BookMyShow Complaints & Reviews

I am from bengaluru and was in chennai when i received a message that reservations were made for some hindi movie in new delhi using my wallet amount.
Btfd[protected] (Bookmyshow).

Amount was deducted from my bookmyshow wallet.

I stay in bengaluru and i had not made any reservations for the movie in new delhi.
Informed the bookmyshow team immediately but the issue has not been resolved.

Looks like there is a serious security issue with their wallet or my suspicion someone in the office who has access to the wallet has misued the same.

Have got info that bookmyshow was discontinuing their wallet app and looks like they are not refunding the money in the wallet, instead are using the amount.

They may have good options for bookings but they have a serious security issue with their wallet.
Suggest no money is put in the wallet and instead payments are done through cards directly.

Very bad & untrustworthy customer service as they express concerns and assure you of a reply soon but do not resolve any issue

I am Rakesh Ravindra. I booked ticket online on 18/10/2018 and i paid rs 472.80 rs and it got debited but the booking was cancelled and i got message that it will be refunded and i got message after many days that it was refunded along with auth code-[protected] but the amount is not reflecting in my account.

Account num[protected]
Branch - mahalakshmi layout
Location-bengalooru

Please check this and help me out to get the refund amount

Rakesh Ravindra
[protected]@gmail.com
12/11/2018

I am an old customer of bookmyshow. Because of app changing my location automatically to delhi, wrong ticket was booked which i immediately within 10minutes brought to the notice of customer care executive. I have requested a lot to cancel my ticket and refund my money but nothing done. I then asked to compensate me by giving some kind of bonus that can be used while i book the next ticket on book my show, but unfortunately nothing has been given to me. So i have decided to quit using bookmyshow and will circulate this message to all my nears and dears and in social media also so that the others also will see the real face of these apps.

Transaction was successful, but ticket not booked and amount got debited from my account. Worst experience. Customer service is most worst, should hold the phone on for 1hour to contact them
Further they sent a mail that the amount will be credited within 7 working days, but its already 13 days up still the amount has not been credited.
They are fooling us by deducting our hard earned money by failed transactions and looting our money. This is not the fair way to earn money

Below is the msg i recieved after the failed transaction.
Your a/c xxxx2989 linked to card no ending with 1193 debited for rs 1, 275.04 on 27/10/2018 towards pos withdrawal. Avl bal is rs 1, 5xxxx2.39. If this transaction is not initiated by you, type suspect and send sms to 56161 as report o[censored]nauthorised transactions and to block further debit transactions in your accounts

I have booked tickets for tamil movie. On 12th october and i have charged two times for that booked ticket. The first one is unsuccessful transaction it also charged. 484.72 and second transaction was successful. Plz solve this and refund my money. I checked my bank, they informed to check big tree.
Bank ref id for booking :[protected]
Bank : hdfc

If any info required. Kindly reply back

Dear Book my show,

My booking is cancel by you for some technical issue, but i still did n't get my money, Kindly find the Booking id for your reference : WJPZJ2W,

Kindly do needful..

My booking is cancel by you for some technical issue, but i still did n't get my money, Kindly find the Booking id for your reference : WJPZJ2W,

Kindly do needful..

Hi,

I have ordered food and beverages from bms app on 21st october 2018, order number is : wq9bxpt, carnival cinemas (Ameerpet).

Before start of the show:
I showed the order number at the counter and the guy told me that it is not updated in their system and it will take about 45 minutes to get it updated, they took pictures of the seat number and the order id so that they can give it at the seats during the movie, but it did not happen

During inverval,
Went and asked the same, they gave the same response and i called the bms support team and they wanted to talk to the person, and they were too busy to talk to these guys and it never happened. The bms support assured me that it will be refunded

I watched the movie and left

I waited but there was no response from them and now i have been following up with them for two days and they keep saying 24 hours more and keep dragging it for a 311 rps refund.

Today evening i got a call saying that cinemas confirmed that they have provided the order and they cannot refund it and later on telling that i did not get any or provide me a proof of me collecting the order or they giving me the order they gave a number to contact, when called that number they informed that they do not handle the queries of the ameerpet brand

While i am typing this i am still on chat with this support and they still give me the generic statements that they are looking it and will get back as soon as possible

Bookmyshow is not at all customer friendly. Their offers are mere for attracting users but in reality bms do not want user to take benefit of the offers. It happened to me twice and bms do not want to take any feedback from customers and do not want to do anything. I have lost 1000+ inr in two transactions done through bms.

When i asked for refund, bms customer support do not want to give any offer.

