BookMyShow Complaints & Reviews

From the day i saw the trailer of the movie named "manto" starring nawazuddin siddiqui, i was so excited to watch this movie and decided to myself that i will grab a first day show. But when i opened the bookmyshow app to see the show timings, i noticed that the movie was not released in my location that's nashik, maharashtra, india. I'm so disappointed to see that the movies like this are not being pushed into the crowd. Instead, i saw a large number of shows of "batti gul meter chalu" and some other movies running in the multiplex. I just wanna know why is it so? And why "manto" is not screening here in nashik. Please give me a genuine feedback.
Thank you!!!

Max shopping centre is providing movie vouchers worth rupees 600.
When i am booking tickets online and trying to redeem the offer of rupees 600 they are saying that it is not valid for specific days whereas the voucher is valid till 15 days of promo code generation that is october 5, 2018.
How can i redeem the offer and book tickets?
Why book my show is not allowing it?
Please resolve as soon as possible.

Being a well known e-commerce platform/company it is the matter o[censored]tmost shame for your company to say that customers are misguided & cheated by your pathetic offers. In my case, I shop for Rs 2500/-and got voucher worth Rs 600/-for movies.When I started booking the show and applied the coupon code, it didnt work and displayed a message that booking has to be done before 2days and now the validity is 15days from now once you have applied the code.After 12days when I tried to book show again on weekend then it showed the message as per attached screenshot.

Now the point of embarrassment is that why do you give such useless/worthless vouchers coupled with such terms and conditions & unnecessary limitations/restrictions that a person has to mull at least 100times before redeeming it..For a working person only day when he/she can redeem such vouchers is weekends and your company has put specific limitations especially on those days.There is no flexibility with respect to redemption of vouchers.Also these limitations are not disclosed before hand.This is completely a trap for genuine buyers. Ashamed of this act of 'Bookmyshow'.Would never suggest anyone to book from your site.
You people are literally harassing customers with these pathetic kind of acts.

Hi my promocode is lmwzv21hw3
Is not working me.. how I will booking my tickets in promocode... I always try to 3 or 4 time but still is not to working me.. please check and immediately respond me.. other wise please check out my issue.. I hope you kindly reconsidered us finnaly my compliant is post please again i will rewest you thanking you...

I am from pondicherry. I have noticed that the internet handling charges for booking an online movie ticket is varying by huge margin for different regions.in pondicherry, the charges for the same is more than 28% excluding the gst for it.

I know that the convenience fee is your source of income and your business strategy to charge every single ticket instead of every payment is giving you more profits for the time being.

After all this, the heavy differential charges you levy on two tier towns like pondicherry is very unfair and i request you to address the issue soon.

Booking id lkth0xbdg13des

Extremely disappointed to find that the movie screening is cancelled after reaching at the theatre.
I wasted my time and travelled 20km in bangalore traffic to reach the theatre.
No communication from bookmyshow.
Is this what you do? This experience has made me to never book any tickets at bookmyshow.

1. Why did i suffer because of improper communication between bookmyshow and theatre?
2. Why my phone to bookmyshow was not picked up after multiple attempts?
3. Why is the theatre claiming that they communicated well in advance?
4. How did you perform booking of stree movie at 9:45 pm in single screen theatre when you have sold the tickets of yamla pagla diwana to me at the same time?

Myself dheeraj kumar singh, i booked a tiket from bookmyshow.com for the movie satyamev jayate, before the payment it was showing the correct movie name but after payment booking changed to the movie name happy phir bhag jayegi that i do not want to watch. When i contacted to customer care they denied to change movie and also denied to refund my amount. This is totally cheating and activity of black money collection indirectly. Such cheating website should be closed.

Dheeraj kumar singh
Mob:- [protected]

I have booked two tickets online with booking id: skdt00ubrgqpzf, first class diamond circle: b11, b12 seats on 14th aug, for the movie geeta govindam 15th aug, 2018, 11.15am show. At sri kanaka durga theatre, narsapur. But the seats were sold to the other as blacktickets and not allowed to enter me. I entered into the theatre premises at 10.00am, but not the bookings were opened. The ticket counters were opened at 10.30 am and said that all tickets were sold out. I have shown my mobile ticket message, but they denied. I have no option to put a complaint against theatre authorities to the district collector, w. G. Dt, for this type o[censored]nfair practices and blocking the tickets, selling at higher prices.

Hlww me from kerala.. Today morning booked 3 tickets for vishwaroopam 2 through bookmyshow app in jb cinemas theatre nallila (Kollam district).. Showtime was 2.45 pm. When we reach there theatre owner and employees told that there is no current and need a minimum of 10 people.. Totally disappointed by the people's behavior.. As a common man travelled more than 10 kms was really fedup with the incident.. Kindly take proper action for this. Thank u

We book the tickets of a movie for 7:45 pm srs patiala but technically the confirmed tickets are given to us for another movie at 5:00 pm show .. consumer care totally harrAshed us we pay all charges without any of our faults . So much harrashed by bookmyshow . All money and time wasted . No option to book the show which we want to watch total fraud

Subject: forced to leave theatre with mental agony

Timeline
1717 hrs
Booked 2 tickets for 2240 hrs show in cinemas
2145 hrs
Reached premises awaiting for print out at counter
2205 hrs
Got print out of ticket and was inside the premises
2230 hrs
Checked with refreshment counters at level 1 since no one was in the fort screen at level 2 where the show is to be screened

2240 hrs
Staff comes and instructs us to leave since there were low occupancy. I wanted to talk to duty manager. He said only 2 of the seats are sold and if wants us to play the movie he will oblige. Or he will refund. We said having travelled so much 25kms away we want the show to start. He said he is going to play d movie.
We also insisted to play d movie.
We were let in and the movie was played for 2 mins.

