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Updated: Oct 4, 2025
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BookMyShow reviews & complaints page 45

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S
sudhir7389
from Mumbai, Maharashtra
Apr 14, 2017
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Address: Nashik, Maharashtra, 422006

I have booked tickets for 14 th April 2017 for Fast & furious 8 movie. The movie is releasing on 14 th April so I have booked tickets before 1 day on 13 th April 2017.
But I got the ticket of 13 th April 2017 before the release date.
I have booked for 3 person
So almost 600 + 72 rs taxes = 672 rs book my show is eat.
While contact customer care, they refuse to refund or refuse to give another date tickets.
Its big fraud.
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    R
    RAKESH KANDARI
    from Mumbai, Maharashtra
    Apr 10, 2017
    Resolved
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    Resolved

    Address: Pune, Maharashtra, 410014
    Website: BOOKMYSHOW

    Plz find all the screen shot in next 2 slides of Transaction declined issue. Yesterday again the transaction declined in Bookmyshow on 09-04-17.in last 4 days total 20 times Transaction declined only in Bookmy show. what is the status of A Reference ID - 3661514/Interaction Id-3669249.i already raised the concerned previously on 6th April--15 times transaction declined & 7 th April & today on 9th April--2 times; .again you will give new reference ID & i will receive same standard reply . You already took 5 days time but still no reply. plz do understand..you are gonna loose one important customer, plz do understand. The transaction failed since the Payment gateway not accepting this, plz talk to them
    Jun 2, 2017
    Complaint marked as Resolved 
    Verified Support
    May 02, 2017
    BookMyShow Customer Care's response     Hi Rakesh,

    The transaction failed since the Payment was declined from the sources end because Transaction was blocked by the Payment Server because it did not pass all risk checks.-Unable to be determined-Cardholder successfully authenticated

    In case of multiple transactions failure, we request you to contact your card issuing bank as they would be in a better position to assist you.

    I request you to go ahead once again with the fresh booking for your desired show by using an alternate mode of payment.

    We admire your patience and would like to thank you for your co-operation.

    Thank you for being our valuable customer. Have a pleasant day ahead.

    Regards,
    Team BookMyShow​

    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
    View replies
    I have booked ticket by book my show but we are unable to show this movie on personal problem kindly request you to please help my refund amount.
    Reply
    BookMyShow Customer Care's response, May 2, 2017
    Verified Support
    Hi Ajit,

    We do understand your view on this situation. When you book a ticket on our website, there are stages where you confirm your booking on the order summary page. Once you proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy.

    Regards,
    Team BookMyShow​

    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
    Sir.
    I have booked tickets on Saturday 15. 2017.
    Amount 311. Detected from my account. But not received any tickets confirmation. Please refund the money.
    Account no.[protected].
    Please do the needfull

    Paid from debit card.
    Please refund the money
    Reply
    BookMyShow Customer Care's response, May 2, 2017
    Verified Support
    Hi Chandhini,

    We request you to send in your contact details used for the booking to [email protected] or you can call us on 022 - 39895050 or 022 - 61445050 and also connect with us via Live Chats

    Regards,
    Team BookMyShow​

    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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      K
      kasera.01
      from Jawad, Madhya Pradesh
      Apr 8, 2017
      Resolved
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      Resolved

      Address: Indore, Madhya Pradesh, 452003
      Website: www.bookmyshow.com

      Dear BookMyShow,
      You started IPL tickets selling without any prior information. This is not a way to sell tickets. You did twice, tickets of 10th and 20 April are sold online without prior notice and also when I tried to book ticket it always return to home page from check out page.
      This is unacceptable, I am going to complaint about this scam to consumer forum and also to government.
      Jun 2, 2017
      Complaint marked as Resolved 
      Apr 15, 2017
      Unnikrishnan Krishna's response       I have to book ticket for tonight show but unfortunately I book ticket for tomorrow night shall I cancel that ticket and confirm my ticket for tonight show is this possible or not
      Verified Support
      May 02, 2017
      BookMyShow Customer Care's response       Hi there,

      The tickets for IPL 10 were sold as soon as we received a go ahead from the respective franchises and the BCCI. The notifications were sent out and information was updated on real time basis on the website as well as the mobile application. We always recommend that you check our site/app for the latest updates!

