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BookMyShow Complaints & Reviews

2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
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BookMyShow reviews & complaints page 48

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R
ravindra320
from Chennai, Tamil Nadu
Jan 2, 2017
Resolved
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Resolved

Address: 600042
Website: BOOKMYSHOW

Dear sir,
On 16 december, 2016 i have booked 3 tickets twice as first time i didn't got conformation for the tickets. But two times amount got debited.
After that neither amount refunded nor i got conformation for those ticket.
These are the two reference numbers:

Ref number:hf[protected],
Hf[protected]
Name - s. Ravindra kumar
Mobile no-[protected]
Email-ravindrakumar. [protected]@hotmail.com
+1 photos
Feb 8, 2017
Complaint marked as Resolved 
Dec 31, 2016
kavitaagarwal1976's response
plz see that money is refunded or my ticket is booked
Verified Support
Jan 08, 2017
BookMyShow Customer Care's response
Hi,

Your view on the situation is very important to us.

Hope your conversation against the ticket id 3088742 has been addressed.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
I payed from credit card and the ticket is not been booked for movie dangal show 2.30 at mukta 2 and my ticket is not been booked
BookMyShow Customer Care's response, Jan 8, 2017
Verified Support
Hi Kavita,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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    A
    Anju Gouri
    from Kanpur, Uttar Pradesh
    Jan 3, 2017
    Resolved
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    Resolved

    Address: 135001
    Website: bookmyshow

    I booked 4 seats of dangal movie 7 pm show on 28 dec in glitz cinema Yamunanagar . Rs 812 debited from my account. But failed messages received in my mobile no. [protected]. After passing more than onecweek, I dont get my refund of rs 812 still now. Therefore you are requested to kindly refund my money as soon as possible. I should be very thankful to u. Transaction statement attached herewith.
    +1 photos
    Feb 9, 2017
    Complaint marked as Resolved 
    Verified Support
    Jan 08, 2017
    BookMyShow Customer Care's response
    Hi Anju,

    Sorry about that.

    At times there are certain network congestion which may result in such occurrence.

    Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days.

    The amount charged for this transaction would reflect in your account certainly and you may go ahead and book tickets for your desired show.

    Appreciating your patience and understanding in this matter.

    Regards,
    Team BookMyShow​
    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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      R
      Ranjith777
      from Khammam, Telangana
      Jan 1, 2017
      Resolved
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      Resolved

      Address: Hyderabad, Andhra Pradesh, 50006
      Website: bookmyshow.com

      Recently booked 2 tickets of dangal for 1 jan 2016 hyderabad from bookmyshow id - 01 akula. [protected]@gmail.com and completed the transaction
      But transaction completed successfully but i have not received any ticket and i had proof of transaction which i got as msg
      Ranjith kumar l, you paid rs117via at book my show (Orderid:bil/[protected]/dangal/[protected]..
      Plzz look into the matter as fast as u can coz i need my ticktz fast or refund my balance. Looking in quick response... My another contact no is:[protected]
      Feb 10, 2017
      Complaint marked as Resolved 
      Verified Support
      Jan 09, 2017
      BookMyShow Customer Care's response
      Hi,

      We know this must have caused you trouble. Please accept our apologies for it.

      Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

      Looking forward to serve you soon.

      Regards,
      Team BookMyShow

      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
      On 26th Dec paid for Gulzar show My payment details are

      IPAY/ESHP/BD/[protected]/HIDB[protected]_BOOKMYSHOW Rs. 613 paid by net banking

      Payment details for Gulzar show on 29thdec. In Dinanath natymandir vile parle didn't received 2 tickets yet. Send me tickets on my mail id

      My mail I'd
      sonal.[protected]@gmail.com
      BookMyShow Customer Care's response, Jan 9, 2017
      Verified Support
      Hi Sonal,

      Sorry about that.

      At times there are certain network congestion which may result in such occurrence.

      Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days.

      Thank you for being our valuable customer.

