BookMyShow Complaints & Reviews

Hi,

I am Sharad Sharma (cell no [protected]). I booked 3 tickets for 'Gangs of Wasseypur-2' using BookMyShow.com for Spice cinema, Noida, for 4:00PM show for date 15th Aug 2012 using my citibank credit card
After selecting seats and entering my credit card details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 633.72 was debited from my credit card. This transaction was done at around 1:22PM on 15th Aug 2012.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from citibank for deduction of money.

Now, After 25 minutes .i.e. at around 1:49PM (15th Aug), i again tried to book some other 3 tickets and i received sms and mail from book my show this time.

So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the customer care on same day and they asked me to send an e-mail to [protected]@bookmyshow.com. So, i formally sent email to them for which i received reply stating 'they will get back to me after investigation' and gave me Incident No:[protected]. but after that i have not received any response whatsoever from there side in last 30 days or so.
I have sent them e-mails repeatedly but there is no response/reply. I contacted there on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.

SO BOOKMYSHOW has not only taken my money of amount Rs 633.72/- but they have caused me mental tensions as well. Just imagine how much problems they have caused me for ignoring me and for not replying.
I request a refund of Rs 633.72/- from bookmyshow and would also request Consumer court to impose some heavy fine on bookmyshow for playing not only with people's money but also for not giving due attention to there customer even when they took all money in advance.
I don't want any extra money, i just want my Rs 633.72/- but i want bookmyshow should be taught a lesson so that they dont do same thing with other citizens of India and so that they can always remember that someone is there who is watching there wrong ways of working.

My Details:
Name: Sharad Sharma
Contact No: [protected]
E-Mail Id: [protected]@hotmail.com

This regarding the issue of the tickets which I had tried to book for 10.45AM show but due to bookmyshow's technical issue I get the 10:45PM tickets booked. I discussed with the manager of wave cinema, Lucknow for my problem and he asked me to return the ticket at the ticket counter and assured me to give the money back once the tickets have been sold to other person who wants 10.45PM show on same day.

1 day later I went there to take my money back. On the ticket counter, the executive asked that manager is on leave so she asked to come later for taking ticket money back. She informed that my tickets have been sold and manager will call me on my cell number.
But 10 days have been passed no call I received.

Can you please help me regarding this. My bookingid was : WVLK[protected] (DATE 15 july,2012) (Movie - "Bol Bachchan")
My Cell:- [protected]


Here is the conversation I had with your executive and he did not take my complaint seriously(i don't want refund but want the improvement of your service which unfortunately I could not get ):

Vijit Dudeja: Hi, my name is Vijit Dudeja. How may I help you?
prabhat omker: This regarding the refund of the tickets which were booked for 10.45PM show instead of 10.45AM (due to bookmyshow's technical issue). I discussed with the manager of wave cinema, Lucknow for my problem and he asked me to return the ticket at the ticket counter and assured me to give the money back once the tickets have been sold to other person who wants 10.45PM show on same day.

1 day later I went there to take my money back. On the ticket counter, the executive asked that manager is on leave so she asked to come later for taking ticket money back. She informed that my tickets have been sold and manager will call me on my cell number.
But 4 days have been passed no call I received.

Can you please help me regarding this. My bookingid was : WVLK[protected] (DATE 15 july,2012) (Movie - "Bol Bachchan")
My Cell:- [protected]
Vijit Dudeja: Please stay connected while I check the details for you
prabhat omker: ok
prabhat omker: however if you do not able to refund please assure this problem will not occur in future.
prabhat omker: r u there?
Vijit Dudeja: We regret to inform you that since you had contacted the theatre then and since the refund is assured from their end we would be unable to assure you. Kindly contact the theatre because from our end we would not be able to provide any refund
prabhat omker: yes i know u can not refund
prabhat omker: but actual problem of transaction was from your website, i don't want the refund but want to raise a complaint that your site booked a wrong ticket.
prabhat omker: so just note a complaint and send it to your website technical team
prabhat omker: that actually i want.
Vijit Dudeja: You can send your feedback at [protected]@bookmyshow.com if you want
prabhat omker: otherwise next time I and my other known people would not use your site beacuse i will tell them this incedent'
prabhat omker: yes that i will
prabhat omker: ok then bye
Vijit Dudeja: Thankyou for choosing Bookmyshow!

In case of any queries, feel free to email us on [protected]@bookmyshow.com, call on[protected] or chat with us and we would be happy to assist you with your query.
Vijit Dudeja has disconnected.

Dear Sir/Madam,

I bought IPL tickets for match in Delhi more than 2 weeks prior to the match with home delivery option. I was expecting the tickets would reach on time. After a week’s time, when I noticed that I have not received the tickets, I started following up with customer care. It was shocking to note that there was no response at all from them. After 3 reminders (just 3days before the match), they mentioned that tickets have been dispatched and also provided tracking number.
Now the fraud began, according to courier company, the person visited my place thrice but house was locked. I was shocked to note that all the 3 timings specified by the courier company, I was personally available at home. Also in general someone is always available at home. And according to bookmyshow as no one was available, tickets have been returned.

