BigBasket.com Complaints & Reviews

In the beginning of lockdown i have tried to order ration for which the transaction was accepted and suddenly cannot deliver the items due to lockdown imposed. Since then i have been waiting for next slot to be available which never happened for 2 weeks. And i have since been checking everyday for available slot. Finally today we got 1 slot available and tried to order the rations for the amount in the wallet. When checking out i found out that all the money in the wallet (Which is rs.1079 from 1500) have been taken out without my consent. I only came to know this because they were charging more during checkout. Which they should be deducting from the wallet that i have already paid last time. What service is this? Utterly disappointed. Have been loyal customer for more than 2 years now and they betrayed badly. I have even subscribed for a bb star so that i could get priority in deliver but instead they played badly.

Ref. Big basket order confirmation no. DX-MHO[protected]. Delivery slot 21st April 2020 between 9am to 12 pm . Order amount Rs 5810.96.

I have seen that the people in big basket daily are really unprofessional and unethical by not delivering the product, not responding to customer calls. It is getting deducted even if the product is not delivered.

Customer care personals not providing the delivery executive contact details, and they are telling lies with out delivering the products

I request you to kindly solve the my issue as early as possible

M v chary
[protected]

Dear sir below is the reproduction of my email correspondence with your company since 14 april and there had not been any response. I also tried to call helpline number of times but after initial recorded message, i keep waiting and after that it get disconnected.
Quote"
Dear sir,

Please refer my below email for which reply still awaited.

I placed order from my phone app (Mobile number: +91 -[protected]) following and i am mentioning with details below:

Sl item description/ status shown on mobile apl / actual status / remarks
1 masti dahi 400 g pouch – two (Total cost rs. 54) / delivered / not delivered/ no refund received in my wallet
2 butter milk chaas polypack – two (Total cost rs. 24)/ delivered/ not delivered/ no refund received in my wallet
3 lassi 200 ml /returned/ not received/ refunded in my wallet
4 instant coffee – gold 50g bottle/ returned /not received/ refunded in my wallet
5 tea natural care 250 g/ returned /not received /refunded in my wallet

You are kindly requested to refund the amount for the items which have not been delivered. I personally along with building manager checked at our building reception where more than 25 orders were delivered on 14 april as per flat numbers but none was received for b-609.

Thanks and rgds
Cdr. Bs rainu (Retd.)
Mob + whatsapp: (+91) [protected]

From: bhupinder singh rainu
Sent: 14 april 2020 08:54
To: [protected]@bigbasket.com
Subject: non delivery of order for mob [protected]

Dear sir,

My order was placed on for 14 april and showing that two items are delivered today morning but i did not receive it and three items still pending for delivery. Can you update to whom they delivered. I checked with our building reception and they said now hing is received for our flat from big-basket. Kindly give us details as whom items have been delivered
—
Cdr. Bs rainu (Retd.)
Gmail account

I ordered gokul buffalo milk 1 leters, amul masti dahi 400 gm on 18/april/2020.

and paid the money, but both items was not delivered and marked as delivered and when I call there customer care they told with in 24 hrs my money will be refunded, still today on 20/04/2020 no refund is given.

It is very difficult to get the call to there customer care number [protected], [protected]. in both number it very difficult to get them.

they only accepting prepaid order only.

Please check and refund the money, otherwise i shall take legal action on it.

Please beware of fake sale from bb daily.

Thanks
Regards
Ashok Kandoi

I have subscribed for Akshaykalpa slim milk. 2 packets

I receive one packet of the same on 20th April. The second packet sent was a different one. Fresho Organic Cow milk.

My complaint is that the packet used looks old and reused. The use by date on the packet is also faded and not visible.
I suspect an adulteration here!!

I have purched food items during lockdown from bigbasket alsong with eggs on 17th april 2020. J purched 24 egges and yesterday night we had it along with rice. While having the egg, we had a serious suapect about quality of egg. However since it is from bigbasket we trusted. Today morning follwing checked and found.

