BookMyShow Complaints & Reviews

I have booked 2 tickets of ki n ka for date 10th april vide wincode no [protected] and[protected] for 250 each.L have been told that the amount payable will be 376.12.
This beingy 1st time it is a very bad experience to me that l have been told to pay so much amount extra on a ticket of 250 each.
Kindly let me know the details n deduct the extra charges levied if by some mistake on our or your side

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Address: Gurgaon, Haryana

Website: Book my show

I booked two tickets for movie Ka and Ki for 1:35 show in ambience mall Gurgaon . Rs 857 got deducted from my HDFC account but no tickets came . Please refund my money ASAP . Thanks, Anjali Sharma

Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Mumbai City, Maharashtra, 400049

Website: www.Bookmyshow.com

I have booked tickets on www.bookmyshow.com on 6th april 2016 vaule inr 1779.98 booking idwkf733k, due to certain reasons i have to cancel my ticket but they says, i cant' cancel tickets or transfer to my wallet or no refund, i have mailed but no response when i call customer care they disconnects and put on hold for very long time. Is it right part any company/website to say no cancellation/refund/transfer to wallet, it is my money how can a company say that you have no option but only suffer. This is not fair on their part to at least they are least bothered to reply to my mails.

Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, Your concern is very important to us. We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Aa495413

from Mumbai, Maharashtra

Apr 3, 2016

My BookMyShow account Is Blocked you need to unblock my account. I want to book a movie ticket.

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BookMyShow Customer Care's response, Apr 17, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while registering at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 560049

Website: www.bookmyshow.com

On 7 april 2016 we booked 2 tickets to sardar gabbarsingh movie booking id no-wtzw5dz&confirmation no-4134533 seat no-l15, l14 but we not any sms confirmation.
But our account debited of rs-682 to book my show. We took ticket print from system&went to movie but same seat another persons arrived we dont know what to do, we asked some related person but no proper response they told to complaint to bms only. We waited till 9.30 night on yesterday its very irritating.
I already attached by ticket print, so please check it &help us to refund our money to our account.Please help us asap

+1 photos

Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi Vinod, We're sorry to know about this instance and would have loved to help you on this but unfortunately wont be able to do so. We do see that you have successfully booked your tickets for Sardaar Gabbar Singh Gopalan Grand Mall: Old Madras Road for a show on Apr 8 2016 6:45PM. Once you book your tickets on our website/app you receive a confirmation SMS and email on the contact details entered while transaction. Your contact details are different from the one entered while transacting and hence the conformation details did not reach you but the details entered while booking the tickets. Our website and app does allow you the opportunity to check the details entered before you willing proceed to pay. Tickets at this cinema are to be collected post showing the email confirmation print out. We would be unable to help you in this case as there seems to be no error from our end and tickets for this transaction are collected. Providing our customers with the best of service has always been our aim. Hope you understand our point too. Hope this addresses your query and resolves it We can be reached at [protected]@bookmyshow.com LIVE CHAT or mobihelp. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Hyderabad, Andhra Pradesh, 500038

Website: in.bookmyshow.com

I have booked 2 movie tickets on april 5 th 2016 at http://in.Bookmyshow.com/ at 8.13 pm and 144.48 amount is debited.Movie tickets were not booked but money got debited from my account.Pos transaction of rs.144.48 is done on card xx0905(Andhra bank) on 05/04/2016.
Request you to refund my money to my bank account no.[protected]

Thanks,
Balaji.S
[protected]

Complaint marked as Resolved

Verified Support

Apr 11, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Andhra Bank Customer Care

from Mumbai, Maharashtra

Apr 10, 2016

Dear Customer,

We regret the inconvenience caused and acknowledge your concern. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

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Andhra Bank Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Dear Customer,

We wish to you inform you that the amount of Rs.144.80 is credited to your account on[protected].