      Regards,
      Team BookMyShow​

      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
      My cash not refund for 7 day ill proved your msg .. book my show give me a msg sorry that your booking for movie cinepolis, amritsar failed plz try again later we?ll refund you .. mere ko abi tk mera refund nhi mila mere ko mera refund chiye 7 din ho gye hai ye msg kiye ko aap ki aur se fake company

      Transaction done, but am not received my tickets - Comment #2630795 - Image #0
      BookMyShow Customer Care's response, Jan 9, 2017
      Verified Support
      Hi Aashil,

      We know this must have caused you trouble. Please accept our apologies for it.

      Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.

      Looking forward to serve you soon.

      Regards,
      Team BookMyShow

      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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        P
        Prem1212
        from Nagram, Uttar Pradesh
        Dec 31, 2016
        Resolved
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        Resolved

        Address: Jaipur, Rajasthan, 302021
        Website: Bookmyshow

        Hi Sir, Concern,

        It is very sad to know that a users pays additional 30 rupees for each movie tickt to BookMyShow.
        I was planning to buy 4 tickets but realised they are charging 138 rupees of internet apart from movie tickets amt.and actually using my own intrnt, this is totally fraud, pls tak strict action agnst BookMyShow.

        Regards,
        Prem
        +1 photos
        Feb 18, 2017
        Complaint marked as Resolved 
        Verified Support
        Jan 13, 2017
        BookMyShow Customer Care's response
        Hi Prem,

        Your view on the situation is very important to us.

        The internet handling fee is our bread & butter.

        We try to keep the prices as reasonable & competitive we can.

        We believe in being transparent to our customers & clearly show you the amount charged on the ticket price before proceeding to payment.

        Assuring you of our best services at all times.

        Regards,
        Team BookMyShow

        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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          S
          shivumelenavar
          from Bengaluru, Karnataka
          Dec 31, 2016
          Resolved
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          Resolved

          Address: Bangalore, Karnataka, 59059
          Website: bookmyshow.com

          I have booked two tickets from Book my show app. I have made payment through Freecharge. amount deducted from my account. payment confimed by Freecharge, but movie Ticked not confirmed. Booked for Kannada Movie *KIRIK PARTY* Orion mall at 12.20 PM show. for date 01.01.2017.
          Prime seat no P7 & P8.

          made payment Rs.829 for Two Tickets

          Freecharge OrderID: MOBAND[protected]

          confirmation Message screen shshot attached for your reference.

          i feeling very bad for this issue
          +2 photos
          Feb 9, 2017
          Complaint marked as Resolved 
          Verified Support
          Jan 09, 2017
          BookMyShow Customer Care's response
          Hi,

          We know this must have caused you trouble. Please accept our apologies for it.

          The amount was claimed by us and has been refunded from our end.

          Be assured, the amount does reflect within 24-48 hrs.

          Thank you for being our valuable customer.

          Regards,
          Team BookMyShow​
          Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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            S
            Suyog Jamnekar
            from Pune, Maharashtra
            Dec 30, 2016
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            Address: Akola, Maharashtra
            Website: bookmyshow ewallet

            I have created a new account on e-wallet of bookmyshow and I spend rupies800 from my wallet to book movie ticket but afterwords I came to know that my tickets were not booked but I lost my whole money, for this inconvineance I tried to call your customer care and they are keeping me watting upto 36 and after words cutting my phone.Ihope such a big amount of 800 would be refunded to me as soon as possible.
            Date of incident 25/12/2016 and Im waiting till now.
            The same day I went to the cinema for tickets he said that at this situation your money would be refunded within 24 hours but this also did not happen.
            Hope for refund.
            Hi Suyog,

            We know this must have caused you trouble. Please accept our apologies for it.

            Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

            Looking forward to serve you soon.

            Regards,
            Team BookMyShow

            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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              M
              Manikanteshwara
              from Dharwad, Karnataka
              Dec 30, 2016
              Resolved
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              Resolved

              Address: Bangalore, Karnataka

              Hai,
              I have booked 2 movie tickets from freecharge app (OrderID:MOBAND[protected] of 775.52 rs have been success and credit from my freecharge wallet but not got my tickets confirm. Im trying to call customer care but no response i have been trying since 1hr.i have attached screeshot of payment.please refund my payment to my freecharge wallet.

