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BookMyShow Complaints & Reviews

in.bookmyshow.com

2.8

Updated: Oct 4, 2025

Complaints 1543

Resolved

852

Unresolved

691

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BookMyShow reviews & complaints page 53

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Address: New Delhi, Delhi, 110092

Website: Bookmyshow.com

Tickets booked by mistake for 10/07/2016 instead of 09/07/2016.
Spoken to mr vijay... Says mno cancellation policy.. This is rediculous

Hi customer, http://bmsurl. Co/ekptweur please click on the above link to get your m-ticket. Just show this qr code at the cinema entrance - please note that you cannot pickup physical tickets with this qr code.

Your ticket has been generated and sent to your email id for sultan on sun, 10 jul, 2016 9:35pm, at pvr: mahagun, ghaziabad (Audi-02), seats: normal-k7, k8. Booking id: wksq9f8. Sent from yahoo mail on android

Aug 5, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 23, 2016

Verified Support

Hi Sonam,
We know this must have caused you trouble. Please accept our apologies for it..

We do understand your view on this situation.
When you book a ticket on our website, there are stages where you confirm your booking on the order summary page. Once you proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy.

Alternatively, those tickets could be gifted/authorized to your family/ friends and you could bring a smile on their face. Hope you understand us Sonam.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Thane, Maharashtra, 400612

Forwarded from: me
Forwarded from: rm-bmshow
Hi customer, http://bmsurl. co/0cgthta5 please click on the above link to get your m-ticket. just show this qr code at the cinema entrance - please note that you cannot pickup physical tickets with this qr code.

Your ticket has been generated and sent to your email id for sultan on thu, 7 jul, 2016 5:00pm, at cinepolis: viviana mall, thane (audi 7), seats: executiv-l13, l12, l11, l10, l9. booking id: wtwxhnr.

Tickets were booked on 7th july at 11.30 pm. and booking of 7th july 5.00 pm got accepted how come. new booking done now

Aug 5, 2021

Complaint marked as Resolved

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M

mahendra kumar jindal1

from Aligarh, Uttar Pradesh

Jul 14, 2016

959.04 rs deducted double from my ac on 6/7/2016 .yet i not received refund

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 23, 2016

Verified Support

Hi Abdul,
We know this must have caused you trouble. Please accept our apologies for it.

Our system only confirms the options selected by the customers at the time of transacting / booking tickets and cannot randomly select the show date, timings, venue or any other booking details.

Since the 'Order Summary; which consists of your booking details is displayed at regular intervals during the booking process until the payment page, the customer can always check the selected options in the order summary before proceeding to make the payment for the transaction.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Chandigarh, Chandigarh, 160022

I have just booked 3 tickets from book my show for tomorrow i. E. 09-july'2016 show at 05:25 pm at piccadilly cinema at chandigarh and through net banking, money of rs. 473 deducted but ticket was not booked. I have not received any mail on may e-mail id - [protected]@gmail.com and on mobile no. [protected],.

Kindly look into the matter and refund back my money.

Rgds
Yogesh bharti
M. No. [protected]

Aug 6, 2021

Complaint marked as Resolved

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M

Mini Suri

from Ludhiana, Punjab

Jul 8, 2016

I have just booked 3 tickets from book my show for Tomorrow i.e. 09-July'2016 show at 05:25 PM at Piccadilly Cinema at Chandigarh and through Net Banking, Money of Rs. 473 deducted but Ticket was not booked. I have not received any mail on may E-Mail ID - [protected]@gmail.com and on mobile no. [protected], .

Kindly look into the matter and refund back my money.

S

sunil Deshpande1

from Mumbai, Maharashtra

Jul 11, 2016

Please add support for Kannada language if you are operating in Bangaluru. Bengaluru local language is Kannada. Hope you can understand this.

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hi Yogesh,

We know this must have caused you trouble. Please accept our apologies for it.
The refund for the unsuccessful transaction was processed on 9th July 2016.

Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected]
Thank you for being our valuable customer .

Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Address: Mumbai City, Maharashtra, 400078

Ccbu[protected] this is my boking i'd plz cancel my tickit plz cancel my tickit wrong boking

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Address: 121001

Website: in.bookmyshow.com/national-capital-region-ncr

Sir i transfer money from my wallet to another. but money not deposited . company my wallet service totally fake trap people money giving promotional offer, there is option to transfer to ur back to bank but all time this show error and customercare never respond properly. please resolve my issue contact no [protected]

+1 photos

Aug 5, 2021

Complaint marked as Resolved

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V

Vkumardt

from Bengaluru, Karnataka

Jul 7, 2016

You guys are operating in Karnataka as well and hence its your duty to provide option for Kannada Language.

I Would expect Kannada option to be incorporated in the website n App ASAP.

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

We check that the recent transfer done on[protected] was successful.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 403510

Website: bookmyshow.com

Hii am chetana from goa, i had booked 2 tickets at inox porvorim, goa, for which an amount of rs 388) is deducted from my account. i had used my hdfc bank debit card. but due to some reason i am not able to go for a movie so i request you to kindly refund the above said amount. please credit the amount to my wallet.

Regards
Chetna
Email: [protected]@gmail.com

Aug 5, 2021

Complaint marked as Resolved

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ಸ

ಸುನೀಲ್ ಪಾಟೀಲ್

from Bengaluru, Karnataka

Jul 7, 2016

What is this book my show... I'm using your application from past 1 year... And you haven't introduced kannada instead u guys used other regional languages like telagu hindi Tamil... These languages came after our kannada... Please include kannada it's our humble request...

V

vishu vishwa

from Bengaluru, Karnataka

Jul 7, 2016

Why Kannada language is not there...i can find hindi eng tamil telgu, , bt y not my Kannada...

V

Visweshwaraiah Maragi

from Mysore, Karnataka

Jul 7, 2016

Neglecting and refusing to use Kannada in their website.

K

Kiranram11

from Bengaluru, Karnataka

Jul 8, 2016

U people please make your book my show to work in kannada also people will book kannada film also in book my show...I[censored] want kannada people to see book my show help us to see in kannada also as u given provision from telugu, Tamil n hindi

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hi Chetna,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregators, post the transaction is successful, have zero authority for the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Lucknow, Uttar Pradesh, 226001

Website: in.bookmyshow.com/national-capital-region-ncr

Today i was booked ticket for Sultaan movie on date 6 July for Pratibha Cinema, Lucknow and i very carefully fill all form and date but when ticket updated then showing wrong Movie Shorgul on 5 July 2016, after booked and complaint to Book my show customer care but she not ready to this is portal problem...

BOOKING ID : PRCL00G41PD6Q5

WE PAID TOTAL AMOUNT 414, PLEASE UDPATE MY REFUND IN MY CREDIT CARD, PLEASE DO THE NEED FULL..

Aug 9, 2021

Complaint marked as Resolved

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S

Shally86

from Bengaluru, Karnataka

Jul 7, 2016

When I opened bookmyshow I couldn't find kannada language option in language selection tab. Please add Kannada language also in option tab that would help lots of people

Thank you

Y

yathiraju N

from Hisar, Haryana

Jul 7, 2016

You must add Kannada option in both website and App, Bookmyshow insulting Karnataka and Kannada people by not providing the kannada language option.

Please get Kannada Language option immediately

P

P Sujayeendra

from Bengaluru, Karnataka

Jul 7, 2016

I was unable to spot Kannada in the user language though it has telugu, Tamil and Hindi. I may not remind you that majority o[censored]sers hail from bengaluru and are Kannadigas. This exclusion of our language is a shear negligence and offensive.

S

sunainak

from Bengaluru, Karnataka

Jul 7, 2016

Hello

We are in Bengaluru, but if book my ahow is opened it wil display English, Hindi and other languages. I wanted to ask where exactly Bengaluru is located? Karnataka's official language is KANNADA. Remove other languages and add Kannada.

