BigBasket.com Complaints & Reviews

Swati ajmani
Attachments
23:52 (3 minutes ago)
To bbplus, customerservice

Hello guys,

Being the regular user of bigbasket i would like to bring your attention that i have been trying to reach your executive for many reason, but no one is available in in "ask me" chat option. Luck by chance if somebody connects they drop a message disappear quickly.

1. I wanted to return few products, which fall under 2 day return policy, but slot was never available since i received the product.

Why i wanted to return?
A. It came in bad condition,
B. It was rotten, smelly

Product - tomatoes, muskmelon, green chillies

2. I wanted to raise a ticket about missing product, i again tried reaching, but no response

From my last order one product is missing - grapes

3. Expiry/wrong quality product, i was shocked to see fungus in my food, the time i am cooking it.

Chidhva /poha - i saw 2-3 pods of black fungus with insects roaming in my poha..

4. Last i wanted to return one product which i added twice in my list
Product which i wanted to return - macroni

5. I have placed new order as well, after seeing chidhva in this fungus condition, i want you to cancel chidhva from my present order right away.

I want you to take action right away, i have tried reaching you guys many times, i understand you have deliveries, but you can't deliver wrong/smelly/rotten/fungus food to your customer.

I have attached images for your reference.

Kindly do the needful as soon as possible.

Note : you can check my order no., present old and chat in the attachments, contact details

Thanks,
Swati ajmani.

Big basket makes deliveries to my neighbour, but I have not got a time slot the whole month. When I open the app it say time slots available, but when I check out, it says no time slots available.
I called the helpline on 11th April at 11.08 am. I was assured that my deposit would be refunded in 7 to 10 working days. That has not happened.
I do not want to waste time and make myself frustrated with bad service. So kindly refund my Rs.5000 immediately. You are keeping my money and giving me only irritation in return.
My phone number is [protected].
Sheila Mascarenhas

I had subscribed for amul butter milk along with gokul cow milk after my recharge of rs. 1000 done on 10th april.
I see that on 23rd april amul butter milk was not delivered (Qty 1 litre). I received only packet of cow milk

It is showing in bbdaily app as delivered.
I want it to be refunded back to my wallet.

I have been chasing this multiple times with support team over chat but i do not receive proper response. I have to stop all my subscriptions with bbdaily as i do not have the trust to continue further with them

Refund of my wallet money is awaited inspite of taking up so many times. They only give the ticket no but with no action.

Am prashanth living at hyderabad with mobile no. [protected]. Order was delivered on 26/4/20 with order id dx-mho[protected]. Vatika hair oil product was missing which was billed. Am highly dissatisfied. Trying to contact you in all means but it's going waste. Get my amount credited. I informed the delivery boy immediately who told that amount will be credited but it's not done.

The delivery person put the milk packages and vegetables on put on the floor without considering any hygiene issues these days. It’s been 7 days now i have taken the subscription and on daily basis i have to raise the complain for some or the other issue. Sometimes the product was not fully delivered or not delivered henceforth i have to raise the complain for refund.
I want this to escalate to height level and solve the issue in order to continue the service with bb
Regards
Rohit
[protected]

With respect to my prepaid order banfo[protected] dt.24.04.20 at 10.59 a. M. Your functionaries has mislead ed me. They have cancelled my order and sent me massage that no body was at your door step. T
His is totally wrong statement because i am at my residence round the clock. I
Also inquired the matter with the members of my society and also watched the cctv inside and outside of the society in which it is clear that no body has came here.
I have already mailed and talked thrice with your cc number representative. Dt.26 04.20 &27.04.20 but matter is still awaited neither the order rejuvenated for d quick disposal of delivery nor the paid amount is backed into my account. You are disturbing a healthy citizen who is performing his duty leveled by govt. Of india to stay at home under lock down period..

I am a regular user of bigbasket and would like to bring your attention to a particular issue. Today i had a delivery for order mkoo[protected]. I live in a flat in the first floor. During this lockdown period i am personally thankful for the services we are receiving till date in the midst of the odds. I had last taken delivery few days ago in the lockdown period at my door step. As usual i provided the bag and the delivery personnel dropped the items in it maintaining the distancing rules.
Today it was unfortunate and harassing for me. The delivery personnel refused to come at the doorstep. Instead he started behaving rude telling that this is not their part of routine work and he is not supposed to do so. The problem is in this lockdown period avoiding moving out is the primary concern which allows me to take service from bb. This rude behaviour of the personnel today had a negative impact on me and i took time to complain about receiving my order. Attaching the order details with this mail.

