Blue Dart Express Complaints & Reviews

My important shipment reached within 12 hours (by flight) from Chennei to Bangalore ITPL Bluedart main branch on 10 April 2017 but unfortunately due to very low quality of service, instead I repeatedly called customer care 8 times and generated online complaint, the blue dart team re-scheduled my shipment delivery 3 times to my location BEML layout (which is at max 5 or 6 KM from blue dart office) and till today 14 April 2017 it is not delivered. The customer care team simply tell that we are unable to deliver today by 3 pm so we will try to re-attempt tomorrow (how you guys tell me to re-attempt although you have not attempted at least once). Simply it means you are careless and do not value customer's time and urgency. This way you will loose customer trust one day and no body will choose Bluedart for a emergency shipment ... as I have lost an important assignment because of a slight negligence of yours. In service industry to survive you have to run and not walk.

Ranjan

My shipment ([protected]) has not been delivered. Previously the courier service said it was unable to deliver it. Now with a changed airway bill number, which I received after posting complaining to the authority making the shipment, they continue Blue dart continues to say the same. There is always someone at home and therefore no question of the same package being undelivered twice. I see it is in sector 63 right now. Please look into this. I need the documents that have been couriered urgently.

Hi I am from chennai I had to recive a credit card from my bank.Inspite me giving them the right address they had it delivered at a wrong place.I don't know what to do it looks very fishy, are they fraudulent.either way I had it blocked the next day they delivered so guys be careful about reciving cards via blue dart.REALLY BE AWARE...the customer care is least bothered and doesn't even give a [censored]..he says complain where ever you want.I had lodged a complaint to bank regarding this and blocked the card immediately.

I have ordered a particular item from Amazon on 7th April 2017, and the item was shipped by bluedart. i can assure that the blue dart courier service is good but the employees working at Irinjalakuda circle is very rude and lazy. first of all they wanted me to pick up the stuff from their office on 11th April 2017, but i have prepaid for the item and made sure that it will be delivered to my house, i have done it before. and also i have some other meeting to attend. but those guys didn't even showed up and updated their website with false information. i need bluedart to take disciplinary action against such employees of their franchise.

Hi, I am Raj Kumar Thakur my Blue Dart AWB No. is [protected] with bearing a cheque book from ICICI Bank. Today morning I got a call from person on [protected] no and confirm address from me and promised that he will deliver the packet within half an hour, means before 11.00 morning. I had constantly try to talk with the same no after 11.00 morning but every time this no was not reachable and an evening I got sms from my bank that this address is not traceable. So I request you all to avoid blue darts service.

Your courier service is worst and pathetic. Bangalore courier executive delivering in Garebhavipalya area named Siddhu doesnot even have the common sense to wait for 5 mins when customers are having lunch. Hatss off !!to your service and the this time it will be social media who will advertise your company. Terminate this employee right away.

Hello Sir/Madam,

As i moved from Hyderabad to Bangalore.I need to change the delivery address as below.

Reference No : [protected]
From : New Delhi
To : Hyderabad

Address : Omega Block, Embassy Tech Square Main Rd, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka, Pincode : 560103

Thanks and Regards,
Gururaj Raykar

My courier was dispatched from Mumbai Via BLUEDART EXPRESS LTD. in month of april.2017. but still i didn't recieved yet. when i tracked it it shows that it have been delivered. on 10/04/2017. but still i didn;t recieved the courier.

AWB No.:[protected]
delivery date: 10/04/2017
dispatched from:Mumbai

Dear Sir/ Ma'am
Waybill No : [protected]
I have apply a NIKON Camera through www.amazon.in. It has been dispatched from respective office through BLUEDART and it has already reached to my nearest BLUEDART office. Even After 5 days, No delivery attempts have been made. It shows consignee's address is wrong, while same address has been forwarded by AMAZON which delivers other products on the same address. No attempts has been made to contact me via Call or SMS. This is the second time that's happening to me. and also as per all the reviews on GOOGLE, the customer service here is very poor!

Blue Dart Express Limited — Regarding non deliver of consignment


Sir/Madam,
REF ; TRACKING NUMBER :[protected]
I am MUHAMMED NOWFAL from charuvilaveedu, chathinamkulam, chandanathop p.o kollam kerala. your personnel calls and inform regarding our cargo, but they don’t make home delivery. But at the same time when BLUE DART TAKES CARGO FOR DELEVERY FROM OUR CLIENTS THEY, CONFIRM HOME DELIVERY WHILE RECEIVING CARGO FROM THEM .
BLUE DART IS HAVING DOOR SERVICE IN PIN CODE -691014 AREA, BUT THEY NEVER MAKE SERVICE.
OUR RECENT CONSIGNMENT, WITH TRACKING NUMBER :[protected], IS IN BLUE DART OFFICE, BUT THEY ARE REFUSING TO MAKE HOME DELIVERY .
. And most importantly this is NOT the First time this has happened, several times before the Blue Dart people have called me and has asked me to collect the parcel from the office". This is their regular habit which is in turn tarnishing the image of Blue Dart/DHL.
Moreover when we make an enquiry to blue dart office in ARCHANA TOWER, CONTONEMENT NORTH, ASRAMAM -691001, KOLLAM . They won’t pick their Phone, or if they respond, they are very arrogant in their reply and carelessly make answers without any responsibility.
If this continues then how can we send or receive our important cargo through BLUE DART

