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BookMyShow Complaints & Reviews

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2.8

Updated: Jun 14, 2025

Complaints 1535

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Good! BookMyShow values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that BookMyShow step up their efforts to fully resolve all complaints 👍

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Ticket issued but movie not screened and refund not issued even after incident ticket raised

Ticket issued and movie not screened but so far not refunded

Ticket issued but movie not screened- Refund not issued

Ticket issued and movie not screened. Refund also pending

Cancellation & Refund

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ticket not booked but amount deducted

change date of show

Sunburn Groove Cruise

Fake movie tickets

Money deducted but tickets not received

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Money deducted from account but didn't get movie rockets

BookMyShow reviews & complaints page 11

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Show cancelled by cinema hall but refund not initiated
I had booked ticket at IMP Big Screen 2K 3D Dolby for KGF2 at 9:30pm Booking ID IMPM[protected] but when i reached there, they told me they showing BEAST movie on 9:30pm also they cancelled my booking.On contacting bookmyshow customercare they not giving any updates on my Refund...not received any refund sms/call from book my show. It is highly irresponsible attitude from them as...

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I had booked ticket at gpr multiplex Hyderabad for jersey at 4 pm but found that show was cancelled after reaching there. There was no intimation from book my show even being informed by cinema hall to them. On calling customer care, they told that they have no information and will update soon. It has been more than 30 hrs but have not received any refund sms from book my show. It is highly irresponsible attitude from them as I have not been...

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Website: Bookmyshow.com

On 15th April I tried booking KGF 2 tickets and paid ₹1240.48 through UPI but the booking was shown cancelled even though the money was charged. The website stated that I'll get my refund within 5-7 working days but still I haven't recieved my refund amount yet. I've tried to connect with the customer support of bookmyshow but still the amount haven't been refunded. They said that they haven't recieved the amount and to check with the bank....

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Booked a ticket on 9th April for Morning show i.e., 10:30 AM. And cinema didn't play the movie due to technical issues. But this wasn't intimated in prior, instead got to know after reaching destination. Raised this issue to Bookmyshow support team but they aren't concerned. It's been more than 2 weeks, still no info about refund even after raising this issue several times. Bookmyshow replying the same text saying " Thank you for your overwhelming...

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Address: Ranchi

Double payment by mistake but due payment not received refund money...

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I booked an RRR Movie ticket, upon reaching TITU CINEMA Balrampur District, Cinema Hall Operator Did not run the show of the RRR movie at 12:05 pm today (11/04/2022). HE told me that the sufficient number of people have not booked the show for this slot. Operator has cancelled the show. You will get the amount of refund.
In this case Please refund me as soon as possible....

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I did the payment through the scan mode on the website. I didnt login to the website though. My money got deducted and i didnt recieve the ticket. please look into this and refund my money.

Transaction ID: T2204171123022171014884

I did the payment at 11:23am IST on 17th April 2022.

Please look into this and resolve it....

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Website: BookMyShow

I’ve booked for RRR movie at Karpagam Cinemas, Coimbatore, through BookMyShow for April 11 show. The cinema cancelled the show and the show was not played. But I didn’t get any information through message/mail. Even though if I go to purchase history on BookMyShow app now, it shows as if I’ve watched the movie. My booking ID is : WL89PJM. I’ve paid 766rs and I want my money back....

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I book the tickets of KGF2 movie through bookmyshow in dt 16/04/2022 but I want to cancel the tickets. When I cancelled the tickets not able to cancel and also payment is not refundable.customer care also not help to resolve.
Refund my amount otherwise I will complaint to cusumer forum....

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I Rented movie Spider Man No way home via my Smart TV, it was successful till the Payment made from the TV itself. But once I start to Press Play and wait for watching the movie isnât playing at all in TV . It throws up an error âsaying something went wrongâ. If this moview isnât playing at all then why this has payment option in TV. This such a clever cheating CUSTOMERs. On top of it there is no refund...

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Iam booked for KGF 2 on 14 April 2022 money deducted but not booked my ticket please send it back...

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I booked 6 movie ticket for date 1404/2022, but I got ticket with date 13/04/2022. Please help on this..mail id - [protected]@gmail.com...

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I have booked 6 tickets for 14/04/2022...But bookmyshow now shows that i have booked for 13/04/2022..now the showtime also over.. My money is simply gone.. Bookmyshow not even provide any updates in whatsapp or mail... So that i can recheck the date bookmyshow provided... I just checked now only.. So that i found the mistake done by bookmyshow.. Now my money is gone.. Please do something.....

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Hi
I have booked a ticket for movie on Bookmyshow in CCPL, Malkajgiri Hyderabad. The ticket prices charged by theatres are somewhere between Rs 150-250 whereas the Bookmyshow is charging heavily Rs 350-354 from customers and also additionally adding convience charges around Rs 70-80. They are looting the customers with these prices...

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I have booked for an event called Sunburn on Nov 18 2021, and you have collected 80000/- Only through BMS, I paid the amount.
Later the Organised have the cancelled event, so you guys committed that the refund is processed and updated as it will be credited in 2 days. But after 6month even till now, there is no update. You guys are just postponing it.
Because of your brand we paid the money we don't know who the organiser is....

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Address: Bhubaneswar

Today I booked a ticket for dr strange 2 which will release in 6 may through phonepe 300 rupees deducted but not booked the ticket please back my deducted money...

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Most bangalore theater are hiked ticket price for KGF chapter 2 movie...

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Hello sir, myself shanthipriya, i have recently booked today (10/04/2022)4 tickets for beast movie via book my show website. I proceeded to pay for the same with gpay but it was unsuccessful and got a message from book my show that payment was failed. So then i paid with my debit card and booking was successful. Immediately after this, my first payment went successful too and my amount got deducted again. This is how my money got debited...

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Address: 111, Pointcare Street, Karamanikuppam,Puducherry

I booked 2 tickets today through internet booking but rec'd a message that amt was deducted from my account. Still not received the ticket. Transaction detail Ref. IGANJBXMJ2....

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Address: Theni fathuma theatre

In theni fathuma theatre air conditioning is there, but there are not switching on the Ac. But they are collecting the ticket charges as 150Rs. And more over the infrastructure is not hygenic...

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