Regards,
Andhra Bank Customer Service

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi Team,
My name is Navnit Kumar Jha & I tried to book movie tickets on 02.04.2016 by net banking & it belongs to HDFC bank. Money has deducted from my HDFC bank but the ticket has not booked so I want that money 610 RS back into my account.
My email id is jha.[protected]@gmail.com
Contact no is [protected]
Address-Sec-66, Noida, U.P(201301)

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Address: New Delhi, Delhi

Website: bookmyshow.com

Date(Of transaction)-31 march, 2016
Time(Of transaction)(Message received from bms)-1:18 am and 1:20 am
Event-batman vs superman:dawn of justice(3d)
Venue-dt city centre (Shalimar bagh)
Time(Of event)-4:10 p.M
Date (Of event)-31 march, 2016
I tried to book 3 tickets of the event as mentioned above but i got a message from bms(Shown in images)that payment failed.I tried again and got the same message(Shown in images).But later around at 2:57 am i got to know that money was deducted from my account twice(Message shown in images).I didn't login as a user for the transaction so i have nothing about it on bms website.
Kindly, see to this and please take action as soon as possible. .
--deepanshu sharma

+2 photos

Complaint marked as Resolved

Verified Support

Apr 06, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: New Delhi, Delhi, 110003

Website: Book my show app

I did transaction of 100 twice to boom my show wallet twice but it is reflecting only once.. Where did the money go?? I even made a complaint yesterday but got no response .. It's really disappointing! Please look into the matter on urgent basis or I had to discontinue using book my show app as it is causing unnecessary deduction and creating too much problem

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 6, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

For better clarity on your concern, we would need the contact details entered while transacting.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Mumbai City, Maharashtra, 400086

Website: www.bookmyshow.com

I spoke to one of the employee and spoke to him about the query vd a bad incident which I faced . That employee abused me on call and when I asked him he refused that he didn't abused when I told him to transfer to manager and when he heard the call he accepted that the guy did abused and I hve recorded everything too I spoke around two managers later and one head who claimed that they are managers told them I ll not take their 200 rs vouchers or my refund they have to pay for it ...I Want to claim high money amount and they said they will call back but didn't even call back if I don't get wat I want I m going put this on Twitter and social networking websites and go to consumer courts and hve also spoken to my lawyer I will sue this company since being an existing customer I hve been treated very very very very bad and abused on call by book my show they have to pay for what the guys hve done even the Mumbai numbers have been changed or wrong numbers when I m dialling them ... I have waited enough and tried reaching but very poor service infact worse service from their end book my show must pay for it

Mar 30, 2016

Updated by Hirni Bhatt I want not only the employee who said but the company who trained the advisors and interview wrong people and treat customers so badly . Ask recording of how they spoke to me and how they give wrong information and don't call back I will not leave them it's something which has depressed me and disturbed me mentally and also had a very poor and worst experience in my life also my family members who were with me that day have been faced a bad experience

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Address: Ludhiana, Punjab, 141001

Hii

I am Mohit Soni (Mobile no. [protected]). I booked 2 tickets for Ambarsariya using BookMyShow application on mobile for PVR Cinema Silver Arc, Ludhiana for 9.55 PM show for date 25 March 2016 using Kotak Mahindera Bank net banking
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 397.80 was debited from my account. I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from kotak bank for deduction of money.

Now, After 20 minutes i again tried to book some other 2 tickets and i received sms and mail from book my show this time for other show.

So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.

I request a refund of Rs 397.80/- from bookmyshow.

Transaction Details are:
25/03/2015 ref no. PG-[protected]
amount Rs. 397.80/-

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Address: Kolkata, West Bengal, 700002

Website: www.bookmyshow.com

I had booked 3 movie tickets from BOOK MY SHOW for march 24th thursday show for superman v batman (5:50pm show)@ PVR Diamond plaza kolkata(booking id WWH8RQS). the show had to be cancelled after 5 minutes of starting as the 3D projection had a glitch and the pvr people couldnt solve the issue, they refunded only the ticket amount at the counter after queuing in a long waiting line. they asked us (online booking tickets) to get the rest online convenience charges from the site of booking i.e book my show. i have received no reply from the book my show people even after submitting a plea to their site in contacts. please do the needful.

