BigBasket.com Complaints & Reviews

Iv sent email to the bb team but haven't recievd any response yet. The last order which i made on the bb app couldn't b delivered as it was out of stock so, 588/-. Also i had a refund in my wallet for 25/- against a product for previous orders which wasn't delivered. So total amount in my bb wallet should be 613/- but it shows -27 in my bb wallet. I need the money back. I dont know how is it in negative when i haven't used it.

I have ordered items in bb daily but the delivery boy has not delivered but he has marked he has already delivered and i have got a msg that the delivery has been delivered... I have confirmed with my security and ecenbcc cameras then i have compliance in bb daily chat they haven’t responded or solved my issue need a solution for this
In this crucial stage of lock down this is just misguiding and mis utilising of customer needs and breaking the customer trusts
Need the solution at the priority

They have cancelled all my orders, as due to lockdown it was they have refunded my money in my wallet but after some time they have deducted all my money which is 547 rs. Now my wallet shows -20 rs. As we know that we can't transfer money from big basket so, this is very disappointing. Have shame big basket.com
You stole money from your customer.
I earn money by working very hardly.
Very some fear of god.

I have never seen an unprofessional organization like bisgbasket daily.. They donot deliver product and then when you inforrm them that the product they say that nothing can b done as the product shows delivered in their system.

Customer email: [protected]@yahoo.in
Customer phone:[protected]

On 5th of april, 67 rupees were deducted against the delivery of 1 ltr milk, however in reality they had not delivered anything. When i called the customer care regarding this, they said its customers fault.. Their delivery guy has delivered it at 5:55 am.. They told me that i need to submit video proof that delivery did not happen.. I would also like to inform others not to fall in their trap.. They are highly unprofessional

I have never seen an unprofessional organization like bisgbasket daily.. They donot deliver product and then when you inforrm them that the product they say that nothing can b done as the product shows delivered in their system.

On 5th of april, 67 rupees were deducted against the delivery of 1 ltr milk, however in reality they had not delivered anything. When i called the customer care regarding this, they said its customers fault.. Their delivery guy has delivered it at 5:55 am.. They told me that i need to submit video proof that delivery did not happen.. I would also like to inform others not to fall in their trap.. They are highly unprofessional

I had placed order in bigbasket last month 19th march and the order no. Was mkoo[protected]. The delivery date promised on 24th of march. I was ok with the order with the situations as of 19th march. But in next 2-3 days situation worsened for corona effect. Things which i had ordered can not be accepted due to health safety reasons and i went ahead and cancelled the order on 21st of march. Bigbasket deducted 30 rs cancellation charge. I think they should not charge cancellation fee due to following reasons
1. When i booked the order, i was not aware about this new cancellation charge.
2. I tried to call multiple times to understand how they will deliver those items in current scenario. But their waiting time in call was 15 to 30 minutes
3. After cancellation i able to connect with customer service and they promised to waive the cancellation charge
4. The order was cancelled 3 days before delivery and there is no point of asking of cancellation charge
I was waiting till today to get back my total money, which is yet to refund back in my bank but not received anything yet and when called them they said they will give me call back for cancellation refund money but not received any call back. Hope this issue will be resolved soon
Mail id : [protected]@gmail.com

Hi,
I Have Made 2 Orders In Big Basket Dated 25th Mar'20 And 26th Mar'20 For Delivery On 31st Mar'20. After Waiting Around 6 Days On 31st Mar'20 I Got Message That "Due To External Constraints, We Are Not Able To Deliver The Order".
Payment Was Made Upfront For The Same But On Cancellation Amount Is Refunded To Wallet Which I Cannot Use Because Those Can Be Used Only In Big Basket.

In The Current Situation Of COVID 19 Where Govt. Is Helping To Deliver The Goods And Food Free Of Cost, I Am Not Getting Anything After Payment And My Money Also Got Blocked.

Now I Need The The Money To My Original Payment Method.Because Bigbasket Is Neither Delivering Goods Nor Refunding My Money Which I Paid Upfront.

Date of incident -18th march 2020
Big basket toll free-[protected]
First order number-mkoi[protected] cancelled
Repeat order number-mkoo[protected]
Customer name-tanusree
My mother had placed an order for 1250 on the 18th march which was supposed to be delivered by the 24th march morning. But even after the confirming with their customer executives many times, they eventually cancelled the order owing to the lock down and put my money in their big basket wallet instead of my bank account, now since then i requested them for a refund of my money to my account through and the big basket chat but nothing has happened. So i again ordered using their wallet money on the 26th march which was to be delivered on 1st april, but after waiting for 5-6 days they again cancelled my order. From the 18th march they have taken my money, not delivered any products, cancelled the orders because of their own problems and till now they have not returned my money to my bank account. Even today i called them to get a confirmation that i will get my order and was told that they will call me back but instead they sent me sms saying order is cancelled. What big basket is doing is taking a loan from its customers during the lock down without paying any penalty or any interest because they cancel the order and put the money in the big basket wallet so my money stays with them even though its their fault.

I need immediate refund of my money and also penalty or some form of remittance for cancelling my order twice and withholding my money for almost 2 weeks.

I purchased grocery from big basket app of rupees 1136 & make payment through airtel bank. The money is deducted from my airtel wallet, but payment was not successfull. I called the bb people but they said not received any payment from my side & the airtel people are not responding about this matter.
What to do now i lost my money plz do the needful.

