BigBasket.com Complaints & Reviews

I had ordered white bread through big basket, which got delivered on 17th march. It was a 400g packet of big bread. The expiry date given on the packet was 19th march. But on 18th march i noticed that the top piece of the unopened packet was affected by fungus. Now the whole packet is not in a consumable form. The photos are attached herewith. (My order number is #wbo[protected]. I would like to have a replacement for the same.
Thank you

My entire order was not delivered till 10:30 in the night, and was cancelled at that time. The next day i had called them several times (Between 8 a. M till 10:30 a. M). I requested them to arrange for the delivery as soon as possible. But they said they can deliver only after two day. They had not arranged any immediate slots, rather they were giving me a slot after two days!. As i had paid in advance all my money is with them.

Big basket takes money and order with 2 hours delivery commitment. Then does not deliver. Asked for refund. Not given for last 3months. Further blocked my account and not able to purchase and whenever you will try to take your money from wallet it will show no slots available. Deleted all reviews and does not allow to post reviewa. High level cheating company....

Bb daily is charging price for nandini shubham orange milk packet for rs43 where as market price is rs 41. Everyday i have to raise complian to bbdaily customer care then they refund money. Still they have not resolved this price issue. Bbdaily customer service people told they will arrange a call to resolve my issue but still no solution. I have paid extra rs 6 for 3 milk packets for the month of february and march till date. They are cheating many consumers as most of the customer will not see price behind milk packet

Order# bho[protected]; i have been a loyal big basket customer for years but off late noticed they are cheating customers. They conveniently drop items from the order despite having a review order option during the check-out, that shows if the ordered items are in stock or not. But they have been dropping items from the list and add the money paid to the bb-wallet. I am asking big basket, what is the use of the 'review order' option when you can at whims and fancies drop items that are to be delivered? I ordered items because they were on sale and that very items was conveniently stopped from being delivered. This is not the first time, they have a habit of doing this. This causes a lot of inconvenience when as a customer i am waiting on that items to be delivered! This is plain and simple cheating. Delete the review option. When i called their customer service, the supervisor says that in real time, inventory in the back-end is being depleted. I told them if they claim to be the biggest e-commerce groceries to learn something or two from real time platforms like book my show and not give the customers stupid reasons for dropping items from the order. Good bye to big basket.

Bbdaily is doing fraud by making people to subscribe for 10 days free milk. Their customer team called me and explaned me about the offer and ask me to subscribe for 10 days free milk with some coupon. They didn't not tell me anything about terms and conditions. Suddenly one day i got call from bbdaily saying that milk will not be delivered due to insufficient balance. Then i checked my history and got to know that they are deducting money...

Despite of my call, mail to big basket they have delivered products at my address. The delivery slot was rescheduled by big basket and despite they incapable to deliver as given slot.
Also important is i have received spoiled fresho beans, which pic attached.
When i wrote to customer care for cancellation no response till now.
After so many valid complaints, that's on quality and health safety neither consumer is seriously...

I am tired of escalating, no resolution however they update resolved for all.

Today my slot was at 0600 to 0800, however bb changed it without intimation. When connected with customer care it was stated that there was a security issue in my apartment however when on conference call with the delivery person statement was different as he said he couldn't reached me, so he didn't came to my address.

So it is clear that story was made to excuse for their own.

If delivery can be done on base of mobile number why address is required to mention?

Customer care take 4 minutes to chat or respond call hold time is 4 mins too.. Customer care has zero knowledge of own products or services.

When i requested to cancel my order it is asking 30 rs charge, where i have not changed my delivery slot bb changed on own, than why i should pay? I can't seat at home as per bb convenient time.

Always there are problems with quality and delivery.

I have placed my first order with big basket, only few product delivered with same bill amount. They refunded money for one of the product to my wallet. Now i wanted to place the order but they told delivery service has been stopped in my area. They don't transfer the money to bank account and don't deliver the product to our area. Customer care is sleeping and they'll tell their team member will contact me but no call since i've year

Hi,
Bigbusket demands as 90 min express delivery and after selecting item and checkout it alwars gives slot to next day even all expressed items are selected. As customer if we need express deluvery we never get. Then why dont we go for Grofers who arlest dont mislead us on slots.
If they cant deliver the item they should not show the slots and mislead.

Picture attached.

Thanks,
Bipasha

Bigbasket is scamming people by selling adulterated food items. They even sell rotten tomatoes and onions. When i complained, their operations head nithin started hurling abuses and even threatened me. A strict action needs to be taken against this company. This company is run by a bunch of goons. I have already raised a complaint with the ceo of this # company

I recharged bbdaily wallet with rs. 3000 on 13th december and it wallet showed updated balance. However, later that night, i received notification regarding low balance. On raising issue to customer service, i was told that money will be refunded to my account within 7 days, but it did not.
I raised the issue again on which i was asked to furnish transaction reference number, account statement, mail from bank confirming payment. I furnished all the requisite records.
But still bb daily is denying receipt of money from my account to bb daily wallet. Now they have even stopped responding or respond with a standard reply: thank you for writing to us. We understand your concern and... Their standard email.

