BookMyShow Complaints & Reviews

Movie cancelled by theatre date: 25-Nov-2022
Theatre Name: Inox: GSM Mall, Hyderabad
Booking amount was: Rs. 461
Refunded connivence fee: Rs. 61
Balance amount 400 which was applied in my SBI elite card is not getting in any form of return.
I am writing this complaint as after several call to bookmyshow customer care my 400 offer as gift voucher not releasing. In every call they are giving a commitment like they will release it within 24-48 hours but nothing happening.

I had made a transaction from my debit card for food at your booth for the amount of Rs. 1600/- at DJ Snake, Mumbai on 26th November. The transaction failed(the system showed ‘something went wrong’) but my money got deducted. It didn’t reflect in my qr scanner either. I have been trying to follow up BookMyShow customer care since 15 days there is not response from them, pathetic customer care service from their end. No follow up, no emails no msgs nothing. My complaint number with bookmyshow is 13777270

I had made payment of 402 to bookmyshow through phone pay and my amount is debited from my account but bookmyshow didn't show any transaction. I want my payment back please help me for it

I booked tickets on Book My Show online on 1st Nov'22 for the MLTR Tour in Mumbai - Phoenix Mall (on 4th Dec) Booking ID - VNVN011U76BDHD.

But the ticket that I received was for the Pune event on 7th!

When I checked the webpage again, I realised that the payment link for the Mumbai event, wrongly gets directed to the Pune event. I sent an email to the BMS team along with the link stating the error seeking resolution.

I got an email that my complaint has been raised - reference ID[protected].

Since then I have been chasing the team but just not getting a resolution. All I get are templatized responses as reps are not even bothering to go through details.

Not only are you guys not willing to give me the correct tickets despite me booking the event so much in advance, you are now not willing to even refund the amount I paid. And this is because your system had an error. How can you not even manage a simple payment link and tag it to the right event! This is the most basic expectation

What's worse is that now you are harrowing a customer further by not even refunding the money/ issuing correct tickets!

Pls respond to me at the earliest on [protected]@gmail.com or call me. You have my number

I was trying to book the movie tickets from book my show website payment was deducted but tickets were not booked

It has been 2 weeks and there has been no refund done for the 2 tickets for the show yet. No info on the application, no help or support given at all!
Need updates!

Hey I paid the amount via gpay.. but on the app it showed payment failed .. and I have no tickets .. pls help

I booked my ticket the amount got deducted but it’s showing payment failed

I booked ticket of thank god in new fangled cinema of 3:00pm dated 14th November, 2022 and when I reached there I was told that show is cancelled and we informed about that to bookmyshow, so we left the cinema and when I talked to the customer care he said no such information is provided to us and told that the matter has been escalated further and issue will be solved soon but there has been no reply from there side!

I booked my tickets at Bookmyshow today but I didn't receive my tickets despite deduction of money from my airtel payments account. Provide us with tickets or refund the said amount.

Show Details:

Name: Marvel's Wankanda Forever
Theatre Name: SVF Wood Square Mall, Narendrapur

No Of Tickets: 3, Screen 2, Platinum C-13, C-14, C-15

Booking ID: WQQZW9C

Total Amount:758.00
Payment method used : Paytm Debt Card

I had booked 4 tickets of DOCTOR G on 19 October. At that time my money was deducted from my account but tickets not booked. I called book my show customer care executive and told him everything about this. He told me that my refund will return.

I booked my ticket on 20th July 2022 and paid 50% of the amount that is 5000 rs + tax. They sent me a mail saying that i need to pay the rest of my amount after 90 days. After 90 days, they sent me a link to make my 2nd payment but they sent me the wrong link and it always showed some error on the page saying invalid email id and phone number. I registered my complain to a bookmyshow agent and he said that he will provide me with some resolution but i havent recieved any help from their side. The deadline for the 2nd payment was 31st October 2022 and if it was nonrefundable if 2nd payment was not done before their deadline. I called them everyday but they didnt provide me with any help and they haven't refunded my money.

I booked 2 tickets on 15.10.2022 for movie kantara at piccadilly sec 34 chandigarh for a show of 11:10a.m. due to some unforseen circumstances, i reached hall at around 12:30p.m. then when i showed my online booked tickets to the person checking tickets, he said that he was unable to scan my tickets. Then i contacted the manager over there and he said same. I asked them how can i be denied entry when the show was still going on. But he said that i can claim refund later as he was unable to scan my tickets. I even raised this query in bookmy show app but didn't receive any positive reply. Kindly resolve this issue and refund me my charged amount, since i have paid for the show which i wasnt allowed to watch due to whatsoever technical error of ticket checker staff or manager over there.

I have book ticket for kantara on 14 oct at 1:45 pm but ...due to some reason ticket booking failed and amount got debited...now it's 4th day but my amount has not refunded yet please refund it early
I have attached my transaction screenshots below plz check ...it refund me as early as possible

Payment I'd or order id:-
MOBAND[protected]
(Mobikwik transaction)

I have booked tickets in book my show website. the payment also success.but timeout screen is not changed. amount has been paid. but ticket not booking. i have booked tickets on 13.10.2022 in book my show.

I have booked a ticket for concert now concert has been canceled but they are not giving my refund money they are just saying you will receive but it’s been more than 15 days they are not even replying on my mails i very frustrated with them.

My number is [protected]
Email id [protected]@gmail.com

Booking done on 01.10.2022 for cinema through bookmyshow amount deducted for Rs 2777.44, tickets not received, no confirmation message received, then i found that the ticket transaction failed in book myshow app, amount not refunded to my bank account yet.

Name: Charles Chandrasekaran
phone number: [protected]
Booking date :01.10.2022 for cinema at mayajaal complex ECR tamilnadu
cinema Date: 01.10.2022

I booked 4 tickets for a B praak show to be held in Gurgaon on 9th October, Sunday for which the venue wasn’t disclosed. They kept the venue outdoors and due to weather conditions being unfavourable postponed the show to 15th October, Saturday. Now Saturday being a working day for me I am travelling and hence won’t be able to attend the show. Therefore, I ask for a refund and they are denying. In my opinion they are rightful of postponing but changing day and date both is unfair and beyond that if it isn’t suitable to anyone they are denying the refund. Sheer fraud and loot this is.

The subtitle for One Piece :Red is incomplete and only shows a minute after minute. This is such an ignoble act. The matter must be informed so that many o[censored]s won't buy the ticket. We are requesting a refund or at least informed the matter to the customer beforehand. We don't understand a word at all