BigBasket.com Complaints & Reviews

Dear team,

This is to bring to your notice my wife was trying to order grocery items on big basket meanwhile she had searched contact number on google she got below mentioned numbers

[protected]
[protected]

After discussion of order her account was debited with 5 transactions amounting to rs.19999, 1500, 5000, 10000, 4555 which was not done by us

Request you to please check the same and help in this case.

Please find the transaction details as below

Dear customer, transaction on axis bank card 1017 has been declined due to insufficient funds in your account. Your current available balance is rs 9555.00.
Your a/c 389741 is debited by rs. 5000 on 15apr20. Avbl bal: rs. 55.00. Info: upi/p2a/[protected]/gygfvvvv/paytm pay/. Call [protected] for dispute.

524257 is secret otp for txn of inr 4000.00 on axis bank card xx1017 at one97 comm on[protected]:35:05. Otp valid for 5 mins. Please do not share this otp.

952129 is secret otp for txn of inr 4000.00 on axis bank card xx1017 at one97 comm on[protected]:34:49. Otp valid for 5 mins. Please do not share this otp.

Your a/c 389741 is debited with rs 5000.00 on[protected]:04:11 at pur/one97 communications l/noida. Avbl bal is rs 4555.00. Call [protected] for dispute

Your a/c 389741 is debited with rs 1499.00 on[protected]:02:14 at pur/paytm/noida. Avbl bal is rs 9555.00. Call [protected] for dispute

Your a/c 389741 is debited with rs 19999.00 on[protected]:56:57 at pur/airtelmoney/mumbai. Avbl bal is rs 16054.00. Call [protected] for dispute

Your indusind bank a/c no.100*915229 has been debited for rs.10, 000.00 towards your debit card purchase. The available balance is rs.714.64.

Hi.
On 13th april i placed a bb daily order via the app. The slot allotted was 15th april 2020 before 7am. I am writing this from bangalore.

I have placed an order on bbdaily of the sum of rs 454.62, the order had 10 items and the following items are missing. As there is no chance to meet the agent as deliver was put outside our apartment campus with security monitored of course, but they are not allowed to touch the package.
I complained in email and chat is not working. None picked the call centers in last 24 hours i tried 3 times.
Missing items

1) potato 1 kg of 149rs
2) carrot local 500g of 20.5rs
3) coconut medium 1 pc of 34.5rs
4) match box (Locker brand) 10pcs, qty 1 10rs.

Today credit is expecting back for the 4 items into my wallet.

My rest of 6 items are very good and fresh on that day. When i have tried reporting the issue no one is accessible in phone, chat. No e-mail reply as well yet for the same.

Understood it is a lockdown, and for a record am creating this complaint. And i am a bigbasketier for longer time, than a bb daily customer. And hope they look at this soon as even bb customer care is not able to connect me to bb daily call center nos provided.
Thank you,

Please see the order ids:
T[protected] rs. 11
T[protected] rs. 443.62

Sir
I placed an order with bigbasket for rs953. It was canceled and big basket said they refined the amount to my source but i haven't received any amount till today. They gave me a unique request id - a7b391b40bb455fa84432c3b6f1aeef.

My bank hasn't received any of the amounts and i have asked bigbaket again and again called them also but no response is received from their side. 953 rs has not been processed into my account and no reference id or utr id is provided by them

I dint get any order today 13th April and it is showing like milk got delivered..

This is my second email on order not delivered and I dint get my refund.

1. 29th March I dint got curd . I have ordered for milk amd curd I got only milk
2. 24 th March I don't got my order . It is showing like order for delivered.

Enclosed is the screenshot of the order[protected] details. I have been following up n number of times (email, calls, messages) for refund of the order in my account since the product is showing delivered when i have actually not received the delivery of it and payment is already done by me.

THERE IS NO RESPONSE received for email compalint (pic enclosed) as well and refund is still not processed.no action is taken by kavitha ahead. Also on customer care no they ask to wait and cut the call and do not process refund. I NEED THE REFUND ASAP. I MUST HAVE SPENT MORE ON THE FOLLOW UP IS DID FOR MY ORDER OF RS.200.