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

The refund for Internet Handling fees against the booking id WWH8RQS has been initiated from our end.

You can expect the amount within 10-12 working days.

Hope this resolves your concern.

Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: Lucknow, Uttar Pradesh, 226002

I have booked 2 tickets for movie "Neerja" on 28th Feb 2016 around 8.30 PM for the next day show at Phoenix united mall lucknow through SBI Debit Card, after completion of transaction I didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of Rs. 130 was deducted and i didnt get my tickets .Plz sove my problem.

My BMS Complaint Ticket Id [#1573347]

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BookMyShow Customer Care

from Mumbai, Maharashtra

Mar 31, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

We have had an investigation on your transaction with our relevant team and as per the updates received from them, would like to inform you that the refund for the unsuccessful transaction dated 28 Feb 2016 8:42 PM has already been processed from our end on 11 March 2016.

The refunded amount should reflect in your account within a maximum of 10 working days from the process date.

Kindly cross check the reflection of the refunded amount in your updated bank statement after the mentioned period and assist us with the screenshot of the same in case of any discrepancies.

Thank you for being our valuable customer.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Address: Bangalore, Karnataka, 560078

Website: www.bookmyshow.com

Tried to book a ticket for the Batman vs Superman show today.. Checked everything and paid the same also.
I am in Bangalore and the confirmation I received is that the booking is done for nashik location which is nowhere near Bangalore.
I have spoken to the bookmyshow support team and they have denied total support stating money cannot be returned. I have understood that part. What I was looking for was a transfer of the ticket to Bangalore location and I am ready to bear the extra expense. They up front on my face denied any support to me. I have the booking number and screenshots. Also the conversation recorded which I had with bookmyshow support folks including their supervisor..

+1 photos

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Sooraj Shashidharan

Mar 26, 2016

Fake idiotic company..
Selected Bangalore location and city central mall in Bangalore 6th jayanagar..and I get ticket for nashik location.. This must be a joke

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BookMyShow Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregates, post the transaction is successful, have zero authority for the said transaction.

But like it was discussed and brought to your notice, we have no authority once the transaction is successful. The cinema has those seats blocked and it's deemed as sold.

Also, we did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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S

Sunny2772

from Chennai, Tamil Nadu

Jun 9, 2016

money got deducted

tried to book10 tickets for two states movie. but it shown retry and money got deducted 1768/- rs.

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Address: 560043

This is a complaint to bring to notice that mukunda cinema in seva nagar is practising fraud!
Tickets were booked for the movie Batman vs Superman for the 24th march, 5.30show
The main scene where batman fights superman was skipped or cut
When we asked for for rewind the only explanation given was we hasn't checked the print .It was a faulty print
It is a cinema's responsibility to give the best to is consumers who have paid in full .
When we approached after the movie they showed acts of anger and indency . very rude and aragant remarks were made .
Some kind of Action must me taken or it will be taken to consumer court.

Complaint marked as Resolved

Verified Support

Apr 11, 2016

BookMyShow Customer Care's response Hi, We're utmost sorry to know that you have been through such a scenario and it is perfectly understandable that you are very upset about what's happened. We are the ticketing aggregates and the full responsibility of your smooth experience with us. You're requested to get in touch with the cinema since they're in a better position to help you. Hope you understand us too. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Address: Hyderabad, Andhra Pradesh, Date of incident : 2

Website: www.Bookmyshow.com

Date of incident :[protected]
Event Name : Allways Events Holi Hai
Through bookmyshow app, i ws booking tickets for a holi event, after filling up my details sucessfully i got a notification from "Bookmyshow" that my booking "has been failed and try again later" . but money was deducted from my acoount.
I booked 4 tickets and total ammount deducted was 2068 INR.
Please look forward to this as soon as possible and refund my money as soon as possible.

+2 photos

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BookMyShow Customer Care

from Mumbai, Maharashtra

Mar 31, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

In case you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.

