BookMyShow Complaints & Reviews

Sep 14, 2016

BookMyShow Customer Care's response Hi Pravin,

We certainly do understand the expectations of our valued and esteemed customers and really strive hard to live up to their expectations.

In order to check the transaction and give you a prompt resolution, we would require some more information from you. Pls help us with you booking details i.e. your email id and contact number entered at the time of transaction.

Hoping to resolve your query soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Oct 02, 2016

BookMyShow Customer Care's response Hi Pavan,

As per our previous correspondence, we hope your query has been addressed.

Thank you for being our valuable customer.

Regards,
Team BookMyShow​

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

Sep 10, 2016

parthipan parthi's response Wrong date

Sep 10, 2016

parthipan parthi's response Date wrong

Sep 10, 2016

parthipan parthi's response Parthipan parthi

Oct 02, 2016

BookMyShow Customer Care's response Hi,

The mentioned language is now available on Bookmyshow.

Hope this resolves your concern!

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Sep 07, 2016

BookMyShow Customer Care's response Hi Hannumantha,

We at BookMyShow value you as a customer, but unnecessarily defaming us is not ethical. We have observed

that you called us on 4th Sept 2016 to cancel your tickets for 'Janatha Garage'(booking id:

SVLT00CB7XE7Z1) as you claimed to have booked those tickets in error.
We being ticketing aggregates, post the transaction is successful, have zero authority for the said transaction.

We did get this investigated with our technical team and as per the updates received, there was no error

on our website/app and bookings were going through swiftly hence, we would be unable to refund the said

transaction.
Since you couldn't get a resolution here, you emailed us on Monday 5th Sept 2016 and stated that the

ticket were denied at the cinema as the manager informed you that they are not tied up with

BookMyShow. We investigated the matter and found out that there was no such denial from the cinema

and called you at 8.08pm the same day (as the show was at 9.00 pm) to inform that everything was fine.

You expressed that you were busy and hung up the call.
We appreciate you taking the time off to contact us but when we tried to resolve the issue you weren't

ready to take the resolution.

Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request

you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Sep 05, 2016

BookMyShow Customer Care's response Hey Deepak,

We understand that we couldn't live up to your expectation.

The refund for all 4 transactions would be processed shortly from our end and the same would reflect in your account which was used while transacting within 5-7 working days.

In case your bank is a nationalized bank, then the refund may take up to 10 working days

Hope this information is helpful and the same has been conveyed via the ticket id 2420569.

Thank you for being our valuable customer.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Sep 05, 2016

BookMyShow Customer Care's response Hi,

We certainly do understand the expectations of our valued and esteemed customers and really strive hard to live up to their expectations.

Our database reflects 1 transaction dated 31st Aug 2016 with 2 payment attempts wherein 1 was a successful against the booking id WLX83NN and other was unsuccessful.

We have checked from our end and found that the amount for the mentioned transaction is not claimed by Bookmyshow and hence ideally the same should not be charged to your card.

Kindly contact the bank authorities regarding the same, as they would be in better position to assist you.

We value you as our customer and thank you for your kind co-operation and patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Aug 29, 2016

BookMyShow Customer Care's response Hey Sonu,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregates, post the transaction is successful, have zero authority for the said transaction.

We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow


Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Sep 05, 2016

BookMyShow Customer Care's response Hey Jagtar,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Aug 24, 2016

BookMyShow Customer Care's response Hi Dharmesh,

We know this must have caused you trouble. Please accept our apologies for it.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, as per the mentioned booking ID, we thoroughly checked with the teams and saw that you had watch the film 'Rustom' instead of 'Mohenjo Daro' on the mentioned date.

Hence, we'd be unable to assist you with a refund for the transaction made through us.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Sep 05, 2016

BookMyShow Customer Care's response Hey Dharmesh,

As per the update from the relevant theater, they've sufficient proof that you were been adjusted you for the next show due to which we would be unable to refund you the transaction amount.

Also, we request you to please get in touch with the theater authorities for more clarification on evidence as they would be in a better position to assist you.

Hope you understand us too.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Aug 20, 2016

BookMyShow Customer Care's response Hi Bhupesh,

Your view on the situation is very important to us.

We'd love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.


Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Aug 20, 2016

BookMyShow Customer Care's response Hi Madansingh,

We sincerely regret the level of discomfort you have faced while transacting with us.

The said transaction has been initiated from our end.

Ideally the amount does hit the account within 5-7 working days or 10 working days in case of nationalized bank.

You may note down the reversal code[protected]

Please quote the above mentioned reference code to your bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies. ( on [protected]@bookmyshow.com )

Our sincere thanks for your time and consideration.

Regards,
Team BookMyShow

Aug 12, 2016

BookMyShow Customer Care's response Hi Ghantasala,
We know this must have caused you trouble. Please accept our apologies for it.

There is a limited allotment of discounted tickets available under the ICICI BOGO offers on our website.
Offers on our website are available to people all across the country on the website and mobile app.
The offer can be availed on a first come first serve basis.
Due to so many awaited entertainment movies releasing one after the other, the offer gets exhausted in a blink’s time. Please do try availing the offer on your next transaction.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Aug 12, 2016

BookMyShow Customer Care's response Hi Panesar,


We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Aug 12, 2016

BookMyShow Customer Care's response Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Our system only confirms the options selected by the customers at the time of transacting / booking tickets and cannot randomly select the show date, timings, venue or any other booking details. Since the 'Order Summary; which consists of your booking details is displayed at regular intervals during the booking process until the payment page, the customer can always check the selected options in the order summary before proceeding to make the payment for the transaction.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.