I placed order with discounted price. But when payment mode activiate that time big basket applied original MRP price. In my mobile app. most of items have their discount price shown there. I paid through debit card. And had bought so many items so I keep trust on big basket and paid money through my card. But difference is approximately of 700 to 800/- rs. loss of mine money .Please do something. I complained them through email and called them but they are not responding me. I spent Rs.4953.25 via Debit Card at WWW BIGBASKET COM on[protected]:12:29:20.so few items are discountable but didn't get those discounted price. Thanks

Below are my order details and incident/action against it:

1. 2 Nandini curd on 03/31 : Not received. There was no delivery in our apartment from BBdaily for any of the flats. Delivery status showed DELIVERED. Called the customer care, as per the associate it was not delivered as the product was not available and the status is incorrect, got the refund. I has opted for ring the bell option. Requested the customer care representative to inform security to initiate a call so that I can personally receive my items.

2. Heritage curd 01/04: since I didn't receive curds on 03/31, I ordered again. No one called me, it was not handed over to me personally. 1 packet was left at security with my flat number written on it. Again complained, asked to deliver items to me personally, not to leave it at security. If delivery person asks the security to call at my flat, he will make the call. I will go there personally to collect my goods.

3. ordered veggies and curd 04/04: AGAIN, no call/no one rang the bell. Potato, Bread and Cabbage worth 159/- were missing. Status shows delivered for all. Again I called support and complained. I was told I will get refund in 24 hrs. But when I called again on 05/05, I was informed that I will not get the refund as i called late.

I informed the associate that if i am not getting a call for delivery, how will i know when the product is delivered. He suggested me to wake up at 6am and monitor the app for notifications. However, i told them if they can't refund the money for missing items, they should refund the wallet money to my source account. Its been 10days, no action is taken. I had written email to bbdaily and big basket. Till now no reply. For past 3 days i am calling customer care, no one is answering.

It should be the shop's fault if my order is not delivered to me personally. I demanded the refund which is valid!

The Order no. #DX-MHFO[protected] we had cancelled the order we didn't receive the amount in our wallet

Order ID: BKOO[protected], Order Placed : Tue 07 Apr 2020, 11:09 am
With reference to above order, all items were billed and delivered except one item i, e Eggs - Table Tray 30 pcs billed but it not delivered.Instantly I gave complaints in email about 4 to 5 times but no response was given to my mail and then i call to toll free customer care number 3/4 times but they kept me waiting all the times.Today i being helpless, i want my money back what paid for it which was not deliver by you

I requested a refund for the products not delivered to me on 12-04-20.
They dint respond on the ssme day.. On the next day an executive named hari kishore said that the amount will be refunded by eod.. It was not done.
On 14-04-20 i tried initiating chat and i got connected with anurag and he closed down the chat on my face without even responding to my concern. Then i spoke to veenupriya.. She said the same thing that the amount will be refunded by eod.. I need a solution...
The items that were not delivered are-
2 kg banana - rs 113
6 packets instant popcorn - rs 60
1 bru coffee 100 gm - 162
10 maggie masala - 120
1 brown bread 400 gm - rs 35

Hi.
On[protected], i have placed an order on bbdaily of sum of rs 252, order have following items :
1) pooja oil 1 qty of 130rs
2) curd packet 2 qty of 56rs
3) nandini shubham milk 3 qty of 22rs each.
My entire order was missing on that day and when i have reported the issue with there team they told me amount will get refund to my wallet within 24 hrs but nothing credited yet.

I made a payment of rs 1754 via net banking for
Order number: mbpfo[protected]
And the amount got deducted from my account but it is still showing cash on delivery as payment status.
The sbi payment transfer status shows payment successful but on bigbasket app it is showing that still the amount needs to be paid and payment mode has been converted to cash on delivery. Very disappointing experience.

My order delivery date was 11/04/2020, time slot is 6:00 am - 3:00 pm but order is not delivered till now (dt. 12/04/20) and status is show on the way from yesterday morning. Customer care is not respond my query.

Hi,
My details
Ashwani kumar thakur
Flat no 100 hcl towers, sector 62 noida
Thakur. [protected]@gmail.com
[protected].
Items are showing delivered in app but delivered to us. This is happening for all products apart from milk. Customer care not picking phone and not responding on mail.
Butter and jeera showing delivered in app but not delivered. No reposnse from customer care.