              Regards,
              Manikanteshwara.S
              +1 photos
              Feb 9, 2017
              Complaint marked as Resolved 
              Verified Support
              Jan 09, 2017
              BookMyShow Customer Care's response
              Hi,

              We know this must have caused you trouble. Please accept our apologies for it.

              The amount was claimed by us and has been refunded from our end.

              Be assured, the amount does reflect within 24-48 hrs.

              Thank you for being our valuable customer.

              Regards,
              Team BookMyShow​

              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
              Please cancel my ticket booked on satyam cineplexes patel nagar ex-01, 02, 03, 04, 05
              BookMyShow Customer Care's response, Jan 9, 2017
              Verified Support
              Hi Mitu,

              Your view on the situation is very important to us.

              We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

              Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

              Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

              Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

              Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

              Assuring you of our best services at all times.

              Regards,
              Team BookMyShow

              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
              Due to some personal problem i can cancel my tickets. So kindly refund the amount ASAP.
              BookMyShow Customer Care's response, Jan 9, 2017
              Verified Support
              Hi,

              Your view on the situation is very important to us.

              We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

              Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

              Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

              Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

              Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

              Assuring you of our best services at all times.

              Regards,
              Team BookMyShow

              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                S
                Suyog Jamnekar
                from Pune, Maharashtra
                Dec 29, 2016
                Resolved
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                Resolved

                Address: Akola, Maharashtra

                On 25th december I created a bookmyshow wallet account to pay for ticket booking, but what happen is not my tickets were booked but money from bookmyshow wallet are gone for this inconveniance I try to contact your customer care but try are keepin me 36 watting and after calling cutting my call I hope such a big amount of 800 rupies will be refund back to me as soon as possible
                Aug 6, 2021
                Complaint marked as Resolved 
                Hi Suyog,

                We know this must have caused you trouble. Please accept our apologies for it.

                Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

                Looking forward to serve you soon.

                Regards,
                Team BookMyShow

                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                  R
                  Rochak Agarwal
                  Dec 29, 2016
                  Resolved
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                  Resolved

                  Address: Bareilly, Uttar Pradesh, 243122
                  Website: Bookmyshow.com

                  I recently booked 2 tickets of dangal for 1 jan 2016 srs bareilly from bookmyshow id - 01first. [protected]@gmail.com and compketed the transaction by freecharge id - [protected]@gmail.com
                  But transaction completed successfully from fc wallet but i have not received any ticket and i had proof of transaction which i got as msg
                  Hi pankaj agarwal, you paid rs 166.52 via freecharge at book my show (Orderid:moband[protected]. Updated bal rs 35.48.
                  Plzz look into the matter as fast as u can coz i need my ticktz fast or refund my balance. Looking in quick response...
                  Feb 14, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 13, 2017
                  BookMyShow Customer Care's response
                  Hi,

                  We know this must have caused you trouble. Please accept our apologies for it.

                  The amount was claimed by us and has been refunded from our end.

                  Be assured, the amount does reflect within 24-48 hrs.

                  Thank you for being our valuable customer.

                  Regards,
                  Team BookMyShow​

                  Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                    C
                    coolhsd
                    from Kichha, Uttarakhand
                    Dec 29, 2016
                    Resolved
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                    Resolved

                    Address: Sawai Madhopur, Rajasthan, 322001
                    Website: www.bookmyshow.com

                    Our Resort name is GLITZ RANTHAMBORE SAFARI LODGE situated in Sawai Madhopur Rajasthan. On book my show website our Resort's fare reflect is Rs. 14000 to 30000. It's not our published fare for these dates and book my show website doesn't take any communication and permission from our side. They have not any right to publish any fare without our permission. So kindly provide us the best way to remove this fake things on this website (Book My Show). Otherwise we will take a legal action on Book my show website.
                    +1 photos
                    Mar 20, 2017
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 14, 2017
                    BookMyShow Customer Care's response
                    Hi,

                    Your view on the situation is very important to us.

                    You're recommended to get in touch with the organiser as we get the event information details from them.

                    Hope you understand us too!

