BookMyShow Complaints & Reviews

Sir/madam,
I s lakshmana rao, tadepalligudem, i was booked 5 tickets in mybookshow on 08/04/2017 at trendset mall vijayawada, amount of rs. 843.35/- for the movie of cheliya, so i was booked wrong show time of 11.20 a. M. Increased time of 1.25 p. M. I was rebooked tickets 4 the show time 1.25 p. M. So please cancillation tickets noumbers: :h7, h8, h9, h10, h11. Booking id:wq28blb. Wrong show time 11.20 a. M. So please cancil my tickets and arrange amount refund my account as early as possible. Thanking you sir/madam.
Thanks & regards,
. Lakshmana rao
Tadepalligudem,
[protected].

I have booked 2 tickets by mistake for wrong movie and wanted to cancel and book another one or change the same to other movie but the regulations are so rigid that i cant get it done even if this was done by mistake. Completely unintentionally. This is really frustrating that no one is able to help on that. I did it by mistake and neither bookmyshow nor the cinepolis is able to help us. very bad

I booked a ticket for a cricket league " Last Man Stands". I was guaranteed 5 matches with the first match on 2nd April 2017 as shown in the ticket. Later I got to know that I have been placed in reserve players of a team. I would not get to play the matches and only if there is a shortage of players. Also I did not get to play the match on 2nd April 2017 as shown on the ticket. On raising the issue with the bookmyshow, they asked me to wait for 48 hours before the resolution but never responded in 108 hours. On calling again, they informed me that I should ask for my refund from the Organiser. I could not understand if I paid my money to bookmyshow and on the trust of bookmyshow, why are they not liable for the refund. I lost 6579 rupees just because I trusted them. But I could not sit peacefully and the money is huge enough for me to approach the consumer court.

Sir, I was billing my payment for 4 april show of Naam Shabana movie of 10 am @ SRS and transacting value was of 346 rs which I paid by vodafone m pesa app and I loaded the amount then my m pesa wallet paid bookmyshow the amount for which I got deduction messgae from my wallet of which image I had sent u here but I have not got the ticktes ... it totally failed after transaction, this looks like a fault in your BMS app . You must resolve it urgently so that I can get my refund soon
Please help me out and hope for a quick action in the matter...

I entered an offer code while booking movie tickets at book my show but during the transaction my wifi connection was interrupted and after re-entering the details my offer code is said to be exhausted. The following lines appeared after re-entering the offer code "sorry, we can`t proceed with the booking for this offer since you have already exhausted the Limit Per User OR You may have applied it to an ongoing transaction which is not yet cancelled. Please try again after 20 mins. For any queries please write to us at [protected]@bookmyshow.com. (#-4011)".

Booked 3 tickets on 30th march. For 7.10pm movie, unfortunately struck in traffic. Called customer care 20min earlier to inform them to change to different time with the genuine reason and the response was like why did you book tickets on book my show we are here to take your money.

I told them to shift it to any other location near to the place i am struck or to a different time what ever you ask or say it was only one answer. Why did you book with book my show stupid people cheating.

I, c ganapathi, booked 3 ticket's on mybookshow on27th evening for katamarayudu movie but I didn't get any confirmation only I got OTP, when i entered it was processing but did not get anything
Actual price is 425/- ruppees but I added my bookshow voucher worth 150 /-rupees. Total amount reduced from my account is 275/- ruppees. If I lose like this, how can believe it

So, I request to look into this and give refund as soon as possible

Thanking you,

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ConsumerComplaints.in › BookMyShow › Bookmyshow.com — Cancellation of Ticket
Bookmyshow.com — Cancellation of Ticket

64 Reviews
Vi vidis92 on Jun 2, 2013
Submit a Complaint
I had booked tickets from BookMyShow.com for a movie at DTCityCentre - Gurgaon. But due to certain reasons, I wanted to cancel my ticket

I had booked a ticket on Book my show for holi festival on 13th March 2017 and paid 1k. In the event details it was mentioned pool side party, organic colors and food counters. even starts at 10 AM and closed at 10/11 PM but when we reached there was no color, no food and worst thing was no water in the pool we just stayed for 5 min and came back. very disappointing for 5 min paying 1k is very unethical

Guys and girls, i want to share a lousy and unprofessional experience got from viviana mall as well as book my show today as i booked tickets on book my show for king skull for today 11.55am show at viviana mall in 4dx as i was excited to have an unique experience... But imagine, the show does not exist as per cinema and book my show selling tickets for all the slots of today... People are buying it for service which is not offered by cinema... Is it not fraud... Never rely on book my show and viviana mall as they cheat consumer... Here is the proof... Ticket issued for today show

