BookMyShow Complaints & Reviews

I booked 2 tickets for udta punjab movie from novelty cinemas today. I tried to pay through my freecharge wallet.The amount for the movie was deducted from my freecharge account but i didn't receive any tickets or message whatsoever.I appeal to the website to refund my money because inspite of transaction being failed i was charge.I hope bookmyshow.com looks into the matter and i get my refund.I have with me the bookmyshow id no.

Booking id: wp6tf44 (Via 'bookmyshow')
I am awfully disappointed that companies like 'bookmyshow.com' & 'big cinemas - odeon' literally operate with bizarre policies which can actually agonize consumers. On 16/06, i booked 10 ticket (S) worth 3407.60 int (Including internet charges with show date of 17/06 instead of 18/06 (Mistakenly selected 17/06). Upon realization post taking booking print-out, i instantaneously called the support helpline for 'bookmyshow.com' & 'big cinemas - odeon' and neither of them took an effort to either cancel or exchange the dates (In fact straight away denied for cancellation and asked me to contact vice versa companies considering no cancellation policy). With all disappointment, i still wrote an email to 'big cinemas' but received no help (I am surprised that both of these companies were not taking any responsibilities to cancel the tickets - bit strange to hear & digest cause they took money to book the tickets but can't cancel the reservations at all). Eventually i had to visit the big cinemas - odeon physically on 17/06 before the show to try for any help and literally asked the ticketing staff to assist me selling the tickets considering it was a huge amount of money for an individual who is bearing it (With all disappointment, no tickets were sold and all the 10 tickets are being unused for nothing).

There are few question (S) which will eventually be asked by many consumers (Considering this instance)
01. Why companies like 'bookmyshow.com' & 'big cinemas - odeon' can't cancel ticket (S) despite working on such a huge global technology platform of booking shows/events?
02. No cancellation policy is not the 'right thing' for any consumer despite any number (S) of booking? How would consumer react to this if he/she has booked a show and unable to attend owing to any family/medical/legal emergency? Are we saying that companies like these will waste consumer money for their own profit?
03. Consumers are supposed to be acknowledged for such instance who honestly contact these companies and explain the situation.
04. At the end of the day, the amount was being borne by the customer and a simple step of action (Cancellation of tickets) could have saved 3407.60 inr which could have been used for other show or equivalent.
05. While this instance has happened, trust towards these companies is completely lost and this will eventually have negative impact.

I have not received my another coupon costing rs. 500/- yet.
I have been calling to your customer care twice every day from past one month for an update and every time some new person on call asks me to wait, wait and wait and asks me to call back which never happen. I have spent rs. 500 bucks in calling those damn people. It is completely unacceptable to run after rs. 500 for month and following with n number of persons with 100 different reasons and solutions. Nothing has been actioned yet.

It is truely misbehave with customers and i am going to report this further mentioning all people's names sitting in customer care and messing up things bringing down reputation of the company.

Hai am from tumkur, i had booked 2 tickets at prashantha tumkur, for which an amount of rs 156 (Twice i tried deducted 312 in my account) was deducted from my account. I had use my canara bank debit card. But i got a msg stating my transaction has failed as the cinema has not responded due to some reason, but have not received the payment of rs312. I request you to kindly refund the above said amount. Please credit the amount to account number or my willet
Regards
Srinivas
E mail : sri1996. [protected]@gmail.com

Hi team,

Could you please kindly cancel my 4tickets for a aa of saturday 9pm show at mukta, hyderabad.

And make it to sunday.
Otherwise refund is will also be fine.

Please kindly cancel the tickets so that i can book it for next day i. E., sunday evening night 9pm.

Otherwise refund the money (Rupees 396) to my account

Do contact back whatever the reply is from your side.