      Regards,
      Team BookMyShow​

      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
      View replies
      I have to book ticket for tonight show but unfortunately I book ticket for tomorrow night shall I cancel that ticket and confirm my ticket for tonight show is this possible or not
      Reply
      BookMyShow Customer Care's response, May 2, 2017
      Verified Support
      Hi Unnikrishnan,

      We​ ​do​ ​understand​ ​your​ ​view​ ​on​ ​this​ ​situation.​ ​When​ ​you​ ​book​ ​a​ ​ticket​ ​on​ ​our website, ​ ​there​ ​are​ ​stages​ ​where​ ​you​ ​confirm​ ​your​ ​booking​ ​on​ ​the​ ​order​ ​summary​ ​page.​ ​Once​ ​you proceed​ ​to​ ​payment​ ​and​ ​the​ ​booking​ ​is​ ​confirmed, ​ ​the​ ​seats​ ​are​ ​blocked​ ​at​ ​the​ ​cinema's​ ​end.​ ​We being​ ​ticket​ ​aggregates​ ​have​ ​to​ ​abide​ ​by​ ​the​ ​rules​ ​laid​ ​by​ ​the​ ​cinemas​ ​and​ ​hence​ ​cannot exchange, ​ ​refund, ​ ​cancel​ ​or​ ​make​ ​any​ ​manual​ ​modifications​ ​on​ ​a​ ​confirmed​ ​booking​ ​as​ ​cinemas do​ ​not​ ​have​ ​a​ ​cancellation​ ​policy.​ ​Alternatively, ​ ​those​ ​tickets​ ​can​ ​be​ ​gifted/authorized​ ​to​ ​your family/​ ​friends​ ​and​ ​you​ ​could​ ​bring​ ​a​ ​smile​ ​on​ ​their​ ​face.​ ​Hope​ ​you​ ​understand​ ​us​ ​Unnikrishnan.

      Regards,
      Team BookMyShow​

      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
      Hi Customer, Booking ID: INRP[protected]. Seats: GL-F12, F13, 2 seat(s) for Naam Shabana on Sat, 15 Apr, 2017 6:25pm at INOX: City Mall 36, G E Road (SCREEN 3). Please carry your CC/DC card which was used for booking tickets.Please use your Conf. No. 56436 and TPIN No./Kiosk Pick-up Code : 9271 to collect tickets at INOX: City Mall 36, G E Road
      Reply
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        V
        Vinoyalec
        from Hosur, Tamil Nadu
        Apr 8, 2017
        Resolved
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        Resolved

        Address: 682026

        Hi,
        Today (Sat april 8 2017) i have tried booking ticket for movie named "1971 beyond borders" using bookmyshow app. Payment was done through net banking. I confirmed payment through app, and rs 160.26 was deducted from my account. I waited for more than 10 minutes for ticket confirmation, but the app remained hung in the payment page itself after that it crashed without giving me ticket confirmation. I didn't got the ticket and lost my money. So i need a refund.

        Net banking transaction id : s91178892
        May 12, 2017
        Complaint marked as Resolved 
        Verified Support
        Apr 11, 2017
        BookMyShow Customer Care's response         Hi Alec,

        I'm sorry for the trouble caused here. In order to get the transaction details, we would require your contact details used while booking. Please email us at [protected]@bookmyshow.com with the relevant info and we will get this checked.

        Regards,
        Team BookMyShow​

        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
        View replies
        How to cancel my movie teacket option not in their bookmyshoow i well complete in you are wab site
        Reply
        BookMyShow Customer Care's response, Apr 11, 2017
        Verified Support
        Hi​ ​Mahesh!​ ​We​ ​do​ ​understand​ ​your​ ​view​ ​on​ ​this​ ​situation.​ ​When​ ​you​ ​book​ ​a​ ​ticket​ ​on​ ​our
        website, ​ ​there​ ​are​ ​stages​ ​where​ ​you​ ​confirm​ ​your​ ​booking​ ​on​ ​the​ ​order​ ​summary​ ​page.​ ​Once​ ​you
        proceed​ ​to​ ​payment​ ​and​ ​the​ ​booking​ ​is​ ​confirmed, ​ ​the​ ​seats​ ​are​ ​blocked​ ​at​ ​the​ ​cinema's​ ​end.​ ​We
        being​ ​ticket​ ​aggregates​ ​have​ ​to​ ​abide​ ​by​ ​the​ ​rules​ ​laid​ ​by​ ​the​ ​cinemas​ ​and​ ​hence​ ​cannot
        exchange, ​ ​refund, ​ ​cancel​ ​or​ ​make​ ​any​ ​manual​ ​modifications​ ​on​ ​a​ ​confirmed​ ​booking​ ​as​ ​cinemas
        do​ ​not​ ​have​ ​a​ ​cancellation​ ​policy.​ ​Alternatively, ​ ​those​ ​tickets​ ​can​ ​be​ ​gifted/authorized​ ​to​ ​your
        family/​ ​friends​ ​and​ ​you​ ​could​ ​bring​ ​a​ ​smile​ ​on​ ​their​ ​face.​ ​Hope​ ​you​ ​understand​ ​us​ Mahesh.

