BookMyShow Complaints & Reviews

My name is shajeer mm, i am form kerala.

I bought 2 tickets for isl match 3.12.2017 @ kochi on 2.12.2017 from bookmyshow through online. With confirmation i got message you can collect the original ticket from the "box office" at stadium showing the confirmation. While i reach stadium there was no "box office" or ticket counter i can collect the originals. No body is aware of how to collect the online ticket. I lost my money 1300+ trusting the bookmyshow to book the ticket. I want my money back. Ticket confirmation an transaction details attached

I booked 4 tickets in the platinum 5000 rupees for the above concert held on 17th december vide booking id bbsm002nqyfchu.
It was the most poorly organized event that i had ever been to. The placement of food stalls within the concert area was the worst possible arrangement with people getting up to buy food throughout the performance and vendors walking in and out of the rows and aisles shouting out their wares through the performance. One can expect this in a football match but not in a musical concert from one of the most celebrated musicians of our time. It show complete disregard and disrespect for mr. Rahman. Over and above, the seating was grossly misrepresented in the plans that were provided at the time of booking. It was impossible to see anyone on the stage although we were in the 2nd highest category.
I would like book my show to refund the amount that i paid by crediting it to the card i paid with

We booked for 3 tickets for mca movie 1 day before but after we reached theatre they said they cancelled the online tickets and after some time they said we came late for that reason they refused to give the tickets. Almost 50 members are waiting till 10:30 pm and police people came and they are always at owners side so they sent all the people out of the gate.. And the staff in theatre are very crude and manner less. Atlast they told without our interest bookmyshow came to our theatre and they enter into deal with their interest only... Theatre name:sr theatre,, kadapa, andhra pradesh

I have used the offer"instant discount"on bookmyshow buy 1 get 1 free
But i am getting the offer code is not available for the user (#-4011)
On the date of[protected]. I want to book tickets immediately what should i do
Please reply as soon as possible..
I have used this offer for booking tickets on book my show site but i could not get the appropriate in formation...

Booked ticket for 14th dec 2017 16:45 show for fukrey returns but got confirmation message and mail saying it was booked for 13th dec 16:45 which is ridiculous... The day of booking was 13th dec @16:50 pm and by the time the ticket was booked show already started. I can see several customers having this issue and multiple complaints related to this, something for sure has to be wrong with the website... Bookmyshow should look into this issue, correct its website for any bug and address customers on this issue.

They should have a proper mechanism if a customer loses money because of their sub-standard tech.

Rebooked tickets after transaction failed in bookmyshow, tickets moved to default date 15th of december, instead of 16th december (I missed checking it, but app should have moved to previously selected date?)

Have raised request to bms, but get response can't be changed because of policy.

This is totally unfair guys. Can some one from bookmyshow management and pvr help look at this urgently.

Star wars: the last jedi (Imax 3d) (U/a) on fri, 15 dec, 2017 9:20am at pvr: kotak imax, vr bengaluru, whitefield road (Audi 03), seats: platinum-m1, m2. Please carry your cc/dc card which was used for booking tickets.

I purchased 4 tickets. Booking id : w922j6j. Sun, 10 dec 2017, 4.40pm. At tivoli cinema (Extreem).. Seat no : gold upp - j1, j2, j3, j4... I had gone with family for weekend enjoyment and we saw only first half of the movie,, after that some technical fault came to the show and w waited more than one hour.. But after we came to home with harrasment.. So i m requesting u to refund my amount asap...

Dear team
I feel so inconvenient to bring to your notice that there was a deduction of 50
Rs from my debit card without any reason while making a payment in bookmyshow when check my passbook it's shows helppay services this is way you collect amount from your illegally from your customers

The transaction id details is in the image attached with this mail
Please find the attachment

The bmscoco offer on book my show website states by 2 tickets and get 1 free. But when i went to apply this offer it was only 50% discount on 3rd ticket.
Later while talking to customer care executive, they replied that the caption is only for advertising and the t&c explains that discount is only 200 or 50% only on 3rd ticket.
So here is the complaint:
The offer says buy 2 get one free.
The about offer says buy 2 get one free.
And somewhere in the hidden tabs its written that discount is only 50% or 200 only on 3rd ticket.
How can i ever get 1 ticket free by buying 2 tickets?
How can this kind of false advertising be allowed?

It is really disappointing and trust breaking from book my show.

Ref number of my telecall with book my show is 4998626.

I decided to give the bookmywallet option a try on bookmyshow app on the 24 nov 17 at 1915 hrs approx.. I recharged the wallet with rs. 500/- via sbi net banking. The amount got debited from my account but did not reflect in the wallet option of book my show. The transaction reference number is igackxzhn0 for rs.500.0 on 24-nov-17 19:13.

It is requested that necessary actions be taken and the rs 500 amount be credited back to my sbi account or book my show app.

