BookMyShow Complaints & Reviews

On 22 nd of june in goreagon cinemax.. Theatre.. I booked two tckts worth 158 frm bookmyshow.
The show got cancelled.. And my money was not returned. As i did the online bookng..
So i request you to pay my money back.. As the theatre authorities are blaming you..
I am a regular customer to book my tickts online through booknyshow.
And m highly dissapointed with this.
I think you shud assure your customers that your money is safe.. Theatre authorities are taking there hands off frm the responsibility..
So i request u all to please refund my money back.. Or else will never use this app.. Or site fr any online transactions in future.

I booked tickets frm this app so it has a offer of buy one get one icici debit card.
I tried it once it got declined and frm then after 4 hours also it says to try after 20 minutes. The customer care people are worst calles them thrice and mailed them for 5 6 times.
Still try after 20 minutes.
So i kept on calling and emailing hence mo reault. I waated my whole time in this rather i would slept my day out.

Dear team,

With reference to the subject matter, find below the trail mail detail for refund of ticket charges which is still to be credited in my a/c. Kindly let me know how much time will you take to do the needful..

Sarabjeet barham
Apr 23

To helpdesk
Dear team,

I had booked tickets of fast & furious yesterday via book my show & payment was done online but today when i reached the mall, cinema was closed so i need refund of my tickets booked via book my show. Details of booking as under :

Booking id - wlsmrfk
Show timing - 10:15 am
Date - 23/04/17

I had requested for refund on customer care no of which reference no is 3758517

Please refund the amount in my ac as soon as possible.

Thanks & regards

Sarabjeet singh
[protected]

Bookmyshow helpdesk [protected]@bookmyshow.com via freshdesk.com
Apr 23

To me
Hi sarabjeet,

This is snehal here from bookmyshow customer care team and thank you for your undying co-operation while we were in process of addressing your query.

Sarabjeet, due to the cancellation of the show that you had booked your tickets for, the refund of the entire amount charged for the transaction against the booking id wlsmrfk would be initiated from our end and the refund would get processed shortly.

The refunded amount should reflect in your account within a maximum of 5-7 working days from then.

Kindly cross check the reversal with your updated bank statement for the mentioned period and assist us with the screenshot in case of any discrepancies.

I hope this mail gets you in a good spirit and we are delighted to have you as our valuable customer.

A ticket id [#3758545] is registered for your query, please quote this as a reference no. For all your future correspondence with us.

In case of any queries, email us at [protected]@bookmyshow.com or chat, you can also contact us on[protected].

Best regards,
Snehal
Customer support team
Bookmyshow

Dear concern person,

I have done the booking of raabta movie show for 11/june/2017, but i think by mistake it has been booked for 9 /june /2017, so i want the refund of my rs.1566 but they are not giving that refund they are saying that it is not their policy, but this is very big amount

Please help me on this..

Thanks
Parveen,[protected]

Dear sir,

I have booked a movie ticket of raabta for 2 persons from kolkata on 08 june, 2017 for which i was eligible for cashback as all payment was done through my paytm wallet. Its almost 3 days and till now i have not received my cashback.

Kindly look into this matter and arrange for my cashback.

Booking id:- jass[protected]
Transaction id:- [protected]

On 20.5.2017 10.50 am booked 3 tickets for carnival cinema 36 city mall bilaspur chhattisgarh. Amount deducted from my bank account (Internet banking) and ticket not booked. Ticket amount 170 x 3 = rs 510 + internet charges rs 78.90 total amount rs. 588.90/- deducted. Ticket not booked.

Transaction reference number isbi[protected]igabikngp7

Please return the deducted amount to my account

On 4th june 2017, morning at 9:12 am i booked the tickets for movie named sachin running at the theatre : vivek cinema, bioara for show at 3:00 pm, we were leaving 35 kms away from the theatre then we reached to the theatre at 2:30 pm.
When we reached theatre, movie : sachin is not running in the theatre, and we were totally shocked.

Bookmyshow : this is not expected that your site is allowing us to book tickets but movie is not running in theatre.

I had booked a book my show e-gift card on 2-june-2017 at 2:13 pm. According to the details mentioned on website, the card was to be delivered in 90 minutes. I asked the card to be delivered to my email id itself since i had to take a printout and give it in the evening at a party. I paid full amount and receive a mail with order id inv[protected]. I did not receive the card till 3:37 pm. So i called up customer care and was told that i would get it in 2 hours time. I called up again at 6 pm and the executive said that it gets delivered in 90 minutes and checked again. She then started saying that it takes 8 hours for the card to be delivered. Afterwards she assured me that i would receive it in another 30 mins. I requested to confirm it via email. I received an email at 6:23 pm saying that it would take 30 minutes to deliver the card. The complaint id is 4098738. It was very important for me to be able to print and give the card that day itself. Now the importance is lost. I want refund of my amount.

[6:45pm] card not received yet. Please give me refund.

I booked 3 tickets for 11:15 pm instead of 11:15 am for 28th may 2017 sunday
Now i want to cancel it
Plz help. 3 tickets for 534
Please help otherwise my money will get wasted
I tried to get it canceled from the theater but they refused
Bookmyshow app has nothing for cancellation on their app
Please help .the tickets were for centra mall industrial area chandigarh.i want a refund

I am srinivasan, i have prebooked bahubali 2 tamil via book my show for inox madurai. I was very eager to see the film. So i prebooked for reservation on[protected]. On 26.4.17 bookmyshow said we will intimate via sms after reservation has done. Last minute they just delivered apologise to me for not booking. Amount also not refundef. How this is correct.?

I cant tolerate their disobedience. I am very eager to see the film from best theatre and comfortable seat. So i have booked 7 days before. I have spent rs. 960 for prebook ticket. Dont do this type of wrong commitment to viewers like this incidence. I was so shocked.