        Regards,
        Team BookMyShow​

        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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          A
          Archnarawat
          from Gorakhpur, Uttar Pradesh
          Apr 8, 2017
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110075

          I have booked my ticket for wrong date. Thee ticket needed to be booked for 8-4-2017 but I accidentally booked it for today that is 8-4-2017.The book my show support is not ready to change the date or refund it. The agent I talked to from book my show is Neal. He was adamant and rude on not providing any help or transferring me to a supervisor. My booking ID is WKT26NM.
          The mount 1364 which they are asking me to forget about is not a small amount for middle class person like us. They are asking us to forget about it which is unacceptable. I am not asking necessarily for a refund. I have asked them to change the date for tomorrow. They are simply saying they re not authorized to do it and are denying to provide any information on who will be able to do it. Please assist me with this as I am not able to get help from bookmyshow or PVR.
          May 12, 2017
          Complaint marked as Resolved 
          Verified Support
          Apr 11, 2017
          BookMyShow Customer Care's response           Hi​ ​Archana!​ ​We​ ​do​ ​understand​ ​your​ ​view​ ​on​ ​this​ ​situation.​ ​When​ ​you​ ​book​ ​a​ ​ticket​ ​on​ ​our
          website, ​ ​there​ ​are​ ​stages​ ​where​ ​you​ ​confirm​ ​your​ ​booking​ ​on​ ​the​ ​order​ ​summary​ ​page.​ ​Once​ ​you
          proceed​ ​to​ ​payment​ ​and​ ​the​ ​booking​ ​is​ ​confirmed, ​ ​the​ ​seats​ ​are​ ​blocked​ ​at​ ​the​ ​cinema's​ ​end.​ ​We
          being​ ​ticket​ ​aggregates​ ​have​ ​to​ ​abide​ ​by​ ​the​ ​rules​ ​laid​ ​by​ ​the​ ​cinemas​ ​and​ ​hence​ ​cannot
          exchange, ​ ​refund, ​ ​cancel​ ​or​ ​make​ ​any​ ​manual​ ​modifications​ ​on​ ​a​ ​confirmed​ ​booking​ ​as​ ​cinemas
          do​ ​not​ ​have​ ​a​ ​cancellation​ ​policy.​ ​Alternatively, ​ ​those​ ​tickets​ ​can​ ​be​ ​gifted/authorized​ ​to​ ​your
          family/​ ​friends​ ​and​ ​you​ ​could​ ​bring​ ​a​ ​smile​ ​on​ ​their​ ​face.​ ​Hope​ ​you​ ​understand​ ​us Archana.

          Regards,
          Team BookMyShow​

          Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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            L
            lakshmi samanvitha
            from Palakollu, Andhra Pradesh
            Apr 8, 2017
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            Address: West Godavari, Andhra Pradesh, WQ28BLB
            Website: [email protected]

            Sir/madam,
            I s lakshmana rao, tadepalligudem, i was booked 5 tickets in mybookshow on 08/04/2017 at trendset mall vijayawada, amount of rs. 843.35/- for the movie of cheliya, so i was booked wrong show time of 11.20 a. M. Increased time of 1.25 p. M. I was rebooked tickets 4 the show time 1.25 p. M. So please cancillation tickets noumbers: :h7, h8, h9, h10, h11. Booking id:wq28blb. Wrong show time 11.20 a. M. So please cancil my tickets and arrange amount refund my account as early as possible. Thanking you sir/madam.
            Thanks & regards,
            . Lakshmana rao
            Tadepalligudem,
            [protected].
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              L
              laxmirani
              from Mumbai, Maharashtra
              Apr 7, 2017
              Resolved
              Report
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              Resolved

