Blue Dart Express Complaints & Reviews

I have made over 25 orders in the last few months on Amazon, and this is the first time it was shipped using Blue Dart. And for the first time, the delivery has not happened, with the reason being provided as "Consignee'S Address Unlocatable/Landmark Needed"!!

None of the other deliveries made by the other delivery services never had a problem with my address. And it is not that I live in some remote place which is not present in a map. I live in a large apartment complex with over 500 apartments, which is 200 meters from Outer Ring Road in Bangalore, and the best part - it less than 500 meters from a Blue Dart branch! And even if you do not know the area, it is easily found on Google Maps, if you have a bit of common sense.

I got a call during noon from an unknown number while I was driving and I called back as soon as I got out of my car. I got an automated message which asked me to contact Blue Dart customer care - no text messages or any information about the number to contact. I found the number on the internet and gave a call and the status message was that the shipment is out for delivery. I also spoke to the customer care agent to be sure and he informed me that he will contact the delivery person and ask him to contact me again in case of any issues. He also promised me that the item will be delivered before the end of the day.

I waited the whole day, and in the evening I get a text message which mentions that the item is undelivered due to address related issue. On checking the AWB tracking link, it shows the message "Consignee'S Address Unlocatable/Landmark Needed", which is a pathetic excuse for not wanting to do your job on time!

I call the customer care and a very rude lady named "Sujatha" makes it a point to inform me that it is my mistake that I did not answer the call when the delivery agent called me. Me calling back soon and the other customer service agent informing me that it is still out for delivery does not matter to her at all. On asking why the address is not reachable and what further info is needed from me, no answers! Apparently it will be delivered again later and suddenly they have all the info they need to deliver the next day.

I asked why the address could not be located, when it is so close to a Blue Dart branch, she said that the delivery happens from a warehouse in Whitefield and not from the branch near my home (the location of which she clearly knew, even without me telling her). Then I asked why someone couldn't find it on Google Maps or with a simple search online, her rude answer was that they cannot provide GPRS phones to all delivery people and that I should have picked up the call when they called! How can someone be so rude on customer care and still be working there, is completely unknown to me. I told her that everyone doesn't need to have GPRS phone, if the manager at the warehouse can Google and provide the address, she retorts back with the statement "the managers don't do the delivery"!

I am not sure what I am more frustrated with - their careless attitude towards delivery, or their absolutely pathetic and rude customer care agents! I do not understand how these people can call themselves a logistics company, if they cannot find such a big apartment complex in the middle of a city like Bangalore?!

How do they work? Send some vehicles on the road without any addresses or directions and hope for them to find it by luck? Can't they even give info about the delivery locations to the delivery people, before they load the item onto the trucks and is sent out for delivery?

Absolutely pathetic service from such a large player and simply the worst and absolutely rude customer service! Never again would I use their services and I would request Amazon as well to stop using Blue Dart for future shipments!

Thank you very much.

On 8th of may the package has reached my location as per the details given in the blue dart tracking website. But today it is 15th of may which is already a week & i have not received the package yet. No one from the courier company contacted me. I have been staying in the given address for more than 25 years now. But the response given is "no such consignee at the given address".

Surprised about ur negative delivery,
No body reached at address and ur feedback is no recepent at address.
U wasted my more than 15 days and no delivery made.
After long discussion with Ur Customer care regularly and lined up the location,
Also Taken leave from my office on 13may, awaited whole day at my address neither any delivery man reached at my given address nor any call received from blue dart, and finally my parcel returned.
I am very upset with such kind of cheating

This shipment is for HDFC Bank. I called cusotmer care but got an automated message but was not able to connect with a human.

I even mailed to bluedart customer services email [protected]@bluedart.com. but there is no reply from last two days.

Now their customer care number is also not getting connected.

I even visited my nearest bluedart physical office but they refused take any of my query and behaved rudely.

I dont understand whom do i contact.

Please call me and inform whether i will be getting my card or not.