Reverse my full fund which was debited from my account. Is this correct manner. Worst behavior.

Now i so vexed for their wrong commitment.

Any way they are loosing their brand name for wrong assurance.

Refund amount of rs. 960 is very easy to them. But they are creating wrong image. Dont do this incident again to anyone.

We had 2 bad experiences with kumaran theatre madipakkam for which we booked tickets online through bookmyshow.

1. My friend booked online tickets for morning 8:30am show in kumaran theater through bookmyshow. But after reaching the theater they have been informed that there is no morning show. It has been cancelled and there was no prior message or notification sent to those who have booked tickets online. All those people...

Dear sir,

Kindly tell me that if i booked ticket through online of four familly members. And also book some snack. But at that time ticket not received after show on mobile no.
How can mange you and what is procedure of my refund money.
Please refund my money asap.
My bookind id for ticket and food beverage order are wj3pzgx and 787541 at orion mall, panvel.

I (Umesh bondre) was booking 2 movie tickets from bookmy show. 225 rs. Deducted from my credit card account after providing all info reg. Cards. But it showed "cinema did not respond for some reason & we could not book your tickets." even i tried to get my money back by signing a my wallet but i could not sign in for the same due to technical problems. I want my rd. 225 back. Attached is the screenshot of failed transaction. I think bookmy...

I have booked ticket for half girlfriend (6.40 pm) 22/5/2017 at patna cinemapolis p& m mall through book my show online

Mentinoed contact no - [protected], [protected]@gmail.com

Ticket has not been booked but amount deducted from axis bank. After getting confirmation of non booking of ticket i have again tried to re-book the ticket but again transaction failed but i was charged so total 2 times amount has been deducted.

In case of any issue with payment gateway please try to write the same on your site, this will cause less problem to your customer and also it will affect your service.

Now please refund my total amount asap.

Reference id -4042813

On 20.5.2017 10.50 am booked 3 tickets for Carnival cinema 36 City mall Bilaspur Chhattisgarh. Amount deducted from my bank account (internet banking) and ticket not booked. Ticket amount 170 x 3 = Rs 510 + internet charges Rs 78.90 total amount Rs. 588.90/- deducted. Ticket not booked.

Transaction reference Number ISBI[protected]IGABIKNGP7

Please return the deducted amount to my account

Rajesh

Hi,

I had raised the complaint and called also for the technical issue done of book my show. I had booked the 2 tickets for 2 times. First I booked the tickets on 21st and I had received the msg as transaction failed. Again I tried for 2 tickets but the system has taken as 19th that also u received as the failed. After 3 or 4 pm I got the msg as the transaction is successful and the amount has been deducted from my account. The show is at 2pm. So I tried to call from 7am then I got connected to the call at around 10 am. I had informed her that unfortunately it was taken as 19th so please cancel that 2 tickets. I haven't went to see the movie also as I am working. So I requested for refund or change for the dates to next Sunday. But no response when we call and says will call and won't receive the call. Worst response from Book my show.

Welcome to Notes

Hello,

This is to provide some customer feedback for Bookmyshow :

1. I have been a loyal Bookmyshow customer for a fairly long time but I was shocked at the poor customer service that I have been receiving since yesterday.

2. I booked two tickets for " Half Girlfriend" in a hall in Bangalore. The amount was deducted from my account and I received ticket confirmation. However 9 minutes later I received a SMS saying the following : " Your transaction has failed. Please initiate a fresh booking. In case you were charged, the amount will be refunded to the source of the Payment within 7 working days." Booking id WFMG3MS ; booked through [protected] at 19.49 hrs. Transaction failure SMS received at 19.58 hrs.

3. I tried to initiate the transaction again about an hour later and again amount was debited from my account, confirmation received followed by a transaction failure notification via SMS. Booking id WPMM969 booked through [protected] at 21.44 hrs; transaction failure SMS received at 21.53 hrs.

4. I immediately called your helpline but had to hang up due to extremely high wait times.

5. I wrote an email with booking id and ticket details but was informed that your team's could not locate my transaction.

6. I have spend a lot of time following up with various people in your helpdesk and escalation desk today including sending camera shot of the sms and bank debit SMS on email but your people refused to acknowledge the sms sent saying that they were unable to read the same.

7. I am extremely disappointed in the poor customer service received today and frankly do not intend to be a customer in future.

Regards

Sudeshna

I booked tickicts for two for movie meri pyari bindu at 14 may 2017. Booking process was completed. Payment was detected from bank. But no message given by you. Even there is no booking of tickicts at inox cinema, bhilwara. even payment is not submitted at my wallet. Nd there is no debit at my bank. Give me my cash back or submitted either at my bank or my wallet in app immediately.

I pre-booked Baahubali 2 movie in bookmyshow.com at Friday, 28 April 2017 10.50 PM . I did not get tickets for movie. At 29 April 2017 I got message like my ticket is not confirmed and money will be refunded within 15 days. But still I did not get my money refunded. I booked four tickets and they estimated 720Rs for four tickets. I have booked my ticket from
Mob.[protected]. I call HDFC bank and they gave me Ref No.[protected]. I have also called bookmyshow helpdesk No.[protected] but no prper respense from them.

I am Akhil M Thampy, yesterday 15/5/2017 I booked 2 tickets for bahubali 2 for 17/5/2017 at 11:00 am show, in Audio 1, Aries Plex sl theater, Trivandrum, Kerala. From my mother's bank account named Beenakrishnan with netbanking you have deducted 467 rupees with internet booking charges and I haven't got any confirmation regarding my tickets and if the ticket is not booked yet kindly refund rupees 467 to the bank account