I have ordered one casual long sleeve shirt (Order details: 1. Order number:so57936040
2. Paid date (On which i have ordered):22 october 2018, time:12:15:52
The ordered was cancelled without my permission and when i to your costumer care number (The numbers are listed below) 1.[protected], [protected] they firstly telling that your order is cancelled then i ask for refund they are asking the card details for ex. Card number, expiry date and cvv number also which is illegal for that they are calling me again and again and telling that give the details otherwise the refund will not done. So please kindly do my refund. If i will not get a proper response (Refund) i will go to consumer court for legal action

Hello... I had booked for 2 tickets for the movie badhaai ho at payal cinema the money from my account has been deducted athough the transaction had failed four to five times... The money deducted is not being credited to my account. And due to successive transitions my account has become completely void of money. As i used this card only for certain immediate needs.. Now due to emptying of this account totally.. I have not only suffered an immediate shortage of money but also lost an immediate aid to certain immediate problems...
Hence i require to draw the attention for the quick recovery of my ample sum of money.. Which i have lost successively through repeated transactions.. So that it will aid in my daily immediate needs... Thank you

I have booked 7 movie ticket at newtheatre trivandrum on[protected]., 11.15 am show. But in trivandrum that day was hardly. So the theatre not opened. So we cant watch the movie. Book my show did not refund the money and not giving reply to gmail. Their support centre and customer car e not coming for online chat. Near to 1000 rs i have lost
Regards
Mini

Sir,
On 16th oct i booked a ticket for kayam kulam kochunni at abhilash theatre mukkam (Booking id: dd6c42dc) for 11.30am 18th october 2018. But movie was not screened at booked time due to harthal in kerala that day. I went there and they told me show was cancelled and to contact the online site booked the ticket for refund. But bookmyshow gave me no notification and no proper replies even after continuous requests. Many of those who booked that day left without hope. But i am trying as i can, please resolve the issue sir.
Thank you

I ordered two tickets for the movie " The Villain " in vaishnavi theatre, uttarahalli main road and I payed Rs 280.48 through Google pay. Amount has been deducted from my account and the payment has been successful but I got a message saying the booking was unsuccessful.
And the seats aren't reserved as well. This is totally irresponsible from book my show
Please look into it ASAP. Thank you.

Booked 9 tickets for a movie on 16th october 2018. Had booked on their site for 10.20am show on 17th but received tickets for 10.20pm show. When we realised this, tried to cancel on the same site and failed. So tried calling helpdesk at 10am on 17th, where kept holding in queue without any progress. So finally asked for a call back by their executive. By the time the call came it was 8pm and was informed that cancellation was not possible as it has to be done at least 4hrs prior to show. Total loss of 1900rs along with mental tension and stress instead of 3hrs of entertainment at the theatre.
Ticket code wgq5kg6.

I book my ticket for the movie the villain 18october forum pvr
Through google pay
The money has deducted
Have not got any confirmation
Help me with the refund
And there has been no response to my email
No action no co formation nothing
As such has been taken
Please help me with this
The screen shot of the payment has been attached
Please go through it
An dkindly refund my money as soon as possible
Hoping to see and positive email as soon as possible
Thank you
Siddarth A

I am satish t, i have booked 2 tickets for "fryday" pvr icon madhapur, hyderabad, for 0:30 pm show on dated 14th oct 2018 using bookmyshow app and made payment using google pay. After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'. But an amount of rs 343.78 was debited from my account.

Till date i haven't got any update on refund.

Here are transaction details.

15/10/2018 upi/[protected]/bigtreeentertai/bookmys dr. 343.78

Booked tickets for 5 at sushanta hall at seoraphuli westbengal.

It's utter frustrating.
Did not get the seats deserved for. We booked for seats no C-12, 13, 14, 15, 16
But we're forced to take the sit at the last.
Over that it was a ac balcony.but the ac didn't work. It was very hot inside. We almost suffocated.
Movie date was for 15.10.2018.
I want my tickets refunded and along with that Rs 6000 as harassment compensation.

Problem is i have Booked the ticket on 13th Oct 2018. After done with the payment only Internet fee got detected. While i reach theater i came to know i need to purchase ticket only by Offline for that theatre in that case why i need to pay my Internet fee.

The chat person Shailaja told me to READ THE TERMS N CONDITION BEFORE MAKING PAYMENT.

Sorry of-course i have made payment through WAP site and your WAP site doesn't have Terms and conditions link and no more alert for Zero payment process + Internet charges alone taking care in payment.

Big Tree Entertainment Private Limited created a WAP site payment page without Terms and Condition link

I have booked balcony movie tickets in "asian srinivas theatre" which is located in mancherial municipality-504208 area, through bookmyshow. As per telangana government rates in municipality areas balcony tickets prices will be 80-/ rupees (With a/c) but they are costed me 100-/ rupees instead of 80-/ rupees. I don't know why these are collecting high prices but almost collecting a heavy amount from the people. Please take action on them.

I'm using prepaid sim and I done recharge 199 with internet packs
Whenever I want to book online I'm using my own wifi and my own data which one I'm paying...but y they collecting base money and gst...I know u r ###people's are created GST...
Y should I have to pay internet handling..
U guy's are giving wifi in theaters?
Bull ### government... And b******* management and who is handling movie management...