Oct 30, 2017
Updated by Ankur Lakhesh Hi
Today again spoke to Shweta on [protected] and got the same reply that she had forwarded the request to the concerned persons last week and she will arrange a call back in an hour. Its almost 2 hours now. Last Friday also she committed the same but no call back or status update was provided by anyone.
Also, Please note that since last week I have observed that these people are not answering calls from my number [protected]. Every time I have been able to speak to them is when I have called from some other number and later on they don't answer calls from that new number also.
Fantastic Service
Please help me as I an in a big mess because of these guys.
I contacted the HDFC Life Insurance people also and as per them this insurance policy was sold to me through a TPA (details mentioned Below) if this helps in investigating
S B Insurance Brokers Pvt Ltd
D 2, Sector 3
Noida UP
Code No: 00556399
License No: 230
Contact Details: [protected]
Policy Number 19602265
HDFC Life
Nov 28, 2017
Updated by Ankur Lakhesh Dear Concerned
In response to the trail main and response from you end I would like to update you regarding the progress since
I have been constantly trying to get this issue resolved and have been able to contact the following people
1. Shweta ( Mobile No.[protected]
2. Anuj Agarwal from Transaction Department, Emp Code : BE-01690, ( Mobile No.[protected] I have called this number many times and spoken to Anuj, But since last few days a lady answers the call and sometimes says its not Anuj's number, sometimes she will say that Anuj is in a meeting, BUT SHE DOES ACKNOWLEDGE THAT SHE IS WORKING FOR BAJAJ FINANCE)
3. Sonia Kapoor : Sr. Manager ( Mobile No.[protected]
After I received this e-mail from your end, I constantly called up on[protected] which earlier belonged to someone named Ria and now for last 1 month another lady named Shweta answers the call. I informed her regarding the response I received from your end and she once again assured me that she will send an e-mail to the concerned team and get this resolved.
Next Day, I received a call from Mobile no.[protected] from a person named Anuj Aggarwal and he said that he is in-charge of my file as Preeti Singh has gone on an extended leave due to health issues. As per him the reason for the delay in the loan was that their accounts dept had put an enquiry regarding Transaction fee to be charged and since preeti is not there, the issue is pending since. He also explained that the product under which the loan has been offered, there is no such fee applicable and he will get it sorted. He requested me to give him 2 days time to get things sorted out. After 2 days he called me and then connected my call to his senior named Sonia Kapoor who said that she works as a Sr. Manager wd Bajaj Finance ( Mobile Number :[protected] and she reassured that the things are in motion and the loan shall be dispersed soon. This was during the first week of November
Since Then I have been in regular contact with Sonia Kapoor, But every week she keeps on giving one excuse or the other and says that it will be done within next 4-5 days and now today she said that she has received an e-mail that it will b done on 5th December.
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Now
I understand that your response in the trail mail suggests that this offer was a scam but on the other hand I have been able to contact these people on day after day basis, So I am not able to come to a conclusion that If these people were frauds, why are they still responding to the calls.
Now the issue is, That based upon commitment of this loan I had made further financial commitments ( I was in need of finances, that's why I applied for this loan in first place) and now it has been more than 2 months that I am suffering. All My business is stuck up since then and am on the verge on a financial breakdown.
I would request you all to kindly look into this matter with some extra attention beyond you regular scope of escalation handling and get it resolved as soon as possible.
Also, I would really appreciate if you can provide me with contact number of some senior officials in your organization with whom I can discuss this matter over the phone rather than e-mails.
Thanks and Regards
Ankur Lakhesh
[protected]
Hi,
On 29th june 2020, my federal Bank SB was debited for INR 117 by Bajaj Finance through ECS. I do not have any loan or any relation with Bajaj Finance.
Its serious concern how such a company can easily deduct money from unsuspecting people. How could the bank allow such transaction without customers knowledge. i need my hard earned money back soon. BAJAJ FINANCE will loose its credit for such unauthorized collection of money from people
Details: ACHDR/TPCF BAJAJ FINANCE/FDRL[protected]/STA
Awaiting for my money to be returned.
Regards,
SHEELA BABU