BigBasket.com Complaints & Reviews

To,
Consumer court

This is to lodge a complaint against BB daily/Bigbasket as they are not refunding my amount. For one of my order I did actually paused the subscription and I did received a confirmation text message however the money got deducted and now they are refusing to refunds saying we don’t accept after 10:00 PM.

I have attached the screenshot shot of paused subscription.

Best,
Shishir

This is really pathetic customer service from big basket...
In spite of raising the issue more than a week back... Big basket has still not refunded my complete money.
Does a big company like big basket strive on by stealing meagre few hundred rupees from their customers...
First of all you can't keep the commitment of completing the order and keep deducting items from list ordered by the customer, then you deliver incomplete orders, and after all that big basket does not want to refund the amount also back to customer.
Is this what the higher authorities in big basket training their people.
In spite of escalating the issue to highest level of big basket, and speaking to umpteen number of people, my money still has not been refunded completely.
I am raising the concern now in consumer forum and will fight for my case, even for few hundred rupees.
I had clearly sent a mail to refund my total amount of rs 324 + 357. However, it has not been done in completion.
Absolutely pathetic & poor professionalism by big basket.

I would caution anybody & everybody to think twice before ordering from big basket. There are lot of other online portals which provide much better service than big basket.

Regards,
Col ashish raisinghani
[protected]

I ordered 70 items worth 7700 rs on 29th june 2020. And they promised me to deliver the items on 30 june 2020 4pm to 7pm slot. On 30 june 2020 at 10 pm i got the message that order was cancelled. With out asking me anything they cancelled the order. And they put my amount in their big basket wallet. How can they will do this? If they dont have sufficient amount to do business ask us we will do some charity but dont cheat the people by doing all this silly things.

Actually i raised a request to refund the wallet amount to source account
Neither source account credited nor proper response from bigbasket team
Even they don't repond it, am loosing my money

I ordered on big basket in the month of march and i had payed using google pay. Big basket had initiated the refund of my order and it was credited in big basket wallet. Then i asked them to transfer the amount into my bank account and they initiated the process. But till now i haven't received the amount in my bank account. I contacted big basket and they are saying it is the fault of google pay or bank. And then i contacted google pay and bank and all are blaming this on each other.

I have order some groceries from bigbasket but due to some quality issue i want to return that product but bigbasket deactivated my acount saying that misuse of policies
I just want to return the product
They deactivated my acount and i have done payment of my order through my credit card
They deactivated my acount and they cancelled my order and amount that i paid through my credit card goes in that deactivated acount bb wallet kindly do the needfull..
Email [protected]@gmail.com
I have 754 rs in my bb wallet i just want to use that
I will not use bb any more

Company provide rotten product. after contact customer care don't get any positive responce . They just ignore the complain

My big basket account is inactive and i have much wallet balance in it
Just because i complaint about the products does that mean u deactive my account
I want my account back and i shall use my money
Then make sure never to use big basket ever in life

Dear sir
Ref: my order id dxbmo[protected]
I have been a regular customer of big basket. i placed an order for a few items on 22nd june 2020 and i got the items on 23rd june evening. the order included fresho capsicum - green 500g (Item no. 9) and cabbage 1 pc (Item 8). upon opening the packet the next day, i found the capsicums were in very bad shape. i am attaching the photograph of the three pieces. i am quite surprised seeing these pieces. the items were something like diseased ones, and spoiled beyond expectation. the cabbage was with a lot of soil like thing, gone even deeper. i have never found anything of this in all my earlier orders. I request you to look into this matter and find out whether something had gone wrong with the respective lots of these two items. Thanks and with regardsyours sincerely
Samant —

