May 22, 2025
Updated by Faheem Makhdoomi I am updating my complaint to include additional details:
I placed a Cash on Delivery (COD) order which was paid at the time of delivery, but the product was either not delivered correctly or there has been no update since payment. Despite multiple follow-ups with the seller and Shiprocket, the issue remains unresolved.
Here are the order details:
• Order ID: TB_289598
• Tracking Number (AWB)[protected]
Company and shipping details:
Courier/Logistics Provider: Shiprocket (Bigfoot Retail Solutions Pvt. Ltd.)
Company Address: Plot No. 301, 1st Floor, Udyog Vihar Phase 2, Gurgaon - 122016, Haryana, India
Customer Support Email: [protected]@shiprocket.in
Phone: +[protected]
Website: https://www.shiprocket.in
This is a case of non-fulfillment of a prepaid COD order, and I am requesting an immediate refund or product delivery.
Please treat this as an urgent consumer grievance.