              Address: 110051
              Website: bookmyshow

              I have booked 2 tickets by mistake for wrong movie and wanted to cancel and book another one or change the same to other movie but the regulations are so rigid that i cant get it done even if this was done by mistake. Completely unintentionally. This is really frustrating that no one is able to help on that. I did it by mistake and neither bookmyshow nor the cinepolis is able to help us. very bad
              May 12, 2017
              Complaint marked as Resolved 
              Verified Support
              Apr 11, 2017
              BookMyShow Customer Care's response               Hi​ ​Laxmirani!​ ​We​ ​do​ ​understand​ ​your​ ​view​ ​on​ ​this​ ​situation.​ ​When​ ​you​ ​book​ ​a​ ​ticket​ ​on​ ​our
              website, ​ ​there​ ​are​ ​stages​ ​where​ ​you​ ​confirm​ ​your​ ​booking​ ​on​ ​the​ ​order​ ​summary​ ​page.​ ​Once​ ​you
              proceed​ ​to​ ​payment​ ​and​ ​the​ ​booking​ ​is​ ​confirmed, ​ ​the​ ​seats​ ​are​ ​blocked​ ​at​ ​the​ ​cinema's​ ​end.​ ​We
              being​ ​ticket​ ​aggregates​ ​have​ ​to​ ​abide​ ​by​ ​the​ ​rules​ ​laid​ ​by​ ​the​ ​cinemas​ ​and​ ​hence​ ​cannot
              exchange, ​ ​refund, ​ ​cancel​ ​or​ ​make​ ​any​ ​manual​ ​modifications​ ​on​ ​a​ ​confirmed​ ​booking​ ​as​ ​cinemas
              do​ ​not​ ​have​ ​a​ ​cancellation​ ​policy.​ ​Alternatively, ​ ​those​ ​tickets​ ​can​ ​be​ ​gifted/authorized​ ​to​ ​your
              family/​ ​friends​ ​and​ ​you​ ​could​ ​bring​ ​a​ ​smile​ ​on​ ​their​ ​face.​ ​Hope​ ​you​ ​understand​ ​us​ ​Laxmirani.

              Regards,
              Team BookMyShow​

              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
              View replies
              Dear Laxmi Rani,

              Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

              Contact number:
              Email ID:
              Cinema Name/Adress:
              Transaction ID:
              Show Time:
              Movie Name:

              Regards,
              Team Cinepolis.
              Reply
              Dear Laxmi Rani,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards,
              Team Cinepolis.
              Reply
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                E
                erohitgarg
                from Agra, Uttar Pradesh
                Apr 4, 2017
                Resolved
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                Resolved

                Address: Gurgaon, Haryana, 122009
                Website: www.bookmyshow.com

                I booked a ticket for a cricket league " Last Man Stands". I was guaranteed 5 matches with the first match on 2nd April 2017 as shown in the ticket. Later I got to know that I have been placed in reserve players of a team. I would not get to play the matches and only if there is a shortage of players. Also I did not get to play the match on 2nd April 2017 as shown on the ticket. On raising the issue with the bookmyshow, they asked me to wait for 48 hours before the resolution but never responded in 108 hours. On calling again, they informed me that I should ask for my refund from the Organiser. I could not understand if I paid my money to bookmyshow and on the trust of bookmyshow, why are they not liable for the refund. I lost 6579 rupees just because I trusted them. But I could not sit peacefully and the money is huge enough for me to approach the consumer court.
                May 11, 2017
                Complaint marked as Resolved 
                Verified Support
                Apr 07, 2017
                BookMyShow Customer Care's response                 Hi Rohit,

                As per the update, the refund against the booking id TURF016H7RJWER has been refunded from our end.

                You can expect the amount within 5-7 working days.

                Thank you for being our valuable customer.

                Regards,
                Team BookMyShow​

                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
                Verified Support
                Apr 07, 2017
                BookMyShow Customer Care's response                 Hi Rohit,

                As per the update, the refund against the booking id TURF016H7RJWER has been refunded from our end.

                You can expect the amount within 5-7 working days.