For better clarity on your concern, we would need the contact details entered while transacting.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Address: 442701

Website: bookmyshow

आप के लिये
मने दो टिकेट आप के दवारा बुकिंग कराही थी
एक 500 रूपए की दूसरी 4000 हज़ार की
500 वाली टिकट मने अपने साले को लेने को कहा था सो औसने ला ली 11 बजे क पास मगगर जब मने 4 बज अपनी...

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Address: Mumbai City, Maharashtra

Website: bookmyshow.com

After registering for lucky draw for semifinal tickets, we were supposed to be notified about the date of lucky draw, but that didn't happen. After receiving the link today at 17.56 time given to book tickets till 18.00. After going through the website for booking, all options tried were showing sold out. Case of cheating people, by giving false information and not giving enough time to do the booking. This is absolute fraud and need immediate revert and action on this or else would go for legal action against bookmyshow and expose this fraud to media...

Complaint marked as Resolved

Verified Support

Mar 31, 2016

BookMyShow Customer Care's response Hi, As per the telephonic conversation with our officials, we hope your query has been addressed. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Anup Gujarathi

from Ahmedabad, Gujarat

Mar 26, 2016

Further to the complaint above. did recieve an apology mail and call from bookmyshow and also I was assured of tickets would be made available. have all the e-mail conversations with me. its been 3 days and even after sending reminder mails, there is no response from bookmyshow. they have made tickets available at exorbitant price on website, but told me that cheaper tickets are available and I would be able to buy those from bookmyshow, for which they would send me information about how to process. Please act on this, as the cheaper tickets would be sold by black marketing at the venue on day of the match. this is a unprofessional and unethical business practise of bookmyshow. Need to act urgently, to stop this.

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Address: Nashik, Maharashtra

Website: www.bookmyshow.com

Hi,
I am Vishal Patil (cell no [protected]). I booked 4 tickets for Jai Gangajal using BookMyShow.com for Jai Gangaajal at Cinemax: City Centre Mall, Nashik for 10.35 PM show on date 18th Mar 25016 using Union Bank Debit Card after selecting seats and entering my account details, bookmyshow website displayed some message like 'Payment not successful.. Please Retry" .Hence i retried the same & the same issue happened again & didn't received tickets.
But an amount of Rs 1026 was debited twice from my account & i did receive sms from Union Bank for deduction of money. This transactions were done at around "Fri, Mar 18, 2016 at 8:19 PM".then immediately I contacted the customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose yet.
I request a refund of Rs 1026+1026 from bookmyshow.

Vishal Patil,
([protected])
[protected]@gmail.com

Complaint marked as Resolved

Verified Support

Mar 22, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and in case of a nationalized bank 10 working days. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Address: Pune, Maharashtra, 411048

Hi
I tried to book 3 seats of kapoor and sons show twice, but both times the money was debited from my ACC. And no message or seat information was provided to us.
Show time 18th march, 1:30 pm
With Rs 537 debited twice from our acc no...xxxx5936
Transaction details: 1.18 the March, 7:55 am
2. 7:45 am same day
Contact no:[protected]
For inox fatimanagar

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BookMyShow Customer Care

from Mumbai, Maharashtra

Mar 22, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and in case of a nationalized bank 10 working days.

In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected]

Thank you for being our valuable customer .

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

BookMyShow Complaints & Reviews

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BookMyShow reviews & complaints page 58

Online ticket of ki n ka

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Non delivery of movie tockets

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Cancellation and customer service

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Payment refund issue

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Amount debited but tickets not booked

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Money has been taken from the account

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Money deducted from account but didn't get the tickets (bms showed payment failed)

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Transaction

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An employee at bookmyshow abused me

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Refund for failed online ticket booking

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Regarding refund for cancelled show

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Refund related

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Online ticket booking

money got deducted

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Cinema

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Transaction without even booking (it showed failed, try again later... but money was deducted)

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I am no get my ticket (1644961)

World cup t20 tickets for semi final, 2 at wankhede mumbai and the lucky draw related to it.

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Refund online ticket booking

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Regarding no confirmation messages abt seat not being generated

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Replace product

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