BookMyShow Complaints & Reviews

Hello,
I am sonam punjabi. I have booked tickets are of movie zero of the show at 11.35 on 23/12/18 i. E. Today. I did not received any ticket details but my payment of rs.559 was successfully made through google pay.
I want refund of my money as i was not availed any show...
The sserivic is not expected as i won't get there tickets after er coming to the counter and my money too get deducted...
Request to you to revert positively

[#7531629] deducted money from bank but booking not confirmed

Raised above ticket almost a month before... Still i did not get proper reply regarding my refund... I have checked with my bank they are telling amout has been successfully transferred to the merchant account... But i don't know why bookmyshow people are still refused to refund my amount.. It gives me a feeling that i am requesting refund from frauds.. Really such a bad experience

I booked 1 sofa class tikit for 2people for 240 in bhabani hall through amazon pay.. Payment also done but cinema hall told that sofa class is not available online so my booking is cancelled, but i dont get refund.. I have to buy 1new tikit to see the movie... Not on sofa class in special. I paid 240 but get a tikit of 80 only... Please solve my problem

I have made payment to bookmyshow for 6 tickets costing ( Rs. 1456.16) has been paid ( UPI Transaction ID[protected]. The said amount has been debited from my bank account on 15/12/2018. However I have not received any confirmation or intimation of any sort. I've tried messaging and calling their customer care executives. Again all the attempts were in vain. I've waited over 18 minutes for a response from the customer care.

I have booked 2 tickets for my family of two adults and 3 year old kid on 9 dec 2018 at inox prozone mall coimbatore through bookmyshow... Once i reached inox i was told 3 year old kid needs ticket, i was shocked to hear, since none of the theatre ask ticket for a small kid and asked wheather you specified this during booking and they replied it is specified in terms and conditions... Then i searched for that again in bookmyshow but couldn't find that, then searched for that in inox website... At last i found that in a corner under terms and conditions... I don't know how many of them will look that,... This is a important rule that it should be given as warning message before proceeding for booking... I feel this is perfect cheating... Please don't go to inox coimbatore i[censored] have a small kid

My name is madhu i booked two tickets from book my show miraj funcity ulhasnagar and amount deducted from my bank account at 12.50am 10/12/2018 but book my show display the transaction is failed... Again i booked two tickets and amount deducted from my bank account at 12.55am 10/12/2018 and receive confirmation of two tickets but first amount which was deducted i did not receive amount of refund of two failed transaction tickets.

I have booked 4 movie tickets on dated 06.12.18 from bookmyshow.com apps
(Bookmyshow logind id is - [protected]) at 09.19 pm & 1011.44 amount is debited. Info - txn id : [protected] (Airtel payment bank by upi money transfer process). Movie tickets were not booked but money got debited from my airtel payment bank account. Request you to refund my money back

On 4 th December i booked ticket at m2k pitampura. But the booking got cancelled.. But two times 335.40 amount got deducted from my bank account.. I was credited 335.40 only one time.. I didnot got other 335.40 rupees... I contacted my bank and they said that they have credited the amount to bookmyshow two times as was the case at time of detection.. They said that they have refunded both the transaction but bookmyshow has not credited me the amount second time.. I am attaching the screenshot of the bank representative mail.. Where they have mentioned the same.. Please look in to this matter.. I am very disappointed with the online booking by bookmyshow.. They also said that if book my show have credited the amount then ask them for the statement.. Please help me in this case..

With booking id wgxmz27, i have booked the ticket for hindi language of 2.0 movie but show was displayed in tamil language, i have been cheated even after paying full amount. Even the text message received from book my show doesn't mention that it is for tamil language, hence i had to return with my family, because we can't understand tamil. Hence need the refund of my booking amount.

I was booking movie tickets from bookmyshow website for robot 2.0 movie on 1st dec 2018 at 10pm. Ticket amount rs 545.72
(Transaction id [protected] towards payee bill desk), deducted from my account through netbanking by www.Billdesk.com but ticket was not booked and i got an error that we were unable to process your transaction, we apologize for the inconvenience and request you to try again later. Snapshot attached for your reference. Kindly refund my money asap.

I have booked 3 tickets in mysore drc for 3d movie 2.0 on 30 nov 2018. Once i entered theatre only came to know it is 2d. But i have selected for 3d movie only in bookmyshow. I had no other option other than entering into a 2d movie. Even in the ticket no where they have mentioned as 3d or 2d. I have reached drc reception to get it resolved but strictly they have mentioned it as this ticket is only for 2d. Even i can see there are few more peoples faced the same issue.

I tried calling customer care number on 28 nov 2018 at 2245hrs. My call was kept waiting from 25. My call reached waiting number 1 at 2325hours. I was waiting for customer care executive to lift my call till 2355 hours. But no lifted my call after continuously waiting for an hour. So kindly i request to take necessary action against bookmyshow customer care service accordingly. My mobile number [protected].

I have been offered food copouns at a restaurant name 'deccan pizza" at chitralaya mall visakhapatnam but there was no such restaurant in the mall or at its surroundings and the number was also not working pls find below information.

