BookMyShow Complaints & Reviews

Today on 25th September I have booked tickets for lovestory movie while booking i have transacted amount through phonepe the amount got debited but tickets not booked. I have done 2 transaction the amount debited 2 times i.e., (343+343)

+2 photos

Sep 25, 2021

Updated by Ramya Mandadi Please refund the amount

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Worst customer care support ever. I tried to reach customer care for the past 3 days. Waited in queue no 1 position for 4 hrs but no response. Is that line even working?? I seriously don't understand how much time it will take to pick call for 1 st person.You just want our money and provide 0 support. The chat option with customer support is utter waste. No one is there to reply. Do you even have any customer support executive working or simply play a recorded message for hours till we hang up??
I also sent a mail asking to cancel the ticket a day before the movie and the reply came next day after the movie saying that it cannot be cancelled since it's past showtime. Is that my fault ? If your customer service is pathetic, why should consumers suffer? I tried everything possible to contact your customer support and stayed in call for hours but it's useless and absolute waste of time and money. Pathetic customer service I have ever seen.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Dear bookmyshow team, my booking id TUA3CB8 & T2A3FTY.

Food was not provided by the theatre team on time they wasted my 20-25 mins on argument that in their system food order not showing and after I was request to call manager and manager say me that she will do needful but inbetween my movies time was wasted nearly 20-25 mins.

At the end of movie food is no relevance because they gave me 20-25 rs foods at 6-8 times higher rate.
..if I received that at the end of movie then why I placed order ??? After movie I can take food out side at very cheaper rate...third class service and bookmyshow team not provide online solution 😡

I want full refund of all the thing...many part of the movie gone...want full refund of movie and food...

Or

Theatre arrange the next week show for me same time and same food but on time...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hi,
I have booked 2tickets for The Suicide squad on 11 Aug and the theatre guys cancelled the show as we were the only people who booked for the show and they said we will be getting the refund within a week. And as of now i.e.[protected], there is not even a single update regarding it, like its almost a month and i haven't received my refund yet.
I need you guys to quickly resolve my issue and the following picture tells you about the ticket details.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I book a ticket of Shang-chi. When I go the theatre. Movie show is not there. Bookmyshow is also is not informed me via sms or call. I losses travel pay and time. If bookmyshow tells the information about the change the movie in the theatre, I rebuild a day to the another works. I lossed 1000 rs daily pay of my duty. And still now im not getting cancellation update and refund of the show. This so fraud. Please take a strict action to the bookmyshow.

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

BookMyShow not allowing me to cancel ticket for Shang Chi. Whereas I clearly picked the option of Cancellation. According to their policy, I can cancel 20 minutes before the show. Now its throwing an error when I am trying to cancel 20 HOURS before the show.

Booking ID: WMTK6R6 | Bangalore | PVR: Vega City

Error sign on cancellation page is the biggest sign of fraud and malpractice. I will make sure this malpractice is shared on Facebook and Twitter.

Cant you do something ethical to earn money? Is stealing the only way?

+2 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: 7 Bansdroni Avenue Mashimar Bari

Hello I am AVROJIT SAHA, CONTACT NUMBER [protected]
My booking id is WGWN2CH Of movie bellbottom, I want to change my seats and have all the four seats in a row, please, please help

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ongole

Hello my voucher code expired last 15 ok called and I chatted book my show customer care there was not helping me

My voucher expires reason no cinema s available v

+1 photos

Aug 19, 2021

Updated by irfu8186 Already I complient many times book my show

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

SHIN Chan show telecast night time

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked for vaccination at Medica North Bengal. They could not vaccinate me due to some technical issue. And not refunding the money now.

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: shakuntala aprk

My parents who are senior citizen had booked for covidshield vaccine 9second dosage).the vaccine drive was conducted by bookmyshow . when they collected the amount, they never raised while collecting the money when my father was booking a slot for himself and for my mother. when we reached the location for vaccination Medica refused to give second doseage as the time period of 84 days was not completed. when we try to raise an issue the executive at bookmyshow named MAHESH told us that there were T&C but during filling the form we did't find any terms and condition up there. this kind of fraudulency going on when the people are dying due to covid. i will be highly obliged if the concerned authority took some stepd and proceeds with the refund

+1 photos

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Shipra Suncity, Indirapuram, Ghaziabad

On 28th March I tried to book tickets on bookmyshow for 'Godzilla v/s Kong at Shipra Mall Indirapuram. I may have typed the wrong CVV and the transaction failed as per HDFC. I think you use PayU as a gateway. A company I had never heard of called Lazypay through BMS sent me the tickets on loan on my email address. I do not take unilateral loans and loans in general. I now learnt Lazypay is related to PayU. After a time I rebooked using the same gateway PayU. Payment was succesful as per HDFC. No tickets were sent but there is a charge to my bank. I went for the movie not realising the tickets were from LAZYPAY. Lazypay started threatening me and asked for payment with interest. I paid them recently[protected]. I said I would like to visit them along with a banking expert from HDFC and the police but Lazypay said they would not disclose their location. Hence I have stopped the services of bookmyshow.

