BigBasket.com Complaints & Reviews

I recharged bbdaily wallet with rs. 3000 on 13th december and it wallet showed updated balance. However, later that night, i received notification regarding low balance. On raising issue to customer service, i was told that money will be refunded to my account within 7 days, but it did not.
I raised the issue again on which i was asked to furnish transaction reference number, account statement, mail from bank confirming payment. I...

This is to bring into your kind notice that i have been enquiring regularly on phone and email regarding no delivery in my area i. E new friends colony, new delhi.
I have been repeatedly told due to technical n operational issues all this is happening...
But today surya ur customer care representative said that its a restricted area so the services are withdrawn.
I wish to know from past 15 days when i am calling so many...

Amul milk they deliver.in the empty amul milk pouch they again shield it. When i called them and asked their food quality to collect that 500 ml milk packet and check it they said no we can't do this... Sorry...
Again when i asked them they confirm it that it happened due to operation technical problems. Meaning if operation issues is their they will deliver the duplicate product, from where they get... I have chat written proff and...

The agents of bb daily company are totally fraudulent people. They lure people by making fake promises. The agent who came to our house told us to open two accounts but i haven't received the next month free packets in both of my accounts. I also did not receive the cooling bag as promised by them. They are total cheaters. On calling the agent, they say that you will receive in two days and also you will get the free packets. My total account...

I ordered for item and paid through wallet. After some time, got a msg that order got canclles and account is suspended. Why so. Why it is deactived without any informations, simply cancelling and mailing that our system got some error and blocking your account. Need a clear reply and refund my wallet balance of 2400rs i need a reply to [protected]@gmail.com...

Bb delivery should be renamed as
Bb no-delivery!!
They take orders wth all excitement but fail to deliver.
For the last 3 days in a row my order has not been delivered.
Last minute cancellation is highly inconvenient!!
The customer service executives suck & keep chatting the standard lines” apologise for the inconvenience... Will process refund... Resolve this on high priority basis... Blah blah blah...”br...

Dear team,

I am chasing up with big basket team for more that 14 days for my payment which they have received twice and this has happened due to their delivery boy who has harassed while making the delivery. He pinched me so hard through his voice for making the payment that i can't resist myself and that time i had requested the guy that i am making online payment which shown that the payment got declined but he can't wait...

I first wrote and email about a complaint to big basket daily on 21/11/2019.
The ticket no:[protected] is for the complaint i sent.
I got a response from pavithra apologising and informing me the next steps. My query was regarding the free milk which i should have received 8 every month for 3 months. Your agent gave me wrong information which she agreed in the mail was his fault. Pavithra gave a specific dates when the free...

I regularly order in bigbasket and i have the so called' bb star membership'. But unfortunately this does not help when it comes to the quality of the products.
In my recent order (Mbo[protected], all the mentioned items have been rotten within one day of delivery.
- apple (1/2 kg)
- avocado (250 gms)
- coriander leaves (100 g)
And these items are raw
- tomato local (1 kg)
- banana...

I am a regular customer of big basket, recently i realised the eggs aren't getting cooked fully and tasting differently. I did a little research and found out that i have been consuming plastic eggs, then i checked online for big basket fresho eggs and found out that big basket is selling plastic/fake eggs on the larger scale, shame on u! We trust you and then you cheat on us, that too in this dangerous way. Take some step big basket!...

Ordered chicken and after 3 days on freezer realized the expiry date was 3 months ago.
Texted to customer service and as we chatted they changed the order on my profile and said it wasn't delivered. Problem was... I found the physical receipt... And the escalation team kept saying it wasn't charged. Obviously someone thought they could change things online and the consumer would be out of proofs. Really poor customer sevicd...

As per the product details the approximate weight of the apples should have been 550gms to 650gms. I ordered 2 quantities, making it around 1100 to 1300 gms. When i checked the weight of them at home, it came out to be just 460gms for one quantity, i. E., 920gms for 2 quantities ordered.
When there is an increase in weight value by even.20gms, these guys charge us even 1rs.
Now when the quantity is less than 180-320gms, they...

Sir my mob number [protected] with manish. [protected]@gmail.com blocked by bigbasket and i order two times from basket and items are not good so i send pictures to the bigbasket but they removed my account and not opening so i want that i account must open and i have money in my wallet and they said you work against our policies but sir i done only 2 order and item are not good so i complain sir also checked my pictures below...

Big basket is simply fooling your customers by charging delivery fee even when the app shows free delivery for particular slot (if all items gets delivered at once)
After talking to customer care for an hour, the guy says I have no resolution for this.
He told me that even he has faced the same issue and the technical team knows about this issue and yet he wanted me to draft a mail and send it to the team for which I don't even...

I am a regular customer of bbdaily having a regular subscription of items like coconuts etc.. But lately i am finding that every month at least 3 -4 time they either don't deliver or deliver less quantities. After complaining sometime they refund monry but sometime they come up with excuses and new policies (From nowhere) and eat up the money. This is really pathetic and unprofessional.

I have travelled many countries but have...

I have order from bigbasket.com on[protected] my order id is order id: mbo[protected]. I have attached order details also.

Money is debited from my account rs 1217.38. I have attached transaction details from hdfc bank internet banking.

1) big basket refused to give the money back & they have no details on there platform.
2) big basket customer care number is never reachable[protected] to resolve...

Hi sir i am subburu anand id no:-aatbb086 i am regind my job in july i had completed my 15days notes pirated but my salay not crated my account i contact hr ramesh he sad your salary will not give to you due to a-allianttechnology is not avlebale
Pls send me to my mail in your ceo and hr head mail id subburu. [protected]@gmail.com, anand. [protected]@gmail.com...

I recently joined bbdaily and placed my first order on 30.10.2019 which was supposed to be delivered on 31.10.2019.in the morning, i checked the status of order was delivered but i didnot get the products. I informed the customer care and got refund. Now again i placed order on 31.10.2019 which was supposed to be delivered on 01.11.2019. But again my ordered products were not delivered. Again i informed customer care and got refund.
br...

I had ordered a bulk of items (#MBFVO[protected] which was to be delivered on 3rd Nov between 2 pm to 5 pm. At 5 pm I called the customer care and was told it would be delivered the next day from 7 pm to 10 pm. On 4th Nov, today, I called them again and they said order cannot be delivered as the area is out of service. So why was the order taken at all? And now my 3809 rupees are refunded to my BB wallet. But since my area is out of...

I have requested for vegetables through app after recharging rs.2000.00. They could not deliver 75 percent of vegetables which are available in app. During chat they promised delivery first at 7am then at 9.30. Am. They could not deliver. Then, i sent mail to customer care whom i requested to return back rs.2000 from their wallet as i have to buy vegetables from other sources. They have assured but even after 4 days, no response. I gave my...