People are made to work with high pressure and top level managers are too bad to the 2 wheeler delivery men's.. I'm talking behalf of a delivery person who is one of my friend..

I had ordered grocery items from bbdaily application and recharged money with 5091 amount.. But all the ordered were always undelivered.. I tried to order multiple times and thinking i can use my wallet amount but they are not refunding my money to my source account and showing false status of items as delivered of above inr900 amount. Everytime i am calling their executive they are responding it'll be taken care in next 48 hours but 48 hrs never happens. My money is stuck from april 1st week.

I have credited 368/- on 23/03/20 to big basket daily wallet and placed order for 28/03/20. But due to lockdown they have not supplied orders. Also presently they are unable to supply orders. I asked for wallet balance to be credited back to the source bank account on 08/04/20 and they accepted but not crediting 368/- back. Phone no. [protected], mail id - [protected]@yahoo.com. Unable to take photos of chat with customer care

From march 2020 iam facing delivery issue with bbdaily. Regularly complaining through their chat service but issue not resolved. Sent mail also to [protected]@bigbasket.com but no response. Every day they debit my account but do not deliver my requirement. They ask me to wait till 10am but no delivery done and when complaint raised they will refund. The same practice going on regularly. Request to resolve the issue and arrange for smooth delivery or cancel my account and arrange for total wallet balance refund.
Complaints raised from 24.04.2020 #[protected], #[protected] and 25.04.2020 #[protected].

My order No -MMO[protected].
Payment deducted (Rs.4493)but didn't deliver my grocery items. Please look into this matter.

For my March 2020 order, big basket delayed the delivery. So I had to cancel. Still they charged me 30 rs cancellation.
The order number is MMO[protected]
The order was placed on 20th March.

The customer service doesn’t reply.

Hello team

This is so unprofessional... This is the second time i am facing delivery issue.

There 2 issues which i want to highlight -

1) today on 24-april i ordered few food items - curd, milk, cheese slice and rawa/sooji
Recieved the order but instead of rawa, roce flour has been delivered, which i don't require

Either change the order or refund tje remaining amount. Sooji is for 53 and rice flour is for 28

2) on 16 april, i ordered few food item's, among that, maggies was not there... So i raised request for refund of rs. 69/-, which i recieved, but next 2 days (17april, 18april) they deducted the amount of buffalo chitale milk which i didn't even subscribed and also not delivered.. And when i asked for refund they were very rude.
I need the refund of rs.56/- (2 days milk)

This is so so carelessness and unprofessional behaviour... Unnecessary deduction of money is happening. Please do the needful
Attaching the screenshots for reference

Today milk was not delivered, on chat box no proper reply was coming.
Later when i wrote a mail, response received saying money will be refunded.
My concern is as on 16th april 20, my wallet balance was rs.1087, after that we have taken milk only for 4 days which is around 200 only. Since today nothing is seen, all is showing balance zero. Kindly resolve this and retract all my data back in the app. This incident happened on 23.04.2020

They haven't refunded my entire amount and they aren't willing to refund it back to my bank either. My money is stuck with them and they keep taking money off of my wallet without reasons. I had placed an order. They canceled it. They should've refunded 911 rupees entire amount. Instead they took 184 rupees out of my wallet without reasons.

My order no is :dear customer,

We regret that, due to unforeseen circumstances your order # dx-mco[protected] scheduled for delivery in wed 22nd april is cancelled. Rs.911.0 is credited to your bb wallet. However, we will debit your wallet and initiate a refund to your source account shortly.

Thank you,
Bigbasket.com

Placed an order on 10.04.2020 for 1 Kg Basmati Rice. It was to be delivered on 18.04.2020. It was not delivered but shown as delivered and money deducted from wallet. No action taken in spite of several chatting and several emails. 6 days have past. Really frustrated writing emails. For each email they create a new service request number. Hopeless customer care.

I am a user of supr daily, due to movements restrictions they are unable to deliver hence I subscribed for milk from bbdaily, just because I have hanged a supr daily bag despite of several complaints raised with them they refuse to put the milk packet in the bag, they just throw it dirtyly, n make the product unfit for consumption.

Deepak Mehra
Mob. [protected]
Email ID - [protected]@gmail.com.

Dear sir,
We made the payment on 11 April 20, behalf of my big basket order payment debited in my account on same day but due server problem initiate in merchant account on 13 April. My banker said payment transfer on merchant account already. I am following up for last 10 days already few mail sent in big basket mail I'd but one one can resolute my query ...