                    Regards,
                    Team BookMyShow

                    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                      V
                      Vinti713
                      from Noida, Uttar Pradesh
                      Dec 29, 2016
                      Resolved
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                      Resolved

                      Address: Gurgaon, Haryana, 122001

                      I was booking trying to book ticket for 31/12/2016 but by mistake i did for 29/12/2016. I am trying to contact your customer service since I booked the ticket but after waiting call for around 10 minutes they cutting the phone. I tried calling even Gurgaon bookmyshow they are giving me waiting number for call as 33 and then finally cutting my phone without any contact.

                      I had made the booking for 31/12/2016. Kindly cancel for 29/12/2016.

                      Please kindly help as I am regular customer to Bookmyshow
                      Mar 6, 2017
                      Complaint marked as Resolved 
                      Dec 29, 2016
                      Updated by Vinti713
                      I was booking trying to book ticket for 31/12/2016 but by mistake i did for 29/12/2016. I am trying to contact your customer service since I booked the ticket but after waiting call for around 10 minutes they cutting the phone. I tried calling even Gurgaon bookmyshow they are giving me waiting number for call as 33 and then finally cutting my phone without any contact.

                      I had made the booking for 31/12/2016. Kindly cancel for 29/12/2016.

                      Please kindly help as I am regular customer to Bookmyshow . My Booking Id is WPX79NG
                      Verified Support
                      Feb 03, 2017
                      BookMyShow Customer Care's response
                      Hi,

                      Your view on the situation is very important to us.

                      We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

                      Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

                      Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

                      Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

                      Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

                      Assuring you of our best services at all times.

                      Regards,
                      Team BookMyShow

                      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                        M
                        mohanjitkaur
                        from Noida, Uttar Pradesh
                        Dec 28, 2016
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra, 411004
                        Website: bookmyshow

                        Hi,
                        i come to know that sunburn event which were going to host in pune get cancelled.now i want my money14292 rs back which i had paid for 5 members.
                        why these ppl do such tpyes of event when they dont have authority to do so.
                        Now at the last moment we are facing such issues our new year get spoiled other shows tickets also get hike due to last moment.
                        even i also find that bookmyshow still giving tickets whereas event has been cancelled.
                        Mar 7, 2017
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 03, 2017
                        BookMyShow Customer Care's response
                        Hi,

                        We are just the ticketing aggregates.

                        Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

                        Looking forward to serve you soon.

                        Regards,
                        Team BookMyShow

                        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                          G
                          gauravgarg2007
                          from Delhi, Delhi
                          Dec 27, 2016
                          Resolved
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                          Resolved

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: www.bookmyshow.com

                          Maine 26/12/2016 ko sham ko 9.30 pm par ticket book krne start kiye,,
                          Do teen transaction cancel hone k baad wo maine free charge ke wallet se 665 ki payment ki maine free charge ke wallet se ticket book ki amount pay ki
                          Transaction complete ho gayi lekin mujhe ticket nahi diye book my show ne
                          Maine book my show me raat ko 12.30pm baje tak phone kiya lekin unka phone pick nahi hua,,, maine mail ki to unka jawab aaya ke 24 se 48 ghanto me bat krenge
                          Maine apni family ke liye ticket book ki hui thi ab meri family kisi dusre sehar se aa rahe hai ab mai unhe mana kru kya unka program ho gaya
                          Ab mujhe mera ticket chaiye to ab bol rahe hai ke apna refund le lo 48 ghanto baad ab mai apna refund kyu lu meri seat bhi book hai
                          Ye bol rahe hai ke hume free charge se paise nahi mile
                          Mere paas order id bhi hai payment confirmation ki
                          Order id moband[protected]
                          Merchant book my show
                          Mar 6, 2017
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 03, 2017
                          BookMyShow Customer Care's response
                          Hi,

                          We know this must have caused you trouble. Please accept our apologies for it.

                          The amount was claimed by us and has been refunded from our end.

                          Be assured, the amount does reflect within 24-48 hrs.

                          Thank you for being our valuable customer.

