BookMyShow Complaints & Reviews

Address: Chennai, Tamil Nadu, 600119

Website: in.bookmyshow.com

Hi,

I am manoj, i tried booking with my premium debit card.

When i booked for first time it got booked, then afterwards am trying for the next month its not booking at all - its showing - sorry, you just missed it! : (But you can again try at 12 pm. For any queries please write to us at [protected]@bookmyshow.com. (#-4011)

That too i tried from 9.55 am on weekday. Daily i have tried for the all different timings.

I am not asking monthly twice, but am asking each month one ticket, but your offer is applying for the 1st time for every user, second time its not working at all.

I think you guys are cheating/tricking us by giving this kind of offer.

I need proper solution for this, or else i will raising the same issue in consumer complaints.

Regards,
Manoj.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

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M

manojkumaras0

from Kuzhithurai, Tamil Nadu

Apr 19, 2016

COntact No.- [protected]

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 26, 2016

Verified Support

Hi,

We perfectly understand your angst and we’re sincerely apologetic about the experience you had with us recently.

The quota of tickets available every day under the mentioned offer is limited and hence, the offer is not available for redemption once the quota of free tickets is exhausted for a particular day.

Grab more info: https://in.bookmyshow.com/offers/

Any revisions/decisions regarding the quota of tickets is at the sole discretion of the bank and the quota of tickets for the mentioned offer is undisclosed by the bank which can be availed on a first come first serve basis.

In the event of redeeming the offer and the transaction being incomplete or unsuccessful, the offer gets blocked in the system for 20 mins which is then automatically released and in such a case you can try logging in again after the mentioned period to avail the offer.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Mumbai City, Maharashtra, 400030

Website: BookMyShow

I tried to book two movie tickets through bookmyshow on 16 april 16 but at the time of paying they shows your transaction failed try again. I tried second time but same massage shown by this website and my 336.36 rs get debited from my account two times. I complained about this to bookmyshow costumer care but they not responded yet. My transaction number are as follows-
Date ref. No. Debited money
16-apr-2016 fsbi[protected]ig0bvdnuo1 336.36
16-apr-2016 fsbi[protected]ig0bvdmxz6 336.36
It is requested that take necessary action so that i will get my money refunded as early as possible

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

As per our telephonic conversation, we hope that you have received an appropriate response for your query.

Be rest assured, amount being charged would ideally reflect into your account within 10 working days.

Thank you for being our valuable customer.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 506004

Website: www.bookmyshow.com

This is regarding our cancelled booking for the movie 'Fan' in Asian Sridevi Mall on 16th April .Our payment was cancelled which was done by SBI account [Account holder's name : Sunanda Rathia ][ Account number : [protected] ] through e-banking . We booked 5 Gold tickets, Amount has been debited from the account . But refund is not generated. Please look into this matter as soon as possible.

Aug 8, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: New Delhi, Delhi, 110002

Website: WWW.BOOKMYSHOW.COM

Dear sir
saturday on 16 april 2016 i booked 2 tickets for movie fan for two times via internet banking & both two times payment was deducted from my account but ticket was not booked.. When i complaint for this they said in next 24 hours i recieved a sms for this cancellation and then they refund my money back.. But still its monday and i dont get any msg from their site..
I have my complaint ref no[protected] and 1812178

my bookmyshow id is [protected]@gmail.Com

please refund my money back asap.

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

As per the telephonic conversation with one of our customer officials, we hope your query has been addressed.

Thank you for being our valuable customer .

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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I booked 5 tickets for jungle book (3D) in Aries Plus cinema(Trivandrum) on 13.4.2016.While processing the payment, the screen went stuck and I got a message that '1568.65' Rs deducted from your account.I didn't get any message confirmation about the ticket and after that, I saw seat was unreserved . I want my money back.

Account to money Paid : [protected]

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Hyderabad, Andhra Pradesh, 500097

Website: www.bookmyshow.com

I had tried adding rs.500 twice (Rs.1000 in total) from my account to bms my wallet on 6 april 2016. The money got deducted from my bank account, but did not get added to my wallet on bms.

I waited for a couple of days to see if the amount would get credited to my wallet to no avail. I contacted the bms customer care on 8 april. Ticket id [#1761063 & 1750218]

I have been following-up with them continuously but there is no solution to my issue. They have also stopped responding to my mails now.

Regards,
Piyoosh

+2 photos

Aug 7, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

May 3, 2016

Verified Support

Hi Piyoosh,

Providing you with the best of service is always at heart.

As per the updates, we understand that you're in receipt of your funds.

Thank you for being our valuable customer .

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Address: Mumbai City, Maharashtra

Website: Bookmyshow

I have done payment through my debit card and the transaction from my debit card is been done by deducting my amount of 144 for the movie 'fan' 8:45 show... It took some time. N it showed processing screen n jss aftr that it went sorry your transaction has been failed n i received msg on my mobi that your debit card has been used for bookmyshow n it deducted my money.
I want my refund back..

