BigBasket.com Complaints & Reviews

I had ordered monthly groceries form bigbasket, order number is
Mbfvo[protected], and invoice no. Mbfvi[protected]
The order was delivered on 30th of august and when i started using the products i noticed that bigbasket has shipped low quality food items, i raised a concern in their customer support i have not received response till today, they told they will be escalating the issue and so on.,
As this is...

Order no. Bmvo[protected]
Order date - 03 sep 2017
Delivery date - 06 sep 2017
Claim value: rs.16340 (Order value 2642 + delivery guarantee 10% per day 3698 + followup and time charges 10000)

Complete order value of rs.2642 has been paid in advance.

Order status shows as 'completed' but order has not been received.

Have contacted customer care multiple times, also spoken...

I've order 12-13 vegetables item from big basket. For the 1st time i've trusted a e-commerce brands for buying vegetables...
But they have failed to provide the quality vegetables as compared to there costing...
Worst quality ever faced.
When tried to get customer care executive, i've been told that keep the vegetables at home for next day till there pick up guy come & take back there vegetables. Then they will raise...

Big basket have all old products near to expiry date and wen reported the issue they apologized n promise to change the product with valid fresh before expiry but to my surprise again they have send old product r they trying to fool customers also mrp price is different than there online price. I took snapshot and report them but they find excuse.

It's better to buy from near by grocery shop or super market but not this big...

Hi team,

I have always liked big basket, but the other day i saw something which concerned me. I saw an employee of big basket carrying such a heavy load on his back that we was bending to carry the basket. I understand this may not be as important as the other complaints, but i was shocked. The basket looked bigger than the man.
Can i please make a suggestion if deliverers use small trolleys to carry the basket. It...

I am not satisfied with the quality of vegetables and fruits such as cauliflower, onion and apple. We r spending so much money in that and at last getting the bad product. This is not the 1st time that i got bad products from ur side. I think this is high time. Please check the products quality before delivery. Few days back i orderd lots of veggies and fruits. It accepted my all orders but at the time of delivery the boy gave some of the...

With reference to my above order, please note that the experience with your service has been beyond terrible.

My complaints:
1) you have billed me for products not suppled
2) in the same order you have billed me for full quantities but supplied only part
3) in the same order you have supplied spoilt & rotted vegetables

After deducting amount for the returned, non-supplied & partial supplied...

Never buy from #bigbasket. I was shown one product and delivered another. Probably they hoped that i wouldn't notice. Then, when i contacted them, they took back the wrong product and later sent a replacement. They had sent the wrong product again. This was repeated at least 20 times. Every time giving standard scripted excuses.

I guess they were trying to palm off their excess stock available, hoping that i will give up trying...

I did not request a change in the slot and it is a problem from big basket end. This was not intimated to me on time. I have no way to reach big basket after 10pm and big basket did not take an effort to call me or message me to update on the delay before 10pm.

I received a message at 8pm that the delivery will be done today and then no updates.

Big basket is becoming bad in delivery these days. Every time...

I bought my first product (Night cream) of neutrogena from bigbasket and the very first product they delivered was out dated that was an expired item.
The product was ordered in first week of august of year 2017 and the same product delivered already had an expiry date of june 2017. This is how you guys treat your customers, and take your customers for granted. Imaged attached for clarification.
Very very disappointed. I need...

Today is the second time i am mmaking a complaint about delivery being before time.

My order bnoo[protected]
Was siupposed to be delivered between 9.30 and 11 am. Instead the order as at my door at 7, 55 am.

Why cant you adherew to time slot? I intend not doing business with you for this reason and am planning on shifting to either grofers or amazon. Please not
S. B. Lal...

I have order from this site on dated 11 Aug 2017 and my order number is MDO[protected] but they are not delivered my order and send me a confirmation mail regarding my delivery " your order is delivered " after that I called there customer care but they are doing nothing even on my first call somebody picked up the call and he don't know Hindi then I said kindly transfer your call to the person who know English but he refused. Than I...

This complaint is regarding the poor quality of apples that i ordered from the big basket.

I ordered fuji apples and all the four pieces were stale quality. The item can not be exchanged or returned. This is not acceptable.
This is not the way you sell the stale quality products.
I am attaching the order details here with this mail.

Kindly look upon this issue and either you refund my amount or...

Big basket automatically converts any unfinished order to cash on delivery. They will email about it but if you forget to check your email then they will send the product and will charge extra money for late cancellation.

If your network fails at the time of checkout/payment and after few minutes when network is back and you are successfully paid for the order they will generate two orders for same products. One is paid and...

I gave 401 to the delivery boy however did not get change of 60rs. He said he ll credit my wallet. How ever he has not done it. Please check. When will i get my money back. I trusted bigbasket. Why did th delivery guy promise me. He has not yet credited and also told me he only comes this way for delivery which was not relevant. Need immediate resolution....

There was an offer of 20 percentage cashback if payment for the ordered item is to be done through freecharge app. I have done the payment by freecharge but no cash back is credited in my big basket wallet. And i have applied an additional coupon of rs 50 off (That coupon is applied). Could you please tell me the reason behind this issue?
Kindly have a look on the issue mentioned above....

There was an offer of 1kg free poatato and 1kg free onion while placing order of 1500 and above. I have order items of amount more than 1500. While placing order above mentioned item were there in the ordered list but during delivery they were not included. I talked regarding this to the delivery person he aske me file the complain as this issue is faced by many others.
Kindly look into the issue....

Big basket delivery van damaged garden wall of my society and run away. The company employing worker not trained and threat to public life. Complaint given on call center no 3-4 times but no response yet.. If no response in 2 days will file a police complaint against bigbasket as i have cctv footage and detail of delivery of item in my society by bigbasket van....

I ordered one 1 kg packet of masoor dal from bigbasket. I didn't enquire much about market price of it. But out of my bitter surprise, i got to know that company charged me ₹400 for 2kg of masoor dal whereas market rate is half of it. I am attaching screenshot.in that you can see, half kg pouch cost only ₹42, 2kg pouch cost ₹159 and at the same time 1kg pouch cost ₹200. What does it mean? Kindly help me....

The potatoes sent to us were completely rotten from inside, it was evident event from outside.

The apples we received was rotten. This was also very evident from outside.

The bananas we received were rotten from inside.
Ordered many other things. Not sure what else will be a waste!!

It was really frustrating to see this. Please do something about it....