                          Regards,
                          Team BookMyShow​

                          Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
                          Date: 27/12/2016
                          hello my name is Yash. I book three tickets on bookmyshow app but the ticket was cancelled and my money charge by freereacharge app. I want to back my money Rs. 399. My mobile number is [protected].
                          Plese concern on it. because i want my money back as soon as possible.

                          Ticket book - Comment #2627108 - Image #0
                          Ticket book - Comment #2627108 - Image #1
                          BookMyShow Customer Care's response, Feb 3, 2017
                          Verified Support
                          Hi,

                          We know this must have caused you trouble. Please accept our apologies for it.

                          The amount was claimed by us and has been refunded from our end.

                          Be assured, the amount does reflect within 24-48 hrs.

                          Thank you for being our valuable customer.

                          Regards,
                          Team BookMyShow​
                          Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                            A
                            Adam Pawaskar
                            from Mumbai, Maharashtra
                            Dec 26, 2016
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400059
                            Website: www.bookmyshow.com

                            No matter how many times I try, from whichever system/browser/device I try to book ticket and try to avail 1+1 ticket offer using my ICICI Coral Credit card, I always get stupid errors and I end up paying full amount.

                            I checked if there is any problem with my card and called up ICICI. There is nothing wrong with my card.

                            Hence I tried avail other offers like Rs 100 off on ICICI Credit/Debit card, but to my surprise this was the same case even in that scenario.

                            Is it that BMS doesnt want customers to avail offers and pay in full?
                            +1 photos
                            Mar 13, 2017
                            Complaint marked as Resolved 
                            Dec 22, 2016
                            सागर देशमुख's response
                            टिकेट्स भह त म्हेन्गा है
                            इस लिये मे cancel करना चाहता हो
                            और दूसरे शो का tiket बूक करना छत हो

                            इश्क इंटरनेट चार्ज भी ज्यादा है

                            [protected]-------_[protected][protected]#[protected]##$$$$#...

                            Update Complaint
                            Dec 22, 2016
                            सागर देशमुख's response
                            टिकेट्स भह त म्हेन्गा है
                            इस लिये मे cancel करना चाहता हो
                            और दूसरे शो का tiket बूक करना छत हो

                            इश्क इंटरनेट चार्ज भी ज्यादा है

                            [protected]-------_[protected][protected]#[protected]##$$$$#...

                            Update Complaint
                            Verified Support
                            Feb 07, 2017
                            BookMyShow Customer Care's response
                            Hi Adam,

                            There is a limited allotment of discounted tickets available under the offers on our website.

                            Offers on our website are available to people all across the country on the website and mobile app.

                            The offer can be availed on a first come first serve basis.

                            Due to so many awaited entertainment movies releasing one after the other, the offer gets exhausted in a blink’s time.

                            Please do try availing the offer on your next transaction.

                            Thank you for being our valuable customer.

                            Regards,
                            Team BookMyShow​

                            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
                            Verified Support
                            Feb 07, 2017
                            BookMyShow Customer Care's response
                            Hi,

                            Your view on the situation is very important to us.

                            We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

                            Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

                            Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

                            Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

                            Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

                            Assuring you of our best services at all times.

                            Regards,
                            Team BookMyShow

                            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
                            टिकेट्स भह त म्हेन्गा है
                            इस लिये मे cancel करना चाहता हो
                            और दूसरे शो का tiket बूक करना छत हो

                            इश्क इंटरनेट चार्ज भी ज्यादा है

                            [protected]-------_[protected][protected]#[protected]##$$$$#$$#$#$-
                            BookMyShow Customer Care's response, Feb 7, 2017
                            Verified Support
                            Hi,

                            Your view on the situation is very important to us.

                            We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

                            Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

                            Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

                            Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

                            Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

                            Assuring you of our best services at all times.

                            Regards,
                            Team BookMyShow

                            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
                            I have booked 4 tickets for Dangal movie on 28th dec 2016 1.15 pm show. Paid money through freecharge wallet.I got message as freecharge transaction successful, but didn't got bookmyshow message. Went to the theatre about the issue but they didn't responded. Called customer care of bookmyshow and its a long queue.

