BookMyShow Complaints & Reviews

Today i purchased a movie ticket on pan cinemas kochi from bookmyshow. It is a platinum ticket of rs 155.16. When i click for payment it is showing as need to pay is 222.70 rs. On purchasing the ticket they showing only 205 for ticket price. Actual price is 155.16 rs. So they charged additional 67.54 rs without for what purpose i dont know. Please help me to get my refund back and lodge a complaint regarding this. I am submitting all the details

Hi,

I have also contact to airtel and airtel said to me that i have not received any amount of reference id: 4986166479586953203071 from bookmyshow and transaction failed from bookmyshow side and money refund to bookmyshow.

Airtel said to me that airtel will not claimed to money with this reference id 4986166479586953203071.

I request to you please refund unsettled money to my bms wallet.

I have continue mail to you before 22 days but my query not solved. I am very disappointed from bms support.

I am humble request to you please refund my money asap.

Thanks,
Vipin kumar
Bms i'd : [protected]@gmail.com
Alternate mobile: [protected]
Bms ticket id #4206530

I booked a 8:15 pm show for war of planet of the apes at 8:15 am today. I got charged twice on my visa debit card used. Once for rs 66.77 and the other time for rs 346.58. Charges told to me upon booking were rs 346. Why the additional charge of rs 66?

I've never been charged additionally before nor have i had any complaints with bookmyshow. Why now?

I have booked 4 tickets for 11 july, but when i got ticket confirmation it is for 12 july which is very annoying. I need you to look into this issue and resolve this at the earliest. Here is the qr code : sgwt00wnuj1kym

I have also communicated this issue to bookmyshow's customer care and here is the complaint number 4259450

I would like to get my refund as the tickets are booked for tomorrow (12 july) but im getting this issue to your notice (11 july) today.

There was an illegal attempt made by anonymous person for booking the movie ticket online using my saved card details from my book my show profile.

Anyways the payment was not successful as the otp was received on my registered mobile no which was not shared to anyone.

But it looks scary and surprising to see such fraud attempt of an unauthorized access to the card details inside the user profile.

Please take this seriously and make sure that such attempts are to be stopped in future for security purpose.

On 22 nd of june in goreagon cinemax.. Theatre.. I booked two tckts worth 158 frm bookmyshow.
The show got cancelled.. And my money was not returned. As i did the online bookng..
So i request you to pay my money back.. As the theatre authorities are blaming you..
I am a regular customer to book my tickts online through booknyshow.
And m highly dissapointed with this.
I think you shud assure your customers that your money is safe.. Theatre authorities are taking there hands off frm the responsibility..
So i request u all to please refund my money back.. Or else will never use this app.. Or site fr any online transactions in future.

I booked tickets frm this app so it has a offer of buy one get one icici debit card.
I tried it once it got declined and frm then after 4 hours also it says to try after 20 minutes. The customer care people are worst calles them thrice and mailed them for 5 6 times.
Still try after 20 minutes.
So i kept on calling and emailing hence mo reault. I waated my whole time in this rather i would slept my day out.

Dear team,

With reference to the subject matter, find below the trail mail detail for refund of ticket charges which is still to be credited in my a/c. Kindly let me know how much time will you take to do the needful..

Sarabjeet barham
Apr 23

To helpdesk
Dear team,

I had booked tickets of fast & furious yesterday via book my show & payment was done online but today when i reached the mall, cinema was closed so i need refund of my tickets booked via book my show. Details of booking as under :

Booking id - wlsmrfk
Show timing - 10:15 am
Date - 23/04/17

I had requested for refund on customer care no of which reference no is 3758517

Please refund the amount in my ac as soon as possible.

Thanks & regards

Sarabjeet singh
[protected]

Bookmyshow helpdesk [protected]@bookmyshow.com via freshdesk.com
Apr 23

To me
Hi sarabjeet,

This is snehal here from bookmyshow customer care team and thank you for your undying co-operation while we were in process of addressing your query.

Sarabjeet, due to the cancellation of the show that you had booked your tickets for, the refund of the entire amount charged for the transaction against the booking id wlsmrfk would be initiated from our end and the refund would get processed shortly.

The refunded amount should reflect in your account within a maximum of 5-7 working days from then.

Kindly cross check the reversal with your updated bank statement for the mentioned period and assist us with the screenshot in case of any discrepancies.

I hope this mail gets you in a good spirit and we are delighted to have you as our valuable customer.

A ticket id [#3758545] is registered for your query, please quote this as a reference no. For all your future correspondence with us.

In case of any queries, email us at [protected]@bookmyshow.com or chat, you can also contact us on[protected].

Best regards,
Snehal
Customer support team
Bookmyshow

Dear concern person,

I have done the booking of raabta movie show for 11/june/2017, but i think by mistake it has been booked for 9 /june /2017, so i want the refund of my rs.1566 but they are not giving that refund they are saying that it is not their policy, but this is very big amount

Please help me on this..

Thanks
Parveen,[protected]

Dear sir,

I have booked a movie ticket of raabta for 2 persons from kolkata on 08 june, 2017 for which i was eligible for cashback as all payment was done through my paytm wallet. Its almost 3 days and till now i have not received my cashback.