                Thank you for being our valuable customer.

                Regards,
                Team BookMyShow​

                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                  R
                  Rochak Agarwal
                  Apr 4, 2017
                  Resolved
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                  Resolved

                  Address: Bareilly, Uttar Pradesh, 243122
                  Website: www.bookmyshow.com

                  Sir, I was billing my payment for 4 april show of Naam Shabana movie of 10 am @ SRS and transacting value was of 346 rs which I paid by vodafone m pesa app and I loaded the amount then my m pesa wallet paid bookmyshow the amount for which I got deduction messgae from my wallet of which image I had sent u here but I have not got the ticktes ... it totally failed after transaction, this looks like a fault in your BMS app . You must resolve it urgently so that I can get my refund soon
                  Please help me out and hope for a quick action in the matter...
                  May 6, 2017
                  Complaint marked as Resolved 
                  Apr 04, 2017
                  Updated by Rochak Agarwal                   My transaction is done from id 22.[protected]@gmail.com with activated wallet number [protected]
                  Also m pesa wallet number is [protected]
                  Apr 04, 2017
                  Updated by Rochak Agarwal                   I recently booked 2 tickets of movie naam shabana for 4 april 2017 srs bareilly from bookmyshow id - 22.[protected]@gmail.com with wallet [protected] and compketed the transaction by vodafone m - pesa wallet with id - [protected]
                  But transaction completed successfully from m-pesa wallet but i have not received any ticket and i had proof of transaction which i got as msg of. Successful transaction from m-pesa handed to bms
                  Plzz look into the matter as fast as u can coz the show is going to happen within an hour and please refund my balance. Looking in quick response...
                  Verified Support
                  Apr 05, 2017
                  BookMyShow Customer Care's response                   Hi Rochak
                  As per the updates, we understand that your query has been addressed.

                  Thank you for being our valuable customer .

                  Regards,
                  Team BookMyShow​

                  Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                    M
                    me_surbhi
                    from Delhi, Delhi
                    Apr 3, 2017
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                    Address: New Delhi, Delhi, 110059
                    Website: bookmyshow.com

                    I entered an offer code while booking movie tickets at book my show but during the transaction my wifi connection was interrupted and after re-entering the details my offer code is said to be exhausted. The following lines appeared after re-entering the offer code "sorry, we can`t proceed with the booking for this offer since you have already exhausted the Limit Per User OR You may have applied it to an ongoing transaction which is not yet cancelled. Please try again after 20 mins. For any queries please write to us at [protected]@bookmyshow.com. (#-4011)".
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                      S
                      Sudhakar devang
                      from Visakhapatnam, Andhra Pradesh
                      Mar 30, 2017
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                      Address: Mumbai City, Maharashtra, 560075
                      Website: Bookmyshow.com

                      Booked 3 tickets on 30th march. For 7.10pm movie, unfortunately struck in traffic. Called customer care 20min earlier to inform them to change to different time with the genuine reason and the response was like why did you book tickets on book my show we are here to take your money.

                      I told them to shift it to any other location near to the place i am struck or to a different time what ever you ask or say it was only one answer. Why did you book with book my show stupid people cheating.
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                        C
                        C ganapathi
                        from Chirala, Andhra Pradesh
                        Mar 28, 2017
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 509324
                        Website: Mybookshow

                        I, c ganapathi, booked 3 ticket's on mybookshow on27th evening for katamarayudu movie but I didn't get any confirmation only I got OTP, when i entered it was processing but did not get anything
                        Actual price is 425/- ruppees but I added my bookshow voucher worth 150 /-rupees. Total amount reduced from my account is 275/- ruppees. If I lose like this, how can believe it

                        So, I request to look into this and give refund as soon as possible

                        Thanking you,
                        May 5, 2017
                        Complaint marked as Resolved 
                        Verified Support
                        Mar 30, 2017
                        BookMyShow Customer Care's response                         Hi C Ganapathi,

                        We know this must have caused you trouble. Please accept our apologies for it.

                        Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

                        Looking forward to serve you soon.

