BookMyShow Complaints & Reviews

Hi,

I had raised the complaint and called also for the technical issue done of book my show. I had booked the 2 tickets for 2 times. First I booked the tickets on 21st and I had received the msg as transaction failed. Again I tried for 2 tickets but the system has taken as 19th that also u received as the failed. After 3 or 4 pm I got the msg as the transaction is successful and the amount has been deducted from my account. The show is at 2pm. So I tried to call from 7am then I got connected to the call at around 10 am. I had informed her that unfortunately it was taken as 19th so please cancel that 2 tickets. I haven't went to see the movie also as I am working. So I requested for refund or change for the dates to next Sunday. But no response when we call and says will call and won't receive the call. Worst response from Book my show.

Welcome to Notes

Hello,

This is to provide some customer feedback for Bookmyshow :

1. I have been a loyal Bookmyshow customer for a fairly long time but I was shocked at the poor customer service that I have been receiving since yesterday.

2. I booked two tickets for " Half Girlfriend" in a hall in Bangalore. The amount was deducted from my account and I received ticket confirmation. However 9 minutes later I received a SMS saying the following : " Your transaction has failed. Please initiate a fresh booking. In case you were charged, the amount will be refunded to the source of the Payment within 7 working days." Booking id WFMG3MS ; booked through [protected] at 19.49 hrs. Transaction failure SMS received at 19.58 hrs.

3. I tried to initiate the transaction again about an hour later and again amount was debited from my account, confirmation received followed by a transaction failure notification via SMS. Booking id WPMM969 booked through [protected] at 21.44 hrs; transaction failure SMS received at 21.53 hrs.

4. I immediately called your helpline but had to hang up due to extremely high wait times.

5. I wrote an email with booking id and ticket details but was informed that your team's could not locate my transaction.

6. I have spend a lot of time following up with various people in your helpdesk and escalation desk today including sending camera shot of the sms and bank debit SMS on email but your people refused to acknowledge the sms sent saying that they were unable to read the same.

7. I am extremely disappointed in the poor customer service received today and frankly do not intend to be a customer in future.

Regards

Sudeshna

I booked tickicts for two for movie meri pyari bindu at 14 may 2017. Booking process was completed. Payment was detected from bank. But no message given by you. Even there is no booking of tickicts at inox cinema, bhilwara. even payment is not submitted at my wallet. Nd there is no debit at my bank. Give me my cash back or submitted either at my bank or my wallet in app immediately.

I pre-booked Baahubali 2 movie in bookmyshow.com at Friday, 28 April 2017 10.50 PM . I did not get tickets for movie. At 29 April 2017 I got message like my ticket is not confirmed and money will be refunded within 15 days. But still I did not get my money refunded. I booked four tickets and they estimated 720Rs for four tickets. I have booked my ticket from
Mob.[protected]. I call HDFC bank and they gave me Ref No.[protected]. I have also called bookmyshow helpdesk No.[protected] but no prper respense from them.

I am Akhil M Thampy, yesterday 15/5/2017 I booked 2 tickets for bahubali 2 for 17/5/2017 at 11:00 am show, in Audio 1, Aries Plex sl theater, Trivandrum, Kerala. From my mother's bank account named Beenakrishnan with netbanking you have deducted 467 rupees with internet booking charges and I haven't got any confirmation regarding my tickets and if the ticket is not booked yet kindly refund rupees 467 to the bank account

I prebooked 1 ticket for bahubali 2 movie which was on 18th april. On 27th of april i got message and a mail that

"it seems you had pre-booked tickets with us. Apologies, but we were not able to book the tickets as per the preferences selected by you.

We have processed the refund for the amount of rs. 340.00 to the payment channel.
The refund should reflect in 10 working days although it doesn't usually take that long."

Now this is 14th may, i still didn't get any amount back from them, is this is the right way to do business with consumers amount, first of all you need to check yourself whether we can book tickets or not, after that only you have to take the bookings. But bookmyshow people didn't do that and failed to book tickets and even failed to refund back the amount to users. They are saying with in 10 working days..., it is already around 15 working days from 28th to today,

These are very bad services from bookmyshow, now just asking for when they will refund?

I pre-booked Baahubali 2 movie in bookmyshow.com at Monday, 17 April 2017 1.24PM. I did not get tickets for movie. At 26 April 2017 I got message like my ticket is not confirmed and money will be refunded within 15 days. But still I did not get my money refunded. I booked two tickets and they estimated 300Rs for two tickets. Along with internet handling fee total amount is 380RS.

PRE-BOOK ID is PB-[protected].
Total Amount is 380/- Rs
Payment Method : Debit card

Sir/madam! I my name is chembrolu umapati sastry. I have booked 2 tickets on[protected] at 5.12 pm for bahubali 2 cinema at sri vijaya mahal ac, mandapeta, of e. G. Dt;ap, and my booking id is svjy [protected]. Seats first class :h-7&h8 for[protected]. At 7 pm. For rs.451.34. My complaint is additional 2 times rs.451.34&451.34, total: rs.902.68 were amount deducted from my sbi a/c bearing no:[protected], the branch name is sbi, angara, ifsc code:sbin0003410. Pl. Kindly resolve my problem. And pl. Refund the amount rs.902.68. My mail id is:umapati. [protected]@gmail.com. And ph no:[protected].

