BigBasket.com Complaints & Reviews

From my mobile number [protected] i placed order no. A-mmoo[protected] of rs.2758/ around 28-mar (Date is not showing anymore in my mobile app). Big basket has neither delivered it nor refunded the amount back to me. Complaints to their customer care have been raised many times under ticket numbers #[protected], #[protected] and #[protected] but no action has been taken yet and now they have disabled option to enter any more message to...

I have purchased eggs packet from fresho from your bigdaily on 17th april in pune, eggs what i received are fake eggs, yolk melted in egg white very easily without whisking and i can even hear sound when i shake the egg. Normally real egg yolk does not mix with white with easily unless you whisk it and you will not hear any sound from real eggs
I request you to take strict action regarding this issue as this kind of eggs might be in...

Hi team

I am following up on ny payment from last 1 month.
What is the issue with your team?
Why can't i get my refund?
Everytime ypu executive says it will take 24 hrs to get processed.

Need my money in next 48 hours please.

Some tickets infor-

[protected]
[protected]
[protected]-got response after 3 hours

Customer number -[protected]...

Dear team,

This is to bring to your notice my wife was trying to order grocery items on big basket meanwhile she had searched contact number on google she got below mentioned numbers

[protected]
[protected]

After discussion of order her account was debited with 5 transactions amounting to rs.19999, 1500, 5000, 10000, 4555 which was not done by us

Request you to please...

Hi.
On 13th april i placed a bb daily order via the app. The slot allotted was 15th april 2020 before 7am. I am writing this from bangalore.

I have placed an order on bbdaily of the sum of rs 454.62, the order had 10 items and the following items are missing. As there is no chance to meet the agent as deliver was put outside our apartment campus with security monitored of course, but they are not allowed to touch the...

Sir
I placed an order with bigbasket for rs953. It was canceled and big basket said they refined the amount to my source but i haven't received any amount till today. They gave me a unique request id - a7b391b40bb455fa84432c3b6f1aeef.

My bank hasn't received any of the amounts and i have asked bigbaket again and again called them also but no response is received from their side. 953 rs has not been processed into my...

I dint get any order today 13th April and it is showing like milk got delivered..

This is my second email on order not delivered and I dint get my refund.

1. 29th March I dint got curd . I have ordered for milk amd curd I got only milk
2. 24 th March I don't got my order . It is showing like order for delivered....

Enclosed is the screenshot of the order[protected] details. I have been following up n number of times (email, calls, messages) for refund of the order in my account since the product is showing delivered when i have actually not received the delivery of it and payment is already done by me.

THERE IS NO RESPONSE received for email compalint (pic enclosed) as well and refund is still not processed.no action is taken by kavitha...

I placed order with discounted price. But when payment mode activiate that time big basket applied original MRP price. In my mobile app. most of items have their discount price shown there. I paid through debit card. And had bought so many items so I keep trust on big basket and paid money through my card. But difference is approximately of 700 to 800/- rs. loss of mine money .Please do something. I complained them through email and called...

Below are my order details and incident/action against it:

1. 2 Nandini curd on 03/31 : Not received. There was no delivery in our apartment from BBdaily for any of the flats. Delivery status showed DELIVERED. Called the customer care, as per the associate it was not delivered as the product was not available and the status is incorrect, got the refund. I has opted for ring the bell option. Requested the customer care representative...

The Order no. #DX-MHFO[protected] we had cancelled the order we didn't receive the amount in our wallet...

Order ID: BKOO[protected], Order Placed : Tue 07 Apr 2020, 11:09 am
With reference to above order, all items were billed and delivered except one item i, e Eggs - Table Tray 30 pcs billed but it not delivered.Instantly I gave complaints in email about 4 to 5 times but no response was given to my mail and then i call to toll free customer care number 3/4 times but they kept me waiting all the times.Today i being helpless, i want...

I requested a refund for the products not delivered to me on 12-04-20.
They dint respond on the ssme day.. On the next day an executive named hari kishore said that the amount will be refunded by eod.. It was not done.
On 14-04-20 i tried initiating chat and i got connected with anurag and he closed down the chat on my face without even responding to my concern. Then i spoke to veenupriya.. She said the same thing that the amount...

Hi.
On[protected], i have placed an order on bbdaily of sum of rs 252, order have following items :
1) pooja oil 1 qty of 130rs
2) curd packet 2 qty of 56rs
3) nandini shubham milk 3 qty of 22rs each.
My entire order was missing on that day and when i have reported the issue with there team they told me amount will get refund to my wallet within 24 hrs but nothing credited yet....

I made a payment of rs 1754 via net banking for
Order number: mbpfo[protected]
And the amount got deducted from my account but it is still showing cash on delivery as payment status.
The sbi payment transfer status shows payment successful but on bigbasket app it is showing that still the amount needs to be paid and payment mode has been converted to cash on delivery. Very disappointing experience....

My order delivery date was 11/04/2020, time slot is 6:00 am - 3:00 pm but order is not delivered till now (dt. 12/04/20) and status is show on the way from yesterday morning. Customer care is not respond my query....

Hi,
My details
Ashwani kumar thakur
Flat no 100 hcl towers, sector 62 noida
Thakur. [protected]@gmail.com
[protected].
Items are showing delivered in app but delivered to us. This is happening for all products apart from milk. Customer care not picking phone and not responding on mail.
Butter and jeera showing delivered in app but not delivered. No reposnse from customer care....

Hi,
I am using bbdaily to buy curd every day during these lockdown. The payment for these delivery is from prepaid wallet.
However these guys are not delivering since last 5 days but deducting the money from wallet. I dropped an email to the customer care but no reply. Then i called them and after 20 retries i was finally able to connect with them. They just said sorry for inconvenience and this will be resolved by today eod...

I am not being able to put an order in big basket always it is showing slots are full...this is very disappointing....

Hello,

I placed an order with big basket (Order no. Mbo[protected] for delivery on 26-mar-2020 3-5 pm delivery slot.

As the delivery guy entered my apartment, i made the payment for this order through paytm (As advised for contact less delivery). However i was working from home and was on call hence i could not inform the delivery guy about the payment already done few minutes back.

The...