BookMyShow Complaints & Reviews

Sir, I tried to book two tickets on icici debit card offer on 1+1 free.paid the amt of 398.44 which got debited from my account.Transaction I'd- VIN/Book My Show/[protected]/0.The book my show failed to generate the tickets.On my asking they put blaim on Icici bank server, but bank said that if there was a problem with bank server the transaction ID wouldn't have generated.Acc to bank the website of book my show refuse to accept the transaction, which sounds logical.It looks the website refused the ticket because it was under offer.Than why give such offer of 1+1 free and lured the customers into buying different bank card.book my show is just cheating customers by not honouring their own offers.My bank would refund the amount, but the enthusiasm with which I as a custome had planned to go for a movie using the facility available on my debit card was totally crashed my book my show.
I would highly appreciate if book my show can to justice to the above problem.

I am kartik avhale i am paid amount 147 rs via freecharge for the show of boyz movie at inox reliance mall, aurangabad but the transection is failed i have no bookmyshow account i can't refund my money in my freecharge wallet plz refund my money
Orderid:moband[protected]
My detail : no - [protected]
Email : [protected]@gmail.com

I got a call today from bookmyshow's so called escalation team which was unable to resolve my issue.

I am unable to access my bookmyshow account with email id [protected]@gmail.com as it is locked. Also i do not have access to this email address any more. Thus, i am unable to receive the forgot password reset link and they are unable to help me unblock my account.

I would like to access my bookmyshow account to change my mobile number in it so that i can proceed further with my transactions.

This is an utter nonsense and rubbish. Me being a long time customer of bookmyshow not getting any help whatsoever from them.

We regularly book our seats for watching movies through bookmyshow.com. But of late we are finding that when we try to book the platinum seats on weekdays afternoon show the app shows the seats are full but when we reach there there are hardly any occupants in the platinum rows and even in the entire hall. This has happened with us in the entertainment paradise and cinepolis in jaipur. I just want to know why the seats are blocked unnecessarily and cause inconvenience to the customer.

Hi team,
I have booked tickets for the movie "bareily ki burfi" 8:15 show noida wave mall dated 25.08.2017. As you can see in the news channels it's red alert in noida, ghaziabad, haryana because of riots and we are afraid to go to this location. I stay in mayur vihar ph 1.in news it is displayed to avoid travelling to these locations. My request is to please refund the amount i have used for booking the tickets. It is a crisis situation and i am helpless. Please help me regarding the same.

Booking id: wlsmbjl
Number: [protected]

Hi,

I booked movie tickets online by mistake for today intead of tomorrow. I immediately called support and they say no cancellation or refund allowed for it.

What the hell is this! They charge lot as internet handling fees, this that etc etc and dont even provide an option to cancel and refund?
It is really disgusting.! And really workst experience with bookmyshow!

/jyot

I have booked 2 tickets for valerian & the city of a 1000 planets 9:30 am show at Gopalan cinemas
Bannerghatta road, Bnglr for 02/08/2017 through book my show.Unfortunately only 4 people came for the show and the theatre ppl refused to run the show saying that distributers were not willing to do it. They have promised about refunding the cash by that day itself, but till now I didn't get refunded & they are not responding properly.
Booking ID: WCZ3ZTU

I would like to bring into your notice that, i have booked three tickets thru your portal for "jab harry meet sejal" dated 05/08/17 @ 930 pm show. I mistakenly booked this ticket instead for dated 06/08/17. I wanted to cancel the ticket, but u dont have option to cancel. Why? Why cant i cancel my ticket?? Is this your money or my money??? Its my wish to go any day i want.

Booking no - nf[protected]

Pathetic experience, i wont book tickets any more thru you guys. I will go to consumer court and all online portal to put this up.

Last saturday i was booked couple of tickets, the payment method was credit card, bt i have cancelled the process, bt the money were charged wrongly, i have message from book show process failed, your payment will be refunded within a week till now i haven't been able to get my money, please take action immediately (Your transaction has failed. Please initiate a fresh booking.in case you were charged, the amount will be refunded to the source of the payment within 7 working days.
Transaction time:sat, 29 jul, 2017 12:05pm.
Seats: kings-g13, g12.)

I have booked 2 tickets last friday through online for the film vikram vedha (Saturday... Morning show...11.00am) in la cinemas... But the amount for the tickets is taken two times.. When i do the booking process first time i received a message that the process is failed... Seats are not booked and money also not taken... So i tried again and booked the tickets... But after watching the film whn i check my account the amount is taken two times... That is instead of rupees 378 the amount have been taken is rupes 756.. I am very shocked to see that.. Actually thats not my mistake i have done the process in the right way but u have send a mesaage that the process is cancelled... Because id that the amount is taken double time.. So please refund the money

Iam chandra sekar as i booked 2 tickets for telugu film nakshatram for 1 pm show. Seat no e12 & e13.
Booking id. Tdca000m1e2fd3.
But they confirmed no show today...
Thirumala theater agara bangalore.

So pls refund my booking amount.

Mob.[protected]
[protected]@gmail.com..

Pls do refund my amount.

