Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To
GM BSNL.GURGAON.
HARYANA.INDIA.
SUBJECT. COMPLAINT OF PH.

SIR. I COPMPLAINT MANEY TIME BUT I M NOT GEETING ANY RESPONSE .VILL.DABODHA . PO. JATAULA.DISST. GURGAON. HARYANA. PH . EXCHANGE.FARRUKHNAGAR.
I WANT TO TELL LAST TWO YEAR OUR PH IS NOT WORKING. PWD WORKER CUT OUR LINE AND PH DISSCUNT. IM NOT ONLY 10. ANOTHER PH IS ALSO DISCUCT. WE FIST COMPLAINT, THEN TECHNICAN SAY WE HAVE NO CABL JOINTER,...

Sir/Madam,

I want to discontinue BSNL Excel Student prepaid plan and change to BSNL general plan, but the customer care people are saying I am LOCKED to BSNL Student plan and have to loose this number and buy another SIM card if i need to change.

I think then i loose the "The right of the subscribers to choose any tariff plan at any point of time " as suggested by TRAI.

2. In the BSNL...

Applied for Corporate Platium/Gold Credit Card one months back on request of your representative though I have a bitter experience regarding the service of your Credit Card Division in the past.Your bank confirmed me over phone for issuance of corporate Gold card within 7 days from the date of application. But till today yet been received the card. Only I have got the application reference No. 1636270, 3-days back. Now let me inform by return...

For cellone mobiles there is only one number [protected] for Chennai customer care. I contacted the number regarding my cellone GPRS configuration which was disconnected following the software upgradation in my mobile NokiaN95. They directed me to another number 24955925. I found no one is lifting the number then again asked the CC they gave 24953717, in that after 15 mts try I got and who attended the call noted my particulars and my mobile...

TO
CHIEF COMMERCIAL MANAGER /DIRECTOR COMMERCIAL,
BHARAT SANCHAR NIGAM LTD, WEST BENGAL CIRCLE.
CC-- Director, BSNL, SALT LAKE OFFICE, NEAR LALKUTHI.SALT LAKE/ GM, BSNL OFFICE, 2525 EXCHANGE, NAGER BAZAR, DUMDUM, KOLKATA, JESSORE ROAD.

SUB--RESTORATION OF MY LANDLINE NUMBER[protected], WHICH IS LYING DEAD FOR MORE THAN A MONTH.

DEAR SIR,
I WOULD LIKE TO DRAW YOUR KIND ATTENTION...

My landline number is[protected]. I also have a broadband connection on this number. Since the morning of 08/10/08 (today), the phone is on but there is no broadband connection....

Check your account usage site could not be opened for more than one month
Dear Sir
I am presently in 500C Brand band connection .The BSNL account usage site from where the broadband usage is seen could not be opened for more than ONE month.Occasionally this problem arises.
The problem was informed to the Concern staff member of th BSNL office. Till date there is no remedy . Please rectifies the problem at the earliest...

We want recharge the Prepaide Mobile Rs 100/-...

SIR
I AM A RESIDENT OF SECTOR 38-WEST AND HAVING 3 BSNL MOBILE AND ONE LANDLINE NUMBERS AT HOME.BUT THE PROBLEM IS THAT SIGNAL IS VERY POOR IN THIS AREA. WE ARE NOT ABLE TO RECEIVE THE CALLS CLEARLY. SOMETIMES, WE HAVE TO DIAL THE NUMBER THROUGH LANDLINE TO COMPLETE THE TALK. THIS IS CREATING LOT OF TROUBLE AND THE BENEFIT OF MOBILE PHONE IS REDUCED AND BECOMES ANNOYING.
PL LOOK INTO THE ISSUE AND GIVE THE SOLUTION AT THE EARLIEST...