This is to bring into your kind notice that i have been enquiring regularly on phone and email regarding no delivery in my area i. E new friends colony, new delhi.
I have been repeatedly told due to technical n operational issues all this is happening...
But today surya ur customer care representative said that its a restricted area so the services are withdrawn.
I wish to know from past 15 days when i am calling so many times, mailing so many times why couldn’t you inform then?? Secondly what kind of professionalism is this that u withdraw services whenever u feel like without informing the customers??? Thirdly why u don’t have a deadline for the same if you are planning to resume services??? If the services are suspended for indefinite period u need to inform the customers.
This is highly unprofessional and not expected from you.
I hope to receive a concrete reply responding to all my queries.
Please donot send whimsical corporate replies without specications.
Please donot fool your customers especially the regular ones.

Amul milk they deliver.in the empty amul milk pouch they again shield it. When i called them and asked their food quality to collect that 500 ml milk packet and check it they said no we can't do this... Sorry...
Again when i asked them they confirm it that it happened due to operation technical problems. Meaning if operation issues is their they will deliver the duplicate product, from where they get... I have chat written proff and have that product sample for references
Serious punishment should be given to them.
They are playing with customers/humans life

The agents of bb daily company are totally fraudulent people. They lure people by making fake promises. The agent who came to our house told us to open two accounts but i haven't received the next month free packets in both of my accounts. I also did not receive the cooling bag as promised by them. They are total cheaters. On calling the agent, they say that you will receive in two days and also you will get the free packets. My total account balance got finished but still now i haven't received the free milk packets. They are now telling me to recharge again. I want a refund or a replacement of the same milk packets.

I ordered for item and paid through wallet. After some time, got a msg that order got canclles and account is suspended. Why so. Why it is deactived without any informations, simply cancelling and mailing that our system got some error and blocking your account. Need a clear reply and refund my wallet balance of 2400rs i need a reply to [protected]@gmail.com...

Bb delivery should be renamed as
Bb no-delivery!!
They take orders wth all excitement but fail to deliver.
For the last 3 days in a row my order has not been delivered.
Last minute cancellation is highly inconvenient!!
The customer service executives suck & keep chatting the standard lines” apologise for the inconvenience... Will process refund... Resolve this on high priority basis... Blah blah blah...”br...

Dear team,

I am chasing up with big basket team for more that 14 days for my payment which they have received twice and this has happened due to their delivery boy who has harassed while making the delivery. He pinched me so hard through his voice for making the payment that i can't resist myself and that time i had requested the guy that i am making online payment which shown that the payment got declined but he can't wait for that also and urged me to provide the card and make the payment. I want a strict action on this and also compensation from big basket. Sr number is #[protected]

I first wrote and email about a complaint to big basket daily on 21/11/2019.
The ticket no:[protected] is for the complaint i sent.
I got a response from pavithra apologising and informing me the next steps. My query was regarding the free milk which i should have received 8 every month for 3 months. Your agent gave me wrong information which she agreed in the mail was his fault. Pavithra gave a specific dates when the free milk will be started over the period of 2 months.
I restarted my free milk subscription as mentioned in the mail and was charged again. On questioning through the same complaint link your colleague refused to acknowledge what was agreed and charged me again and refused to refund for that day.
Despite repeated emails, about this, all i get in response is that someone from the team will call me on that day. My last email was on 28/11 with same response.
Until now no one has bothered to call or emailed me with information.
I am writing this complaint as a 7 day notice now until i lodge a complaint in consumer court and you will be liable for all the legal expenses in addition.

I regularly order in bigbasket and i have the so called' bb star membership'. But unfortunately this does not help when it comes to the quality of the products.
In my recent order (Mbo[protected], all the mentioned items have been rotten within one day of delivery.
- apple (1/2 kg)
- avocado (250 gms)
- coriander leaves (100 g)
And these items are raw
- tomato local (1 kg)
- banana red (500 g)
The following items were returned immediately on delivery, as it was rotten
- mint 100g
- sapota 500g

I would like to bring to notice that this is a regular occurrence. Coriander leaves stay fresh only for a day even when refrigerated. Banana and tomato does not ripen at all. They deliver it raw all the time and it gets spoiled after 3 or 4 days without reaching the ripening stage. Not once have i got the ripened banana or tomato.
This time expensive fruits like apple and avocado has joined the list too.

I understand that there is an option to return the item. But if 10 out of 15 items i ordered are rotten, then why should i even order in bigbasket? Also, the quality of some items like apple and avocado can only be checked when we open it. What if, i am opening one each day? Should i keep calling customer care everyday to return the products?

In spite of paying the extra money for membership, this is the kind of products i receive.

Bigbasket should understand that they are dealing with food and that quality is highly important. That is one of the main reasons, consumers like us choose such options to buy the products. If not, there are many other options available to shop.

Just because we cannot select the products in person, does not mean that bigbasket can send rotten, bad quality products and get money from us.