My Home is with in less than 8 km from BLUE DART KOLLAM OFFICE, where each and every company's parcel (Indian Postal Services, Speed Post, DTDC, Professional service etc) have been delivered. But why is Blue dart showing negligence in this part. Please take corrective action ASAP.
THANKS N REGARD
MUHAMMED NOWFAL
CHANDANATHOPE
KOLLAM
MOB:[protected]

I an a girl from Mangalore. I had to receive a parcel from amazon.in through blue dart today. As i was at home when I received the call from the delivery boy. I asked him to wait for 5 minutes and he choose to wait. But when i received he started shouting at me.And then i received the delivery message which should be addressed to my name but was abused in our local language tulu. I am hereby attaching the screen shot of the message i received. i have already mentioned this matter in Twitter but if you dont take any action i'll file a complaint in the police because no girl is supposed to abused for any reason.
The phone number of the delivery boy is [protected]

I was calling Bluedart Ghatkoper west address from last 1 hr tried all the no. But no one has picked up.Even mailed to customer care still waiting for reply.
Under tracker courier boy updated the address is incorrect if it is so then y didn't called me at that time.its only 2 km from there office address to mine and I have clearly mention all the landmarks near by my society.
And such updation of false info under tracker will not be considerable even when u have my contact number.
I have never expect such poor service .

The delivery guy called and told no ones at the reception and wanted any of my friends to reach him, i dont have friends near my office, i told him to come to my home address, and he said hell come tomorrow n hung up, i wanted to tell him to wait and ill receive the package, and i tried calling back, he is rejecting my calls continously. And im gonna sue blue dart if they will play around like this.

Dear sir
My courier no is [protected] is not received but you online status is received plz find this courier and and send me plz contact me this no. [protected]

I was expecting the delivery of my items (Awb no [protected]). The website said it out for delivery. I was waiting for delivery. Now i see the status has been updated premise closed. I was at home whole day no body called me & no body came here.
This unacceptable service from blue dart and 2nd times that it has happened. What kind of service is this if the field executive is unable to find the address may he call.

I...

My courier was dispatched from NSDL Via BLUEDART EXPRESS LTD. in month of Nov.2016. but still i didn't recieved yet. when i tracked it it shows that it have been delivered. on 08/11/2016. but still i didn;t recieved the courier. i tried to contact a lot of time via your helpline no. everytime i get same reply from your side that you will be contacted within 48 hrs. our jaipur office team is seraching complete details. i tried about twenty or more time but still didn't recieved any response.
AWB No.:[protected]
delivery date: 08/11/2016
dispatched from:NSDL
Name:Kailash chandra gupta
zip:302011

Dear Sir,
Regretfully I adduce the problem of non receiving of IELTS reading material which you sent to me by British Council on dated 18.03.2017 via blue dart courier at my address of Ludhiana.Today I have taken my IELTS exam at Ludhiana, India. Till date the, material was not delivered.

I receive the tracking no of the consignment as [protected] which while tracking showing the consignment was delivered on 21.03.2017 and while talking to British Council Customer Care, they told the consignment was delivered to some person named Simran . My question is that when the consignment is in my name why the materials has been delivered to some other person at some other place.

This undoubtedly renders a irresponsible service at your end. You are therefore requested to esquire into this matter and help me to get consignment at the earliest.

Warm Regards,
Sudip Banerjee
[protected]

Passport No. M8746415

My name is vaishali amol gurav address sr no.172/2/2 near gogekar niwas 1flor 2 no house opp apostrophe society bulding yamuna nagar wakad road wakad pune 411057 my tracking number is [protected] my address is write but blue dart says wrong address.
Very bad blue dart service.

Im Neelam Pandey phone no. [protected], resident of arrah, bhojpur, bihar. On 8th april 2017 i experienced ridiculous servicing by blue dart express delivery person. the consignment was not being delivered by the bluedart delivery service man on the door step. as he denied to deliver it and cancelled it with a lame excuse that he wont come upstairs and returned back and started arguing with a very harsh behaviour. i want my consignment back to my door step and would appreaciate if he never do that again

Hi team,

From last four days my shipment getting delayed. And there is no proper communication given to me moreover customer care number is not at all working.

I have never seen this much irresponsible behavior from any courier service.

Kindly provide the solution asap.

My waybill numb is [protected]