Thanks,
Prema

Hi,
I have booked an ticket through book my show on (6/5/2016) 10:01am.
While booking the ticket i selected visa blockbuster weekend offer and entered my debit card details to check if i am eligible for this offer. When i entered my details it did not show any pop up and took me to transaction page asked me to enter debit card credentials and as soon i have submitted, ticktes were booked and full money was deducted from account.
I called customer care for the same after they said they cannot even take a complain for this and not even cancel the tikets.
This is complete fraud customer care is saying you should get the pop up that you cannot avail this offer but i did not got any such popup.
Kindly help and let me know if you need any details

I booked 3 tickets after i checked and we reached to the theatre they said the reference number is wrong hence we need to contact book my show. I call'd them to mumbai office and asked them about that.
They replied this way:
Sir we are sorry for the inconvience caused to you: there was a system error and hence ticket was not booked so we suggest you to watch this movie tomorrow...
I asked for refund and told them i dont want to watch and the reply was:
Sir as you know we are not giving refund once ticket is booked your money is gone, in no case will it be refunded...
I want to know who gave them payment gateway they are as well responsible for this cheating business

I have booked 2 tickets on 02.06.2016 but one time password was expired and and another time transaction failed and last successful but total 3 time amount was deducted so i will complaint them. They are told we will call back.

Next day 03.06.2016 they will call me

And tell me details what is the your ticket booked mobile no

And debit card or credit card no

And name on the card and expire date

And tell me otp no but i ask why otp i should not give

They told consumer forum should be put up our company it is my job matter your excess money is debited that will refunded within short time so please provide otp and you should now deducted only 1 rupee but they are debited 5000/- rupees the customer care no. Is [protected]

I have received call from this no.[protected]
The amount of 5000/- debited my account the customer care person should be cut the call immediately and i called same no that no was not connecting

Please put up case against fraud people who call me and cyber crime 5000/- from my account

While booking a ticket in book my show amount had been deducted from my wallet but transaction is not successful. I called to customer care they said you will get refund with in 7 working days but it is almost 20 days till now i havent got refund to my wallet. I booked tickets from 5 different mail ids all the 5 transctions was unsuccessful and the following email id's are sai.[protected]@gmail.com
sai.[protected]@gmail.com
sai.[protected]@gmial.com
[protected]@gmail.com
sai.[protected]@gmial.com
till now i haven't got refund

Hi,

I am ali zuki (Cell no [protected]). I booked 3 tickets for a aa' using bookmyshow.com for tarakarama, for 2:15pm show for date 2nd june 2016 using sbh (Debit card-rupay)
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 281.34 was debited from my account twice (As i tried booking twice). This transaction was done at around 05:27pm on 31st may 2016.
I waited for around 10-15 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from sbh bank for deduction of money.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/response.

I request a refund of rs 562.68/- from bookmyshow.

Transaction details are:
Txn#[protected]
Txn#[protected]

My details:
Name: ali zuki
Contact no: [protected]
E-mail id: [protected]@gmail.com

I book 2 tickets of the movie folia at 11.15pm show, and seat number of F 12, 13. But from my arm deduct 186.36 money from the 2 time. I please have check out and refund my extra 186.36. I please. I was book this tickets at 2 pm on 30 may. Please do something, but so I can again book the tickets from book my show, I am your regular customer
Please reply of my complaint

Hi,

I am kumar tej (Cell no [protected]). I booked 2 tickets for movie brahmotsavam (U) using bookmyshow.com for asian gpr multiplex: kukatpally (Screen 3), hyderabad, hyderabad
7:40pm | sat, 28 may, 2016 using state bank internet banking.
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed "sorry! We could not book your ticket... However we received your payment. (#-4004).
But an amount of rs 281.74 was debited from my account. This transaction was done at around 3:57 p. M on 28th may 2016.

Please revert as soon as possible.

My details
Email: [protected]@gmail.com
Phone: [protected]

Hi. I need your help on this. I had mistakenly booked the movie angry birds, 3 tickets, for inox in raghuleela vashi, instead of inox kharghar on 27/5/16 worth 1050/-. I requested bms to please refund my money back as it was a negligible mistake comitted due to booking on the bms app as the shows looked similar. I had a discussion with the manager at kharghar inox as well he says only bms can help as its not in theor hands and the bms people sent an email saying that only inox can help on this and bms cant do anything. I purchased new tickets at kharghar inox as it was already time for the show, and i was at kharghar inox when i realised it all. So i could not reach vashi. Please help me in getting my money back.