Mera parsel 5 tarik to bathinda blue dart office me a gya tha. Next day mujhe blue dart office bathinda se call aya ki sir appka parsel ayya hua hai mene pura address btaya aur kha jab app parsel deliver krne jaoge to baki call krke. Puchna PR na mujhe koi call ayi aur na koi parsel dene aya aur bathinda blue dart office walo ne address incomplete likh kr close kr diya plz mera parsel phuchaya Jaye aur bathinda blue dart office ki khichayi ki Jaye my mobile no [protected] aur blue dart ref no .[protected]

मी कृष्णाजी शंकरराव मामीलवाड मु पोष्ट बालिंगा ताल करवीर जिल्हा कोल्हापूर येथे राहत आपल्या ब्लू dart कोल्हापूर शाखेमधून मला फोने आला होता कि तुमचे icici policy पेपर आले आहेत तरी तुमी स्वता यायला पाहिजे असे सांगितले तरी मला हे विचारायचे आहे कि कोल्हापूर मधील भागात सेवा देता का नाही, नाही असेल हे parcel icici कडून स्वीकारले का सेवा देत असाल आणि कोल्हापूर शाखा आपली सेवा व्यवस्थित देत नसेल तर याकडे तुमचे लक्ष्य पाहिजे

Sir my customer pan card acknowledgment no. is [protected] and pan no. is dqlpm4332m name mariyam.
this pan card has non delivered to my customer address
track status view is deliver to stamp nsdl rto shipment plz sir
deliver my perfect address urgently

My Name is Randeep Singh. This is related to Airway Bill number [protected]

I am awaiting a urgent courier from Bangalore. It did come yesterday but the delivery Guy landed up without confirming the time, and I wasnt present for the same. TO day he called up and told me that he can come t the same time only, when I would be out again.

Can we sort this out pls.

Earlier also due to the same reason one of my parcels had to go back .

The only option left for us us to stop any transanctions with Bluedart in future.

Your delivery boy does not want to work he was 200 meters away from my house and was insisting me on coming there and receiving the parcel and when I said to him to come to my address he replied that he will send someone else tomorrow so if I do not do as he says he will return my parcel seems like he pays me and it's my duty to go and collect it the number from which he called was [protected] and my blue dart tracking number is [protected] please insure that he does not do this again

Dear sir ji Nmaste my name Rajinder Singh from Lehra gaga dist Sangrur pb.148031
Hum shop clues & other company se shopping kerte hain but Jo humara product hai vo humare Ghar tak nhi dear mata ji or dealer phone kerta hai ki aap product yaha humari shop se ke jai agar nhi aye to hum product vapis when denge meri aap ji se Requesthai ki humare jitne bhi product aate hain vo humare Ghar tak bheje jaye ji
Thanks with regards
Rajinder Singh
Contact no. [protected]

My name is sandeep nisal, my bank send me credit card statement through blue dart its number is awb [protected]. From last one year i got my statement by courier properly and suddenly from last two - thre month i did not get any courier even they not trying to call me and i got message that your are address is incomplete so how it is possible, i got my courier from last one year on same address so it is incomplete now. Also behavior of executive of blue dart on phone is very bad they ask mi tell me your shop no. I am giving my home address already with all details, so is there any home that have shop no. Too??? Totally unexpected from this guys. So i want my courier on same address asap.

Hi i received sms dt 10.05.17 that my shipment ([protected]) will be received today. However my family member has office time 11. Am onward. I tried to call on tollfree and service centre to inform this. However noone has pick the call. The person left one card informing they were here on 10.15 but we present at our location till 11.00.
This is imp shipment for me

Rahul kajawe
[protected]

My mom's pan card named chandrawati has not been delivered to me along two month. This is very important document. Your courier person name - jaaved from sikandra agra (Up) branch. This person is not delivered my document. I contact with him but he is not replied to me. And this person delivered my document in wrong address. Then that blue dart agent call me today from some where to come and get your pan card. But when i reached there he goes away. I called him again but he said he will delever it later then cut the phone. This person contact no.[protected]
Kindly provide my document its very urgent...
My courier no. Is [protected]

Dear Bluedart representative,

AWB Number: [protected]

I would like to bring to your notice that your delivery agent is giving false information again and again. We were at home for all day on 6th May on which your your first delivery attempt failed. On May 8th again my wife was at home all day and still it says that the delivery attempt failed. On May 9th again the same story was repeated. All these are clear lies. On May 8th, after the second delivery attempt failure I called the Bluedart costumer support centre and they assured me that this issue will be taken care of but still nothing happened and the same story was repeated again. I even asked the customer support guy to inform your delivery agent to give me a call when he is coming but still I haven't received any calls from your delivery agent at all.