                        Regards,
                        Team BookMyShow

                        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                          R
                          Reshma Bhuvanachandren
                          from Bengaluru, Karnataka
                          Mar 24, 2017
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                          Address: 683514
                          Website: Book my ahow

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                          ConsumerComplaints.in › BookMyShow › Bookmyshow.com — Cancellation of Ticket
                          Bookmyshow.com — Cancellation of Ticket

                          64 Reviews
                          Vi vidis92 on Jun 2, 2013
                          Submit a Complaint
                          I had booked tickets from BookMyShow.com for a movie at DTCityCentre - Gurgaon. But due to certain reasons, I wanted to cancel my ticket
                          Mar 24, 2017
                          Updated by Reshma Bhuvanachandren                           I had booked tickets from BookMyShow.com for a movie at TAKE OFF. But due to certain reasons, I wanted to cancel my ticket
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                            P
                            Patil_Shilpa
                            from Bengaluru, Karnataka
                            Mar 22, 2017
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560042
                            Website: bookmyshow

                            I had booked a ticket on Book my show for holi festival on 13th March 2017 and paid 1k. In the event details it was mentioned pool side party, organic colors and food counters. even starts at 10 AM and closed at 10/11 PM but when we reached there was no color, no food and worst thing was no water in the pool we just stayed for 5 min and came back. very disappointing for 5 min paying 1k is very unethical
                            Apr 27, 2017
                            Complaint marked as Resolved 
                            Verified Support
                            Mar 23, 2017
                            BookMyShow Customer Care's response                             Hi,
                            We know this must have caused you trouble. Please accept our apologies for it.

                            Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
                            Looking forward to serve you soon.
                            Regards,
                            Team BookMyShow

                            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                              K
                              Kundalwals
                              from Mumbai, Maharashtra
                              Mar 18, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 410209

                              Guys and girls, i want to share a lousy and unprofessional experience got from viviana mall as well as book my show today as i booked tickets on book my show for king skull for today 11.55am show at viviana mall in 4dx as i was excited to have an unique experience... But imagine, the show does not exist as per cinema and book my show selling tickets for all the slots of today... People are buying it for service which is not offered by cinema... Is it not fraud... Never rely on book my show and viviana mall as they cheat consumer... Here is the proof... Ticket issued for today show
                              Apr 27, 2017
                              Complaint marked as Resolved 
                              Mar 18, 2017
                              Updated by Kundalwals                               Guys and girls, I want to share a lousy and unprofessional experience got from Viviana mall as well as book my show today as I booked tickets on book my show for king skull for today 11.55am show at Viviana mall in 4DX as I was excited to have an unique experience...but imagine, the show does not exist as per cinema and book my show selling tickets for all the slots of today...people are buying it for service which is not offered by cinema...is it not fraud...never rely on Book my show and Viviana mall as they cheat consumer...here is the proof...ticket issued for today show
                              Verified Support
                              Mar 22, 2017
                              BookMyShow Customer Care's response                               Hi,
                              We know this must have caused you trouble. Please accept our apologies for it.

                              Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
                              Looking forward to serve you soon.
                              Regards,
                              Team BookMyShow

                              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                R
                                rakeshkmr76
                                from Jamuria, West Bengal
                                Mar 16, 2017
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                                Address: Patna, Bihar, 800001
                                Website: bookmyshow

                                I was trying to book 2 tickets and up to payment level I went In payment option I redeemed my 2 Gift vouchers and rest amount of Rs 67 I was trying to pay through internet banking. But it showed error and brought me to home page.
                                Again when I tried to book the tickets, the gift vouchers are showing redeemed
                                Please help
                                Rakesh
                                [protected]@gmail.com
                                View replies
                                I have transfered a amount of 260 rupees from my bookmyshow wallet to my bank account.its been 12 hrs i did not get any money in my bank
                                Reply
                                I went to watch Angamaly Diaries at Zeenath Theatre in Aluva, Ernakulam, Kerala as per the information in Bookmyshow on 31st March 2017.But that film was not running there.Please ensure before giving information in the Bookmyshow website.Because crores of people believe in you and your company.
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                                  U
                                  Ujjwal Jayswal
                                  from Mumbai, Maharashtra
                                  Mar 15, 2017
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                                  Address: Hyderabad, Andhra Pradesh, 500032
                                  Website: in.bookmyshow.com/hyderabad

                                  I booked a ticket for event organised on 12th march 2017.
                                  Booking id :- oleh00wsqje2tb
                                  Event name :- rang barse premium holi party (Holi event)
                                  Venue :- oyster lounge, jubilee hill, hyderabad, telangana,
                                  Date :- 12th march 2017, sunday
                                  Amount charged :- 999 + taxes
                                  Organiser name :- salman