Hello sir i am from nagpur! I have booked 2 tickets from bookmyshow app of rs. 178.32 on 25th may 2016 for the next day show i. E. On 26th may. The amount has already debited from my account but i didnt get any tickets. Neither my money refunded nor did they gave tickets! But the payment has alrady done! I have checked from the theatre it was say saying that the transaction has been failed no tickets have been booked but my money has deducted from my sbi bank account. Kindly please refund my money as soon as possible.
Transaction ref no. Ig0cbbeyy5

Guys Just so that we have better clarity on Book my show's definition of Black Marketing...they are more creative on phone then on print!!
If a customer is cancelling a ticket and book my show lets the customer do it, that would imply that their software system would have to intimate the cinema hall for release of the tickets. Now if the released tickets are again re-issued to another customer through their portal, then as per book my show, it would come under definition of black marketing!!! So to avoid being caught into the '100 ka 2' moment, they do not make any provisioning for correction in tickets for human errors while booking tickets!!

Hope there are clearer rules and better explanation to handle these instead of brushing aside with logic of 'government policy hain

I had made a transaction using icicibank online banking to book a ticket on 6 the may, first the transaction was made the amount of 604 got deducted from my account but i did got any confirmation from ur end. Then when i spoke to the bank, they said the transaction is nt done and the money will get credited to my account, so i did another transaction to book my ticket. But now its been more than 15 days but i didn't got my money back. When i again contacted the bank they say transaction was done i need to clear it with u people for the same so that i can get my refund back. These r the transaction details

Payment i'd[protected]
Consumer code[protected]. First transaction
Payment i'd[protected]
Consumer code[protected]. Second transaction.. Bank needs a confirmati
On mail from ur end.

Iam really dissapointed by book my show and the theatre associated about the non availibility for canceling the confirmed ticket. I made this booking with id confirmed WJRW3F2. However due to some last moment changes i had to change my plan and wanted to cancel the ticket but to my surprise there was no option atall to do the same once booked. This is so cheap game of doing business where i didnt utilised my ticket to watch the movie but still the theatre and bolk my show enjoyed getting my money for their business. I guess they arent doing any welfare show and neither iam as a consumer. But i really hate and dissapointed by the way things are systemised as neither the book my show nor the theatre people showed interest in cancelling the ticket or any alternative to compensate on the same...i would never make any booking further online as i find this so pathetic and cheap strategy for making money. Shame on you book my show and the thetres associated with that. If you guys really care about the customer then you could have some alternative to the same.

Hereby, i would like to bring into your notice that recently there was an event held in mumbai a. R. Rahman berklee school of music scholarship at st. Andrews auditorium bandra (Mumbai). This event took place on the 19th of may 2016. I received a newsletter email from bookmyshow regarding this event on the 14th of may 2016. I tried registering myself for the event the very next moment after i received the email. I logged into my bms account & there was a link where we had to register for the event, but unfortunately i was not getting redirected to the page where the customers had to register. The same evening on the 14th of may i called up the bookmyshow customer helpline number & i was taken a back when your call centre executives were not aware of such kind of an event happening in mumbai & they were not able to help me with my bookings. On the 18th of may i visited the event venue in the evening and i was informed that the box office will be opened on the 19th of may at 8:00am by one of the event organiser and so i was present there in the morning to buy the tickets at 7:00am. Then i was told to come 2 hours prior to show and collect the tickets if there were any cancellations. I was made to stand in a line for almost 2 to 3 hours and finally the tickets were given out at 7:15pm.
This was one of the most prestigious events and it was managed very badly by bookmyshow team, there was no proper guidelines or co-ordinates given to the event managers, this indeed creates a shameful impression about our people who are starnded in a que to get free passes!!!... And if the registrations and the seats were sold out within 30hrs when the bookings were opened then why were the registrations on till the 16th of may?. Why were more than 80-90 seats empty?. Why are customers being fooled?.

I tried to book 3 seats for sairat at shri shivaji talkies talegaon through book my show but the transaction didn't complete inspite that the amount rs.169 was deducted from my bank a/c. I haven't received the refund on mywallet since that. So i would like u to please provide me with the refund on mywallet. My email id of bms is ankit. [protected]@gmail.com. Thanking in anticipation.

I booked my ticket from book my show for sairat movie in tapadia aurangabad maharashtra but my transaction failed and amount debited from my saving account it all took place on 6th may 2016 till today i didnt received my debited amount back.It has been more than 10 days and tried calling many times but they keep on hold.
The money amount is 291rs. It cost me much as i called many times they keep me on hold.
Please help.