5 different orders that were placed well in advance, were cancelled just in time for the delivery. We depended on this delivery and did not look for any other sources to purchase the necessities ourselves. None of the items were delivered, all orders were cancelled. We understand that this is though time for all o[censored]s, but this is really irresponsible. You could have given intimation beforehand, so that we could prepare ourselves. Really disappointed and now my money amounting to rs. 7193 has been blocked in big basket account. Atleast they could have credited this in my bank account so i should have been able to use it as i am already running out of money because of this lock down. This is an insensitive behavior from big basket in this hard time.

On 25.03.20 i placed online order worth rs.3192/- and also paid online but message received due to movement restriction we can not make delivery. I tried again after checkout i was told that out of 13 items only 4 or 5 items (Only buscuits) are available and we will be notified for rest items then i confirmed only 3/4 items but after clicking checkout i got message slot not available. Then i got message that some are now available i again tried to order and again selected those items in my cart the value came around 2192/- aprox i was told to checkout now again they said slot not available. I was so irritated and send them mail but no reply. Yesterday again i tried and again some items we not available so checkedout whatever was available (11 items) rs.1040/- but got message your cart is empty whereas i see all items in cart. I again tried today morning for 9 items (2 reduced) for rs.672/- i checkedout and after checkout i was on payment page and paid from big basket wallet now when i was told to place oredr my cruiser hanged on place order and i could not place order. The whole story is not 100% correct may be i forgot some thing but 95% is correct. I think they do not have stock but they should tell us clearly on thier site before we proceed further. They say only on last page of order. These type of people must get a good lesson as we buy during our life but on this hard time they mislead us.
Thanks for your co-opertaion

Order that was placed one week in advance, was cancelled just in time for the delivery. We depended on this delivery and did not go out the purchase the necessities ourselves. None of the items was delivered, entire order was cancelled. We understand that this is though time for all o[censored]s, but this is really irresponsible. You could have given intimation beforehand, so that we could prepare ourselves. Really disappointed

Order is showing up in app as well as through a message as delivered, money was deducted from wallet, nothing came up to me, no calls, no door bell, , no response from customer support team

Dear sir / madam,

Just now I buy same vegetables and fruits in big basket but prices differs in me and my uncle mobile in big basket why cheating to people ...

Big basket daily

1) milk delivery of mar 26 didn’t happen. Although rs. 47 were already deducted. The app shows "to be delivered" even until today i. E. Mar 27. I got a notification on the app and an sms that no delivery will happen on mar 26. I asked this query on bb daily app and the executive very conveniently said the order was delivered. How can the executive be lying so casually when the bb daily already confirmed a day before that operations were shut on mar 26.

2) i placed an order for 7 items worth rs. 401. And, the target delivery date was mar 29. Now the app shows no items from those 7 items list to be delivered on mar 29. What happened to those items? Its order# 11977612. Will those be delivered or not, if not then when will the refund happen as none of the 7 items will be delivered?

I am looking for a total refund of rs. 47 and rs. 401.

Order placed on 20.3.20 vide accepted and paid order no.[mnovo[protected]] has been cancelled a day after the delivery date. If you couldnt provide services in time.. Then why you did you provided any slot for delivery in the first place. Or else you should have clearly mentioned that the orders might get cancelled. We trusted you for the services.. But even after canceling the order you refunded the money in wallet and not in customers account. This is purely cheating.
This is completely wrong and unfair. Moreover there are no customer care chat service or contact numbers to register any complain. I want a refund of the paid amount in my account at the earliest.

Recently 3 Bigbasket orders of mine were cancelled.
1) MGUO[protected] for Rs. 1539.50
2) A-MGUO[protected] for Rs. 6943
3) MGUO[protected] for Rs. 1735
But the refund is being credited to my BB wallet and not to my bank account. I need that money to stock up on essential items since I am in self-quarantine. And I cannot do that as my money is trpped in the form of store credit which isn't even functional. I used my debit card to pay for the items, not the store credits and I would also like to be refunded the same way. Also my details are saved in the site.
Please do the needful. I absolutely refuse to take store credits.

I am a regular customer at the site. In fact I am a BBstar member. My id is Lanun khongsai. Recently 3 orders of mine were cancelled.
1) MGUO[protected] for Rs. 1539.50
2) A-MGUO[protected] for Rs. 6943
3) MGUO[protected] for Rs. 1735
I understand that you must be facing difficulties because of the current state of affair. But the refund is being credited to my BB wallet and not to my bank account. That is a big big problem as you can see- the amount I spent isn't a small one. I need that money to stock up on essential items since I am in self-quarantine. And I cannot do that if you trap my money in the form of your store credit when your site isn't even functional. I cannot take your store credit. Please refund me to my bank account. I used my debit card to pay for the items, not the store credits and I would also like to be refunded the same way. Also my details are saved in the site.
Please do the needful. I absolutely refuse to take store credits. That would be very selfish and self serving of you.

I purchaed grocery fm big basket but they cancelled my order and credited the amount in bb wallet. Pls credit the amount of my cancelled order to my my card and not bb wallet.

Dear customer,

We regret that, due to unforeseen circumstances your order # mgufzo[protected] scheduled for delivery in fri 27 mar 2020 between 07:30 am and 10:30 am is cancelled. Rs.1912.35 is credited to your bb wallet.

Thank you,
Bigbasket.com

This is to inform you that i am subscriber of milk from bb daily from last 2 years, i was surprised to note that milk was not delivered. There is lock down in west bengal and in such situation the milk was not delivered to regular customer like me. Big basket is refusing to deliver the milks. Big basket is not following the orders initiated by gov of wb and supply the item which are more profitable to them.
As per government order we cannot go out of home to purchase the milk and government of west bengal have allowed e commerce operator like big basket to supply the essential goods liker milk. Big basket is not compying the order of government of west bengal in such crises of cornoa virus.