I have asked following questions from bookmyshow which they fail to answer
1. Why didn’t courier company called me up, even if this was the case. They had my complete details
2. Why were the tickets dispatched only 2 days before the match.
3. Obviously, I did mention that it’s not possible that house was locked as I was available.


Even after writing more than a dozen email & calling customer care multiple times, even talking to live help, I am neither able to get the tickets nor a refund.

I had booked tickets for an IPL match in Pune through BookMyShow online as there were no other Retail outlets available for the PWI tikcets. I had booked 8 tickets in one shot around 20 days before the match.
Booking ID : IPPW[protected]
Date : Tue, 27 Mar, 2012 Time Stamp : 5:43pm

They had charged the delivery charges as well as convenience charges. However in the name of convenience I had to collect the tickets just a day before the match from their Deccan Gymkhana office in person. Hence no delivery, and no support infact arrogance that "Its your ticket, either you collect it or leave it".

So everyone beware of booking many tickets at the same time. They have done this to many. They profit on the convenience charges and finally its the biggest inconvenience.

Never book tickets from BOOKMYSHOW this is no.1 Fraud company.
1.They collect money for home dilevary but they not dispatching any tickets.
2.When u call for ticket states they will say u will gate tickets on XYZ DATE.
3.No.1 poor customer care when u inquire about tickets on XYZ DATE they will say there is no service area u can collect from counter.
In this process u will loose ur mobile balance for contacting customer care but problem is not resolve.

This is happened with me i lost more than 200 rupees for contacting customer care,but still i am waiting for tickets.

FRAUDDDDDDDDDD company BOOKMYSHOW......

Contact me this no. [protected] this is not a feck review.

Hi,
I booked 4 IPL tickets worth Rs. 2662.36 on 4the April 2012, thee amount was deducted but thee transaction failed.
It has already been 19 days and i have not received thee refund till date.
I am calling thee bookmyshow customer support number continuously but no reply or call back from theeir side.
I even sent a mail on bookmyshow support email, but still thee issue has not been resolved.

Booked IPL tickets for PWI Vs. CSK match 14th April 2012. Till date the tickets have not been delivered after having collected the delivery charges for the tickets. Booking Ref no. IPPW[protected]. There is no information on Book my Show website, not intimation by sms or email about the tickets, in the Track Delivery option of the site it shows "Marked for Delivery".

The customer support no. does not work and there is no way of contacting Book My Show. I manage to get some no, and call them to learn to my horror that I will have to go from Mumbai to Pune and collect my tickets personally from Deccan Gymkhana. Can you believe this, I live in Mumbai and have to go past the stadium on the express way and drive an additional 60 kms. to get my tickets for the match after having paid for the Delivery charges.

Please, Please, Please someone in this country should teach such cheats a lesson not to collect payments if they cannot deliver. They make very tall claims and just fail to deliver. This is ridiculous and unacceptable.

Please someone do something.

Regards,

Abraham Moses
[protected]

Hi,

I have bought 4 IPL tickets for the date 14 april12, 3 weeks ago, costing 4000Rs. The agent has failed to deliver the tickets till today (13 April12).
The customer care number doesnot get connected.
The agent now says that he doesnot have any tickets with him.

Just 1 day to go for the match and there si no point of contact.

Arent they supposed to call and deliver the tickets for which I have already paid.

I have booked a ticket for thee IPL5 of thee match between Pune Warriors Vs Chennai Super King playing on 14the April 12 at Pune.I have book two tickets online therough my Credit Card and got confirmation therough mail regarding booking of thee ticket.
But still i have not received thee tickets also not getting a good response from thee Customer Care numbers...


I am not happy withe thee services provided by BookmyShow.br...

i had book tickets with the book my show compnay on 1 st april 2012 through my credit card.

from that date they are not giving me proper answer and now 2 days are left to match and still they are refusing to give me tickets. when i ask them have u send the tickets. they are saying that you will get tickets tomorow from last 3 days. but not providing the pod number. on insisting to give details they are disconect the call and chat.

booking id IPPW[protected]
AND IPPW[protected]

kamelsh lunawat
[protected]

Hi,

I have booked two tickets on 28-Apr-2012 for IPL-2012 of 6th April match (Mumbai Indians vs Pune Warriors),Which was of Sachin Tendulkar Stand (Level -2,Block P) Seat No 253 and 254,(booking ID - IPMW[protected]) but i have recieved only one ticket which was 254.

I have logged a complaint on 2-Apr-2012,Having Complaint Reference Number :[protected].


They have keep on promissing me of revert call back,But i have not received a single call with the status of my ticket.

I have to chase them everyday,Still they were asking for more time everyday.

I have talked to Mr.Nelson(Team Lead) who promissed me of a call on 5-Apr-2012 lately by 5:00PM(Which was our travel date) but asusal i have not received any call again.