I had ordered a few items which were to be delivered on 24th may 2020 and for that reason i had to add money to my bb wallet (Which is mandatory in order to make payment for the transaction) for rs 360. They cancelled my order a day before the delivery date without my knowledge or passing any information. On checking the app waiting for the delivery on the delivery dat i got to know that my order was cancelled and amount was credited back to the bb wallet. I was very disappointed but due to the pandemic situation i understood the situation (Though they could have informed me about the same, which didn’t happen). After that again overlooking the past experience, with some trust and hope, i again ordered a few things for which i was made to do add money of rs 3500 in my bb wallet, which accumulated rs 3860 now in my bb wallet. Again without my knowledge and information they cancelled my order which was to be delivered on 14th june and refunded the amount in again my bb wallet. I got to know this on 13th june 2020 this time, as i was keeping a check on the app due to the last incident. Again i placed the order for the delivery to be done on 15th june. Again they cancelled on 16th june 2020. They have a tendency to inform when an order is placed as a confirmation message, but don’t message at all, when they cancel it themselves, making things very inconvenient especially during this pandemic situation. Money is stuck (Rs 3860), didn’t brought things from out as kept waiting for the order. I informed this all to 9 executives of big basket and each one promised to escalate and give a call back. They first told me that the request was already initiated and that money will reflect on my bank account in 7-9 days. On 23rd june 2020 on the 10th day when i contacted them, they told me that the request was not even initiated. I am feeling helpless and cheated. They are not returning my money back. Please help me in this.

Thanks & regards,
Snehal fulmali

Sir,
Orderno dx - mhq[protected]

Vide above order, we had ordered 2 items

1 exo safal scrubber 1 pc 15 rs

2. Sparklingbright twist mop i pc 149 rs

You had cancelled item 2 and delivered item 1 without my approval
There by charging 50 rs as delivery charges for an item of value 15 which is
Highly objectionable

Hence i am very unhappy with your service and my delivery charges of rs 50 may be paid to me immediately

A b prsunamba cell no [protected] hyderabad

I have paid 6225 via net banking and the amount got debited from my account however i got the message from big basket that transaction failed and i have to pay on cash once my oreder comes. I have called bb agent and he asked me that someone senior will call me back on my issue but nobody called and my issue is yet not resolved.

Home page in app, indicated availability of slot as standard with timings. But after selection of items while proceeding to checkout, non availability of slots is indicated. This has occurred twice in last two days. Customer care is unable to solve this ptoblem,.

I became a bb daily customer by virtue of take over from daily ninja. Ever since it’s a pathetic service. It been a week now and i face the following problems - i  don’t get my order, i get partial orders, i get someone else’s order, i get the wrong items delivered, doesn’t get delivered on time.

I have not received a single response to the emails i have written to the customer care.

Pathetic service!

What can i do to get a better service from them?

Ticket no:[protected].
Bigbasket (Bb) app has been storing our last used personal debit/ card information on their app without out our permission (Mentioned as frequent used cards). This is a serious issue related to our personal information which can lead to big financial loss.
Another issue is that bb app/ portal is not secured and our credit/ debit card information saved on bb app illegally are being used by bb staff or other hackers to do fraudulent transaction.
I am victim of those 2 fraudulent transaction and bb simply not acknowledging this problem and declined to provide any support.
My request to bb is to upgrade their app/ portal to make it more secure for their customer and sop saving our card bank details without our permission. Also please return my money to my account. Thanks.

I have ordered some products and they are not delivered yet they are marked as delivered. This is 3rd time i am facing issue.
They are not at all reliable. They deduct money suddenly without notice and then cannot provide any reason for that.
They take orders but they don't deliver them and mark them delivered.

They are simply harassing customers and providing fake information through app.

I had ordered twice from bigbasket on 2nd May and 25th May. Both the times order was sent to wrong area nad the delivery man returned the orders to the bigbasket store/outlet. Second time the reason mentioned was wrong that the deliveryman was not allowed inside the society, but the fact was that it had been handed to a delivery man on wrong route, which was already mentioned by their customer care executive. Both times amount was refunded to my bbwallet. On 26th April I had placed a request for refund the amount from my bbwallet to source accounts which they said will be processed in 7-9 days.Its more than 10 days now, the request has not yet been processed. When contacted customer care they mentioned they will arrange a call back within 30 mts., but I did not get a call back. In fact till now whenever I contact customer care for any issue, they say they will arrange for a call back with a senior person, but they never call back.

Request Id for refund of amount from bbwallet to source accounts : [protected]
Request Date : 26th May 2020
Amount in wallet : Rs.2726.50

Request help to get the amount refunded

BigBasket has a very poor service and their customer care is pathetic.

I didn't receive one item from my order but it is billed on payment slip and i also dialled on customer care no but neither i received the item nor i got refund of it.

I had ordered vegetables from big basket. The quality of onions, tomatoes and potatoes were of third grade quality. The price was charged of good quality but product was of lowest quality.

Amount of rs.1209 deducted from bank account while bigbasket denied payment received. Moreover, they are saying to pay again as cash on delivery.