                            Always Unable to avail 1+1 offer on ICICI coral card - Comment #2627074 - Image #0
                            Always Unable to avail 1+1 offer on ICICI coral card - Comment #2627074 - Image #1
                            BookMyShow Customer Care's response, Feb 7, 2017
                            Verified Support
                            Hi,

                            We know this must have caused you trouble. Please accept our apologies for it.

                            The amount was claimed by us and has been refunded from our end.

                            Be assured, the amount does reflect within 24-48 hrs.

                            Thank you for being our valuable customer.

                            Regards,
                            Team BookMyShow​
                            Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                              K
                              kiran1203
                              from Mumbai, Maharashtra
                              Dec 26, 2016
                              Resolved
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                              Resolved

                              Address: 400081
                              Website: in.bookmyshow.com/mumbai

                              As you can see in the screenshot, I had booked ticket of Kahani 2 movie on 4th December 2016, due to a temporary problem from the book my show tickets were not booked, but the amount had been deducted from my account Rs. 514/-
                              As mentioned amount will be refunded, but didn't receive any yet even after continuous mail reminder to book my show.
                              +1 photos
                              Mar 12, 2017
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 07, 2017
                              BookMyShow Customer Care's response
                              Hi,
                              We know this must have caused you trouble. Please accept our apologies for it.
                              Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
                              Looking forward to serve you soon.
                              Regards,
                              Team BookMyShow

                              Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                N
                                Neeta_milyahoo.co.in
                                from Gurgaon, Haryana
                                Dec 25, 2016
                                Resolved
                                Report
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                                Resolved

                                Address: New Delhi, Delhi, 110075
                                Website: Bookmyshow.com

                                I have booked 8 tickets for 25 dec at ambience mall today but when i got ticket confirmation it is for 27 dec which is very annoying. Its working day and we will not be able to make it. The money is not refundable when i called the mall. I need you to look into this issue as it is common and one of my fdds recently posted on FB about his suffering still i went ahead and booked and faced same issue
                                Bookkng id Hi Customer, Booking ID: W7UB2Y8. Seats: CLASSIC-H24, H25, H26, H27, H28, H29, H30, H31, 8 seat(s) for Dangal (U) on Tue, 27 Dec, 2016 4:20pm at PVR: Ambience, Gurgaon (AUDI 04). Please carry your CC/DC card which was used for booking tickets.
                                Mar 11, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 07, 2017
                                BookMyShow Customer Care's response
                                Hi,

                                Your view on the situation is very important to us.

                                We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

                                Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

                                Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

                                Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

                                Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

                                Assuring you of our best services at all times.

                                Regards,
                                Team BookMyShow

                                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
                                Refund my deduct amount against booking five ticket Rs180/- each..

                                Wrong date tickets booked online - Comment #2624868 - Image #0
                                Wrong date tickets booked online - Comment #2624868 - Image #1
                                BookMyShow Customer Care's response, Feb 7, 2017
                                Verified Support
                                Hi,

                                We know this must have caused you trouble. Please accept our apologies for it.

                                Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.

                                Looking forward to serve you soon.

                                Regards,
                                Team BookMyShow

                                Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                  H
                                  Honest Customer
                                  from Nashik, Maharashtra
                                  Dec 24, 2016
                                  Resolved
                                  Report
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                                  Resolved

                                  Address: Pune, Maharashtra, 411007

                                  This is Pranav Deshmukh. I booked a ticket for 28th "Day 1" of sunburn by mistake instead of 29th. I am going along with my 3 other friends. I requested if i could get the ticket date changed. However your staff and Bookmyshow has caused a lot of inconvenience for me by falsely telling that if i book another ticket for 29th they will cancel my ticket for 28th. Now, i have paid 8000 Rs. And the promise of cancellation and refund of the 28th ticket is not being completed.
                                  Mar 12, 2017
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Feb 07, 2017
                                  BookMyShow Customer Care's response
                                  Hi,

                                  We hope your query has been addressed on 3006953

                                  Also, the amount of Rs 4, 157.73/- charged for the transaction done against the booking id KESN01A49BZP36 would be refunded into the same account within a maximum of 5-7 working days.