On 5-Apr-2012 i had to call back and chase down Mr.Nelson and he updated us that he needs more time,even if he was aware of our iternary was on the same day from ahmedabad to mumbai for the match.

He asked us to call back in two hours,Which was not acceptable as we had past experineces with the same firm.

In few hours we have a train to catch to Mumbai for the match and still we dont have clear picture of our missing ticket.

We have experinece so much of harasment for the ticket which was legally mine.


We need some strict actions against the same.

Requesting you.
Mohit.

Hi ,
I have booked ticket from boookmy show website and along with that I have booked small combo as well , It was confirmed rom book my show and amt was taken from my credit card , But when I reached the Fun Cinema , I got the ticket but they refuse that there is no combo booked in my name , I send a mail to bookmy show on 25/12/2011 for the same , They reverted me back saying they will check the issue , but its been 15 day , niether the mat has been refunded to my a/c , nor I recieved any confirmation from book my show , please help me is thus

I have movie money voucher which can be used in www.bookmyshow.com. The cluase is that the voucher has to be used 2 days in advance for booking. But in the website only the current day's and the next day's date will be open thereby which I am not able to use the voucher. It also has a clause that the validity is only for 60 days and in a month only twice can it be used. My one month offer is already gone because of this dates not opening and I can use it only for this month and then it will get expired. I was able to use the voucher only once and everytime I spoke to the customer care they spoke to me as if I am a fool. Maily 3 customer service officers (Shehnaz, Anish and Aqib).
It feels like they consider customers as fools. PLease request you to action on this issue so that this will not happen again to anyone.
Thank you

I have faced a problem recently while using my Citibank debit card for booking the tickets at book my show.com.I was doing online booking of movie tickets at Bookmyshow.com on 29-dec-2011 for DON2,5:05PM show,in DT SAketThe show was due for 1 jan,2012.The tickets were not booked but the amount got deducted from my account.
Please do the needful to rectify the mistake.
My email id:priyanka.[protected]@wipro.com

I was booking my ticket online through Book my show on Friday ( 23nd Dec ) Morning. That time on internet site in booking today option was not avaiable rather it was tomorrow onwards hence I booked by ticket for tomorrow i.e. 24th night show at Sangam Big Cinema at Andheri and I got my booking conformation SMS, Since I have been using Book my show from last 3.6 years so I didn't even check the SMS and assumed that Booking is confirmed and amount was debited from my credit card. On 24th Night when I actually went at Sangam Big Cinema at Andheri then I came to know that my booking was done for 23rd dec , however I also ignored the Booking confirmation SMS whenere in date was mentioned as 23rd only but I booked the ticket for 24th only. My booking ID was BISM[protected] SHOW TIME-9:45PM.

What should be the solution of this issue, please help.

Regards,
Sumit Saluja

Amount deducted from my account but tickets not generated. i want it refunded immediately. I booked two tickets for satyam cinema through bookmyshow.com for mission impossible - ghost protocol on 24.12.2011.

Geetali

3989 5050
For Tele-Booking / Home Delivery

We are sorry that your payment for Yaara O Dildaara at DT City Centre: Chandigarh (Screen 2) was not successful due to which the tickets could not be booked. This could be due to a temporary problem.

In case you are unsure about what to do next, give us a call at[protected] and our customer service executives shall guide you.

My Money was deducted but tickets cancelled.

The most unprofessional people i have seen. Not ready to help at all. all you can hear from them is sorry the offer is closed.
I tried to book tickets for the weekend, and used the visa blockbuster weekend offer. I used 2 different cards for the transaction and both the times the transaction failed. when i called up the bookmyshow people, they said due to a technical issue from OUR side, the transaction could not go through and told me to wait for 30 minutes to get the card unlocked. when i tried again, they say the offer tickets have been exhausted. when i called them again to say this, their reply being, sorry due to a technical issue from your side, the transaction didnt go through and we cannot do anything now, whereas my internet connection has been working fine. the mobile number i used for the booking being [protected]. i would suggest all not to use such services from a crappy website but rather go book the tickets at the theatre or online from some other better site. Completely UNPROFESSIONAL. Ohh and when i said i would forward the complaint to the consumer forum, they said, no comments, go ahead! it seems something has got on to their head!

We were booking our tickets for Comedy Store 8:30 PM for Tanmay Bhat, Markus Birdman & Pierre Hollins show on Oct 01, 2011. We started out booking 4 tickets of Rs 500, with the Visa 1 free on 1 ticket booked. On providing the credit card details the system confirmed the offer and the discount of Rs. 1000, with a final transaction amount of Rs. 1100 something. We went ahead to make the payment through a Visa Platinum credit card and made...

I booked 2 tickets from BOOK MY SHOW. for 1st september screening of THAT GIRL IN YELLOW BOOTS. i paid 250 for each ticket.
The show got cancelled. I was informed it will take 10 days to refund my money. I called them after 10 days I am not getting any respnse from them. Kindly please look into matter.