Kindly look into this matter and arrange for my cashback.

Booking id:- jass[protected]
Transaction id:- [protected]

On 20.5.2017 10.50 am booked 3 tickets for carnival cinema 36 city mall bilaspur chhattisgarh. Amount deducted from my bank account (Internet banking) and ticket not booked. Ticket amount 170 x 3 = rs 510 + internet charges rs 78.90 total amount rs. 588.90/- deducted. Ticket not booked.

Transaction reference number isbi[protected]igabikngp7

Please return the deducted amount to my account

On 4th june 2017, morning at 9:12 am i booked the tickets for movie named sachin running at the theatre : vivek cinema, bioara for show at 3:00 pm, we were leaving 35 kms away from the theatre then we reached to the theatre at 2:30 pm.
When we reached theatre, movie : sachin is not running in the theatre, and we were totally shocked.

Bookmyshow : this is not expected that your site is allowing us to book tickets but movie is not running in theatre.

I had booked a book my show e-gift card on 2-june-2017 at 2:13 pm. According to the details mentioned on website, the card was to be delivered in 90 minutes. I asked the card to be delivered to my email id itself since i had to take a printout and give it in the evening at a party. I paid full amount and receive a mail with order id inv[protected]. I did not receive the card till 3:37 pm. So i called up customer care and was told that i would get it in 2 hours time. I called up again at 6 pm and the executive said that it gets delivered in 90 minutes and checked again. She then started saying that it takes 8 hours for the card to be delivered. Afterwards she assured me that i would receive it in another 30 mins. I requested to confirm it via email. I received an email at 6:23 pm saying that it would take 30 minutes to deliver the card. The complaint id is 4098738. It was very important for me to be able to print and give the card that day itself. Now the importance is lost. I want refund of my amount.

[6:45pm] card not received yet. Please give me refund.

I booked 3 tickets for 11:15 pm instead of 11:15 am for 28th may 2017 sunday
Now i want to cancel it
Plz help. 3 tickets for 534
Please help otherwise my money will get wasted
I tried to get it canceled from the theater but they refused
Bookmyshow app has nothing for cancellation on their app
Please help .the tickets were for centra mall industrial area chandigarh.i want a refund

I am srinivasan, i have prebooked bahubali 2 tamil via book my show for inox madurai. I was very eager to see the film. So i prebooked for reservation on[protected]. On 26.4.17 bookmyshow said we will intimate via sms after reservation has done. Last minute they just delivered apologise to me for not booking. Amount also not refundef. How this is correct.?

I cant tolerate their disobedience. I am very eager to see the film from best theatre and comfortable seat. So i have booked 7 days before. I have spent rs. 960 for prebook ticket. Dont do this type of wrong commitment to viewers like this incidence. I was so shocked.

Reverse my full fund which was debited from my account. Is this correct manner. Worst behavior.

Now i so vexed for their wrong commitment.

Any way they are loosing their brand name for wrong assurance.

Refund amount of rs. 960 is very easy to them. But they are creating wrong image. Dont do this incident again to anyone.

We had 2 bad experiences with kumaran theatre madipakkam for which we booked tickets online through bookmyshow.

1. My friend booked online tickets for morning 8:30am show in kumaran theater through bookmyshow. But after reaching the theater they have been informed that there is no morning show. It has been cancelled and there was no prior message or notification sent to those who have booked tickets online. All those people...

Dear sir,

Kindly tell me that if i booked ticket through online of four familly members. And also book some snack. But at that time ticket not received after show on mobile no.
How can mange you and what is procedure of my refund money.
Please refund my money asap.
My bookind id for ticket and food beverage order are wj3pzgx and 787541 at orion mall, panvel.

I (Umesh bondre) was booking 2 movie tickets from bookmy show. 225 rs. Deducted from my credit card account after providing all info reg. Cards. But it showed "cinema did not respond for some reason & we could not book your tickets." even i tried to get my money back by signing a my wallet but i could not sign in for the same due to technical problems. I want my rd. 225 back. Attached is the screenshot of failed transaction. I think bookmy...

I have booked ticket for half girlfriend (6.40 pm) 22/5/2017 at patna cinemapolis p& m mall through book my show online

Mentinoed contact no - [protected], [protected]@gmail.com

Ticket has not been booked but amount deducted from axis bank. After getting confirmation of non booking of ticket i have again tried to re-book the ticket but again transaction failed but i was charged so total 2 times amount has been deducted.

In case of any issue with payment gateway please try to write the same on your site, this will cause less problem to your customer and also it will affect your service.

Now please refund my total amount asap.

Reference id -4042813

On 20.5.2017 10.50 am booked 3 tickets for Carnival cinema 36 City mall Bilaspur Chhattisgarh. Amount deducted from my bank account (internet banking) and ticket not booked. Ticket amount 170 x 3 = Rs 510 + internet charges Rs 78.90 total amount Rs. 588.90/- deducted. Ticket not booked.

Transaction reference Number ISBI[protected]IGABIKNGP7

Please return the deducted amount to my account

Rajesh