Apr 17, 2016

Updated by Hrishi02 Please help mi consumer forum

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Mumbai City, Maharashtra, 682007

Website: in.bookmyshow.com

Had made a transaction for today's(16th april, 2016) show, but by the glitch in the application, it got booked for yesterdays(15th april, 2016) show.i had tried to contact lot of times in order to have a cancellation, but was not getting connected to them.mailed many times as before the show start, but didn't get a reply till now.now as got connected through call and now they are saying like they wont be having an authority to initiate the refund with certain rules and regulations as the show is gone.

such a waste customer service, i demand for a refund

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

We being aggregates, post the transaction is successful, have zero authority for the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Bhopal, Madhya Pradesh, 462023

Website: bmsbhopal.com

I booked two tickets at Apr, 15, 2016 at 21:51 for tomorrows show at INOX C21 Mall Bhopal (MP) . Money is deducted from my account and i never got tickets yet neither any mail nor any SMS. Please check it out or just tell me the procedure to either get tickets before the show or get refunded .

Aug 8, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Kolkata, West Bengal, 610602174455

I want refund of my ticket cancellation due to some cinema theatre problem and i got a message of cash transection... transection[protected]

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Salem, Tamil Nadu, 636105

Website: Bookmyshow

In big cinemas salem (Kailash prakash) they are charging 200 for each tkt. I booked in online but there was no ticket fare details in online.When i go to collect tickets in theatre they are asking for 200 rupees.And they are arrogantly saying"nee enfa venalum poi complaint panniko" take necessary action please.And they dont even print the exact amount in tickets.So that they can easily loot the government. Thank you

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 17, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 600094

I booked for a movie with 8 tickets on 15/04/2016 at pvr..first time it made an error..so i thought it might be network problem..then i tried another time which is successfull..i have received with tickets..then i checked my account which shows me two with the same amount..i dont know what to do, then i mailed a refund to the concern company..they said me to send me the mail address of booking from the app..with mobile number i have mailed them.. Then there is no mail which makes me so angry.. Not even a single reply from them about this.. No refund initiates..there customer care is poor...no proper response with the customers..now i need my money back.. Please refund my money with proper conversation.
So kindly mail me
[protected]@gmail.com

Apr 17, 2016

Complaint marked as Resolved

No I didn't any any update from the company, not even a mail..there is a big confusion so kindly solve this to get me out from bookmyshow

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 17, 2016

Verified Support

Hi,

Sorry about the trouble.

At times there are certain network congestion which may result in such occurrence

Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days.

The amount charged for this transaction would reflect in your account certainly and you may go ahead and book tickets for your desired show.

Thank you for being our valuable customer .

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Website: www.bookmyshow.com

Hi,
I am vishal patil . I booked 3 tickets for "vivo ipl-9 kkr vs rps scheduled on 24th april 16 at pune" using union bank debit card after selecting seats and entering my account details, bookmyshow website displayed some message like 'payment not successful.. Please retry" .
But the amount of rs 5005.98 is debited from my account & i did received sms from union bank for deduction of money. This transactions were done at around "wed, apr 13, 2016 at 10:25 pm".Then immediately i contacted the customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose yet.
I kindly request a revert the transaction of rs 5005.98 from bookmyshow asap.

Vishal patil,
([protected]@gmail.com)

Apr 26, 2016

Complaint marked as Resolved

The complaint has been resolved after providing bank statement regarding transaction. Thank you.

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, As per to your telephonic conversation with one of our customer care official, hope that you have received an appropriate response for your query. If you have any questions, please feel free to contact us. Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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vishal3390

from Pune, Maharashtra

Apr 20, 2016

Hi, I have sent the required bank statement regarding the transaction to [protected]@bookmyshow.com at around 5 days ago, but didn't received appropriate response from your end.I again kindly request you to take appropriate action and revert the transaction of Rs.5005.98 asap.

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Address: Mumbai City, Maharashtra, 400001

Website: in.bookmyshow.com

I booked 2 tickets for jungle book 3d in kochi(Kerala)on 08.04.2016. The cash was debited but i didin't got any confirmation message or mail. Till now they have not refunded the money. I have raised complaint on their customer care but no response.

Date of the incident:- 08.04.2016
Company :- bookmyshow
Amount :- 393.80 rupees

Attached bank transaction details.

+1 photos

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Rahul Arnold

from Hyderabad, Telangana

Apr 2, 2016

I tried to book tickets for the movie ki and ka at inox manipal with my SBI debir card. The amount was debited from my account but the ticketa were not booked

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24mayank

from Pune, Maharashtra

Apr 16, 2016

I booked 3 tickets for jungle book at mangla with my union debit card. The amount was debited fro my account but tickets were not booked.