Sir,
I have recently changed my broadband plan from plan 250 to plan 500 under which free downloading facility is being provided during night hrs i.e. 0200 to 0800 hrs. I wish to mention specifically that I have changed my plan just because I have to download some big files from rapidshare.com. First two days I got bandwidth of 1.5 to 1.6 mbps and download speed of around 200 kbps I have downloaded around 2 GB during those days after...

SIR,
THIS IS JAGADISH FROM HYDERABAD AND OUR TELEPHONE NMBER IS[protected] AND IT IS ON FATHER NAME(CH.L.SUNDARA RAO).WE HAVE COMPLAINED FOR CHANGE OF HAND SET LOT OF TIMES, BUT NO ACTION HAS BEEN TAKEN AND WE ARE FACING LOT OF PROBLEMS WITH THE SET, AND WE ARE FACING SERVICE PROBLEMS ALSO, PHONE IS DICONNECTING REGULARLY AND RIGHT NOW PHONE IS NOT WORKING.WE ARE TRYING BOOK COMPLIANT ON EXCHANGE COMPLAINT NUMBER BUT THE COMPLIANT...

iam the user of bsnl excel prepaid since 4 years my complaint is
about caller tune, iam using caller tune from 7 months, i have selected an new caller tune its is not activated on my mobile my...

The connection to landline phone no[protected] is frequently interrupted. The complaint is rarely attended. The phone connection is restored automatically but is snapped again. The phone is useless for about 10- 15 days per month since last 4 months but the rental charges have to be paid in full....

I have a landline provided by BSNL, unfortunately I also have a Data One Broadband service. For the last four months my internet connection gets dropped immediately after connecting. The DSL led goes off and comes back, I try to connect back, it is either phone line busy that is shown or a connection established only to get disconnected in the next few seconds.
I have been trying to get this rectified and I have atleast 10-20 complaints...

I was unable to get the details online to whom I can submit my complaint while searching the internet I found this right to information link on the internet,

http://www.punjab.bsnl.co.in/rightofinformation.htm

I wrote an email and it bounced back with the following message. It appears as if nobody checks this account. Please suggest whom should I contact? Below is the bounced message and the original message...

BSNL is providing a telephone connection in India and giving poor response if we rise any complaints against our home telephone. BSNL is supposed to give service to public if any problem or mistakes in their side. Instead of giving service, BSNL provides bad reply and poor response. How public will support BSNL government organization. Hence public will supporting private sector who provides telephone service and good response for public....

Dear Sir,

It is going to be 1 month i bought a BSNL topup for Rs 56/-. I tried to top up in my mobile number. but a message came as this voucher is invalid. Then i called several times for the customer care but there was no reponse and given a complaint number as 55143. but still no action is taken up.

Request you to kindly do the needful as soon as possible.

Rehmath,...

I got BSNL broadband connection home500C that have limit of 1.5 GB for a month and for 80 paise/mb if exeeds. Even I got the connection at July 1, 2008, they did not provide us Portal Id and password to check our used data usase and finally after a long, somehow we manage to get it on July 28, 2008. and first of all I check my usase of data then I come to know that I need to pay for 8.5 GB that would be nearly 7, 000 rs.
Now, tell...

I am from Indore M.P. My phone no. is [protected].
My BSNL broadband, dataone is not workimg since 2nd of July 2008. I booked complaint on 4th of July 2008. They gave me complaint no. too - A58. Nobody turned up. Later I had to book complaint freshly, the no. being A248 .I have been constantly enquiring as to when they would attend to it. Each time they say they will see to it. Where should I go now, even the senior staff at their...

i have taken broad band connection in the month of jjune08 with rs 750/- unlimited scheme from your office at kapurthala punjab .from last 20 days internet services have become from bad to worse and internet does not get connected for most of the time i have personally lodged complaint to sdo sh gandhi with mobile no as [protected] at kapurthaLA OFFICE BUT INSPITE OF HIS ASSURANCES NO ONE HAS COME TO ATTEND THE COMPLAINT
KINDLY LOOK...