I hope you will take the issue seriously.

My document has not been delivered to me along one month. This is very important document. My bill no.[protected], your courier person name - jaaved from sikandra agra (Up) branch. This person is not delivered my document. I contact with him but he is not replied to me. And this person delivered my document in wrong address. This person contact no. [protected]
Kindly provide my document its very urgent.

I got a message saying "your shipment from citibank is dispatched through blue dart awb [protected] will be delivered by 08-may-17". But it is 9th already and i haven't got the product. Also when i try tracking, it is showing as "undelivered package held at location" i haven't received any calls from delivery personal also. Please resolve this issue asap.

Hello there

Blue Dart should either shut their courier services in the Srinagar City or they must change the Management working in LALCHOWK SERVICE CENTRE.
My consignment was not delivered on time despite several call reminders to their office. The management is so rude that hardly any one bothers to even reply back. They either put the call on hold or just disconnect it right away.
Despite all this experiance, i choose to have a patience & waited for their self concious to realise of what thay are doing.
lastly i was surprised, when i got the sms saying, " Delivery attempt failed due to the in correct address". My Consignment is having 100% correct address along with the working contact number [protected]. I decided to check the online status, it shows the same status, "Consignee'S Address Incorrect". I use to do online shopping most of the time. I never faced such a problem. I always get my consignments on time at the very same address.
The reality is that, they don't want to deliver the consignment coz either they had tempered with it or they have just lost it. If that was the case then they should have tell me frankly about the actual problem. Now they are misleding the Blue Dart Express by updating the status by "Consignee'S Address Incorrect". I still believe that Blue Dart Courier service is a professional company. At the same time i am disappointed with the way i had a an over all pretty bad experiance with Blue Dart Express.
Now i don't expect that this consignment will be delivered at all, coz now aftering writing this complaint. They (LALCHOWK SERVICE CENTRE) will do all they can in order to hide the reality.
Hope Blue Dart Will Take A Serious Note So That Other People Won't Face The Same Problem Again.
Snapdeal order #: [protected]
Tracking #: [protected]

With Regards
Shabir Ahmad Kolu
[protected]

@BlueDartTweets Cont.. AWB: [protected]. I have been always facing problem with bluedart courier that my items will not be delivered in time or even they don't attempt to deliver the items to my address. I am staying in Bangalore only not in some Jungle. I would like to know the reason for not delivering the items to the following address /area. For the above mentioned AWB, the status says that pin code is wrong. I would like to know how the folliwing pin code for the following area is wrong. When other couriers are able to deliver the items to same area with pin code mentioned thereof, why not bluedart courier.? If you don't want deliver the item to the following area, why do you accept the item?
Address/area : Manjunath Nagar Kalkere Hormavu Post Bangalore 560043

I have applied for a Trust PAN card in Hyderabad on 10 March 2017. I didn't get any call till today from courier service or concerning the delivery of my PAN card. But when I checked my PAN Application Status today, I got the following message:

"Your PAN card has been dispatched on 13 April 2017 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 23 April 2017."

Immediately with the given airway bill number I checked at Blue dart website to track the status, but they have returned to NSDL RTOS already on 25th April 2017. There was no call from Blue Dart Express till date and no one from Bluedart came at my door. I was available on those days.

Thus sir, I kindly request you to take this complaint as serious and grant me the PAN Card at the earliest.

Acknowledgement No: [protected]
Alotted PAN No: AACTB9985H

Yours truly,
Devika Rani Rao
+[protected]

I ram kumar do hereby register my complaint regarding non receipt of pan card sent by the department through blue dart courier way bill no. [protected]. Shipment arrived at your indirapuram service centre on 2nd may 2017. I have called indirapuram service centre from past 4 days and also told them nearest landmark to my home but till date i have not received the courier. The courier is urgent for me. Such type of service is not expected from blue dart

Contact number : +91-[protected]