I made transaction for tickets of film secret super star on 22nd October of Rs 155.40 but the tickets were not booked.
In second transaction tickets booked.
But for first transaction the tickets were not booked.and yet almost after a month the amount been not credited to my sbi bank account.
Although several times I contacted book my show for this refund whose reference number is 4815549.but yet the problem been not solved.
So pls rectify the problem as early as possible
Pankaj jain
[protected]

Respectively, i booked a movie ticket justice league (Hindi) 2d. On 16 november. The details are given below.
Hi customer,

Booking id: rjhm00mc6j5as9.
Seats: executive class: g10, g11, g12.

3 seat (S) for justice league (Hindi) (U/a) on sun, 19 nov, 2017 10:00am

At rajhans multiplex: adajan, surat (Screen 3).

When i went theatre i didn't got ticket bcz the theatre doesn't have any hindi version of justice league. If the theatre doesn't have the ticket in following seats, then it how it was booked online..???

So plz i want my refund back..

My bank details are
Sunilkumar m gehlot
Cosmos bank
A/c no.[protected]
Ifsc - cosb0000038

On 17/11/17 i was trying to book two tickets of india vs shri lanka 2nd test match which is going to be on 24th november to 28th november at nagpur. Firstly i tried to pay by my fathers debit card o[censored]nion bank. It was showing unsuccesfull... Then i tried to pay by my sbi net banking... It was also showing unsuccesfull to book. When i checked... Both time, the transacting was happening, rs. 521 was debited from union bank account and also rs.521 was debited through sbi net banking to big tree entertainment pvt ltd.

The resolution i am expecting is the booking confirmation and the match tickets as well. Also the refund of extra paid money of rs 521 to my sbi account

Pls do take the suitable action as early as possible... I want to enjoy the match live!

Tickets were booked for the movie iitefaq in the pvr cinema at orion mall panvel, navi mumbai. The card details were added and the payment was made. Once the money was cut from the card but as soon as we tried to check the booking, a message flashed on the screen showing that the cinema or the theater has cancelled your tickets. It has 15 days but the money has not been refunded. Kindly help!

I have tried to book a movie ticket through bookmyshow mobile app on 12 november 2017 at 00:15 for the movie ittefaq my debit card has been debited for the amount of ticket but i didn't got ticket booking confirmation instead i got a message from bookmyshow that the transaction was unsuccessful i want total refund of the amount deducted from my account.
[protected]
Harmindersembi. [protected]@mail.com

I booked tickets today on their app to watch thor with my friends. The booking was supposed to be done for saturday nov 11. On my first attempt when i had selected date correctly, the payment transaction got declined because of wrong card details. When i rebooked the tickets, apparently the date defaulted to today which is the 10th. I was not careful enough to check that as i expected the date to remain same. And no where in the booking process...

Recently i talk to the customer care executive mr. Manzoor... During the first phase of conversation he talked to me very politely but after sometime he talked very rough and used a very misbehaving voice which i didn't like at all... I experienced very bad feelings during this conversation. I think he should know how to talk with the customer... I think a valid accountable person should look after this issue seriously and should observe that the customer should treated well because we haven't call the customer care for time pass, we called because we experienced some problem and if the customer care executive behave like this than sorry we have to stop using your application

I have booked for 6 movie tickets (Booking id : wwfkrtz) along with f&b - tickets:rs 900/- and f&b:rs 1800/- on incorrect date. I have immediately called up book my show to have the booking rescheduled to next date. I was told that it is not possible and whether i come for movie or eat snacks or not doesnt matter that i will be charged. How can refund be not possible at least for f&b as it has nothing like booking. This is definitely amounts to cheating. I request you to refund total amount as i have reached out within 10 mins after my booking with a request of re-booking for next day and was blatantly refused. Please help.

We have booked 5 movie tickets of cost around inr 1200 (Booking id wn7xn99) but unfortunately 1 of the person felt sick and we were no more in a position to enjoy the show. We thought to cancel /postpone the date. Surprisingly, there is no option in the app and book my show was not supporting this in their customer facing business model. If it not addressed with proper reason, we have to reach to consumer forum/any governing body.

Please refund my rs 398.76 for the three secret superstar movie tickets booked for sunday 29/10/2017 for 4.30 pm from cinewonder thane. I had booked 3 tickets on 26.10.2017 at 11.57 pm online. I didn't get seat confirmation. I have got only this message, your transaction is is still in process. We are yet to receive a response from the bank/cinema.
Please wait for few minutes
Transaction time thursday 26 oct 2017, 11.57 pm

Seats gold b9, b10, b11, please check the status

Bank transaction ref. Icacgllhr7
For rs 398.76 on 27/10/2017, 00.02
The amount is already debited from my account. I had to book another tickets for the movie. Please refund my money as early as possible