I was trying to book 2 tickets and up to payment level I went In payment option I redeemed my 2 Gift vouchers and rest amount of Rs 67 I was trying to pay through internet banking. But it showed error and brought me to home page.
Again when I tried to book the tickets, the gift vouchers are showing redeemed
Please help
Rakesh
[protected]@gmail.com

I booked a ticket for event organised on 12th march 2017.
Booking id :- oleh00wsqje2tb
Event name :- rang barse premium holi party (Holi event)
Venue :- oyster lounge, jubilee hill, hyderabad, telangana,
Date :- 12th march 2017, sunday
Amount charged :- 999 + taxes
Organiser name :- salman

As per the details provided on the website, it was mentioned that there will
1. Colors to play
2. Tomato festival
3. Rain dance
4. Beverages - 1 beer + 1 bhang
5. Grapes to play
6. Dj (Some particular djs)
7. Event duration some 8hrs.
8. Start time :- 8 am

Issue :-
We arrived at the 10:00 am same day.
But there was nothing as promised.
No colors, no water for rain dance, no beverages, no tomatoes, no grapes nothing at all.
The organiser named "salman" told there is nothing available. Due to this police (Hyderabad police) came to the venue and logged complain against the person.
The organiser "salman" promised in front of police that the amount will be refunded to the our amount, since the booking is done online through bookmyshow.

But till now i haven't received the amount.
I need to log a complain against bookmyshow and the event organiser for the case of fraud.

Please look into it, so that i get my refund.

Ujjwal
[protected]

Sir i booked ticket for kong skull island for 13 march at s complex for 3.15 show.payment was done but a message popped that there was an issue.ticket did not get booked but money got deducted from my sbi account.what happened that cause such an error?
how will i get my money back?for booking again will there be another deduction of money the first transaction will be adjusted.
plz confirm sir so that i can take further step.i want my money back
please confirm me when wiil i get my money back?

I had booked tickets from BookMyShow.com for a movie at Quest Mall Parkcircus Kolkata. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior, . they promised to arrange a cal back which I never recveived.

Regards,
Samiran Das

I booked EIGHT tickets for a show to be performed at NCPA on 12th March i.e. after 19 days.The booking was done on book my show's official website & payment was made through American express credit card.
I wanted to cancel FOUR tickets. BMS refuses to cancel the tickets & refund the amount.
I tried to talk to them on phone but they refused. Mr. Adnan their executive even refused to give me name & telephone number of the person in their organisation or From NCPA.

Dear sir,
i need ticket from today. but i book ticket by tomorrow. so i need cancelled my ticket . so i cant see the film by tomorrow .tomorrow office working day .sopls cancelled by ticket . i didn't saw the time for booked my ticket . and tomorow 6 o clock im going to hospital to our father wa admided on today pls cancelled mu ticket thanks for your king information

I just want to get straight to the point. I ordered my friend's Justin Bieber concert ticket at Feb 22, 2016. Cause of the Internet connectivity issue i had a problem with paying for the ticket. I tried thrice to order the ticket and when the last ticket was booked finally, I thought of checking my Bank account's balance and what i found is that i've been charged twice for the ticket. I called bookmyshow customer care to resolve my issue. They told me that they'll look for the issue and will refund my extra charged money back to my account. Today my friend just got informed through SMS that Bookmyshow is not going to refund me back. Now why is that huh... i can even show you my bank statement that you charged me twice. Transaction ID is [protected].
I am attaching the bank statement with this complain.
Please resolve my problem ASAP.
P.S. - Ticket of the Booking ID which is confirmed. - DYNM00E8TAD6E0...

I booked five tickets on Feb 24 around 7pm for the 9pm show. The tickets were booked for Feb 25 which only came to our attention after reaching the cinemas. We had to book the tickets again at the cinemas however neither bookmyshow or the cinemas are taking responsibility. How can there not be a cancellation/refund option?

This is not the first time on your website, that the tickets were booked for the wrong date. It was a very bitter experience.
If possible we are expecting our cash back after cancellation fee if any or a transfer the tickets to other movie.

Regards,

Abhilash
Mob: [removed]

I booked my ticket few days before but my transaction was failed but money was deducted. Message came from book my show that money will be refunded, but still when money not refunded i call on their customer care no. But they put me on machine mode for five minutes and even charged for that. Shame on these guys this is how they provide customer service. I want my refund back.

Name suruchi
Eq no. 008717
Date of booking[protected]

Last Sunday we had booked tickets in book my show website, amount got debited but booking is not confirmed due to some errors (woops failed) ; try booking after sometime...

After 30 mins received sms that booking is confirmed, delay made my friend to Book tickets for me... it's very horrible experience that failed booking tickets & 2nd time booking, we lost the below money.