BookMyShow Complaints & Reviews

I have booked 2 tickets for the Tamil movie I on 14th January 2015 through bookmyshow app in my Windows Phone. I have paid the money through my debit card and it showed ticket booking done. And i got a message from my bank that it had took my money for the tickets. But i didn't got any information about the tickets, no sms etc. I have waited so long and booked another 2 tickets for the same movie on the same day. That also results the same. I am fieling this complaint to return my money back.

Hello My mobile no is [protected] I had booked 12 tickets for the movie PK in Bangalore on 10 th Jan evening by mistake I am charged for 22 tickets I called you to cancel one of my transaction so it will be what I wanted ie 12 tickets not 22 tickets I called your customer care to explain it to the person and get this resolved but he was soo rude and said once booked we can't cancel it's got mistake He says you am sell the 10 you don't want but we can't help you ... It's soo rude and not customer friendly and it has caused me soo my fried and makes me lose faith in the way you do business !!! I use your portal so it makes it easy for me but instead it has cause me more grief ... What suprises me is the way you have trained your personal to talk to customers ... How dare he expects me to sell or give it to someone I like that is not the way to resolve and help your customer !!! Your customer care exe says you can call your card and blocke it if you want !!! How customer friendly is he it reallyakes me wonder how your company work culture is and this is how your treat people !!! Regards Capt Shanka Poondi [protected]

I had booked 2 tickets of movie pk for wave cinemas on 20th of December 2014 from mobile number [protected] . The movie tickets were not booked but my debit card was charged. It has been more than 15 days but I still have not got my money back. Even after contacting book my show helpline number, I still didn't get any positive response. They have been avoiding my calls or are saying to wait for 10 days, whereas ten days are already over. If...

On 21st dec I booked two movies tickets in book my show. The ticket costs 120 rupee and Internet handling fee 30rupee so in total per ticket costs 150rupee, as I booked two tickets it should be 300 rupee, but instead of 300 they deducted 352 rupee. I called number of times, mailed also, also registered a complaint, still no progress. The complain number is 27530. I need my money back, its my right to ask after all its my money. Thanks... P Deepak kumar [protected]@gmail.com [protected]

I have booked 3 tickets for Linga Movie at Abirami Mega Mall costs Rs. 477. The money is debited from HDFC account but the tickets are not booked.

i was booking tickets of movie pk bt at the last moment my tickets didnt booked bt a msg from my bank has came that the has been deducted my email id - [protected]@yahoo.com mob no [protected] venue of cinema fame - thakur fame dahisar show timing-5:45

I booked two tickets for the hobbit movie to be screened in Inox chennai arcot road for Sunday (21/12) 4 15 show through bookmyshow today morning (19/12) .The money was deducted through my account but till now I haven't received any message or mail regarding the tickets.Please look into the situation or refund my money.Transaction reference number is IG001MGK15 or[protected] .There are two reference numbers in transaction page.pls resolve the issue.[protected]@gmail.com

I had booked tickets in asian gpr kukatpally hyderabad through bookmyshow, i thought pk movie was released today and booked 2 tickets for that movie but it was releasing on friday nextweek.so i want to cancle my tickets fofor that movie ...please cancle my tickets

Hi team, I was trying to book tickets for Hobbit movie at Hyderabad from book my show app on my mobile on 9th of Dec 2014. A sum of Ra. 822 was deducted from my bank account through debit card but there was error shown and transaction got cancelled. I have not received any further message on the refund status. My mobile no. [protected]. Please grant refund as early as possible.

Please refer my complaint no.[protected] dtd 25.11.14. Still I didn't get the refund. On 25.11.14 I booked 4 tickets for interstellar moive dt cinemas saket through debit card. Amount deducted from account but tickets not booked. You are requested to refund amount immediately. Thanks Kavita Pasbola Mob [protected] Email [protected]@yahoo.co.in

Dear Sir I was trying to book movie tickets on[protected]. While booking the tickets unfortunately transaction was failed and the same amount is deducted from my account.And I have received the mail from bookmyshow regarding this issue, in which they told about refunding the amount to the account but till now the amount is not deposited in my account. So request you to resolve my problem and refund the same amount as early as possible. and i request you to take suitable action on this bookmyshow. Here are the some complaint details Question Reference #[protected] Escalation Level: 4 Hours Escalation Product Level 1: Tickets Category Level 1: Refund Date Created: 19/11/2014 10.10 PM Last Updated: 28/11/2014 12.48 PM Status: On Hold Booking ID: ---001:004205:34692---]

Hi, I have booked 2 movie tickets for Interstellar in Urvashi theater. But the transaction got failed and money got deducted from my HDFC account. It happened around 2am Nov 28th. I trust you guys will look in to it and get back to me. Ph no. [protected]. Thanks & Regards, RaviTheja