1. While shaking egg, we can hear sound
2. Eggs were not goin under the water while keeping on a mug of water.
3. No smell of eggs

We are very much worried as entire mu family includes 2 kids, mother and wife had it. I have given request to bigbasket for takjng if back and got return date as tomorrow. Please take strict action considering life of people accross india.

Bigbasket order number is mbo[protected]

Repetitively harassing and torturing me by deducting money from wallet and not delivering milk by Bbdaily people.

Please help me .Can be reachable at [protected]

Hii,
I am nikki sharma. Few days before i order some groceries from big basket but due to lockdown the item not delivered and the amount of item are debited to my bb wallet and after this the money deducted from my bb wallet without any information. And them i need some groceries i check my bb wallet there is no money. I talk to customer care there is no suitable response. They said in 7 to 9 days the money was back but after days there is no money. I need some groceries please help me.

Bbdaily customer care not respond the compliant since 2 apr 2020. This month i subscribed 500 ml milk from 1 apr today 19 apr during 19 days they have not delivered milk 8 days. Their application always shows delivered i write the email when it's not delivered but no reply. They are not refund the money to me. All my money has locked in their wallet. The are not delivered any order and not refund the money.

Read as below:

Hari & team,

This is my 3rd mail to you all. Its now 10.55 am and the order is still not delivered to security nor at my doorstep. Go through the mail trail.

Am trying to contact on both the numbers provided on the app. No one picks up. Nor their is a response to chat for now 1.5 hours approximately.

Absolute cheating. I curse you and your team that this kind of attitude will not take you or you company far.

Regards,

Vishal singh
[protected]

On sun, apr 19, 2020 at 10:08 am vishal singh wrote:
Hari and team,

I think the team at bbdaily (Bigbasket) apart from cheating also does not have the courtesy to respond back. Check the mail trail.

Now we stand at 10 am and the order for today is still not delivered at my doorstep nor at the security gate.

As i said, i want the following to be done asap at your end, else face the consumer court.

A) refund me the money for my non - delivery of order today or give me the order
B) terminate services of delivery boy at my society as well as get milk delivered to my doorstep since there are no issues at my security gate
C) terminate services of prem kumar, vanitha, karthik and sridhar, all your bbdaily agents for false promises of call back and false information on delivery of my products
D) apology from your and your team's end for inconvenience and a promise that in future i will not face any issues

Regards,

Vishal singh
[protected]

On sun, apr 19, 2020 at 9:08 am vishal singh wrote:
Hari,

I am writing to you to complain as a result of cheating by your company. As well as poor quality of support.

You can check the details for my account along with chat details through my mobile number [protected].

Today my order is not delivered. I started chatting for help at 7.54 am. Initially was told that order will be delivered by 10 am by your agent abhinandan kumar. Then chaitanya dixit came on line and after that kapil kishan. Finally kapil told me that milk was delivered at 7.56 am at security gate likely. I went to check at security gate and was told no milk has been delivered. I tried calling up both the numbers provided for help multiple times but no answer and it got disconnected after some time. I am now trying to chat with mr. Sridhar for last 12 minutes but he says order is delivered at security gate. I again checked and am told now that order is not delivered at security gate. One thing i would also like to mention is that there are no restrictions at my security gate for delivery and milk, vegetables, grocery and newspaper can be delivered at doorstep. So your delivery boy and the agent is cheating by providing wrong information. I will end up sue your company for cheating and deficient delivery even though the amount is small.

I think you have started cheating as a company because you don't have money to pay for salaries as well as to dealers/suppliers so you want to swallow customer money.

Yesterday also when i woke up, i did not find milk at my doorstep. When i checked i was told it is delivered at security. I went to security and picked up the milk and found it to be a different packet. I was delivered toned milk instead of full cream as per my order. Also the security guard told me that the delivery boy came and kept the milk and rushed out without telling the flat number to which it was to be delivered. I chatted with prem kumar, vanitha, karthik etc. And asked them if can be called back by a senior agent. They kept promising that i will be called in 15-20 minutes but i did not receive a call for the whole day from bbdaily.