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

Our system only confirms the options selected by the customers at the time of transacting / booking tickets and cannot randomly select the show date, timings, venue or any other booking details. Since the 'Order Summary; which consists of your booking details is displayed at regular intervals during the booking process until the payment page, the customer can always check the selected options in the order summary before proceeding to make the payment for the transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Website: Book my show

What's wrong with u why you are not including kannada language how dare you to do that u want bengaluru land water everything but you don't want to include kannada language how sick is that don't test kannadiga patience we will make sure ur company should not be in bengaluru first off all in some situations u will show kannada movie housefull and if we go there and check there will be so many seats so please don't do this kind of stupid things u got it kannada language haku ila andre nan magne nodu 😠😡

Aug 5, 2021

Complaint marked as Resolved

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S

Sudheendra Hanumantharao

from Bengaluru, Karnataka

Jul 2, 2016

Make it fast

S

Sudheendra Hanumantharao

from Bengaluru, Karnataka

Jul 8, 2016

Make sure that you configure Kannada in https://in.bookmyshow.com/ website in next couple of days as you have all other south indian languages. This is really bad

If it is not done, then Pro Kannada organizations will take necessary actions and will take it to next level if required

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bangalore Urban, Karnataka, 560037

Website: in.bookmyshow.com

Being head quartered in bengaluru, you guys dont have common sense to add kannada in the booking languages, Instead all south Indian languages are present now.

BMS is always showing step mother attitude towards kannada in terms of booking to avoid people to go for Kannada movies and so many.

If the founder or the management dont have respect to the official language of Karnataka then why you are getting business from Karnataka, Please shut your office and bookings for the Bengaluru theaters.

And also change in all places as Bengaluru its not Bangalore, if you are thinking so then you are living behind 5 years.

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S

Sevanth Kumar

from Bengaluru, Karnataka

Jul 4, 2016

Kannada language to be included in the website or to stop the services in karnataka

Not requesting but Ordering to add kannada in booking languages - Comment #2490059 - Image #0

M

Madhu Kiran Vadde

from Bengaluru, Karnataka

Jul 7, 2016

Could you please add kannada language in bookmyshow

Kannada language option is not available in portal

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

P

Praveen S Rao

from Noida, Uttar Pradesh

Jul 13, 2016

Thanks kolarkannadiga007 for raising your voice against this. Urge bookmyshow to add Kannada language option.

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We can see that Hindi, English, Telugu and Tamil in the site but not Kannada...just asking why you people are showing so much of discrimination towards our language and place? Requesting is not the word we have to use here...add Kannada...that's all we wanna say.. you are earning more from Bangalore people..show little gratitude...just because we can understand and let other languages to survive in our place it doesn't mean we don't respect our language...ADD KANNADA

Aug 5, 2021

Complaint marked as Resolved

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T

Tsreeram

from Hyderabad, Telangana

Jul 4, 2016

Hi,
Yesterday I was trying to book movie tickets through bookmyshow app, using Mobikwik wallet. I was login hdfc netbanking and add the money in wallet.The amount was deducted from my Ac but it was not added to my wallet balance not booked tickets.Below are the transaction details.

BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560001

Website: in.bookmyshow.com/bengaluru

I noticed that there is no support for Kannada language in your website where as your website do support few other regional languages. In Bengaluru, when I called the call-center, I was surprised to find that they do not offer service in Kannada. I think, we, the people of Karnataka, are within our rights to demand for service in Kannada in Karnataka.Now, let me enlighten you about the language. Kannada is among the top 30 most spoken languages in the world. The language has got 2nd highest number of Jnanapita awards (8), India's highest literary awards only next to Hindi. With more than 80 million speakers, I request you to consider offering support in Kannada and also request you to add Kannada language support to your website too.

Aug 5, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560096

Website: www.bookmyshow.com

We want kannada option in book my show website so concentrate on the issue and make available soon . I am giving one star for this issue only. We are kannadigas we respect others so expect same from others you are doing business in karnataka not in other states. Make sure it resolve fast it's better and we will use and give suggestions better to improve

Aug 5, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi Koush,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bangalore Urban, Karnataka, 560062

Website: Bookmyshow.com

Bookmyshow website has provided options to view the website in English, Hindi, Tamil and Telugu but not Kannada which is very unfair given the fact it is operating out of Bengaluru.
Please take all necessary steps to ensure Kannada is also made available as an option.
Please learn to respect the language of the region.

