a return & picked by executive on next day morning, but when ever I call the customer care for refund they say they ll refund the next day surely.
                            Even after 45 days Still haven't received my refund amount.
                            I sincerely request to help me with this
                            Apollo Pharmacy customer support has been notified about the posted complaint.
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