This is snigdha 15 days back when I was trying to book tickets for Bahubali it started processing and continued processing till 15 min. And the money got cut from the bank . I got a message that money transaction has happened.but immediately the tickets got cancelled y the reason I don't know.and I got a message that the money will be refunded within 10.
The money transaction is happend on 27 April, from that date already 10 days have been completed but till now money is not refunded into the account.please do refund the amount.
I feel very bad of this.

Hi,

This is with regards to tickets already booked for today evening 6.15 pm show running at raghuleela vashi - 3 nos tickets for bahubali 2. In this connection I had already mailed to customer since I havent received the tickets yet online or on my mail id but the amount has been debited to my account.

Kindly look into the matter at the earliest & revert back.

Thanks & Regards,

Priya Ganeshan
#[protected]
email id : [protected]@gmail.com

I booked 2 tickets for "guardians of the galaxy vol. 2 (3d hindi)" of rajhans cinemas (Nikol, ahmedabad) for 7th may. I had seen 3 options for show (9am, 3am, 9pm) on bookmyshow. So i booked tickets for 9pm but after payment, show time changed 9pm to 9am. I asked in box-office of rajhans cinemas and they replied to me that we had only one show for "guardians of the galaxy" on 7th may and it was 9am.

So i asked to bookmyshow for "in boxoffice of rajhans cinemas, they replied to me that we had only 1 show on 7th may and it was 9am. So why had i seen 3 options for show (9am, 3am, 9pm) on bookmyshow?" and asked for refund too. But they didn't give proper answer and didn't send my query to technical team and replied "our system only confirms the options selected by the customers at the time of transacting / booking tickets and cannot randomly select the show date, timings, venue or any other booking details."

The complaint #: 3952290

I had booked 2 tickets for bahubali 2 on 10th may 2017 and the money was deducted from my state bank account but no confirmation about the tickets was received. I have complained twice to them but in vain. I am facing a lot of problems due to this issue. Please please resolve my problem as it is hindering my day to day. I request book my show to resolve this issue please.

Rub: pre booking / refund
Ref: book my show booking id number - tgal[protected]
Mail id: [protected]@gmail.com
Mail id: r. [protected]@gmail.com

Dear sir/mam,

I booked 6 tickets today, wrong theater and language selected.
O kindly help to refund amount or pre book the tickets now.

Thanking you,
Kannan
[protected]

I had pre-booked my tickets for baahubali 2 but bookmyshow sent me a apology message saying that they couldnt process the amount so they will be refunding it in 10days. Till now i havent received any refund. Its more than 15days. Bookmyshow is spoiling its reputation like this. It shouldnt have charged when its unable to book or refund when not booked. why do they play with customer's money??

We had booked justin bieber tickets from book my show.. Before booking the tickets, we had confirmed that the selected seats were sitting seats..

After few weeks we came to know they were standing seats... We again called up bookmyshow to clarify the same. They again confirmed they were sitting seats!!

On the final day we had to stand!! Upon calling them again, the customer care says, "sorry for misguiding you, the entire show is a standing event!!"

This is absolutely not acceptable!! We are disgusted with your customer service!!

Ticket booked for bahubali 2, 7 tickets. Amount also been transfered, then i got a msg that, some issues with booking.
Money will be retransfer to my account with 7 days. I want to confrom it.
24 hours your compliant number is busy. So thus you are receiving that much compliant per day.
Tranfer my amount as soon as possible.
Bad service with bookmyshow. Never again

Hi,
I booked bahubali 2 tickets on[protected], at fun cinemas, show timings 2:35 pm and seat numbers were d-9 and d-10. But due to server problem it was delayed and cancelled and i booked different seat numbers again. Money was deducted from both the bookings. I request you to refund the amount which was deducted from my account for the first booking without generating tickets and was cancelled.
Transaction ref no - igabgymhf3 on may 09 2017 at 16:47.
Kindly refund to my account.

I have booked the 1 ticket for bahubali 2 on 25th april 2017 from book my show app, for seat no c-16 but there was a problem in first attempt so i wasnt able to booked but rs - 239.76 was spent from my credit card ending 4214! After that i made 2nd trial for same seat and it was successful but 2 times rs - 239.76 was spent and till date i wasnt refunded! I have attached the screenshot for the same.

Bookmyshow.com — Cancellation of Ticket

65 Reviews
Vi vidis92 on Jun 2, 2013
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I had booked tickets from BookMyShow.com for a movie at DTCityCentre - Gurgaon. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior, . they promised to arrange a cal back which I never recveived.

Sir,

I have done transaction through bookmyshow on[protected] for movie bahubali conclusion at mukta a2 cinemas, vizag central with my hdfc card.

Payment is made to bookmyshow from hdfc card...1745 on
[protected]:22:21:01. Payment done, but tickets not booked by bookmyshow.

Till date[protected] no refund is made. Kindly resolve the issue.