Thanks,

Ravishankar CS

Aug 5, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi Ravishankar,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bangalore, Karnataka, 560086

Website: bookmyshow.com

Hi am from Bangalore... I Use to Watch movies getting tickets from bookmyshow.com. I found the web site has not given anything informations in kannada. I would like to operate and communicate in my own language. If the company is running a successful business here, We expect the honour and respect from them in return by provide services in our own official language of Karnataka. Its the companies responsibility and the ignorance will not be tolearated..
Thank you

Aug 5, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi Manoj,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bangalore Urban, Karnataka, 560097

Website: bookmyshow.com/bengaluru

Dear sir,

We have observed that in bookmyshow website, you have provided option for Non-Kannada languages. I think you should remember that you are doing business in Kannada land and you should provide Kannada option without we even asking for it. Unfortunately you haven't done that. We request you to pay immediate attention on this and bring Kannada option ASAP.

Regards
Anant Bhat

Aug 6, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi Anant,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bangalore Urban, Karnataka, 560001

Website: Bookmyshow.com

I need Kannada language in book my show ..else we people decided not to use this.. Kannada is a main language for more than 6.5crores people in Karnataka..its our order to u..do add our Kannada languagei hope this issue will be resolved as soon as possible..do respect our language..else around 6.5crores Kannada people never use Ur app.

Thank you.

Beeves

Aug 6, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

HI,

We know this must have caused you trouble. Please accept our apologies for it.

We are soon in process to introduce the language on our website/app. Appreciate your patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bilaspur, Chhattisgarh, 495004

Hi
This is sangita pal, i tried booking 2 movie tickets for the movie independence day part 2 on 26 june 2016 for magneto mall pvr cinema bilaspur chhattisgarh for 5.20 show using sbi net banking

My first attempt failed, amount of rs 426 deducted from my account
In second attempt even rs 426 deducted with message that transaction failed
Pls refund amount 852 for two failed trasactions
Transaction no. Ig0cftmvk5
Ig0cftmiv8
Dt 26 june 2016 sbi online banking

Mail id sangita. [protected]@gmail.com

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Address: Fazilka, Punjab, 152116

Website: book my show

Respected Sir
My wallet account on 14 june 2016 debited by Rs.50 without any intimition.
My wallet did not give me any intimitation regarding wallet balance expired on this date.
you provide me wallet balance statement on my mail id parminder.[protected]@GMAIL.COM.
so i request you refund my payment otherwise i will have to take another action.

Thanks & Regards
Parminder Singh
Mob No [protected]

Aug 6, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 1, 2016

Verified Support

Hi Parminder,

Your view on the situation is very important to us.

Your BMS credit is valid for 60 days from the day you have received it.

Feedback noted to enhance our services.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Hyderabad, Andhra Pradesh, 500033

Website: www.bookmyshow.com

I tried booking for udta Punjab movie tickets because of some connectivity problem I tried thrice the amount was thrice deducted from my account but tckts were not booked.I called them they asked me for 48 to 72 hours but within minutes they msgd me DAT our team don't take any responsibility for this transaction.Amount transacted was 310.69 paise thrice .They have took the movie but not making refund they are not connecting me to customer care mobile balance deducted around 50rs.I'm helpless please help me out to solve this query

+2 photos

Aug 6, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi Naveen,

We sincerely regret the level of discomfort you have faced while transacting with us.

The said transaction has not been initiated from our end.

Ideally the amount does hit the account within 5-7 working days or 10 working days in case of nationalized bank.

Please cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the updated bank statement in case of any discrepancies. (on [protected]@bookmyshow.com )

Our sincere thanks for your time and consideration.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Website: Bookmyshow

I had booked 9 tickets by online banking ..money got transacted from the bank but booking has been failed ..when we call to bookmyshow dey say wait for 24 hours what we caanot wait for 24 hours and dey say make a fresh booking how can do dis ..i think this is all online fraud dey are doing please try to sorught it out or give me root cause about this i will filling a complaint against bookmyshow ..
1060 i hav lost becoz o[censored] ppl dis not first dis happend with me bookmy show are not takeing it seriously ...

Aug 6, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

Verified Support

Hi Shreyas,

We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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