Refund not received - Comment #2358287 - Image #0

Refund not received - Comment #2358287 - Image #1

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Address: Hyderabad, Andhra Pradesh, 500053

Website: bookmyshow

Transaction id is MOBAND2-[protected][protected]
Money debited from my mobilwik wallet but tickets not confirmed

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 17, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

At times there are certain network congestion which may result in such occurrence

Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days.

The amount charged for this transaction would reflect in your account certainly and you may go ahead and book tickets for your desired show.

Thank you for being our valuable customer .

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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I have booked 2 tickets of ki n ka for date 10th april vide wincode no [protected] and[protected] for 250 each.L have been told that the amount payable will be 376.12.
This beingy 1st time it is a very bad experience to me that l have been told to pay so much amount extra on a ticket of 250 each.
Kindly let me know the details n deduct the extra charges levied if by some mistake on our or your side

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Address: Gurgaon, Haryana

Website: Book my show

I booked two tickets for movie Ka and Ki for 1:35 show in ambience mall Gurgaon . Rs 857 got deducted from my HDFC account but no tickets came . Please refund my money ASAP . Thanks, Anjali Sharma

Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Mumbai City, Maharashtra, 400049

Website: www.Bookmyshow.com

I have booked tickets on www.bookmyshow.com on 6th april 2016 vaule inr 1779.98 booking idwkf733k, due to certain reasons i have to cancel my ticket but they says, i cant' cancel tickets or transfer to my wallet or no refund, i have mailed but no response when i call customer care they disconnects and put on hold for very long time. Is it right part any company/website to say no cancellation/refund/transfer to wallet, it is my money how can a company say that you have no option but only suffer. This is not fair on their part to at least they are least bothered to reply to my mails.

Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, Your concern is very important to us. We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Aa495413

from Mumbai, Maharashtra

Apr 3, 2016

My BookMyShow account Is Blocked you need to unblock my account. I want to book a movie ticket.

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BookMyShow Customer Care's response, Apr 17, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while registering at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560049

Website: www.bookmyshow.com

On 7 april 2016 we booked 2 tickets to sardar gabbarsingh movie booking id no-wtzw5dz&confirmation no-4134533 seat no-l15, l14 but we not any sms confirmation.
But our account debited of rs-682 to book my show. We took ticket print from system&went to movie but same seat another persons arrived we dont know what to do, we asked some related person but no proper response they told to complaint to bms only. We waited till 9.30 night on yesterday its very irritating.
I already attached by ticket print, so please check it &help us to refund our money to our account.Please help us asap

+1 photos

Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi Vinod, We're sorry to know about this instance and would have loved to help you on this but unfortunately wont be able to do so. We do see that you have successfully booked your tickets for Sardaar Gabbar Singh Gopalan Grand Mall: Old Madras Road for a show on Apr 8 2016 6:45PM. Once you book your tickets on our website/app you receive a confirmation SMS and email on the contact details entered while transaction. Your contact details are different from the one entered while transacting and hence the conformation details did not reach you but the details entered while booking the tickets. Our website and app does allow you the opportunity to check the details entered before you willing proceed to pay. Tickets at this cinema are to be collected post showing the email confirmation print out. We would be unable to help you in this case as there seems to be no error from our end and tickets for this transaction are collected. Providing our customers with the best of service has always been our aim. Hope you understand our point too. Hope this addresses your query and resolves it We can be reached at [protected]@bookmyshow.com LIVE CHAT or mobihelp. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Hyderabad, Andhra Pradesh, 500038

Website: in.bookmyshow.com

I have booked 2 movie tickets on april 5 th 2016 at http://in.Bookmyshow.com/ at 8.13 pm and 144.48 amount is debited.Movie tickets were not booked but money got debited from my account.Pos transaction of rs.144.48 is done on card xx0905(Andhra bank) on 05/04/2016.
Request you to refund my money to my bank account no.[protected]

Thanks,
Balaji.S
[protected]

Complaint marked as Resolved

Verified Support

Apr 11, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Andhra Bank Customer Care

from Mumbai, Maharashtra

Apr 10, 2016

Dear Customer,

We regret the inconvenience caused and acknowledge your concern. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

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Andhra Bank Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Dear Customer,

We wish to you inform you that the amount of Rs.144.80 is credited to your account on[protected].

Regards,
Andhra Bank Customer Service

BookMyShow Complaints & Reviews

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Debited money after unsuccessful transaction through sbi internet banking on 16 april 16

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Refund for transaction cancellation

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No refund back

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No refund issued

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Amount deducted from bank account but not added to my wallet on bms

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Payment issue

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Wrong payment and confirmation

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Transaction occur without booking the tickets

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Online ticket of ki n ka

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Non delivery of movie tockets

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Amount debited but tickets not booked

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