                                  Thank you for your kind cooperation and patience while we were reviewing your concern.

                                  Regards,
                                  Team BookMyShow

                                  Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
                                  Today tried for get movie ticket of nangal of for 10.45 pm show at Oberon mall, Kochi. then I got a seat and tried to pay via Debit card. Then 182 rupees reduced from my account and not get seat confirmation.. also attaching the screen shot of messaage... Plz return my money back to my account

                                  False promise to change the date of Sunburn ticket date - Comment #2626007 - Image #0
                                  False promise to change the date of Sunburn ticket date - Comment #2626007 - Image #1
                                  BookMyShow Customer Care's response, Feb 7, 2017
                                  Verified Support
                                  Hi,
                                  We know this must have caused you trouble. Please accept our apologies for it.
                                  Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.
                                  Looking forward to serve you soon.
                                  Regards,
                                  Team BookMyShow

                                  Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                    K
                                    kuldeepc12
                                    from Mumbai, Maharashtra
                                    Dec 24, 2016
                                    Resolved
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                                    Resolved

                                    Address: Chandigarh, Punjab, 160101
                                    Website: in.bookmyshow.com

                                    Hi,

                                    I booked 3 tickets on 23/12/2016 using bookmyshow mobile app (As a guest user) at around 3:35 pm for the movie (Dangal), but may be due to some technical reasons the amount was debited from my axis bank account of which i got the reference code and i did not get the email of e-tickets.

                                    Please find the details for the transaction :

                                    Transaction code : inb/[protected]/ccavenue.com/charge/null

                                    Please make a refund of this as quickly as possible.

                                    Thanks
                                    Kuldeep
                                    Mar 14, 2017
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Feb 07, 2017
                                    BookMyShow Customer Care's response
                                    Hi,
                                    We know this must have caused you trouble. Please accept our apologies for it.
                                    Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.
                                    Looking forward to serve you soon.
                                    Regards,
                                    Team BookMyShow

                                    Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                      C
                                      cranberry overseas
                                      from Mumbai, Maharashtra
                                      Dec 23, 2016
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra, 400605

                                      To Book my show,

                                      I have booked the ticket for Sunburn Goa in early phase 1 and have attached the ticket for your consideration.

                                      As I have already planned my trip to Goa in December and Sunburn is conducting the event in Pune I will request for the refund of my amount. When they have promised us for Goa how Percept can change the decision for Pune.

                                      As I have booked it from Book my Show and as a loyal customer I will request to refund it as soon as possible. The payment is been made in two instalments.

                                      Would be waiting for the reply.

                                      PICKUP TYPE
                                      HOME DELIVERY BOOKING ID
                                      VTBG00HXQY8ZJB
                                      Mar 11, 2017
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Feb 07, 2017
                                      BookMyShow Customer Care's response
                                      Hi,

                                      Hope the query against the ticket id 2983954 has addressed your concern!

                                      Thank you for being our valuable customer .

                                      Regards,
                                      Team BookMyShow​

                                      Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                                        P
                                        Pragati Ghungralekar
                                        from Mumbai, Maharashtra
                                        Dec 22, 2016
                                        Resolved
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                                        Resolved

                                        Please click on the below link to get your QR Code. Just scan and pickup your tickets from the Venue kiosk(s) - http://bmsurl.co/Ua3sGzDt

                                        Hi Customer, Booking ID: FMVS[protected]. Seats: PR-C16, C15 for Dangal on Fri, 23 Dec, 2016 3:55pm at INOX: Raghuleela Mall, Vashi (SCREEN 3). Please carry your CC/DC card which was used for booking tickets.Please use your Conf. No. 362281 and TPIN No./Kiosk Pick-up Code : 9349 to collect tickets at INOX: Raghuleela Mall, Vashi
                                        +1 photos
                                        Mar 10, 2017
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Feb 07, 2017
                                        BookMyShow Customer Care's response
                                        Hi,

                                        Your view on the situation is very important to us.

                                        We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

                                        Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

                                        Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

                                        Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

                                        Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

                                        Assuring you of our best services at all times.

                                        Regards,
                                        Team BookMyShow

                                        Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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