Dear customer,
Your coupons have been listed below.
If there is anything else we can do to make you smile, please don't hesitate to get in touch with us.
Free garlic bread buy 1 get 1 free on pan pizza
Deccan pizza
Coupon code bmsdept7r
Validity : 23 nov - 30 nov t & c

Important instructions

The coupons listed above are completely owned by the brands who are providing the offer.
Bookmyshow will not be liable if the brands refuse to accept the coupons at any brand outlets.
Please read all terms & conditions of the respective coupon.
The coupons listed above can be used only once at a brand outlet. Any attempt to re-use the same coupon code will not work.
The coupons listed above are non-transferable.
Offer mentioned in the coupon can be availed only till validity. Expired coupons will not be entertained.
Saving amount displayed in the coupon is an indicative value and is subject to the terms and conditions of the particular offer under the coupon.
The coupons listed above cannot be exchanged for cash.
Coupons can only be utilized during outlet operational hours.

I have booked 2 tickets for 17 nov sat at phoenix imax mall at lower parel, mumbai today but when i got a ticket confirmation it is for 16 dec fri, i. E. Today, which is very annoying. I first thought i must have made a mistake, but when i go to the app and rebook it, i select 17 sat, and when i go to the next page it changes to 16 fri! How can a reputed app like bookmyshow have such a stupid error is beyond me. I raised a query on the support but the money is not refundable as per their reply to my ticket. I need you to look into this issue as i am sure there must be many people facing this issue today.

Booking id: wfxqb5h. Seats: recliner - q13, q14. 2 seat (S) for fantastic beasts: the crimes of grindelwald (U) on fri, 16 nov, 2018 4:00pm at pvr: phoenix, kotak imax, lower parel (Imax).

I had made online payment of Rs. 335.40 for a book my show transaction through the BookMyShow app under reference number IGAEPMHLV4 on 21/10/2018 at 9.39am. The said payment was successfull from Bank but failed at the theatre. I have received sms and email from Book my show intimating that a successful refund process has been completed by them and the refund will be credited to my bank account directly within 10 working days as maximum limit. The merchant reference number for refund process is PSBI[protected] and it is the bank's responsibility now to credit the money to my account.

However, the bank is claiming that they haven't received any such request from the merchant and till date, even after a lapse of more than twenty days I haven't received the amount.

When I call your customer care they ask me to approach the bank. I'm a very busy person and that's why I chose BookMyShow to book the tickets, so from where will I get time to go the bank branch?? Also, the amount was deducted from the bank immediately and was not accepted by the cinema hall, so bank is not at the fault for the failed transaction but BookMyShow is. So now it's your responsibility to coordinate with the bank and get the credit done and that too in time and not ask me to visit the branch. Inspite of this I have contacted the bank and enquired about the same but as I said they claim that they haven't received any refund from your side.

Already there's way too much delay. I hope immediate action is taken from your side or I will be forced to approach the consumer forum for further action and compensation as I am tossed by the bank and merchant from each to the other like a tennis ball.

I am from bengaluru and was in chennai when i received a message that reservations were made for some hindi movie in new delhi using my wallet amount.
Btfd[protected] (Bookmyshow).

Amount was deducted from my bookmyshow wallet.

I stay in bengaluru and i had not made any reservations for the movie in new delhi.
Informed the bookmyshow team immediately but the issue has not been resolved.

Looks like there is a serious security issue with their wallet or my suspicion someone in the office who has access to the wallet has misued the same.

Have got info that bookmyshow was discontinuing their wallet app and looks like they are not refunding the money in the wallet, instead are using the amount.

They may have good options for bookings but they have a serious security issue with their wallet.
Suggest no money is put in the wallet and instead payments are done through cards directly.

Very bad & untrustworthy customer service as they express concerns and assure you of a reply soon but do not resolve any issue

I am Rakesh Ravindra. I booked ticket online on 18/10/2018 and i paid rs 472.80 rs and it got debited but the booking was cancelled and i got message that it will be refunded and i got message after many days that it was refunded along with auth code-[protected] but the amount is not reflecting in my account.

Account num[protected]
Branch - mahalakshmi layout
Location-bengalooru

Please check this and help me out to get the refund amount

Rakesh Ravindra
[protected]@gmail.com
12/11/2018

I am an old customer of bookmyshow. Because of app changing my location automatically to delhi, wrong ticket was booked which i immediately within 10minutes brought to the notice of customer care executive. I have requested a lot to cancel my ticket and refund my money but nothing done. I then asked to compensate me by giving some kind of bonus that can be used while i book the next ticket on book my show, but unfortunately nothing has been given to me. So i have decided to quit using bookmyshow and will circulate this message to all my nears and dears and in social media also so that the others also will see the real face of these apps.

Transaction was successful, but ticket not booked and amount got debited from my account. Worst experience. Customer service is most worst, should hold the phone on for 1hour to contact them
Further they sent a mail that the amount will be credited within 7 working days, but its already 13 days up still the amount has not been credited.
They are fooling us by deducting our hard earned money by failed transactions and looting our money. This is not the fair way to earn money

Below is the msg i recieved after the failed transaction.
Your a/c xxxx2989 linked to card no ending with 1193 debited for rs 1, 275.04 on 27/10/2018 towards pos withdrawal. Avl bal is rs 1, 5xxxx2.39. If this transaction is not initiated by you, type suspect and send sms to 56161 as report o[censored]nauthorised transactions and to block further debit transactions in your accounts

I have booked tickets for tamil movie. On 12th october and i have charged two times for that booked ticket. The first one is unsuccessful transaction it also charged. 484.72 and second transaction was successful. Plz solve this and refund my money. I checked my bank, they informed to check big tree.
Bank ref id for booking :[protected]
Bank : hdfc

If any info required. Kindly reply back