                                  As per the details provided on the website, it was mentioned that there will
                                  1. Colors to play
                                  2. Tomato festival
                                  3. Rain dance
                                  4. Beverages - 1 beer + 1 bhang
                                  5. Grapes to play
                                  6. Dj (Some particular djs)
                                  7. Event duration some 8hrs.
                                  8. Start time :- 8 am

                                  Issue :-
                                  We arrived at the 10:00 am same day.
                                  But there was nothing as promised.
                                  No colors, no water for rain dance, no beverages, no tomatoes, no grapes nothing at all.
                                  The organiser named "salman" told there is nothing available. Due to this police (Hyderabad police) came to the venue and logged complain against the person.
                                  The organiser "salman" promised in front of police that the amount will be refunded to the our amount, since the booking is done online through bookmyshow.

                                  But till now i haven't received the amount.
                                  I need to log a complain against bookmyshow and the event organiser for the case of fraud.

                                  Please look into it, so that i get my refund.

                                  Ujjwal
                                  [protected]
                                  View replies
                                  I am booking tickets on 26.02.2017 in bookmyshow. register mobile number [protected] Transaction Reference ID: HSBI[protected]IGAAWDEZR6 amount: 410.70. amount is dedication in my account but tickets not conformation by mail or messages not received.
                                  so please refund amount in my account in the same deduction a/c
                                  thanking you sir
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                                    T
                                    Tarini Prasad Roy
                                    from Bhubaneshwar, Odisha
                                    Mar 12, 2017
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                                    Sir i booked ticket for kong skull island for 13 march at s complex for 3.15 show.payment was done but a message popped that there was an issue.ticket did not get booked but money got deducted from my sbi account.what happened that cause such an error?
                                    how will i get my money back?for booking again will there be another deduction of money the first transaction will be adjusted.
                                    plz confirm sir so that i can take further step.i want my money back
                                    please confirm me when wiil i get my money back?
                                    View replies
                                    I have book the two tickets for Sunday 19th March, 2017 of Beauty and Beast.but i got the tickets of friday 17th March, 2017 in Cinepolish lake mall, Kolkata, India
                                    Reply
                                    I m booked the ticket dated in 10-3-17 ticket is not booked but payment deduct on my account so refund my amount details are,
                                    Transation

                                    IB PG Txn [protected] 3962800
                                    Amount = 112.50 rs
                                    mail id = nandini.[protected]@gmail.com
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                                      T
                                      Teknoplaza Godrej
                                      from Kolkata, West Bengal
                                      Mar 6, 2017
                                      Resolved
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                                      Resolved

                                      Address: 700084

                                      I had booked tickets from BookMyShow.com for a movie at Quest Mall Parkcircus Kolkata. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior, . they promised to arrange a cal back which I never recveived.

                                      Regards,
                                      Samiran Das
                                      Apr 12, 2017
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Mar 09, 2017
                                      BookMyShow Customer Care's response                                       Hi,

                                      We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

                                      We being aggregators, post the transaction is successful, have zero authority for the said transaction.

                                      We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

                                      In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

                                      Hope this resolves your concern.

                                      Regards,
                                      Team BookMyShow

                                      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                        A
                                        Ashok Sarnaik
                                        from Mumbai, Maharashtra
                                        Mar 3, 2017
                                        Resolved
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                                        Resolved

                                        Address: 400606
                                        Website: in.bookmyshow.com

                                        I booked EIGHT tickets for a show to be performed at NCPA on 12th March i.e. after 19 days.The booking was done on book my show's official website & payment was made through American express credit card.
                                        I wanted to cancel FOUR tickets. BMS refuses to cancel the tickets & refund the amount.
                                        I tried to talk to them on phone but they refused. Mr. Adnan their executive even refused to give me name & telephone number of the person in their organisation or From NCPA.
                                        Apr 11, 2017
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Mar 09, 2017
                                        BookMyShow Customer Care's response                                         Hi,

                                        Your view on the situation is very important to us.

                                        We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

                                        Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

                                        Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

                                        Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

                                        Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

                                        Assuring you of our best services at all times.

                                        Regards,
                                        Team BookMyShow

                                        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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