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Apr 23, 2021

BookMyShow Customer Care's response Hey Reynold! We would like to speak to you and help you. Pls connect with us on support.bookmyshow.com

Our team will have this looked upon

Team BookMyShow

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: sri venkateshwara theatre, Door No 25, NH Service Road, Nandhivaram, Tamil Nadu 603202

Hi sir, urgent work so going, mrng show missing sir, please help for me

+1 photos

Aug 5, 2021

Complaint marked as Resolved

View replies

BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 24, 2021

Verified Support

Hello Bharath,

If cancellation for these tickets was available, we would have loved to help you out.

However, we'd be unable to cancel this booking since it is reserved at the cinema and the cinema that you have selected does not allow cancellation.

If you cannot make it for the movie you can definitely gift these tickets to your friends or relatives.
It is not that the cancellation option is unavailable. There are cinema's that offer cancellation of bookings done on our website upto 20 minutes, 2 hours and 4 hours before the show time.

However, the tickets that you have booked in this cinema, does not allow the option to cancel a booking like other cinema does. Hence, we are unable to help you today.

Another perk of being a loyal customer is that we have an invite-only programme for customers who are frequent transactors with us.

As soon as you are eligible you would be able to see the 'Superstar' option on your BMS profile.
Under this programme, you get to cancel your tickets once in 6 months up to 20 mins prior to the show time.

Team BookMyShow

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I tried to cancel my tickets but the cancellation page showing error due to technical error since last 2 days..this will cost amount of Rs 1350/- including convenience charges.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

For April 3rd I booked tickets...due to covid lockdown/curfew ticket as cancelled... and I have not received my refund..this is really bad as there is no proper answer. Irrelevant answers I don't want... kindly read before replying

For april 3rd check you guys cancelled my booking... I did not do...where is my refund

+1 photos

Aug 5, 2021

Complaint marked as Resolved

View replies

BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 24, 2021

Verified Support

Hi!

The amount against the booking id WNJQ2B3 has been initiated from our end

You can expect the amount to hit your account within 5-7 working days

Sorry for the trouble.

Team BookMyShow

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Internet handling fee on book my show app is going way over normal. Last time I've paid INR 62 and INR 32 for my last two movie tickets respectively. They are taking advantage of innocent customers and this must be stopped right away.

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked ticket for Kong vs godzilla on bookmyshow sterling theatre fort Mumbai 400001.. I selected the method o[censored]pi payment I paid through phonepe app. My amount is deducted from my account.. But my tickets are not booked and confirmed

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Apr 24, 2021

BookMyShow Customer Care's response Hello!

Hope you are in receipt of your funds.

At times there are certain network congestion that may result in such occurrence.

Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

You may always connect with us on LIVE CHAT along with the contact details.

We'll help

Team BookMyShow

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

As i Booked a ticket on 31st march so ampunt git diducted in my account but i didn't received the ticket so kindly refund the amount. the toatl amount its 694/- made a payment through Phonepay. i attched a payment diducted copy also so kindly check and do the needfull as soon as possible.

Thanking You
Nandish

+1 photos

Aug 5, 2021

Complaint marked as Resolved

View replies

BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 24, 2021

Verified Support

Hi!

Hope you're in receipt of your funds.

At times there are certain network congestion which may result in such occurrence. Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

You may always connect with us on LIVE CHAT

Team BookMyShow

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

As per an RTI filed over an year ago with RBI, it was confirmed that RBI has not authorised ticket selling apps and e commerce sites to charge additional charges in the form of convenience fee but BMS has charged 100 as convenience fee from me recently when I booked tickets through this app.
Trans ID related to same is TRAFJQD

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai

BookMyShow stream has deducted money from my account 150/- and not given me the rental of Justice League Snyder Cut. I again tried from my wifes account... she also paid bookmyshow yet we are unable to virw tge services. They again ask to pay. They are cheating the subscribers.. pathetic.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

View replies

BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 24, 2021

Verified Support

Hi,

Sorry about that. It could be an unsuccessful transaction. Hope you're in receipt of your funds.

At times there are certain network congestion which may result in such occurrence. Be rest assured the amount charged for the unsuccessful transaction would be refunded to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

You may connect with us on LIVE CHAT and we will help you

Team Bookmyshow

BookMyShow Complaints & Reviews

File a complaint to BookMyShow

BookMyShow reviews & complaints page 21

Refund on tickets

Post your Comment

No customer service

Post your Comment

Not received proper service for the amount paid

Post your Comment

Show was cancelled but haven't received my refund(almost a month)

Post your Comment

Without any intimation theatre changed the another movie

Post your Comment

Cancellation not happening

Post your Comment

Change my seats

Post your Comment

My voucher code expired my city no movies cinema Halle's

Post your Comment

Shin Chan show telecast night time

Post your Comment

Vaccination programme

Post your Comment

Medica vaccine drive

Post your Comment

Lazypay

Post your Comment

Iam urgent work sir missing on movie

Post your Comment

I am unable to cancel my booking prior 3 days before

Post your Comment

Refund from book my show

Post your Comment

Internet handling fee Book my show

Post your Comment

Amount got deducted from my account but ticket not booked

Post your Comment

Amount Deducted but ticket did not received

Post your Comment

Additional charges on ticket booking

Post your Comment

BookMyShow Stream

Post your Comment

Related businesses