We have not heard from you concerning your request for support in the last 30 days since we sent you a response. Consequently, we have changed the status of your question to SOLVED. If you require further assistance, please feel free re-open your question by replying to this email or call us on[protected]. To access your question from our support site, click here. Question Reference #[protected] Summary: Tickets booked amount dedicated but confirmation faild Escalation Level: 30 Minutes Escalation Product Level 1: Tickets Category Level 1: Refund Date Created: 03/10/2014 09.40 AM Last Updated: 21/11/2014 06.41 AM Status: Closed Booking ID: Discussion Thread Response Via Email (Mohan Singh) 21/10/2014 07.59 AM Hi Imran, I am Mohan here from Bookmyshow customer care team and will make every effort to resolve your query. Our database reflects one unsuccessful transaction on 3 Oct 2014 for which your tickets were not booked. The refund for the failed transaction has already been processed from our end on[protected] at 07:34:55 and the Auth code for the reversal transaction is 067378. The refunded amount ideally gets reflected in your account within 10 working days. Incase the refund for the mentioned unsuccessful transaction is not refunded to you into your account then please do not hesitate to write back to us with your updated bank statement from the date of transaction - till date, so that I can check and assist you better. Assuring you of our best services at all times. Thank you for being our valuable customer. In case of any queries, email us at [protected]@bookmyshow.com or Chat. Best Regards, Mohan Customer Care Team Bookmyshow Customer By Email (Mohd Imran) 19/10/2014 09.10 AM Hi, I am waiting for my balance since last 15 days but refund not done. Please refund my money on priority. On 3 Oct 2014 10:36, "BookMyShow Helpdesk" <[protected]@bookmyshow.com> wrote: > >> Response Via Email (Jaison Mascarenhas) 03/10/2014 10.36 AM Hi Imran, I am Jaison here from Bookmyshow customer care team and sorry for the inconvenience caused to you. - Our database reflects one unsuccessful transaction on 3 Oct 2014 for which your tickets were not booked. - In case of being charged for the unsuccessful transaction the amount would be refunded back to your account within 10 working days. - I request you to kindly cross check the reflection of the refunded amount in your updated bank statement for the mentioned period and assist us with the screen shot of the same in case of any discrepancies. I hope this information is helpful. Thank you for being our valuable customer. Give us a shout! https://www.surveymonkey.com/s/CCSURVEY14 In case of any queries, email us at [protected]@bookmyshow.com or Chat. Best Regards, Jaison Customer Care Team Bookmyshow Customer By Email (Mohd Imran) 03/10/2014 09.40 AM Hi, I am booked ticket for bang bang movie in satyam cinema quantity 2 with my register mail id Please find below my login details and provide me solution on priority User id [protected]@gmail.com Password imranislayer Thanks Mohd imran [protected] [---001:002572:61646---] Mohd Imran <[protected]@gmail.com> Nov 22 (4 days ago) to BookMyShow Hi My refund is not done till now and you guys are telling me that your request is close. May I know what is this or when my refund done. It almost 2 months. BookMyShow Helpdesk Hi, I am stll waiting for your reply. Please reply me when my refund is done.

SIR I HAD BOOKED SEVEN MOVIE TICKET FROM BOOK MY SHOW ON 6TH AND 7TH NOV 2014 ;CHAR SAHIBZADE' THROUGH PAYTM, BUT THE AMOUNT OF TICKET DEDUCT FROM MY BANK TWICE. A SUM OF RS 578/= REFUND TO PAYTM WALLET BUT BALACE TWO REFUND IS PENDING I.E. RS 1357 AND RS.257 APPROX. YOU R REQUESTED TO KINDLY REFUND MY EXCESS PAYMENT IMMEDIATELY. REGARDS

This is one of the worst cinema hall you will ever visit. They cancel night shows for hollywood movies at their fancies . It happened with me in the month of, july, sept, oct 2014 when I went there to watch night shows. Also they will not do transactions from swipe machine saying it is out of order. Recently I went there to watch dracula and I travelled 20 kms from Noida Extn. and besides there were many people who travelled such ditances and when we reached they told the show is cancelled. I have a question for Book my show that why iti is putting names of such multiplexes on its websites and booking ticket for them?? What about our time getting wasted??

On 2 Oct, while Booking Ticket from BookMyShow site, my Transaction is Failed and My money is also deducted, After some day i called to BookMyShow customer care and tell all the Problem. After that they given one refrence number [[protected] ] . So many time i called for the problem but every time they are telling they will get back to me, on 14/10/2014 i talked around 32 min but no Result....

By mistake I booked a movie ticket on wrong date . There is no option to cancel tickets in site. I called up consumer service for rescheduling the booking however they denied to do the same. They even denied to refund. Please take this complaint seriously and I request you to take necessary action .

On 1st October we booked ticket from www.bookmyshow.com for movie Haider for 9:30 pm dated 2nd October, but as we reached hall to claim for Our booked tickets we got to know that there was no show for Haider . We asked to give us our show ticket that was playing but they said they have given our seat to someone else . Entire management was insensitive to our problem ignoring us for around 1 hour . They didn't even us information about the cancellation and denied any refund to us for our online ticket . The entire process was a mental agony as the management was insensitive to our problem

Booked Bang Bang tickets today 10/2/2014 9.50 show Cinemax Growels by mobile app and app stuck on processing payment screen and my account got deducted. Stuck on screen for more than 1 hour and yet not received Bookingid. My name is Dhruv Parmar Please resolve this now. Contact [protected]...

Dear sir, This is my Booking ID: CPHY[protected] at cineplanet at kompally, hyd. After booking sms receiced but text missing. Hence please send SMS with details to me. When you are calling to customer care not responding properly, this is creating bad openion on customers. Hence do needful and send sms immediately. Regards, Satya-Cell no: [protected]