Here is that i want as actions from your end:

A) refund me the money for my non - delivery of order today or give me the order
B) terminate services of delivery boy at my society as well as get milk delivered to my doorstep since there are no issues at my security gate
C) terminate services of prem kumar, vanitha, karthik and sridhar, all your bbdaily agents for false promises of call back and false information on delivery of my products
D) apology from your and your team's end for inconvenience and a promise that in future i will not face any issues

I await your reply or else i take it to the court for a legal battle even if the money involved is a small amount.

Regards,

Vishal singh
[protected]

I have seen that the people in big basket daily are really unprofessional and unethical by not delivering the product, not responding to customer calls. This has been for long time and no change in their behaviour and attitude as money has come to their wallet and it is getting deducted even if the product is not delivered.

Please help.
Contact me @ [protected]

Order cancellation reasons does not have option of bigbasket issue.

All options are related to user failure to get order.
If you choose any, it is chargeable.

I got rotten/spoiled cabbage from big basket and the very same day (i.e on 17th April 2020)
And they supposed the replace on 18th yet no one came.

Bbdaily is not delivering milk but detecting money saying it is delivered already. We have taken bbdaily milk subscription. Though our society allows doorstep delivery bbdaily suddenly sent a message stating that as per society rules we will deliver the items at security gate only. And they have deducted money saying that milk was delivered. But there was no delivery at security gate as well. No one is responding at the customer care phone number

Order id :[protected]

Hi, i was chasing bigbasket every 2 hours on the day delivery was supposed to happen i. E. 15 april.

I also followed up thrice on 16th.

I also followed up thrice on 17th.

Now on 18 april, they did not grant me refund, saying that the order is past 48 hours. It was deliberately done to earn money using unenthical way. Please reply.

I had ordered few essential commodities from big basket on 15th april 2020 at 10:26 am worth rs 4952.54 with order no - mnofo[protected] and got the confirmation that the order will be delivered between 06:30 am - 08:30 pm.
On morning at 08:09 am on 17th april 2020, i got a call from the bigbasket delivery man from the mobile no [protected] and he confirmed the address and said that order will be delivered at about 08:00 pm.
On 17th april 2020, 01:00 pm i got a message that my order has been cancelled and when i called customer care, they said the items are unavailable.
How can the packed items which the delivery boy was on way to my home became unavailabl all of a sudden. This type of fraud act itself is raising questions in the working management of bigbasket and its channel of logistics. Moreover the money is not getting refunded.
In this tough times of corona virus, such fraudulent things are happening in the country when all the innocent citizens are fighting with the pandemic.
I request bigbasket to immediately take an action aginst this and send my hard earned money back.
Manpreet singh
[protected]

From my mobile number [protected] i placed order no. A-mmoo[protected] of rs.2758/ around 28-mar (Date is not showing anymore in my mobile app). Big basket has neither delivered it nor refunded the amount back to me. Complaints to their customer care have been raised many times under ticket numbers #[protected], #[protected] and #[protected] but no action has been taken yet and now they have disabled option to enter any more message to them against said tickets.

It will be great if my amount can be returned and some penalty is imposed to the company for unethical practice.

I have purchased eggs packet from fresho from your bigdaily on 17th april in pune, eggs what i received are fake eggs, yolk melted in egg white very easily without whisking and i can even hear sound when i shake the egg. Normally real egg yolk does not mix with white with easily unless you whisk it and you will not hear any sound from real eggs
I request you to take strict action regarding this issue as this kind of eggs might be in your house as well and kids might be eating in breakfast.

Hi team

I am following up on ny payment from last 1 month.
What is the issue with your team?
Why can't i get my refund?
Everytime ypu executive says it will take 24 hrs to get processed.

Need my money in next 48 hours please.

Some tickets infor-

[protected]
[protected]
[protected]-got response after 3 hours

Customer number -[protected]