Hi,
I am using bbdaily to buy curd every day during these lockdown. The payment for these delivery is from prepaid wallet.
However these guys are not delivering since last 5 days but deducting the money from wallet. I dropped an email to the customer care but no reply. Then i called them and after 20 retries i was finally able to connect with them. They just said sorry for inconvenience and this will be resolved by today eod but nothing happened. Neither i got the product nor i got my refund. It is so frustrating to deal with their customer service as they are so hard to reach and do not provide proper resolution.
Please advise what can i do to recover my money?

I am not being able to put an order in big basket always it is showing slots are full...this is very disappointing.

Hello,

I placed an order with big basket (Order no. Mbo[protected] for delivery on 26-mar-2020 3-5 pm delivery slot.

As the delivery guy entered my apartment, i made the payment for this order through paytm (As advised for contact less delivery). However i was working from home and was on call hence i could not inform the delivery guy about the payment already done few minutes back.

The delivery guy took the second payment through the credit card for the same order upon delivery from my family member who received the delivery.

Now the two payments were made to bigbasket for the same order. I call bigbasket consumer number and raised the complaint (Bb complaint number : [protected]) with them on 26-mar-2020. I was assured that the transaction done through paytm will be refunded back to my paytm wallet.

Since then i have followed it up with bigbasket multiple times for non-refunded amount and they have only assured me of call back from their backend team that have not yet called till date.

Bigbasket is not addressing the refund and i need to this complaint to be resolved at the earliest.

Sir when i try to bying some essential goods from big basket.com but there are not showing not any options to buy there in website showing there is not any slot to buying but as there i made a member of big basket fees 299/rs the slot was become was showing is ready for buy why this when we take membership then slot is ready when we not take membership then slot is not available reflect on buying. So pl action at against bigbasket.

I am 68 years old person leaving with my 98 years old father, 71 years brother and 65 years old wife. I am also a "bbstar membership" holder on payment basis for getting a few preference.

On the onset of corona virus issue i placed an online order with bigbasket on 19.03.2020 and paid online. Bigbusket accepted the order vide their order no mkoo[protected] with delivery slot between 5-30 pm to 8 pm on 24th march 2020.

On 22rd march "janta curfew" was requested and on 22nd march a "lock down" was declarered commencing 23rd evening by pm sri narendra modi endorsed by cm smt. Mamta banerjee. However both pm and cm assured a number of times that essential items and food and daily requirement stocks are available and these will be available to the people and through online supply. Senior citizens ware advised not to venture out of home.

Unfortunately i received an email on 23rd march at 21-38 hrs from bigbasket stating that my above order was "cancelled due to unforeseen circumstances". It must have been for the shortage of staff who would have faced sudden jeopardy of the situation.

However when it was observed that online supplies resumed by online suppliers like amazon, goofers, including bigbusket (Selectively) i wrote to them that arbitrarily cancellation of my order is not accepted and they need to revoke their cancellation and arrange to supply in kolkata region before they resume to supply new order or order placed later then mine. My email in pdf form is attached for your kind perusal.

In spite of this they contacted and inform that they have already cancelled and can not revive it. And they are retaining my amount in my favour. I once again requested to execute my order once they resume supply.

Now to day at 13-38 hrs they informed me over sms that they are refunding my amount to my bank a/c which will be reflecting 7 to 8 days time.

This act of bigbasket in not only inhumane but also in total defiance to the assurance and instruction given by our pm sri narendra modi ji and our cm smt. Mamta banherjee ji. I am afraid this act of bigbasket in nothing but unfair trade practices and their unfriendly customer relation to put senior citizen to compel to visit crowded market place.

I once again request bigbasket to execute my above order at the earliest

Iv sent email to the bb team but haven't recievd any response yet. The last order which i made on the bb app couldn't b delivered as it was out of stock so, 588/-. Also i had a refund in my wallet for 25/- against a product for previous orders which wasn't delivered. So total amount in my bb wallet should be 613/- but it shows -27 in my bb wallet. I need the money back. I dont know how is it in negative when i haven't used it.