2245 hrs
Suddenly it’s stopped and 4 staffs punge inside the screen they claimed that d play is stopped from distributor side.
I talked to bms support
Bms cs person talked with staff and asked to check if any other shows can be arranged.
But actually it was the last show of the biz hours and other movies have past 15+mins of screening

2250 hrs
We are at manager cabin
Manage falsely alleges that kdm distributor have cancelled the show and there were 5 more ticket which were cancelled.
He rudely said that bms collects the service fares and talk with them. I said that cinema is the service provider and we will talk with u only. He then said in harsh unpolite manner that we can do whatever and he is not responsible for it. We were literally turned down of all rights. He is telling us to read the terms and conditions for details at the odd hours.
2252
It was no use to be inside the premises and we left the cinemas with a heavy heart...

Conclusion

It was the worst of all experience i have had. There were lot of mental agony due to the way they treated.
If the cinemas had no intention to play the show then y allow booking??
I don’t want the refund alone. I want all my expenses to and fro. The dinner expense we had that very night.

Coupon on credit for next 3d show.

I want the details of the 5 other seat cancellation done by the manager as he claimed. Initially he said only 2 i[censored]s are ther for the show later says there are 5 more. Total 7 pax. How can he contradict his statement??

An apology for the duty managr for being rude and unprofessional.

If not all my claims are approved and duly fulfilled. I’m going to raise this up to consumer forum for legal proceedings.

I will close my account and my friend who accompanied me also plans to close the bms account and he is also going to take it up legally by filing separate claim.

Hope the message and agony undergone is well conveyed and expecting you not to disappoint us more.

Sent from my iphone

I filed a complaint against book my show for refund my wrongly deducted amount, they said with in 10 days the refund will be done. I filed a complaint on 14th july now date is 26th july.. Still no response about my complaint status. This is very bad experience and also the reputation of the organization further reduced with these type of experiences to the customers..
So i requested you to kindly solve my complaint and refund the amount as soon as possible sir thank you..

I tried booking ticket on 30 june for sanju movie in inox brookfield. Ticket didn't get book and rs 312 got deducted. I called the concern person at inox, they confirmed ticket has not booked. Your amount will be refunded. So far in next 24 days it has not come in my account.

I called them again today and they are telling we can't do anything. Please help.

Reference transaction no. — [protected]igadvzjrb1

I had booked two tickets through book my show booking ID:PRBT00M1WHY2P6 on 15.07-2018 in Mumbai(Borivali) of one play show for my mother and her friend who is age is above 50 years on 23/07/2018 but than language was know to be in marathi she can not understand language .Just to inform you further location was also very far from our place . The complain was registered on the same day. But no action have have been taken They are saying as to travel from kalyan
to Borivali in heavy rains attend that show as it can not be refunded or cancelled .

Kindly do the needful at earliest.
Regards
Hiten Bhatia
Mob. [protected] [protected]

From
CHINDEM NIKHIL
I booked movie tickets on 14/07/2018 at 11:55 on book my show through payzapp from my a/c number[protected] it showing that amount we're deducted but tickets not booked and any information about that transaction not came. The customer care is not providing any information I was very shocked and booked for spent another amount I lost my valuable time and money. The relevant screenshots are attached with this complaint please check thank you.

I booked antman and wasp at inox dahisar today. I selected seats B20 21 22 and 23
At that it was showing available. When i got confirmed tkts they gave me B31 32 30 and 29. I never book corner seats. When i called them mailed them they told me no solution for u as we cancel tkts only for our superstar customer... Crap. They looted my Hard earned 1500 as my family is annoyed they dun want corner seats and no one is gng now. So bookmyshow hats off to u for no solution.

I tried to book ticket and try to avail 1+1 ticket offer using my icici coral credit card, i always get stupid errors and i end up paying full amount. Moreover for visa blockbuster offer it has been disabled by bookmyshow to not to get discount benefits. Even if i tried to also will receive some annoying error or excuses.

Tried contacting bookmyshow customer service regarding same they will replay as please attach screenshot for the same so as to resolve this issue. Once replied them with screenshot then their will be no reply. Such a worst and pathetic service from bookmyshow.

There is nothing wrong with my card.

I booked the tickets for sanju at rassaz mira road for 10pm show for 30/6/2018 on 29/06/2018
Email [protected]@yahoo.co.in and the money was deducted from my sbi account of rupees 246.96. The reference number for bigtree entertainment pvt transaction is igadvxefh9. I need my money back asap. This is not done at all. Please refund the money. Your customer service is really bad. No one is picking up the phone as well on both the landline numbers. If i don't receive my money back i will go on your facebook page and post a public complaint over there since i see so many o[censored]s facing the same issue. I won't wait.

On sat, 16th i booked ticket for jurasic world for 6.30 pm show at muruga theater, pondicherry. First i booked seat nos e10 to e7 (4 tickets) the booking id muth[protected]. Amount debited but i didn't receive any confoirmation. Hence i booked 4 more tickets for the same show vide id no. Muth[protected], for which also i didn't receive any confirmation, but i took snap shot. Due to the untimely confirmation i paid twice.
Hence i kindly request you to reimburse rs. 738.40/- immediately

Dear team,

My booking id is

Booking id: pmsj[protected].

Seats: platinum - d1, d2.

2 seat (S) for race 3 (U/a) on fri, 15 jun, 2018 1:15pm

At platinum movietime spa: jammu (Audi 1).

I have facing some medical emregency in family today,

Request to you kindly cancel my ticket for tommrows show,

Kindly refund the money after duducting charges,

During customer care call he is saying that he will arrange canclation for the same shows but now he is deny the same

I am trying customer care no for 1hrs but its very busy,

Kindly do the needfull on urgent basis

Regards
Taranjit singh
[protected]