As i called customer care people they did not respond correctly wat to do.
Customer care no. [protected]..

I have been following with bookmyshow team since february 2017 for my refund on failed ticket bookings for sula fest. They asked me for my bank statements for 4 months (Which are confidential); still i gave them. Even after this they dont have any answer or reply by when they will refund. Everytime saying we have escalated your matter but cant assure you when will it be solved.

I think its time to sue them and get money aswell as a big compensation.

Ticket no: 3406123 & 4344042

I have booked one tickets for valerian and the city of a thousand planets (3d) (U/a) show date is 30th jul 2017, 14:35 pm at movietime, rajouri garden. But when i went there team told that shaw has been cancelled. They told that they have given the information to the book my show but i didn't get any information. Bookmyshow have to give me prior notification, i am really feel ashamed.

Refund my reedem coupan and money with internet fees to my account.

I have booked 2 tickets for indu sarkar show date is 29th jul 2017, 10:00 am at cinepolis : binnypet mall, bangalore. But when i went there team told that shaw has been cancelled. They told that they have given the information to the book my show but i didn't get any information. Bookmyshow have to give me prior notification, i am really physically torches.

1) did booking for wrong date (For 28th jul) requested cancellation within 4 minutes customer care informed not possible. I lost rs.1032

The ticket cost is rs.900
Book my show internet handling fee (Booking fee+gst) = rs. 132.16
And if i directly book through pvr it is (Conv charge+ gst) = rs. 128
= they should have deducted their handling fee and gst tax /cancellation fee and refunded at least rest. I lost rs.1032 here.

2) i booked another with booking id wnj5926 (For 30th jul) - if they think it was an excuse! Ro to request cancel, it is not!

Fyi...
I called both pvr and book my show customer care and no one was of help. This is not good :
A) if we do online booking we pay internet handling fees rs.132.16 to book my show booking fees + integrated gst (Igst) @ 18% = rs.112.00 + rs.20.16 = rs.132.16
They told they can't help.

B) i called pvr customer care and am informed neither pvr knows about this transaction done (Wqjks2d) and as book my show transferred amount they can't ask pvr on cancellation and refund either. Am informed this is agreement between book my show and pvr that no exchange /refund /cancellation.

Reason :
1) internet handling charge book my show will take and won't refund : rs.132.16 = ok don't give back this amount.
2) am informed even pvr has to pay entertainment tax for these tickets (As book my show took rs.132.16, pvr did not charge rs. 128)
= no you deduct rs.132.16 and if there some more cancellation charges applicable with pvr (Due to govt policy do that) = then deduct that and atleast refund rest! = is internet handling and cancellation charge = equal to rs.1032?

I lost rs.1032, got back none = is govt tax this much? Or due to their contract i should suffer this loss! They don't allow cancellation provision! = 4 minutes time called and am informed there is no option, even we do many train booking, flight booking but they deduct some amount and refund us after cancellation deduction.

Could you help book my show and pvr understand how cancellation fee are applicable and after that refund can be initiated for the consumer in fixed working days?

Am upset about this loss and no help at the moment.

Today i purchased a movie ticket on pan cinemas kochi from bookmyshow. It is a platinum ticket of rs 155.16. When i click for payment it is showing as need to pay is 222.70 rs. On purchasing the ticket they showing only 205 for ticket price. Actual price is 155.16 rs. So they charged additional 67.54 rs without for what purpose i dont know. Please help me to get my refund back and lodge a complaint regarding this. I am submitting all the details

Hi,

I have also contact to airtel and airtel said to me that i have not received any amount of reference id: 4986166479586953203071 from bookmyshow and transaction failed from bookmyshow side and money refund to bookmyshow.

Airtel said to me that airtel will not claimed to money with this reference id 4986166479586953203071.

I request to you please refund unsettled money to my bms wallet.

I have continue mail to you before 22 days but my query not solved. I am very disappointed from bms support.

I am humble request to you please refund my money asap.

Thanks,
Vipin kumar
Bms i'd : [protected]@gmail.com
Alternate mobile: [protected]
Bms ticket id #4206530

I booked a 8:15 pm show for war of planet of the apes at 8:15 am today. I got charged twice on my visa debit card used. Once for rs 66.77 and the other time for rs 346.58. Charges told to me upon booking were rs 346. Why the additional charge of rs 66?

I've never been charged additionally before nor have i had any complaints with bookmyshow. Why now?

I have booked 4 tickets for 11 july, but when i got ticket confirmation it is for 12 july which is very annoying. I need you to look into this issue and resolve this at the earliest. Here is the qr code : sgwt00wnuj1kym

I have also communicated this issue to bookmyshow's customer care and here is the complaint number 4259450

I would like to get my refund as the tickets are booked for tomorrow (12 july) but im getting this issue to your notice (11 july) today.

There was an illegal attempt made by anonymous person for booking the movie ticket online using my saved card details from my book my show profile.

Anyways the payment was not successful as the otp was received on my registered mobile no which was not shared to anyone.

But it looks scary and surprising to see such fraud attempt of an unauthorized access to the card details inside the user profile.

Please take this seriously and make sure that such attempts are to be stopped in future for security purpose.